Notting Hill Housing
Asset Management
Post
Assistant Surveyor
Responsible to
Professional Services Manager
Date
June 2012
Notting Hill Housing provides and manages high quality affordable housing for those in
housing need. We pride ourselves on delivering a unique service that is personalised to
each customer and puts customers at the heart of the service.
We own and manage over 26,000 homes and have an ambitious asset management
strategy to improve the condition of our stock and help Notting Hill meet more housing
need. The strategy will help us improve our customer satisfaction and ensure that
Notting Hill will continue to provide homes for generations to come.
Job purpose
As the Assistant Surveyor you will assist the Professional Services Manager in providing
professional building consultancy services to in-house clients.
You will develop, maintain and review:
 standard technical specifications and Employer’s Requirements,
 operating procedures,
 whole life cost plans.
You will also undertake effective procurement to achieve excellent service and value for
money, ensuring compliance with EU regulations and standing orders.
You will co-ordinate annual inspection programmes.
As the Assistant Surveyor you will liaise effectively with the development teams to ensure
quality standards in new developments and to capture information on new acquisitions to
support the Stock Investment Plan.
Key tasks
1
Review and maintain standard technical specifications and Employer’s
Requirements in consultation with client businesses, Development and Finan ce
to deliver value for money.
2
Ensure technical specifications are aligned with life-cycle assumptions within
the Stock Investment Plan and component accounting assumptions.
3
Develop and maintain standard operating procedures for the Asset Management
department which support good communication with clients and other teams.
4
Prepare annual stock condition survey programmes in consultation with the
Planning and Performance team.
5
Prepare annual Fire Risk Assessment programmes in consultation with the Risk
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Asset Management
Key tasks
and Compliance team.
6
Co-ordinate entry of survey and completion data to ensure it is accurate and
timely to feed into performance reports and review and planning cycles.
7
Conduct sample checks on survey and completion data in order to verify the
quality and accuracy of data being uploaded.
8
Ensure that effective procedures and systems are in place to deliver excellent
and consistent service including the use of the Good Practice Guide and
ensuring compliance through quality assurance processes.
9
Maintain a contract register.
10
Develop and review standard tender documentation.
11
Conduct procurement as directed by the Professional Services Manager.
12
Co-ordinate requests for EPCs from client businesses and prepare instructions for
the Senior Building Surveyors.
13
Engage in the review of design and specification of new developments,
reviewing appropriate documents for sign off at key stages.
14
Develop and review a template for capturing stock condition data on new
developments and acquisitions and sign off data submissions at handover.
15
Develop and review a template for capturing whole life cost plans for new
developments, advising the Planning and Performance Manager where this
varies from standard assumptions.
16
Liaise effectively with Development to ensure that whole life cost and
maintenance issues are actively considered when planning and developing new
homes.
17
Support Senior Building Surveyors, Quantity Surveyor and Site Inspectors in
preparation of reports and other duties.
18
Carry out any other duties commensurate with the role.
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Asset Management
How do you meet our requirements?
Below you will find the skills, abilities, experience and competencies needed to do the
job you’re applying for.
Use the space under ‘How do you meet our requirements?’ on your appli cation form
to explain how you meet these requirements. Only write about the categories that are
being assessed by the application form.
You must be able to show the following skills and abilities
1
CUSTOMER FOCUS (Core to all NHH roles)
I find out what matters to my customers within and
outside of Notting Hill and respect their diverse needs.
I find pragmatic ways to provide excellent customer
service, treating all customers fairly, keeping in mind
my job and Notting Hill priorities. I manage customers’
expectations and do not create dependency.
2
TEAM WORK (Core to all NHH roles)
I do what’s best for the team, building common ground
and team spirit. I share my knowledge and build on
people’s diverse expertise and contributions. I focus my
and my colleagues’ energies on team goals, and
combining our different contributions to make them a
reality.
3
MAKE THINGS HAPPEN (Core to all NHH roles)
I focus my efforts and energy on actions which get the
job done. I prioritise, make and implement decisions
using Notting Hill resources in a cost-effective way. I take
responsibility to deliver quality solutions and achieve
results on time. I think ahead and am flexible to
overcome difficulties that get in my way.
4
COMMERCIAL & ENTREPRENEURIAL
I understand the commercial drivers of Notting Hill
business success. I search for and leverage market
and business opportunities to the commercial/
financial advantage of Notting Hill. I negotiate deals
with different stakeholders which are for the
sustainable commercial benefit of the organisation.
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How this is assessed
Application form /
Interview /
Assessment
through probation period
Application form /
Interview /
Assessment through
probation period
Application form /
Interview /
Assessment through
probation period
Application form /
Interview /
Assessment through
probation period
Notting Hill Housing
Asset Management
You must be able to show the following skills and abilities
5
SEEK AND EVALUATE INFORMATION
6
I am curious, asking and searching for information and
context from different people and information sources,
about the issues and challenges involved in work. I
analyse and interpret knowledge and data, separating
facts from opinions to identify connections and root
causes of problems. I look beyond the obvious to identify
different solutions.
INFLUENCE ACROSS BOUNDARIES
I get things done using formal and informal contacts and
channels within and outside of Notting Hill. I work across
departments, functions and organisation boundaries,
taking account of my and others’ roles and
responsibilities and informal ways of working. I
understand and balance the priorities of different
stakeholders, to achieve the best for Notting Hill.
7
PLANNING & PROJECT MANAGEMENT
8
I plan, budget and manage the achievement of specific
operational and business objectives. I create milestones
and prioritise and schedule activities, allocating work and
resources between individuals and teams, to maximise
performance. I anticipate risks and forecast future
performance, and use this to take remedial action to
achieve the right result.
IMPROVEMENT AND INNOVATION
I review, adapt and improve the quality of Notting Hill
work. I challenge any sub-standard work and inefficient
systems, using performance data to show how to
increase results, enhance quality and cut costs. I identify,
propose and champion practical innovative solutions
which improve the way things get done
You must also be able to or have the following
How this is assessed
Application form /
Interview /
Assessment through
probation period
Application form /
Interview /
Assessment through
probation period
Application form /
Interview /
Assessment through
probation period
Application form /
Interview /
Assessment through
probation period
How this is assessed
1
Educated to degree level in construction, surveying or
other relevant technical qualification
Application form /
Interview
2
Actively pursuing or willing to study for membership of a
professional body
Interview /
Assessment through
probation period
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Notting Hill Housing
Asset Management
You must also be able to or have the following
3
Experience of providing services to residential property or
working in a property management setting.
4
Understanding of modern contract procurement and
performance management
5
Good understanding of the relevant legislation, statutory
and regulatory requirements.
6
Good technical knowledge, able to understand, write and
challenge survey reports
7
Excellent communication skills; experience of
preparing and delivering high quality written reports
and presentations.
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How this is assessed
Application form /
Interview
Application form /
Interview /
Assessment through
probation period
Interview /
Assessment through
probation period
Application form /
Assessment through
probation period
Test /
Assessment through
probation period