Broome-Tioga BOCES
Professional Development &
Resource Center
Opening Day
2011-2012
Today’s Outcomes
• Identify and explain the structure of the Professional
Development & Resource Center
team (PD&RC)
• Define customer service and describe what it looks and
sounds like in the PD&RC
• Identify criteria for developing personal goals
• Explain how goals will be used this year in the PD&RC
team
Our Team... Our Region
Professional Development and
Resource Center
Who’s Who
Team Member
SERVICE
Amy Johnson

Assistant Director
Tammi Goltry

Program Assistant II
JoAnn Hawley


Literacy and Math PD
SESIS
New Literacy Member

Literacy K-12PD
Consultant: Dorothy Portella

Reading Recovery
Gene Jordan

Math K-12 PD
Lauriel McCoy

SESIS (Special Education School Improvement Specialist)
Cheryl Mason

SESIS (Special Education School Improvement Specialist)
Kerri Bullock



Effective Teaching PD
Instructional Technology PD
Comprehensive School Health& Wellness
Chilton Foley-Reynolds

Model Schools- Instructional Technology
Will Brigham

Technology Resources
Team Member
SERVICE
Melody Fissel

Data
Michelle Bartholomew



Model Schools- Instructional Technology
Technology Resources
Arts in Education/Extended Classroom
Pat Walsh

Race to the Top
Barbara Phillips

Race to the Top
Jennifer Dove

Race to the Top
Katie Bertrand


School Library System
Media Library
Lynn Anstey


School Library System
Media Library
Elaine Stankosky

Library Automation
Kristina Garcia-Bickham

Media Library/Educational Communications
Where we’ve been…
• Focus on Effective Teaching
– Writing clear outcomes
– Active engagement
– Checking for understanding
• Customer Service
– 2009 Customer Service professional development
– Professional Development Guidelines
– PD/Meeting prepared & greeting -15 minutes before the session begins
– Standard Email signature
Amy S Johnson
Assistant Director
Broome-Tioga BOCES
Professional Development and Resource Center
435 Glenwood Road
Binghamton, NY 13905-1699
Voice: 607-766-3772 Fax: 607-763-3474
Where we’re going…
• Customer Service
– Communicating and supporting our customers
– Develop the Resource Guidelines
• Guidelines for Effective Professional Development
• Coaching
• Race to the Top
– Look at RTTT
– Engage NY
Excellence in
CUSTOMER SERVICE
Evidence of Customer Service
At your tables…
• Share a time when you received excellent
customer service.
• What made it excellent?
• How did it make you feel?
What does excellent customer service look
and sound like at BT BOCES?
Looks like…
Sounds like…
• Customers are greeted
• Hi, how may I help you?
Customer Service
WebSite: www.btboces.org
With a partner explore the PD&RC website and
respond to the following 3 questions:
1. How does the website support our customers?
2. What are you noticing?
3. What are our next steps?
Setting the stage
How are we responding to our customers?
• Self-Assessment
• By September 15- document evidence of
customer service you have experienced on our
Wall Wisher
http://www.wallwisher.com/wall/pdrteam
Goal-setting
I want to lose weight.
How could we improve this goal to increase the
likelihood it will actually happen?
Creating S.M.A.R.T. Goals…
• Specific - To set a specific goal, think about
your answers to the following questions:
– Who is involved?
– What do I want to accomplish?
– What are the specific reasons, purpose or benefits
of accomplishing this goal?
• Example:
– I want to lose 25 lbs. because it is better for my
health.
Creating S.M.A.R.T. Goals…
• Measurable- criteria for measuring progress
toward attaining the goal
• Example:
– Have a weekly weigh-in
Creating S.M.A.R.T. Goals…
• Attainable- a stretch but something that can
be accomplished
• Example:
– Losing 25 lbs. vs. 100 lbs.
Creating S.M.A.R.T. Goals…
• Realistic- an objective towards which you are
both willing and able to work
• Example:
– Losing 25 lbs. vs. 100 lbs.- both could be
attainable depending on effort and the timeline
Creating S.M.A.R.T. Goals…
• Timely- grounded within a time frame
• Example:
– I would like to lose 25 lbs. by Thanksgiving.
A Sample Professional Goal
• Build relationships with administrators in ___
school district by:
– Initiating contact before the end of September
– Collaborating with the administrators to establish
a focus for our work
– Facilitating monthly conversations
• This will be measured by PDR Log data,
documentation of planning and administrator
feedback.
Personal Goals
• Each team member will write 1-2 professional
goals based on the SMART model
• These goals will be used to:
–
–
–
–
Focus our work
Reflect on practice
Provide a coaching focus
Target areas for celebration and support
• Goal partner
• Submit goals by September 20th to your manager
http://www.youtube.com/watch?v=34A7VItzRCw
What image(s) or phrases stand out in your mind?
What does it mean for you? What does it mean for your work as part
of the PDRC team?
Mix-Pair-Share x2