Creating a Technology Forum for the Whole Campus
Presented by
Executive Services of Jenzabar
EDUCAUSE Southwest
Regional Conference 2006
Austin, Texas
Steve Neiheisel
Industry
Consultant
(c) Copyright 2006 Jenzabar, Inc.
Creating a Technology Forum
Agenda
•
Why Create a Forum – a different world
•
Factors you should consider – a different way to work
•
Results – make a difference
Why?
Creating a Technology Forum
A World Turned Upside Down
Self-Service
1980
Assisted
Service
2010
Creating a Technology Forum
Why?
Web-Based Services extend Administrative Systems
An administration with 20 power users
A community of 250,000 constituents
200,000 Citizens
many Alumni
3,600 Applicants
1,300 Employees
30,000 Students
200 Faculty
60 other staff
20 Power Users
Extend the
Administrative
System to the
99% of all
constituents not
served by the
ERP System…
Why?
Creating a Technology Forum
Organizational Change
Staff Organization – yesterday, and (often still) today
…
Admissions
Financial Aid
Each silo includes:
Registrar
-Director
-Assistant Director
-Front counter staff
-Records/ Back office staff
-Counselors/ Specialists
Bursar
Advising
…
Creating a Technology Forum
Why?
Organizational Change
Staff Organization – today and tomorrow
Self-service
Access
Customer
Support
Admissions
Financial Aid
Management
Control
Internet …
Trainers
Counselors
Registrar
Tech Support
Campus Executives
Intelligence
Bursar
Advising
Integration
…
Creating a Technology Forum
Why?
Information Technology Roles
Circa 1980
Circa 2005
•Computer Programmer I
•Network Specialist
•Computer Programmer II
•Data Base Administrator
•Computer Operator
•User Support Services/Help Desk
•Data Entry supervisor/staff
•Webmaster
•Director
•Production control
•Administrative / Academic
•Chief Information officer
Creating a Technology Forum
Agenda
•
Why Create a Forum – a different world
•
Factors you should consider – a different way to work
•
Results – make a difference
Factors
Creating a Technology Forum
Higher Education Silos
Spheres of Expertise
Executive
Strategic
Planning
Day to Day
Activities
Technology
Achieve goals
Manage change
Increase value
Move forward
Management
Achieve goals
Manage change
Increase value
Move forward
Information
Services
Achieve goals
Manage change
Increase value
Move forward
Creating a Technology Forum
Factors
Organizational Management
Strategy --- Operations --- Technology
NETWORK
Strategic Direction
STUDENT INFORMATION SYSTEM
LEARNING MANAGEMENT SYSTEM
PORTAL
DOCUMENT IMAGING
Creating a Technology Forum
Why? What?
• Committee charges
• Number of committees
• Ad hoc vs. standing
• Advisory vs. Decision-making
Factors
Creating a Technology Forum
Who?
• Initiates and establishes
• Membership and representation
• Chair’s role, rank, and responsibility
• Governance vs. administrative
• Advisory to …?
Factors
Creating a Technology Forum
Agenda
•
Why Create a Forum – a different world
•
Factors you should consider – a different way to work
•
Results – make a difference
Creating a Technology Forum
Can be a key part of :
•A cohesive strategy and process that connects:
 Strategic Planning
 Day to Day Activities
 Day to Day Activities
 Technology

 Technology
Strategic Planning
• Across campus constituents
Results
Results
Creating a Technology Forum
Higher Education Silos
Spheres of Expertise
Executive
Management
Strategic
Planning
Day to Day
Activities
Technology
Achieve goals
Manage change
Increase value
Connect
a
Move forward
campus
divided
Achieve goals
Manage change
Increase value
Move forward
Information
Services
Achieve goals
Manage change
Increase value
Move forward
Creating a Technology Forum
Results
Organizational Management
Strategy --- Operations --- Technology
NETWORK
Strategic Direction
STUDENT INFORMATION SYSTEM
LEARNING MANAGEMENT SYSTEM
PORTAL
DOCUMENT IMAGING
Creating a Technology Forum
Results
Organizational Management
Strategy --- Operations --- Technology
DOCUMENT
IMAGING
LMS
STUDENT
INFORMATION
SYSTEM
NETWORK PORTAL
Strategic Direction
Academic Affairs
Student Affairs
Advancement
Athletics
Business Services
Enrollment Services
President
Creating a Technology Forum
• A different world
•
A different way to work
•
Make a difference
Creating a Technology Forum
Executive Services of Jenzabar
Optimizing performance to achieve your institutional goals
•
A structured approach
to align your resources to
achieve your goals
•
A disciplined process to help institutions
receive the maximum benefit from their
technology investments
• Links Institutional Mission and Priorities to Technology Features
to facilitate the achievement of institutional goals
• Sets proper expectations for results and helps ensure that technology is
implemented and managed to deliver desired results.
• Bridges the gaps between mission, strategic planning and day to day
operations
Jenzabar’s Total Campus Management
Total Organization
Total Solution
Portal
Constituent Relationship
Management
Learning Management
Business Intelligence
Performance Management &
Total Spectrum of Processes
Recruitment Strategies
Admissions Process
Matriculation and Retention
Academic Advising and Achievement
Development of Affinity
Alumni/ae Participation
Donor Segmentation & Solicitation
Monitoring
___________________
Strategy & Implementation
System Configuration
System Audits
Best Practices Consulting
Business Process
Reengineering
Creating a Technology Forum
Questions or more information
Contact :
Executive Services of Jenzabar
Steve Neiheisel
[email protected]
920-227-3725
Andrew Shelffo
[email protected]
413-335-3825
John Courtney (JC)
[email protected]
508-335-3236
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