SERVICE AT A GLANCE / COMPLETE PLAN
SCIEX Complete Plan
Do you need a service plan to maximize instrument performance, ensure availability of your critical systems and provide
the most comprehensive coverage available? The SCIEX Complete Plan is ideal for laboratories that depend on their
instruments and need to reduce the risk of production downtime while providing coverage that is second to none.
Benefits for your lab:
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Maximizes your workflows and instrument productivity
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Parts, labor and travel covered for remedial repairs
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Optimizes your cost of instrument ownership
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No hidden costs or additional charges to help manage your budget effectively
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Our 1 business day response times ensure the cost of downtime to your lab is minimal
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A single point of contact for your LC-MS/MS system, HPLC system, gas generator, software and applications
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All parts are certified to optimize instrument performance and reliability
What’s included:
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Guaranteed 1 business day on-site response*
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Parts, labor and travel covered for remedial repairs, backed by our Fix or Replace commitment
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Operational Qualifications (OQ) included after PM and major repairs
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Planned maintenance visits including engineer labor, travel, and maintenance kit
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Original equipment manufacturer (OEM) sourced parts including turbo and vacuum pumps
• Access
to StatusScope® remote monitoring service on compatible models†
• Discounted fixed price services
• Up to 4 consecutive days on-site field application support
• Instrument acquisition software upgrades
Plan benefits only apply to covered instruments
* Contact your local service representative for guaranteed response times in your location. Response times may differ by country/region.
† See website for list of compatible instruments
For more information about SCIEX Global Services or to request a plan quote please
contact your local service office at: www.sciex.com/support
SCIEX Global Services
Dedicated quality of delivery
Immediate support
Core Expertise
As a contract or warranty customer we provide an advanced level
In addition to our core technical experts our team of product platform
of support with a single call, provide immediate remedial assistance
specialists are available should you need one.
where possible, or schedule an on-site evaluation by a certified
service engineer.
Customer Commitment
In the unlikely event one of our certified professionals is unable to
Customer focused
resolve an issue on-site, our comprehensive escalation process gives you
All of our service professionals follow a 4-step training program and
the assurance that any issues will be resolved satisfactorily. At SCIEX we
are certified on SCIEX products as well as all major HPLC systems and
stand behind our products.
gas generators. Our professionals also work proactively to
enhance your workflows, system performance and productivity to
help you get the very most out of your instrument.
All parts supplied are sourced from Original Equipment
Manufacturers (OEMs) and are approved to SCIEX
Planned Maintenance Visits
specifications.
Planned Maintenance visits include any parts necessary to complete
the maintenance of your system. Every Planned Maintenance Visit
Our regional support centers enable us to deliver a part
includes a comprehensive system review.
to you within 24 hours on a next day delivery service.
HPLC
Systems
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Pump assy
CEM (channel electr. Multipl.)
Ion path
IonSpray, TIS, HN
Turbo pumps, roughing pumps
PA RT S
QSTAR®
Systems
Vacuum system
Electronic boards
Laser head
Laser power supply
CCD/camera
Stage assy/robot/sampler
Maintenance kit
Inspection of the system
System software maintenance of product control and data collection computer
Run systems diagnostics where applicable
SYS TE M REVI E W
Verification latest updates fitted
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Disassemble, clean, lubricate, reassemble and align relevant mechanic parts
Cleaning of sources
Laser safety checks
Change seals, O-rings, tubings, oil and other wearable parts included in PM kit
Test functional units (e.g. voltages, temperature, flow, light intensity,
pressure, vacuum)
Verifiy performance characteristics compared to SCIEX published specifications
Document maintenance tasks, results and findings supporting your
quality system
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TOF/TOF™ and
Voyager Systems
SCIEX Triple Quad™, QTRAP®,
TripleTOF® Systems
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For Research Use Only. Not for use in diagnostic procedures.
AB Sciex is doing business as SCIEX. © 2015 AB Sciex. The trademarks mentioned herein are the property of AB Sciex Pte. Ltd. or their respective owners. AB SCIEX™ is being used under license.
RUO-MKT-07-2269-A 06/2015
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