Communication and Negotiation
ASSIGNMENT 1
i
ASSIGNMENT 1 – COMMUNICATION
Instructions
Assignment 1 for the Communication and Negotiation course is found on the
following pages.
Please download the word form and fill in the missing fields. Print out the
completed form, and email it to your instructor by the submission deadline
for the course.
Please bring a copy of your assignment to the one-day workshop as we will be
doing a detailed review of assignments at that time.
Assignment 1– Communication
Please ensure you fill in the following table. Click in the first cell and enter
your name. To get to the next cell, simply press the tab key or click in that cell.
Name:
Company:
Address:
Telephone:
Email:
Course
Location:
Course Date:
Date:
Assignment 1 – Communication
Note: Click in or use the tab key to enter your data into the cells. The cells
will automatically expand to fit your text.
Question 1:
What are the characteristics that make good
communicators good negotiators?
Course references: Chapter 1, Pages 1-12 to 1-16
Instructions:
Identify 2 characteristics of good communicators
and 2 characteristics of good negotiators as
described in the course.
Provide examples from your day-to-day experience,
on how you can put these characteristics into
practice with both your internal and external
customers.
Use bullets or sentences to describe your examples.
Answers should be limited to no more than 50
words per “characteristic ”
Communicator’s
Characteristic #1
Practical example:
Communicator’s
Characteristic #2
Practical example:
Negotiator’s
Characteristic #1
Practical example:
Negotiator’s
Characteristic #2
Practical example:
Question 2:
Applying a listening style in communication
Course reference: Chapter 2, pages 2-12 to 2-15.
Instructions: Home Builders’ and renovators need to be able to say no
to requests from customers for a number of reasons.
Your customer states that they have an important
request with regard to a design element. You know from
experience that this will be difficult to implement.
What kind of listening style should you employ and
why? What follow up would you consider after this
conversation?
Use bullets or sentences. Answers should be limited to
no more than 100 words
Answer:
Question 3:
Using a speaking style of communication
Course reference: Chapter 2, pages 2-16 to 2-20
Instructions: Home Builders’ and Renovators can get into a conflict
with a customer where the issue is price.
Using a speaking style, write a short script that explains
to a customer your company’s policy on pricing.
Choose cost plus, fixed price or an alternative pricing
policy.
Use bullets or sentences. Answers should be limited to
no more than 100 words
Answer:
Question 4:
Applying the Simple Problem Solving Model
Course reference: Chapter 3, pages 3-10 to 3-13.
Scenario:
Home Builders’’ and Renovators are daily problem
solvers. A long time sub-trade of yours that you have
completed many contracts with has started to become
more and more unreliable. He is showing up late or at
times not showing up at all with not great excuses.
The quality of work is suffering and you know that
you will have to have a conversation with this subby.
Instructions:
Using the Simple Problem Solving Model show how
you would resolve the scenario described above.
Use bullets or sentences. Answers should be limited to
no more than 50 words per step in the model.
Answer: