Abstract No: __________
ABSTRACT FORM
Please complete a separate form for each abstracted submitted. It is the author's responsibility to submit a correct abstract;
any errors in spelling, grammar or scientific fact may be reproduced as typed by the author.
Deadline for submission: Friday 2 December 2016
Cities are encouraged to submit more than one abstract from different partners but please note that while there is no
limit on the number of abstracts submitted, there will be a maximum of 3 oral presentations in the programme for
each city or network. Poster presentations will also be displayed at the conference.
Contact Information:
City:
Kuopio
National Network:
(if appropriate)
Name of corresponding author:
First Name
Anna-Mari
Surname
Title (Mr/Mrs/Dr/Prof etc)
Juutinen
Job Title
Mrs
Organization
Coordinator
Email Address
City of Kuopio
[email protected]
Postal Address
Tulliportinkatu 17 B, 70100 Kuopio
Please list additional authors
Title
First Name
Docent,
researche
r
Surname
Sakari
Organization
Kainulainen
Diaconia University of Applied Sciences
If paper is accepted, who will present it at the conference? Insert details if different from corresponding author.
First Name
Surname
Title
Email Address
Anna-Mari
Kainulainen
Job Title
Coordinator
Postal Address
Type
of presentation
Tulliportinkatu
17 B, 70100 Kuopio
Organization
City of Kuopio
Mrs
[email protected]
Email Address
[email protected]
Type of Presentation
Oral only
Poster only
Either oral or poster
x
By submitting this abstract (and poster or case study if selected), the Author(s) hereby grant WHO a
perpetual and irrevocable, non-exclusive, world-wide, royalty-free, sub-licensable right to use, change,
adapt, translate, publish and disseminate the submitted products in any manner and in any format in
conjunction with the work of WHO
Abstract Theme
Conference themes:
Community Resilience ☐
Equity & Governance ☒
Sustainable Development ☐
Conference sub-themes
Transport and Environment ☐
Healthy Aging ☐
Early Life ☒
Gender ☐
Migrant/Refugees ☐
Abstract
Guidance: Please type the abstract in the space below. Submit in English a minimum of 250 words to a
maximum of 350 words. Use these headings to structure your abstract: (1) Title (2) Context: issue or a
problem + policy and organizational context (3) Rationale: reasons for taking the initiative (4)
Description: of the case study including methods used, processes, politics and time-frame (5)
Achievements: impact at strategic/operational level, critical success factors and challenges, lessons
learnt (6) How it relates to the Conference theme (7) Conclusion
(1)Title
Digital and Multiorganisational Service Integration
(2) Context
Kuopio participates in the local government trials of the Finnish Ministry of Finance. In the trial separate
service plans are combined by using digital services. The combination called customer’s personal welfare
plan helps professionals target their services to solve problems that young customers themselves
consider crucial. The model has been developed together with 18 professionals (of youth services, social
and welfare services, student health care, substance abuse services, psychiatric services) working among
young people.
(3) Rationale:
The welfare model in Finland is based on equal and universal public services. Specialized professionals
offer citizens services they according the legislation are entitled to. This has caused a situation where
especially the disadvantaged customers, due to the legislation, various professions, organizations and
personal data records, have overlapping customerships, parallel service plans and evaluation criteria of
their service needs.
(4) Description
The method evaluating the young person’s life situation, and is the basis of the welfare plan, is called “My
Life”. It consists of a visual “3X10D Circle of Life™” added with a 30-point questionnaire called “3X10D
Survey™”. The Circle of Life and the questionnaire deal with 10 themes, such as dwelling, family, friends
etc. The customer considers each theme from three viewpoints (importance, satisfaction, future). With the
help of the Circle of Life and the questionnaire the professional will compose the personal welfare plan
with the customer. The questionnaire and the plan are carried out by using an eService platform.
(5) Achievements
City of Kuopio Finland is during the years of 2015 and 2016 developing and testing customers and
professionals combining digital service integration with the help of which the young persons’ life control
can be supported in a more holistic, customer friendlier way by exploiting the resources effectively. With
the “My Life” methods it is possible to get concordant information about the young person’s life situation,
wellbeing and his/her future goals.
(6) How it relates to the Conference theme
“My Life” method is a holistic young persons’ life management self-assessment model. It help
professionals to understand young persons’ life situation and what are their future hopes and so they can
support young person’s well-being.
(7) Conclusion
With the “My Life” methods it is possible to get concordant information about the young person’s life
situation, wellbeing and his/her future goals.
Please return to [email protected] by Friday 2 December 2016