Quarterly Metrics: Q1 2017 In‐Person Visitors by Branch1 140,000
120,000
100,000
80,000
60,000
40,000
20,000
0
2016 Q1
2016 Q2
2016 Q3
2016 Q4
2017 Q1
In‐Person Visitors at Central Library2 2016 Q1
2016 Q2
2016 Q3
2016 Q4 2017 Q1
482,698 480,052 499,879
488,521
490,701 System‐wide visits were 2.6% lower in Q1 2017 compared to Q1 2016, with an increase of 1.7% at Central Library and a decrease of 4.4% at branches, compared to an overall 7.5% decline in Q4 2016, when lower level meeting rooms at Central Library were closed due to the September flood. Most branches had traffic within 10% of 2016 levels, while Britannia and West Point Grey increased by 17.6% and 14.8% respectively, and South Hill declined by 11.6%. 1
2
Strathcona Branch closed on June 30, 2016 Central Library visitors includes program attendance as many programs take place in the Lower Level rooms, outside the gates. 2017‐05‐18 Page 1 of 9 Quarterly Metrics: Q1 2017 Circulation by Format: Q1 2016 – Q1 2017 1,500,000
1,400,000
1,300,000
1,200,000
1,100,000
1,000,000
900,000
800,000
700,000
600,000
500,000
400,000
300,000
200,000
100,000
0
Books & Paperbacks
Periodicals
Q1 2016
DVDs
Q2 2016
Music CDs
Q3 2016
Q4 2016
Audiobooks
eBooks & eAudio
Q1 2017
Use of library materials including physical items, digital downloads and other digital use decreased by 1.8% in Q1 2017 compared to Q1 2016. Downloadable eBooks and eAudio continued to increase at a rate of 18.8% and other digital use increased at a rate of 29.3%. Circulation of physical items declined by 6.6% in this quarter, including “other” items not illustrated in the chart above. The use of books declined by 4.4%, improving from a decline of 8.7% in Q4 2016; periodicals declined at 11.5%, and physical audiovisual formats continued to decline at similar rates to Q4 2016: DVDs at 10.4%, music CDs at 13.5% and audiobooks on CD at 13.7%. 2017‐05‐18 Page 2 of 9 Quarterly Metrics: Q1 2017 Research Questions at Branches & Central Library: 2016‐2017 50,000 45,000 40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000 ‐
Jan
Feb
Mar
Branches 2016
Apr
May
Jun
Branches 2017
Jul
Central 2016 (includes ASV)
Aug
Sep
Oct
Nov
Dec
Central 2017 (includes ASV)
Reference questions decreased by 13.5% system‐wide from Q1 2016, with both branches and Central Library at similar rates. Staff delivered 150 one‐to‐one sessions in Q1 2017 compared to 216 in 2016. In addition, staff delivered 130 Skilled Immigrant InfoCentre sessions. 2017‐05‐18 Page 3 of 9 Quarterly Metrics: Q1 2017 Internet Sessions (wired and wireless) by Branch: Q1 2016 to Q1 2017 45000
40000
35000
30000
25000
20000
15000
10000
5000
0
BRI
CAR
CHA
COL
DUN
FHL
FRV
HAS
JFS
KEN
KER
MAR
MPL
Sessions at Central Library 2016 Q3
2016 Q4
2016 Q1
2016 Q2
Computer 136,385 122,406 120,827
127,206 138,786 146,625
WiFi KIT
OAK
REN
SHL
STR
TSN
WPG
2017 Q1
% change Q1
121,998
135,688 ‐0.51% 134,661
129,073 1.47% Sessions on computers with Internet system‐wide declined 1.4% in Q1 2017, with branch use down 2% and Central Library down 0.51%, while minutes used increased by 1.6%. At most branches, sessions used varied within 10% of 2016 levels, however, Collingwood (‐19.1%) and Dunbar (‐12.8%) saw larger declines. WiFi use increased by 0.55% system‐wide, with a decrease of 2.1% in branches and an increase of 1.47% at Central Library. Carnegie (‐62%), Kerrisdale (‐55.6%) and Terry Salman (‐16.8%), saw significant declines as a result of availability of the City’s free WiFi. Many other branches saw significant increases in WiFi use, with use more than doubling at Hastings branch. 2017‐05‐18 Page 4 of 9 Quarterly Metrics: Q1 2017 Note: dual Y axis. Attendance on left in blue and number of programs on right in red at 10:1 ratio VPL offered 230 adult programs at Central Library in Q1 2017, compared to 260 in 2016. Attendance increased from 7,119 to 7,496, due to three programs with very high attendance in March 2017: Club Day, a social connection event organized by VPL to connect residents with people and organizations that share their interests (400 attendees); EG Fest, an engineering and geoscience fair held in the promenade (467 attendees); and a YWCA Vancouver Job Fair (2,000 attendees) in the promenade and Lower Level meeting rooms. In branches, VPL offered 429 programs, compared to 479 in the same quarter of 2016. There were 4,557 attendees, compared to 8,535 in Q1 2016, due to programs at several branches with very high attendance in February and March 2016. Adult Programs: Central Library
5,000
400
4,500
350
4,000
300
3,500
3,000
250
2,500
200
2,000
150
1,500
100
1,000
50
500
0
0
Jan
Feb
Mar
Apr
Attendance 2016
May
Jun
Jul
Attendance 2017
Aug
Sep
Programs 2016
Oct
Nov
Dec
Programs 2017
Adult Programs: Branches
400
6,000
350
5,000
300
4,000
250
3,000
200
150
2,000
100
1,000
50
0
0
Jan
Feb
Mar
Apr
Attendance 2016
2017‐05‐18 May
Jun
Attendance 2017
Jul
Aug
Programs 2016
Sep
Oct
Nov
Dec
Programs 2017
Page 5 of 9 Quarterly Metrics: Q1 2017 Note: dual Y axis. Attendance on left and program on right at 10:1 ratio. Teen Programs: Central Library
3,000
100
90
VPL offered 20 programs for teens at Central Library in Q1 2017, compared to 36 in Q1 2016. Attendance was 312 in Q1 2017, compared to 425 in 2016. In branches, VPL offered 191 programs for teens in Q1 2017, compared to 112 in Q1 2016. Attendance was 3,200 in Q1 2017, compared to 1,518 in 2016. Staff are intentionally offering fewer programs at Central Library and more in branches and neighbourhoods where teens gather. 2,500
80
70
2,000
60
50
1,500
40
1,000
30
20
500
10
0
0
Jan
Feb
Mar
Apr
Attendance 2016
May
Jun
Jul
Attendance 2017
Aug
Sep
Oct
Programs 2016
Nov
Dec
Programs 2017
Teen Programs: Central Library
3,000
100
90
2,500
80
70
2,000
60
1,500
50
40
1,000
30
20
500
10
0
0
Jan
Feb
Mar
Apr
Attendance 2016
2017‐05‐18 May
Jun
Attendance 2017
Jul
Aug
Sep
Programs 2016
Oct
Nov
Dec
Programs 2017
Page 6 of 9 Quarterly Metrics: Q1 2017 Children's Programs: Central Library
Note: dual Y axis. Attendance on left and program on right at 10:1 ratio. VPL offered 272 children’s programs at Central Library in Q1 2017, compared to 320 in 2016, with attendance of 9,952 compared to 9,703 in 2016. Branches offered 1,154 children’s programs in Q1 2017, compared to 1,364 in Q1 2016. Attendance at branches was 33,890, compared to 36,329 in Q1 2016. A change in 2017 is that community visits and group drop‐in visits are no longer counted with programs. 20,000 2,000 18,000 1,800 16,000 1,600 14,000 1,400 12,000 1,200 10,000 1,000 8,000 800 6,000 600 4,000 400 2,000 200 ‐
‐
Jan
Feb
Mar
Apr
Attendance 2016
May
Jun
Jul
Attendance 2017
Aug
Sep
Oct
Programs 2016
Nov
Dec
Programs 2017
Children's Programs: Branches
2,000 30,000 1,800 25,000 1,600 1,400 20,000 1,200 1,000 15,000 800 10,000 600 400 5,000 200 ‐
‐
Jan
Feb
Mar
Apr
Attendance 2016
2017‐05‐18 May
Jun
Attendance 2017
Jul
Aug
Programs 2016
Sep
Oct
Nov
Dec
Programs 2017
Page 7 of 9 Q1 2016
Quarterly Metrics: Q1 2017 Q1 2017
% Change
YTD 2016
YTD 2017
% Change
In-person visitors
1,656,061
1,612,814
-2.61%
1,656,061
1,612,814
-2.61%
Branches
1,173,381
1,122,113
-4.37%
1,173,381
1,122,113
-4.37%
482,680
490,701
1.66%
482,680
490,701
1.66%
Digital Visits (web + app)*
1,803,603
1,682,581
-6.71%
1,803,603
1,682,581
-6.71%
Collection Use (physical + digital)
2,401,611
2,358,033
-1.81%
2,401,611
2,358,033
-1.81%
Branches - Physical
1,574,483
1,424,251
-9.54%
1,574,483
1,424,251
-9.54%
Central Library - Physical
460,632
475,612
3.25%
460,632
475,612
3.25%
eBook/eAudio Circulation
149,264
177,320
18.80%
149,264
177,320
18.80%
Other Digital Use
217,232
280,850
29.29%
217,232
280,850
29.29%
Research questions
210,347
182,021
-13.47%
210,347
182,021
-13.47%
Branches
121,689
105,590
-13.23%
121,689
105,590
-13.23%
88,658
76,431
-13.79%
88,658
76,431
-13.79%
Internet Sessions (wired)
313,395
309,076
-1.38%
313,395
309,076
-1.38%
Branches
177,010
173,388
-2.05%
177,010
173,388
-2.05%
Central Library
136,385
135,688
-0.51%
136,385
135,688
-0.51%
Minutes Used
13,730,604
13,130,227
-4.37%
13,730,604
13,130,227
-4.37%
# of Programs
2,571
2,296
-10.70%
2,571
2,296
-10.70%
Branches
1,955
1,774
-9.26%
1,955
1,774
-9.26%
616
522
-15.26%
616
522
-15.26%
Program Attendance
63,629
59,407
-6.64%
63,629
59,407
-6.64%
Branches
46,382
41,647
-10.21%
46,382
41,647
-10.21%
Central Library
17,247
17,760
2.97%
17,247
17,760
2.97%
Central Library
Central Library
Central Library
*OverDrive app visits dropped dramatically on January 9, 2017, therefore Digital Visits may be under‐represented by approx. 181,000 based on December levels. If these missing visits were included, Digital Visits would be up 3.34%. Staff continue to investigate with OverDrive and will adjust the data if appropriate. 2017‐05‐18 Page 8 of 9 Quarterly Metrics: Q1 2017 VPL Locations – Key Information Location Square Footage
Staff (FTE)
Public Computers
Hours Open / Week
2,914
5.94
2
36.5
349,830
149.84
3
67.0
Britannia 8,997
9.97
16
62.0
Carnegie 1,930
6.29
3
84.0
Champlain 8,350
10.22
11
50.0
Collingwood 5,200
6.10
9
45.0
Dunbar 6,402
7.90
8
46.0
Firehall 6,629
7.60
8
46.0
Fraserview 8,076
6.80
7
46.0
Hastings 8,845
9.59
14
50.0
Joe Fortes 4,714
10.51
11
60.0
Kensington 7,275
7.88
12
46.0
Kerrisdale 5,700
9.26
9
50.0
Kitsilano 9,503
13.67
13
64.0
Marpole 3,570
7.57
9
46.0
Mount Pleasant 12,000
16.43
32
78.0
Oakridge 13,028
13.87
19
64.0
Renfrew 16,000
13.47
31
64.0
South Hill 5,040
8.56
10
46.0
Terry Salman 7,589
13.54
13
78.0
West Point Grey 5,100
7.66
7
48.0
Accessible Services Central 248
3
Includes public computers in the Inspiration Lab
2017‐05‐18 Page 9 of 9