TUTORIAL
CHAPTER 4 GROUP IN ORGANIZATION
Total Marks
Student’s Name: ________________________________________
Group: _______________________
Subject: ORGANIZATIONAL BEHAVIOUR
ID No:___________________
Code: MGT 2023
INSTRUCTION: PLEASE PROVIDE YOUR ANSWERS IN THE QUESTION PAPER.
I. MULTIPLE CHOICE QUESTIONS
1. What sort of groups is defined by the organization's structure?
A) informal
B) task
C) friendship
D) interest
E) formal
2. Which of the following statements most accurately describes interest groups?
A) They are longer lasting than friendship groups.
B) They develop because individual members have one or more common characteristics.
C) They are formed because of some common objective.
D) They are governed by labor laws.
E) They are likely to involve great social conflict.
3. In the second stage of group development ________.
A) close relationships are developed
B) the group demonstrates cohesiveness
C) intragroup conflict often occurs
D) the job task is performed
E) groups disband
1
4. After which stage of a group's development is there a relatively clear hierarchy of leadership
within the group?
A) norming
B) storming
C) development
D) evolution
E) forming
5. When Julia became a doctor she modeled her manner on her observations of more
experienced doctors, and also on the behavior of doctors in medical dramas she had enjoyed
watching as a child on TV. What is Julia modeling her manner upon?
A) the role behaviors of doctors
B) her role perception of doctors
C) the role identity of doctors
D) her role expectation of doctors
E) the core role actions of doctors
6. Ted is Javier's manager at an engineering firm. Ted expects Javier to report to him daily with
the status of a very important project. Javier is bothered by the amount of time that the daily
report takes away from his actual work, but he complies to the expectation and everyday, for
five days, sends a one page report to Ted detailing what he has done. At the end of the fifth
day, Ted has not replied to Javier's e-mails confirming receipt, nor given any feedback. What
can you expect to happen due to the breakdown of the psychological contract?
A) Javier will abandon the project.
B) Javier will continue to send the long reports.
C) Tim will fire Javier for failing to comply.
D) Javier will report Tim to upper management.
E) Javier will send fewer or smaller reports.
7. Which of the following is not an example of a work group norm dealing with performance?
A) when an employee needs to look busy
B) how hard an employee should work
C) the appropriate levels of tardiness
D) the acceptable level of output
E) the importance of promptness
8. A local government work crew cleans up parks and other public spaces. In this crew the
dirtiest jobs are generally given to the newest members, while the more senior members of
the crew tend to do little except draw their pay. What is the class of norms that encompasses
arrangements like this?
A) performance.
B) appearance
2
C) resource allocation
D) financial rewards
E) confluence
9. Sara works as a salesperson in a department store. Whenever a customer asks for an item
that is in stock but not on display, she usually tells them that the product is out of stock. "It's a
pain going into the stock-room to find an item," says Sara. "Nobody in my department ever
tells a customer the truth about what is in stock." This example illustrates which of the
following facts about deviant workplace behavior?
A) Deviant workplace behavior will arise when tasks that an employee is supposed to
perform are unpleasant or difficult.
B) Most workers do not consider lying to a customer to be deviant workplace behavior.
C) Workers will lie to customers as long as the customers do not complain about it.
D) Deviant workplace behavior flourishes where it's supported by group norms.
E) Groups will come to their own conclusions about what is and isn't appropriate.
10. Which of the following is an effective means of countering social loafing?
A) increase the rewards the group is given if it succeeds
B) increase the amount by which the group's progress is monitored
C) provide means by which individual efforts can be identified
D) increase the size of the group
E) increase the group's work load
11. Which statement best describes the relationship of low performance norms such as quality,
output, and cooperation, with group cohesiveness?
A) When productivity norms are high, if cohesiveness is low productivity will be low.
B) Because of high group cohesiveness, if norms are low, productivity will still be high.
C) Because of high group cohesiveness, if norms are high, productivity will still be low.
D) When productivity norms are high, if cohesiveness is high productivity will be low.
E) Regardless of group cohesiveness, if norms are low, productivity will be low.
12. You decide that your company's choice of which new product to manufacture needs to have
widespread acceptance and that this decision needs to be of the highest quality possible.
Having read the literature on decision making, you believe that this choice needs to be made
by a group of your best managers.
You have decided to use the nominal group technique. Which is true about this method?
A) This method is good for building group cohesiveness.
B) This method is good for processing ideas rapidly.
C) This method is good for encouraging independent thinking.
D) This method is an inexpensive means for generating a large number of ideas.
E) This method requires a great deal of face-to-face interaction.
3
13. Mia just got out of a meeting. She is extremely frustrated because nothing got done and now
she has to deal with workplace drama. Sophia is threatening to quit because various people
publicly humiliated her by disparaging her ideas. The entire meeting turned into conflict
management for Mia. Which kind of meeting technique did Mia most likely use?
A) interacting
B) brainstorming
C) nominal
D) electronic
E) social
14. You have decided to use the electronic meeting technique. Which of the following is not true
about this type of meeting?
A) Participants type their responses onto a computer screen.
B) You can expect participants to be honest.
C) Participants will be anonymous.
D) Group cohesiveness will be high.
E) It can be highly effective under certain conditions.
15. Hector needs an instruction manual for his new product. He needs a small team of technical
writers to work together closely to rapidly write the manual. He needs them to communicate
ideas quickly, creatively, and affordably. Which of the following group techniques should
Hector consider?
A) nominal and electronic
B) nominal and interacting
C) brainstorming and electronic
D) electronic and interacting
E) interacting and brainstorming
II. TRUE / FALSE QUESTIONS
16
)
Command and task groups are dictated by the formal organization, whereas
interest and friendship groups are not.
T
F
17
)
One's view of how one is supposed to act in a given situation is a role perception.
T
F
18
)
High-status members of groups are given less freedom to deviate from norms than
other group members.
T
F
19
)
As group performance increases with group size, the addition of new members to
the group has positive returns on productivity.
T
F
20
If a group is highly cohesive, meaning that the members in the group are attracted
T
F
4
)
to each other and desire to work together, they will be highly productive even with
established low performance norms.
5