Travel and Tour Operations
Content and Methodology
The Philippine Tourism Industry
Overview of the Philippine Tourism
landscape, with descriptions of the
organizational set up and functions of
the leading government office directly
involved in the industry.
Description of the various industries
in the private sector, directly involved
in tourism.
Methods
Presentation of the Department of
Tourism organizational set-up – with
the attached agencies, the heads and
their functions.
Presentation of the government and
the private sector directly involved in
tourism
Travel Agency
Definition of a travel agency, its
functions and revenue sources.
Requirements and procedures for
setting up a travel agency.
Differentiation on local government
license and DOT accreditation
Functions of a Travel Agency
Organizational set up
Functions and job descriptions of staff
Marketing activities in the sales in the
counter and field sales
Methods
Research of small, medium or big
travel agency
Interview of staff/employees
Visit to a travel agency – observation
Group presentation and discussion
Travel Agency Operations
Counter counseling
Reservations – manual and
automated
Fare calculation
Ticketing
Documentation – passport, visa,
immigration clearances
Methods
Discussions
Presentation of samples – hotel/tour
vouchers, reservation slips, booking
orders, etc.
Role playing
Other Services
Reservation procedures for:
Onward flights
Hotels
Resorts
Sightseeing tours
Meetings, conventions
Ad hoc packages
Other requirements
Methods
Case analysis
Situational exercises on:
Booking of flights
Hotel reservations
Tour packaging
Other passenger requirements
Tour Operators & Tour Packages
Definition, functions and revenue
sources
Types of Tour Operators
Components of a Tour Package
Types of Tour Packages
Methods
Discussions
Exercises on how to package a tour
Presentation of tour package & its
components
Critiquing
Knowledge and Skills
World geography
24-hour time & time zones
OAG ( official airline guide)
Reading the timetable
Phonetic alphabet
Codes – airline, city, airport and currency
Manual and automated reservations – CRS
(computerized reservation system)
Ticketing
Methods
Bring to class – instructional aids:
World map
Globe
Sample (used airline ticket)
OAG (official airline guide)
Timetable
THE END