JOB FAIR – CONTACT CENTER AGENTS (8 positions)
November 17, 2016
Time: 9:00 a.m. – 4 p.m.
Location: Navajo Nation Museum
NTUA is currently searching for Contact Agents for our new NTUA Call Center. Please read
the job description qualities in its entirety and if you qualify, apply. The candidate must be
professional, courteous, driven to succeed, have great communication skills, and always put
the customer first.
Qualities Needed to Succeed
Professional Personality
Team Player
Able to Manage Large Volume of Calls and Emails
Able to go the Extra Mile when Dealing with Customers
3 Years of Customer Service and Payment Processing Experience
Excellent Communicator (Ability to Communicate in Navajo preferred)
Driven to Succeed
Strong Customer Service Skills
Excellent Computer Skills
Must be able to Multi-task
Must be able to Type (typing test may be administered)
Position Title and Benefits:
Title: Contact Center Agent
Duration: Regular Full Time, Non-Exempt
Pay: $15.08/hour
Benefits: Medical, Dental, Vision, Life Insurance
401(k): 401(k) Employer Matching
Retirement Plan: Pension Plan w/Mandatory Employee Contribution
Hours: 40/week
Schedule: Monday – Friday
Shift: Must be flexible (7 a.m. to 7 p.m. daily operation)
Location: NTUA Headquarters in Fort Defiance, Arizona
Pre-Employment Requirement:
Background
Drug screen
Driver’s License – current and valid State Driver’s License with no restrictions
Navajo Preference
This institution is an equal opportunity provider and employer