International Travel
Planning for a trip abroad?
What all do customers think of?!?!!
Hotel
Stay
What to carry ?
Tickets & Forex
+
Which
Destination?
2
Who will
take care
of my near
ones back
home ?
Who will
take care
of my
home ?
Idea Behind The Product
The expenses incurred in a foreign land for availing medical/health care
facilities are exorbitant. It has always been recommended to take
preventive measure of insuring oneself when away from home
ICICI Lombard provides
“One Stop Insurance Solution” which is a
Comprehensive travel insurance for every traveller
going abroad and will take care of all kinds of risks
associated with the trip
3
Product Features
ICICI Lombard Travel insurance offers the most comprehensive
plans to cater to traveller’s need

Worldwide cashless hospitalisation and assistance services*

Tie - up with Falck for single point of contact for hassle free claims

Emergency compassionate visit & return of minor child to India

Provides Home insurance back in India while travelling abroad


Fire cover for Building and Contents

Burglary
Value Added Services

Medical Concierge Services

Automotive Assistance Services

Lifestyle Services
* Cashless facility will depend upon the tie up with the hospital
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Coverages
Medical Covers
Emergency Covers
Total Loss of Checked in
Baggage
Delay of Checked in
Baggage
Accidental Death ( Common
Carrier)
Personal Accident
Loss of Passport
Emergency Cash Advance
Daily Allowance In Case of
Hospitalization
Trip Cancellation &
Interruption
Bounced Booking – Hotel /
Airline
Missed Flight Connection
Emergency Hotel Extension
Trip Delay
Return of Minor Child(ren)
Loss of Baggage and
Personal Effects
Compassionate Visit
Medical Treatment
Dental Treatment
Plus Covers
Fire Cover for Building and
Contents
Burglary Cover for Home
Contents
Value Added Services
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Trip Related
Covers
Personal Liability
Hijack Distress Allowance
Political Risk & Catastrophe
Evacuation
Target Customer




Traveller going on a short duration liesure trip
Traveller going to visit Family/Friends
Senior Citizens travelling abroad to visit children
Business Traveller / Frequent Traveller
What is the duration of the trip ?
How many people are travelling ?
Which country is he/she visiting ?
6
Plan Options
Specialized Plans
Multi-Trip Plan
For frequent Travellers
Valid for 1 year
30, 45 & 60 days as max. duration
Senior Citizen Plan
Specially designed for customers in
age band 71 – 85 yrs
Asia Plan
Specially designed for customers travelling to
nearby countries
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Basic Plans
Platinum Plan
24 comprehensive coverages
Provides Value Added Services
Gold Plan
Economical Plan for extensive coverage
Silver Plan
Medical Cover for basic needs
Customizable coverage options
Geographical Coverage
 Worldwide
 Excluding US and Canada
 Schengen countries (Schengen compliant plan for
age 51 years and above)
Eligibility
 3 months – 85 years
Trip Duration
 7 days – 180 days (can be extended to total of 360
days)
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Sum Insured Options
Worldwide
•Gold/Platinum
(USD 50K,
100K, 250K,
500K)
Multi Trip
Senior Citizen
•USD 100K,
250K, 500K
•USD 25K, 50K
Asia
Excluding US
and Canada
Schengen
(age>50 years)
•USD 25K
•Gold/Platinum
(USD 50K,
100K, 250K,
500K)
•Platinum (USD
100K)
•Gold (USD
50K)
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Medical Covers
Benefits
Medical Cover (Includes
Medical Evacuation Cost)
Repatriation of Remains
Daily Allowance in Case of
Hospitalisation
Dental Expenses
Personal Accident
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Sum Insured
USD 50,000;USD 100,000;USD 250,000;USD
500,000
USD 7500
Deductible
USD 50 per day for max 5 days
NA
USD 300
USD 100
USD 15000 / USD 2500 for Senior Citizen
NA
USD 100
NA
Trip Related Covers
Benefits
Sum Insured
Deductible
Total Loss of Checked-In Baggage
Delay of Checked-In Baggage
Loss of Passport
Trip Cancellation & Interruption
Missed Flight Connection
Trip Delay
USD 500
USD 100
USD 300
USD 500
USD 500
USD 500
NA
6 Hours
USD 50
NA
3 Hours
6 Hours
Loss of Baggage and Personal Effects
USD 2000
USD 100
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Emergency Covers
Benefits
Sum Insured
Deductible
USD 100000
USD 125 per day for max 7
days
USD 1000
5% of Actuals
Political Risk and Catastrophe Evacuation
USD 7500
NA
Accidental Death (Common Carrier)
Bounced Booking - Hotel/Airline
Compassionate Visit
Emergency Hotel Extension
Return of Minor Children
USD 5000
USD 2000
USD 7500
USD 5000
USD 7500
NA
USD 250
NA
USD 250
NA
Personal Liability
Hijack Distress Allowance
Emergency Cash Advance
12
12 Hours
NA
Plus Covers
Benefits
Sum Insured
Deductible
Fire Cover for Building
INR 2000000
NA
Fire Cover for Contents
INR 1000000
NA
Burglary Cover for Home Contents
INR 100000
NA
Value Added Services
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Value Added Services
Medical Concierge Services






Telephone Medical Information
Medical Service Provider Referral
Appointments with Local Doctors for Treatment
Home Nursing Care Assistance
Monitoring assistance
Evacuation / Repatriation Services
Automotive Assistance Services




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Minor on the spot repair
Breakdown Services & Towing
Flat tyre service
Battery Service / Jumpstart
Value Added Services
Lifestyle Services
Gift/Flowers Delivery Assistance
 Dining Referral and Reservation Assistance
 Business Services
 Special Events and Performance Assistance
 Home Movers Assistance
 Plumbing Assistance
 Electrical Assistance
 Pest Control Assistance
 Home Cleaning Assistance
 Electrical Gadget Repair Assistance

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Value Added Services - Process
Insured/Dependent will
call up the toll free
number to avail the
services
Falck will verify eligibility
of the caller through
policy number
Arrangement:
• Obtain cost, availability, timelines from
service provider and informs member
• Post fulfillment confirmation from the
vendor, member is called to confirm
delivery
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On confirmation, Falck
will proceed to organize
the service on best
effort basis
Referral: Convey the information and
try to close in 1st call or make an
outbound call within 24hrs of the
update
Documentation Required



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Passport Copy
Signed proposal form
Good health declaration for extension
Tie up with Falck
Falck India Private Limited is our Assistance Service
Provider
 Falck will be a single point of contact for all Overseas
Travel Insurance Claim related assistance
 Customer to intimate and register the claim at Falck
numbers prior to availing claim benefits

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Thank You
Coverages in Detail – Medical Covers
Medical
Expenses
• Reasonable medical expenses incurred for
treatments during the trip
Dental
Treatment
• Medical Expenses in connection with
treatment for any Injury or Illness to his/her
natural tooth or teeth during the Trip
Personal
Accident
• In case of death or total or partial permanent
disability
Daily Allowance
• Daily compensation in case of hospitalization
in case of
for a period of more than 2 consecutive days
Hospitalization
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Coverages in Detail – Trip related Covers
Total Loss of
Checked in
Baggage
•Compensation for permanent loss of checked-in baggage
based on the market value of the contents as on the
expected arrival date
Delay of
Checked in
Baggage
•Fixed sum in case the insured encounters a delay in receipt
of his /her checked in baggage beyond the specified period
Loss of
passport
Trip
Cancellation &
Interruption
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•Covers expenses incurred in obtaining duplicate passport
•Financial loss incurred by the insured out of the
cancellation of the trip due to earthquake, storm, flood,
terrorism and other mentioned perils, death of immediate
family member, etc will be indemnified
Coverages in Detail – Trip related Covers
22
Missed flight
connections
• In case of failure of the insured to access the
connecting flight, arising out of and consequent
upon delayed arrival of the earlier flight, insured
will get paid a fixed amount
Trip Delay
• If the departure of the insured gets delayed at
the place of origin or intermediary port arising
out of earthquake, floods & terrorism , specified
sum will be paid
Loss of
Baggage and
Personal
Effects
• Compensation for loss of checked in baggage
occurring anytime after the delivery of the
baggage taken from common carrier (including
while he is travelling in the rented vehicle)
Coverages in Detail – Emergency Covers
23
Accidental
Death
(Common
Carrier)
•Nominee or legal heir of the customer gets a lump sum
amount of $ 5,000 in case the insured meets with death
arising out of and consequent upon an Injury
encountered while travelling in a common carrier
Personal
Liability
•This cover indemnifies the insured against any bodily
injury or property damage to third parties on account
of an accident occurring whilst on a trip
Emergency
Cash
Advance
•Assistance service will be provided in case of
emergency cash requirement, the assistance service
provider co-ordinates with the insured person’s relative
back in country to provide emergency cash assistance
Coverages in Detail – Emergency Covers
24
Bounced
Booking –
Hotel/Airline
•Actual additional expenses incurred for alternative
flight arrangements or for alternative accommodation
in case of bouncing of confirmed accommodation
booking or at sole instance of the common carrier
Emergency
Hotel
Extension
•If the departure of the Insured is delayed at the place of
origin or at any intermediate port due to earthquake,
flood & terrorism the additional expenses for lodging &
boarding is paid
Return of
Minor
Child(ren)
•In an unfortunate event of the death of the insured
while abroad, the cost of the economy class air ticket
will be reimbursed for sending the unattended minor
children
Coverages in Detail – Emergency Covers
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Compassionate
Visit
• Special assistance services to the insured during
the period of hospitalization by any person of the
family or relatives
Hijack Distress
Allowance
• Compensation at the rate per day will be payable in
case the common carrier in which the insured is
travelling as a passenger is held as captive by the
hijackers
Political Risk &
Catastrophe
Evacuation
• Any kind of catastrophe that occurs in the country
which requires immediate evacuation, the cost of
economy class air ticket to country of residence of
nearest place of safety is paid to the insured