How to implement and adopt a
social learning strategy
Clive Shepherd – Onlignment
Ian Baxter – Saba Software
Steve Atkins – Saba Software
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Doris
Niederwieser
– Saba Software
©2013 Saba
Software, Inc.
THE NEW
LEARNING
ARCHITECT
Clive Shepherd
So, how do people
really learn at work?
Four contexts
Formal
Learning to
(just-in-case / all
the trimmings)
Four contexts
Non-formal
Formal
Learning to
(just-in-case /
easy does it)
Learning to
(just-in-case / all
the trimmings)
Four contexts
On-demand Non-formal
Learning to
(just-in-time and
just enough)
Learning to
(just-in-case /
easy does it)
Formal
Learning to
(just-in-case / all
the trimmings)
Four contexts
Experiential On-demand Non-formal
Learning from
(doing and
reflecting)
Learning to
(just-in-time and
just enough)
Learning to
(just-in-case /
easy does it)
Formal
Learning to
(just-in-case / all
the trimmings)
Two perspectives
Because organisations need
employees to perform
Top-down
Experiential On-demand Non-formal
Learning from
(doing and
reflecting)
Learning to
(just-in-time /
just enough)
Learning to
(just-in-case /
easy does it)
Formal
Learning to
(just-in-case / all
the trimmings)
Two perspectives
Experiential On-demand Non-formal
Learning from
(doing and
reflecting)
Learning to
(just-in-time /
just enough)
Learning to
(just-in-case /
easy does it)
Bottom-up
Because employees
also want to perform
Formal
Learning to
(just-in-case / all
the trimmings)
Experiential On-demand Non-formal
Formal
Experiential On-demand Non-formal
Formal
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Experiential On-demand Non-formal
Formal
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Professional and
postgraduate
qualifications
Formal adult
education
Experiential On-demand Non-formal
Coaching / OJT
Mini-workshops
Rapid e-learning
White papers
Podcasts
Webinars
Internal conferences
Online video
Formal
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Professional and
postgraduate
qualifications
Formal adult
education
Experiential On-demand Non-formal
Formal
Coaching / OJT
Mini-workshops
Rapid e-learning
White papers
Podcasts
Webinars
Internal conferences
Online video
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Open learning
Communities of
practice
Continuing
professional
development
Professional and
postgraduate
qualifications
Formal adult
education
Experiential On-demand Non-formal
Performance
support materials
Online books
Help desks
Mobile learning
Formal
Coaching / OJT
Mini-workshops
Rapid e-learning
White papers
Podcasts
Webinars
Internal conferences
Online video
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Open learning
Communities of
practice
Continuing
professional
development
Professional and
postgraduate
qualifications
Formal adult
education
Experiential On-demand Non-formal
Formal
Performance
support materials
Online books
Help desks
Mobile learning
Coaching / OJT
Mini-workshops
Rapid e-learning
White papers
Podcasts
Webinars
Internal conferences
Online video
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Online search
Using forums
Using wikis
Open learning
Communities of
practice
Continuing
professional
development
Professional and
postgraduate
qualifications
Formal adult
education
Experiential On-demand Non-formal
Benchmarking
Job rotation /
enrichment
Project reviews
Performance
appraisals
Action learning
Continuous
improvement
Formal
Performance
support materials
Online books
Help desks
Mobile learning
Coaching / OJT
Mini-workshops
Rapid e-learning
White papers
Podcasts
Webinars
Internal conferences
Online video
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Online search
Using forums
Using wikis
Open learning
Communities of
practice
Continuing
professional
development
Professional and
postgraduate
qualifications
Formal adult
education
Experiential On-demand Non-formal
Benchmarking
Job rotation /
enrichment
Project reviews
Performance
appraisals
Action learning
Continuous
improvement
Performance
support materials
Online books
Help desks
Mobile learning
Personal reflection Online search
Reflecting with
Using forums
others
Using wikis
Blogging
Getting a life
Formal
Coaching / OJT
Mini-workshops
Rapid e-learning
White papers
Podcasts
Webinars
Internal conferences
Online video
Classroom courses
Self-study e-learning
Outdoor learning
Collaborative
distance learning
Computer games &
simulations
Blended learning
Open learning
Communities of
practice
Continuing
professional
development
Professional and
postgraduate
qualifications
Formal adult
education
To support all these
ways of working,
what technologies
would you need?
“There is more and more recognition
that employees will have to take more
responsibility for the development of
the skills they need.”
Peter Cheese, CEO CIPD, April 2013
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The PRIZE is significant and real
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‘How far has your company embraced and formalised
new working practices such as collaboration?’
Source: Training Zone Survey, April 2013
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“What obstacles have you faced in
adopting such technologies?”
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‘What obstacles have you faced in adopting social
processes?
100%
75%
50%
25%
0%
Cultural
Acceptance
Management
Support
Source: Training Zone Survey, April 2013
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©2013 Saba Software, Inc.
Software
The Benefits of Unified Solutions
Talent
Management
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Reporting
and Analytics
Saba People Cloud
Learning@Work
Performance@Work
Collaboration@work
Planning@Work
One Solution, delivered in the Cloud.
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The Formal Part….courses
The Informal Part….not courses
The On Demand part….
The Experiential Part….
Collaboration at our core…
Not ready for all that….?
Saba People Cloud
Learning@Work
Performance@Work
Collaboration@work
Planning@Work
One Solution, delivered in the Cloud.
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Will Social be a good fit?
• Geographically dispersed employees
• Learning strategy that needs ‘on the job’ training
• The need for cross functional collaboration
• Workforce demographic leaning towards millennials
• Business priorities require synchronised teams
• Need for sharing knowledge quickly
• Increased emphasis on innovation
• Appetite for experimentation
• Culture that supports decentralised decision making
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A FEW SIMPLE STEPS…
• 1st commandment: serve your audience
• 2nd commandment: know your challenges
• 3rd commandment: relish your opportunities
• 4th commandment: set yourself up for success
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WHAT DOES YOUR AUDIENCE WANT?
• What is their problem vs. What you think their challenge is

Real

Tangible

Big enough (but don’t turn “world savior”)
• Keep the “Social” in “Social Technology”
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
Collaboration ≠ sharing documents

Social = Relationships
©2013 Saba Software, Inc.
THE CHALLENGES
• Missing: a clear objective

Can you measure the problem you are trying to solve?

What will happen after “Go-live”: 6, 12, 18, 36 months down the road
• In place: the wrong technology

Does it look good vs. Does it do the job?

Vendor ≠ Guerilla fighter
• Confused: your user group
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
Everyone vs. Selected audience

“Why are we using it again?” / “They make us use it”
©2013 Saba Software, Inc.
OPPORTUNITIES
• Increase speed

New hire to performance

Knowledge and skills transfer

Delivery of projects
• Create value by empowering relationships at work

Virtual water cooler conversation

Encourage serendipity
• Increase levels of engagement
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
Higher engagement levels  better client service

Better client service  higher productivity
©2013 Saba Software, Inc.
THE SABA WAY
• Arms around the shoulders: at all time
• Sharing prior experiences and good practices: learn from others
• Start small, expand in your own pace: one step at a time
• Tried and tested implementation methodology
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SETTING YOU UP FOR SUCCESS
• Align: What will you use Saba People Cloud for?
• Blueprint: Which functionality (i.e. processes) will you use?
• Construct: What will the system look like?
• Deploy: How will we go live?
• Evolve: Assisting you all along your road(map)
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NEXT STEPS
How will you empower
relationships at work?
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Medtronic Video Here
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Transformation at Work
Saba Confidential | ©2012 Saba Software, Inc. All rights reserved.
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Want to know more?
Clive Shepherd: [email protected]
Ian Baxter: [email protected]
Steve Atkins: [email protected]
Doris Niederwieser: [email protected]
www.sabapeoplecloud.com
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