Neptune Aquatic Solutions
c/o 3 Blackmore Court
Blackmore Road
Melksham
Wiltshire
SN12 7HY
Office: 01225 590791
Mobile: 07894068333
Email: [email protected]
Website: www.neptuneaquaticsolutions.co.uk
Emergency Action
Plan
Starfish hydrotherapy pool
St Nicholas School
Malmesbury Road
Chippenham
Wiltshire
SN15 1QF
Neptune Aquatic Solutions
Neptune Aquatic Solutions Ltd is a registered company in England
Company Number: 8486645
VAT number: 159 8308 71
Correspondence Adress
3 Blackmore Court, Melksham,
Wiltshire SN12 7HY
Registered Office
Monahans, 14a Forest Gate, Pewsham, Chippenham,
Wltshire, SN153RS
Emergency Action Plan.
Section
Index
Page
Issue Date
A
Overcrowding
3
Oct’ 2014
B
Disorderly behavior
3-4
Oct’ 2014
C
Lack of water clarity
4-5
Oct’ 2014
D
Evacuation of building
5-7
Oct’ 2014
Lighting failure
Emission of toxic gases
E
Bomb threat
7-8
Oct’ 2014
F
Incident/accident reporting
8
Oct’ 2014
G
Minor incidents
9
Oct’ 2014
H
Major incidents
9
Oct’ 2014
I
Recovering casualty from
Water
9
Oct’ 2014
J
Resuscitating a casualty
10
Oct’ 2014
K
Spinal injury
10
Oct’ 2014
L
Lost child
10-11
Oct’ 2014
M
Grill entrapment
11
Oct’2014
N
Pool alarm
11
Oct’ 2014
O
Pool tests
11-12
Oct’ 2014
Issue number 1 SFHOL14
2
A. Overcrowding
The members of staff that are on duty on poolside at the time can detect the maximum
occupancy. With the maximum number reached the pool supervisor needs to limit the
amount of people allowed in the pool and can be restricted or stopped until further
notice.
The pool supervisor on duty must be aware of the number of people in the pool at all
times. This can be back up by the booking bug computer system that tracks the amount
of people due into all sessions. The maximum number is set as 10 though the pool can
take 12 for hydro sessions.
The pool capacity and lifeguard ratio is as follows.
Public Swim
No of Public:
01 – 10
No of Lifeguards:
1
Family Swim
01 – 10
1
Family Swim (under 4’s only)
01 - 14
1
Reducing Overcrowding:
Overcrowding should not happen as all session are booked on the booking bug system
and will not allow more them 10 people to book for any hydrotherapy session and family
session with the limit of 12 being set for family swims (under 4’s only). If people show up
that are not booked in then they should be informed the session is full but we can get
them in when someone get out and that to avoid disappointment they need to book in
the future. If maximum is reached and someone booked in turns up the person not
booked in will be asked to leave, until a space becomes available.
Who certifies that the situation has been corrected?
The Pool supervisor or senior member of staff on duty at the time will check the pool
and the changing rooms to judge if the levels of users have gone down. When the
occupancy level has come down to an acceptable level, and the waiting users will be
admitted into the pool.
The numbers of users will still continue to be monitored carefully.
B. Disorderly Behavior
In the event of disorderly behavior from a pool user, the pool staff is to give the person
(s) two prior warnings, a first warning to explain that their behavior is not acceptable, a
second warning to tell them they will be asked to leave if they continue. If the second
warning is not heeded, then the customer will be asked to leave the pool and,
depending on the severity of the behavior, the building.
Issue number 1 SFHOL14
3
For further assistance in case the customer turns aggressive, violent or argumentative
and if the customer is obstructing the Pool supervisors view of the pool, then if possible
a Manager is to be called onto poolside.
Sanctions: A customer may be ejected from the pool / building after two warnings from
pool staff. In the case of a Manager being called onto poolside for a customer really
misbehaving and who may put other customers at risk, they will be banned for a period
set by the Management team.
In the case of gross misbehavior, the Police would have to be informed. Gross
misbehavior may be described as an act of violence, threat or assault towards a
member of public or staff, an act of vandalism to the building, theft and indecency. The
Manager must make a written report about the incident; mentioning the date, time,
names and if possible addresses of witnesses to the incident. The incident must be
reviewed as the management team.
Follow up action: In the case of a child misbehaving and being ejected from the pool,
the Manager must ascertain the pick up arrangements of the child and if necessary
contact the parents of the child for collection
If an abusive customer has been banned for a set period from the site, all members of
staff must be notified of the situation and given a description of the individual or the
persons name in question. At no point are members of staff to put themselves in a
position of being in physical danger from abusive customers.
If the Pool supervisor suspects that a customer is under the influence of drugs or
alcohol, inform any other staff and then, in a polite manner, approach them. If either
smell or the condition of the customers eyes i.e. dilated confirms the Pool supervisor
suspicions, the Manager should be informed.
After assessing the situation, the Manager will then ask the individual to leave the
building as their presence in the centre may endanger their and other user’s safety.
All extreme cases of disorderly behavior must be recorded by the Management team in
the Managers diary.
C. Lack of Water Clarity
The warning signs that clarity in the main pool is impaired are when you can no longer
see the drains at the bottom of the pool. If the drains cannot be seen from the opposite
side of the pool then the Manager is to assess and decide if the pool can remain open.
The lack of water clarity must be reported to the Management team by the pool
supervisor on poolside immediately.
A more precise test for water clarity is carried out by using a photometer in the plant
room, and the Manager completes this test.
If the water clarity fails and the pool has to be evacuated, the Pool supervisor on duty,
will inform the pool users by a) getting their attention by one long whistle blast, and then
b) instructing customers to leave the pool because of the lack of clarity and
consideration for their safety.
Issue number 1 SFHOL14
4
The Manager should check the air release valves on both filters, and open them to let
out trapped air. The filters may also be backwashed and / or the chlorine level rose.
These methods may take some time for improvement to be seen in the pool.
The Manager or senior member of staff on duty is responsible for making the decision
that clarity has reached a point, which enables the pool to be reopened to the public.
The management team will make the decision if the pool is to close after being told all of
the information has been given to them.
Follow up action would include careful monitoring for any signs of re - occurrence;
check plant room for any defects that may have led to the clarity being affected.
D. Emergency Evacuation of the Building
As soon as the Evacuation ALARM is activated the Emergency Evacuation
Procedure must commence as follows

The Pool supervisor on duty will get all pool users from the pool and issue them with
foil blackest/ towels depending on if fire is confirmed. Once the pool is clear the pool
supervisor then needs to make sure the changing area is clear of users also and all
are on poolside.

The Pool Supervisor on duty will call the FIRE BRIGADE on their mobile phone
once the fire is confirmed.

On hearing the alarm all staff are to evacuate the area they are working in informing
customers to make there way to the foyer or poolside area and wait for the fire to be
confirmed before taking the decision to leave the building.

The assembly point is THE TREE ROUNDABOUT OUT THE EXIT GATE TO
THE SCHOOL

In the event that a fire is detected in the plant room you may not have a situation
where you will be able to evacuate any public or staff via the car park to the
Emergency Assembly Point. All members of staff and public are to be taken through
the school to the assembly point at school exit.

The Pool supervisor on duty will complete a final check that the building is clear
before, evacuating themselves to the assembly point. This is only a quick final check
that the pool area, changing area and foyer are all clear

Once evacuation is complete all staff must report to the assembly point. A role call
will then be taken to confirm all staff is present.

The senior member of staff will issue a hi-vis vest to one member of staff who will
remain with the evacuated customers and staff at the assembly point. The senior
member of staff will see the fire brigade to give them the information about the
building and what areas have been checked.

When the Fire Service / Police have deemed the building safe and the senor
member a staff is satisfied that there remains no danger to staff or customers, the
building can be re opened. (even if this is just to collect belongings)
Issue number 1 SFHOL14
5

This type of evacuation must instigate the companies SIMP Pack informing all key
personnel of the evacuation. A written report would be made out to the Higher
Management team and, depending on the severity of the situation; a report would be
made available to the H.S.E.

Follow up action would consist of a thorough investigation of the situation to
determine exactly what had happened and determine what can be added to the
centre's procedures.
Evacuating wheel chair users and those with visual and mobility impairments
 Wheel chair users and those will usually come into the centre with a carer who will
be able to wheel the user from the area to the assembly point via the evacuation
route to the assembly point.
 What to do when discovering a fire.
Raise the alarm by activating the nearest fire alarm break glass. Only attempt to
extinguish the fire yourself if safe to do so. DO NOT PUT YOURSELF IN ANY
DANGER. Close all doors behind you to minimise the spread of fire.
Use of fire extinguishers.
Type:
Colour:
Water
Red
Carbon Dioxide
Black / red
Foam:
Cream / Red
Use:
Ordinary combustibles e.g. wood, cloth, paper. Not
For use on electrical equipment or liquid fires.
Liquid or Electrical equipment.
Liquid fires, wood, cloth, paper. Not for use on
Electrical equipment.
Fire extinguisher locations:
Carbon Dioxide:
Gym, Behind Reception Desk, Staff Room, and Plant Room
. Foam:
Reception
Emergency route
Issue number 1 SFHOL14
6
Lighting / Power failure.

When the electricity supply fails, the emergency lighting will be activated
automatically. Priority must be given to the safety of the public. When they are safe,
attention can then be turned to plant and equipment.

The pool supervisor will contact the local electric board by use of the work mobile
phone (the number is stored in the phone's memory) to establish the length of the
power failure.

The pool will need to be cleared immediately. To clear the pool the pool supervisor
will blow his / her whistle in one continuous blast and ask customers who are in the
pool to swim to the side and make their way slowly to the changing rooms (if pro
longed period of time).

As soon as the lighting in any area of the site becomes unsafe, it will need to be
locked and put out of action for both staff and members of the public so as to
prevent any accidents.

In circumstances, where the level of structural damage is severe, the entire building
may need to be totally evacuated. The procedure for evacuation in the case of fire or
power failure may be used in this case.
Emission of toxic gases.
Immediately after detecting any smell of gas, the building will need to be evacuated.
Electrical equipment and light switches must Not be operated. All doors must be kept
shut and there must be no naked flames, i.e. smoking.
Chemical gas leak.

The chance of a chlorine gas leak is extremely remote, but with calcium hypochlorite
and hydrochloric acid both kept on site it is wise to take precautions against a
possible accidental mixing and the release of chlorine gas.

If there is a spillage much gas is created, then the pool will be evacuated
immediately. All staff and public will evacuate to the assemble point at the tree next
to the school exit, as described in the fire procedure. The Pool Supervisor will call
the Fire Brigade and the C.O.S.H.H. file will be made available. The procedure for
evacuation will be the same as for a fire. Evacuation alarm will need to be set off.

A report to the higher Management team and the H.S.E. will need to be completed
by the Pool supervisor, detailing the events leading up to the leak and the actions
that followed.
E. Bomb threat
Suspicious Package.
Do not touch and do not panic.
Contact Pool Supervisor as quickly as possible, but Do Not use the telephone as this
may activate the suspected devise. The Pool supervisor will then assess the situation.
Issue number 1 SFHOL14
7
If the package is suspect the police must be informed as soon as possible by using the
public payphone outside the Town Hall. The centre will be evacuated by word of mouth
only, and the customers guided out of the pool to the assembly point. Whistle blowing
for communication means is not permitted as any high-pitched sound may activate the
device.
Bomb threat by telephone:
When a bomb threat is made by telephone, the member of staff taking the call should
note the following:
1.
Where is it?
2.
What time it will go off?
3.
What does it look like?
4.
What kind of bomb is it? (Type of explosive)
5.
Why are you doing this?
6.
Who are you?
7.
Time of the call.
8.
The caller, male or female, young or old.
9.
Once the caller has hung up do not under any circumstances replace the
handset. If you do we are unable to trace the call
Bomb Evacuation Procedures.

All communication between staff must be done by word of mouth, (no whistle’s
alarms or phone) and the customers must be ushered out to the assembly point with
the minimum of fuss. The evacuation procedure, apart from the above is to be
carried out as for a fire evacuation. Nobody is to return to the site until the situation
has been thoroughly investigated by the Police. The assembly point for this
evacuation is the Tree by the school exit.
F. Incident/accident Reporting
An incident involving a pool user can constitute anything from bad behaviour or violence
to injury and rescue.
An accident report must be completed for any customer who has been injured whilst at
the site, no matter how minor. The report must be completed as soon as possible after
the incident.

The accident report form is seen by the site higher management team and checked.
If a major incident has occurred, then a riddor form is to be completed and sent to
higher management within 4 hours of accident happening. Higher management
chooses whether to send it to the HSE or EHO who may need informing.

The report is analysed and compared to the risk assessment to see if the incident in
the report was anticipated or if certain areas are becoming accident 'hot spots'.
Accident reports are kept on drop box along with head injury forms (paper copies
available.
Issue number 1 SFHOL14
8
G. Minor Accidents.
Minor accidents can be defined as needing little or no First Aid to the patient. Such
things as small cuts, slips, trips that require minor first aid treatment from trained staff
are all examples of minor accidents.



Treatment is always given away from the area where the accident occurred. The
high dependency room is available for treating customers who have been involved in
minor accidents.
The responsibility for making a report will be the member of staff who undertakes the
First Aid treatment.
There is a possibility of following up on a casualty's condition as the person's name
and telephone number is taken as a result of completing the accident report.
H. Major Incidents.
The definition of a major accident is defined when further medical assistance is required
in the presence of an ambulance team and the casualty is conveyed to hospital, i.e.
drowning, spinal injury.



The most senior member of staff must be alerted to a situation as quickly as
possible. He / she can then take control of the accident.
The accident report must be completed fully as for the minor incident. A copy will be
sent to higher management in the form of a F2508 form that will decide if the HSE or
EHO need to be informed.
With the casualty details written down on the accident report, a follow up call by the
Manager that was on shift to inquire about the well - being of the person involved
should be made.
I. Recovering a casualty from the water.
In the case of a Pool Supervisor being called on to perform a rescue, the following
should be ensured:

The Pool supervisor identifying the problem will alert the remaining team by
sounding the whistle 3 times and then initiating the rescue. The assisting Staff will
activate the pool alarm to summon assistance and then proceed to clear the pool.

Only as a last resort will a lifeguard effect a rescue by getting into the pool as every
effort must be made to use the life saving equipment on poolside such as ropes,
poles and buoys.
Once the pool has been cleared, the staff will then assist with the incident, applying First
Aid and / or resuscitation.
Responsibility for incident reporting:
The responsibility for completing an incident report will be completed by the person
executing the rescue, but the attending staff present that helped in the incident could
also provide information for the form.

The follow up procedure would be the same as for a major incident.
Issue number 1 SFHOL14
9
J. Resuscitating a casualty.
When a casualty has been rescued from the pool following the above procedure and
discovered not to be breathing, the Pool supervisor will then carry out their duties as set
out in the Lifeguard manual for resuscitation.

The senor member of staff will initiate the call to the emergency services.

As with all other procedures an accident report form must be completed. The
responsibility for accident reporting would fall to the senior member of staff on duty.
He / she will rely on information given by the attending staff team involved in the
incident.

The follow up procedures are the same as for other incidents.
K. Spinal Injury.
An incident involving a spinal injury to a bather will be carried out following the
procedure for alerting other members of the team as detailed above and will follow the
procedure for a spinal injury as set out in the lifeguard manual.

The senior member of staff will assess the situation and contact the emergency
service. As with all other incidents the incident report form must be completed fully
by the. senior member of staff.
L. Lost Child
In the event of a child being reported missing to a member of staff or reception the
senior member of staff must be informed immediately.

The senior member of staff must deal with the situation immediately.

A description of the child must be obtained and a member of staff will be placed at
the ramp to the main entrance to prevent the missing child leaving.

The senior member of staff will ask staff members if they recognise the description
and if they have seen the child.

Other members of staff will be required to undertake a thorough search of the
building, including outside areas observing the following priority areas
-
Pool Hall
Changing rooms / toilets
Walk way around the building

Once the child is found the parent must be informed and the child taken to the
reception desk.

If the child is not found and the senior member of staff feels the situation needs to be
investigated further, the Police must be informed.

A full incident report must be completed fully by the senior member of staff.
Handling parents.
Parents must be dealt with in a calm but controlled manner, as they are likely to be
distraught.
Issue number 1 SFHOL14
10
Take them to the office and keep them informed regularly.
If the child is not found and the Police are called they must wait to speak to the Police.
M. Grill entrapment.
At the bottom of the deep end section of the pool are four grills. These are where water
is sucked back by the pumps. The pull on the grates is very gentle, but if someone gets
hair or fingers caught in the grill, the following action should be taken.

Alert other members of staff on poolside of an emergency by whistle blast or shout.

Hit the alarm and shout ' trapped '

Enter water and attempt rescue. If casualty is trapped by hair then use scissors to
cut them free.

The senor member of staff must be informed immediately, who will then stop the
pumps running to cut the pressure at the grill.

Scissors are kept in the office.
N. Pool alarms / alarms
The alarms for the pool are located in the following areas.

By the poolside phone.

Changing room next to the entrance.
All the alarms are controlled, and can be silenced on the same panel as triggered on.
Evacuation Alarm: There are 3 breakpoints located on site: 1 on poolside, 1 in the
foyer and 1 plant room. The alarm is a continuous high-pitched sound. The control
panel is located behind in the school and is tested regularly.
Disabled Alarm: These alarms are located on poolside and in the changing rooms. The
alarm is manly for school use and calls through to the offices in the school to use just
press the button needed and someone will respond. This alarm is tested regularly.
Intruder Alarm: The intruder alarm is in place in the event of unauthorized entry. The
control panel is in the down the school corridor and is set every night. With a code
provided to those that need to use it. This alarm and also be se by the school in the
event that the school need assess without a Neptune employee.
O. Pool Tests
When completing a pool test if you get results out side of the parameters that are set
out in the NOP these being
Lower than 0.03 or higher than 3.0 for chlorine
Lower than 6.8 or higher than 8.0 for PH
Then there is action to be taken to get the pool back within these parameters, the
actions are as follows:Low chlorine of less than 0.03 - the pool needs to be closed and the sandardising wall
unit calibrated to 0.3 so chlorine is dosed into the pool set any lower the wall unit will not
dose. If you believe that the wall unit is not calibrating properly, maintains must be
Issue number 1 SFHOL14
11
called immediately and the pool will need dosing through the strainer basket. Pool tests
need to be completed every 15 mins until the free chlorine level falls within parameters.
High chlorine of 3.0 or more the pool needs to be closed and the top up put on to bring
the chlorine back down to a suitable level. Test the pool on a 15 min basis
Low Ph of less than 6.8 the pool needs to be closed and the top up put on. If chlorine
levels allow then more chlorine can be pumped in to bring ph up to suitable level to re
open, testing every 15mins.
High ph of 8.0 or more the pool needs to be closed and the wall unit set to the right level
of 8.0 +. If you believe the wall unit is not working correctlyand no acid is being pumped
into the pool then maintenance needs calling immediately follow directions given and
test every 15 mins.
If any of the above are put in to motion then the SIMP pack needs to be activated.
Issue number 1 SFHOL14
12