Waypoint Centre for Mental Health Care
500 Church Street, Penetanguishene ON L9M 1G3
705-549-3181 www.waypointcentre.ca
CORPORATE BALANCED SCORECARD 2014/2015
Strategic
Direction
Objective
(3-5 years)
Engage patients as
partners at all levels to
improve the patient
experience
Embrace culturally
competent care
People We Serve
We will collaborate
with our patients in
the provision of
expert services
that foster healing
and inspire hope.
Measurement
% positive response to the
survey question "Overall, how
would you rate the care you are
receiving?"
% positive response to the
survey question: "Were your
individual needs, preferences and
values respected in your
treatment?"
Target
(2014-15)
83%
Q1
N/A
Q3
Q4
Initiative
● Develop and implement a patient engagement
plan
● Refresh Patient Bill of Rights
● Conduct a health equity impact assessment
75%
N/A
● Develop a coordinated response to cultural issues
Increase advocacy and
community
understanding of
mental health
# formal external presentations
9
3
Improve access to
Mental Health and
Addiction Services
Wait time: Median number of
days from the date a referral is
received for Waypoint Outpatient
Services until the date the client
is seen by a physician
44 days
44 days
% of Quality Improvement Plan
targets met
100%
57%
% of quarterly clinical
assessments indicating acute
control medication use
10%
3%
% of quarterly clinical
assessments indicating
physical/mechanical restraint use
8%
4%
Improve the quality and
safety of care
Q2
● Continue implementation of corporate
communication plan
● Develop and implement the tertiary outpatient
review action plan
● Study impact of identified components of the
Clinical Services Plan
● Continue implementation of the Clinical Services
Plan
● Continue implementation of Restraint
Minimization Initiatives
● Develop & implement action plans from patient
experience survey
● Plan for and begin implementation of Electronic
Health Record - Phase II
● Get accredited
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CORPORATE BALANCED SCORECARD 2014/2015
Strategic
Direction
Objective
(3-5 years)
Measurement
Engage patients as
% positive response to the
partners
at employee
all levels to
survey
question
"Overall,
Enhance
% positive
responses
on how
the
improve
the patient survey
would subscale
you rate the
care you are
engagement
of "Engagement"
experience
receiving?"
Expand our caring
People Who
culture to support staff % positive response to the staff
Serve
wellbeing
survey question "My supervisor
We will promote a
would say or do something
safe, positive and
helpful if I looked distressed while
innovative
at work"
workplace where
staff and
volunteers are
People
We Serve
engaged
and
Weindividual
will collaborate
and
with our
patients in
collective
Enhance leadership
% of Learning and Development
the provision are
of
achievements
capacity
plans developed
expert
services
celebrated.
that foster healing
and inspire hope.
Promote a healthy and
safe work environment
Ensure fiscal
sustainability
Corporate
Performance
We will foster a
culture of
accountability by
leveraging best
practices and
informed decisionmaking.
Target
(2014-15)
Q1
Q2
Q3
Q4
Initiative
● Refresh Human Resources strategic plan
83%
65%
70%
N/A
N/A
● Develop action plan from employee engagement
survey results
● Develop and implement the Mental Health
Commission of Canada National Standard for
Psychological Health and Safety in the Workplace
● Develop and implement change management
strategies to support staff
● Continue to focus on physician
engagement/succession planning
25%
0%
● Develop & champion talent management
strategies using LEADS framework
● Build a supported leadership community
● Review & update organizational structure
NEER Index (ratio of Waypoint
incident costs relative to
healthcare industry incident
costs)
<= 1.00
1.85
Current Ratio (current
assets/current liabilities)
0.80 - 2.00
1.77
Total Margin (surplus or
deficit/revenue)
>0
-3.33%
% of fundraising targets achieved
100%
6.5%
● Continue to support staff during transition to the
new building
● Redesign and implement attendance support
program
● Pursue revenue diversification
● Negotiate right-sizing & wage harmonization
● Ensure appropriate funding for redevelopment
● Monitor and support provincial Health System
Funding Reform
● Continue implementation of fund development
plan
● Increase project management capacity, including
communication
Cultivate a unified
organization
% of leaders using strategic
execution framework
25%
0%
● Increase quality improvement capacity within the
project management framework
● Formalize organizational ethical decision making
framework
● Undertake values integration process
Improve the quality and
availability of
information to guide
decision-making
% investment in Information
Systems / Information
Technology
2% to 4%
2.33%
Optimize physical
environment
% of redevelopment milestones
achieved
100%
0%
● Continue implementation of Information Systems
plan
● Execute redevelopment project
● Advance the master plan
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CORPORATE BALANCED SCORECARD 2014/2015
Strategic
Direction
Objective
(3-5 years)
Measurement
Engage patients as
% positive response to the
of new question
partnerships
with formal
partners at all levels to # survey
"Overall,
how
agreements
(memorandum
of
improve the patient
would
you rate
the care you are
understanding
/terms of
experience
receiving?"
reference) that support our
Develop partnerships
strategic goals
and networks to
achieve our strategic
goals
# of external
committees/initiatives with
Waypoint representation
Partnerships
We will be an
effective partner,
seeking out
opportunities to
improve care and
services, building
knowledge and
# of external committees with
People We Serve
enhance system
Be a leader
Waypoint senior leaders holding
We will collaborate
capacity and
a position at the executive level
with our patients in
sustainability.
the provision of
expert services
that foster healing Build system capacity
% of inpatient days designated as
and inspire hope.
to address social
Alternate Level of Care
determinants of health
# of peer reviewed publications
Expand scope of the
creation and translation
Research &
of new knowledge
Academics
# of research grant applications
focused on our
We will advance a
submitted
strategic objectives
research strategy
to increase
integration of
research
# of new academic appointments
excellence with
clinical services
Enhance profile of
and improve
academics
# of invited peer reviews
clinical care.
conducted
Target
(2014-15)
Q1
83%
N/A
5
1
160
190
Q2
Q3
Q4
Initiative
● Develop & begin to implement a partnership
strategy including people with lived experience
● Continue to participate in LHIN "Care
Connections" and "Mental Health & Addictions
Quality Initiative"
● Investigate partnerships with Catholic Health
Corporation of Ontario organizations
6
6
5%
3.9%
● Pursue system leadership opportunities
● Advocate & partner to increase housing,
employment, social supports & community services
● Continue to partner with Corrections
15
3
3
0
2
1
● Continue implementation of Research &
Academic strategic plan
● Develop a plan & build capacity for psychiatrist
research
● Develop improved program specific clinical
indicators
● Increase involvement of various disciplines
● Plan for and host educational events
60
11
● Offer innovative recruitment options (eg., post
doctoral placement)
● Target specific academic opportunities
YTD Target reached
YTD Target not reached
YTD Target within approximately 5%
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