Confirmation and Clearing Guide
2013
CONTENTS
1. REGISTRY CONTACTS
2
2. KEY DATES
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3. CONFIRMATION
3.1 Electronic Receipt of Results from UCAS
3.2 Contact with UCAS during Confirmation
3.3 Despatch of Confirmation Letters by UCAS
3.4 Applicant replies to change at Confirmation offers (UCC)
3.5 Outstanding Decisions - Rejection by Default (RBD)
3.6 Incorrect Confirmation Decisions
3.7 Transfers (Release) at Confirmation
3.8 Contacting Applicants
3.9 Applicant Acceptance Forms (AS12s)
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5
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4. CASCADE
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5. ADJUSTMENT
5.1 The Adjustment period
5.2 Handling Telephone Enquiries regarding Adjustment
5.3 How the Process Works at UCAS
5.4 Advice to HEIs – weblink Management Lists
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6. CLEARING
6.1 Eligibility for Clearing
6.2 Electronic Clearing
6.3 Clearing Vacancies
6.3.1 Clearing Vacancy Services
6.3.2 Internal Arrangements
6.3.3 Daily Update of Clearing Vacancies
6.3.4 Handling Telephone Enquiries during Clearing
6.3.5 University Clearing Website
6.4 Record of Prior Acceptance (RPA)
6.5 Fraudulent Applications
6.6 UCAS Transaction Processing & Year End
6.7 Call Centre Hours
6.8 Dealing with Email Correspondence
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APPENDICES – available on website
http://www1.aston.ac.uk/registry/for-staff/admissionsandenquiries/clearing/
Appendix 1 – Copy of ABL Agreement
Appendix 2 – Sample Clearing Offer Letters
Appendix 3 – UCAS Clearing Vacancy Services
Appendix 4 - Admissions System Processing - SITS
Appendix 5 – UCAS Web-link
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1. REGISTRY CONTACTS
Rob Spurling
Julie Adams
ext 4674
ext 4664
[email protected]
[email protected]
2. CONFIRMATION AND CLEARING 2013 - KEY DATES
Sunday, 11 August
Electronic transfer of A-Level/AS level results from UCAS.
Monday, 12 August
Confirmation Decision Makers and Deans meeting
(10am - Council Room)
Confirmation meeting (4pm – Council Room)
Tuesday, 13 August
Confirmation meeting (10am – Council Roon)
Post Confirmation Meeting of UGAF (2pm – Council Room)
Applications available for Cascade must be sent to Registry after the
Post-Confirmation Meeting.
Wednesday, 14 August
University’s Full Clearing Web-site to go live.
Confirmation meeting (2pm – Council Room)
Thursday, 15 August
Publication of A-Level Results.
Clearing Call Centre to be operational from 8.00am.
Adjustment opens for registration.
Confirmation e-mails to be sent by Registry. (after 8am)
Cascade alternative course offer e-mails to be sent by Registry.
(after 10am)
Applicants can refer themselves to a Clearing course using Track
(from 5pm)
Confirmation Decision Makers and Deans meeting
(10am - Council Room)
Confirmation meeting (2pm – Council Room)
Friday, 16 August 2pm
Deadline for Cascade applicants to accept alternative course offer.
Confirmation meeting (2pm – Council Room)
Saturday, 17 August
All outstanding cascade applicants to be rejected on SITS by
Registry.
Monday, 19 August
Confirmation meeting (2pm – Council Room)
Tuesday, 20 August
Confirmation meeting (2pm – Council Room)
Clearing Call Centre closes 5pm.
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Wednesday, 21 August
UCAS Circular sent to remind institutions to look at Confirmation
ODL on web-link for all applicants for whom decisions are due on 12
September 2013
Confirmation meeting (2pm – Council Room)
Wednesday, 21 August
MAP enrolment details e-mailed to UF students by ISA.
Thursday, 22 August
Confirmation meeting (2pm – Council Room)
Friday, 23 August
University/School/Subject Clearing Web sites to close down.
Confirmation meeting (2pm – Council Room)
Saturday, 31 August
Final date for receipt of Adjustment Confirmation decisions.
Deadline for applicants to meet academic conditions of offer.
Wednesday, 4 September
Check ODL for applicants for whom decisions are still due
Use web-link to apply individual Stops to prevent applicants being
rejected by default on 12 September
Use web-link to enter a Delayed Confirmation (DCF) decision on
applications where results are published after the end of cycle.
Thursday, 12 September
Any remaining CF/CI Confirmation decisions rejected by default at
UCAS that have not been stopped. (Stops can be recorded from 4
September 2013)
Friday, 20 September
Last date for receipt of standard application forms for 2013 entry by
UCAS. RPA forms to be used for any accepted applicants not
already in UCAS.
Monday, 30 September
Close of UCAS Clearing vacancy information service.
Tuesday, 22 October
Last date for receipt of RPA forms or any amendments to existing
acceptances.
Final Reject by Default. All applicants who are still referred in
Clearing are RBD.
Thursday, 24 October
All outstanding replies from applicants declined by default, including
change at confirmation offers
Friday 25 October
The 2013 entry UCAS admissions file to close.
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3. CONFIRMATION
The detailed procedures for confirmation are given in the UCAS Admissions Guide for 2013
Entry in section 13. However, the following key points and details of arrangements specific to
Aston should be noted:
3.1 Electronic Receipt of Results from UCAS
A-Level and AS-level (GCE and Vocational) Results will be transmitted electronically by UCAS
on Sunday 11 August. We are hoping to have the results lists in Admissions pigeonholes by
midday on the Sunday. After the main listings have been produced and distributed, we will
continue to issue ‘new results’ listings on a daily basis until Friday 23 August.
3.2 Contact with UCAS during Confirmation
All enquires to UCAS should be made through Rob Spurling (Extension 4674) in Registry.
3.3 Despatch of Confirmation Emails by UCAS
It should be noted that although UCAS will process decisions sent by us between Monday 12
August and Wednesday 14 August, any resulting emails, such as the AS12s for successful
applicants will be held and despatched on Thursday 15 August. Any emails resulting from
decisions based on non-A-Level/AS qualifications received between the above dates will
also be held. These emails will complement the usual AS12 and AS13 letters which will be
sent by 2nd class post.
3.4 Applicant replies to change at Confirmation offers (UCC)
The length of time that applicants are given to reply to UCC offers will be reduced from 21
days to 5 days once Confirmation starts. UCAS do this to assist HEIs in calculating the
number of vacancies.
It is important to remember:

the five day reply by date starts when an applicant has decisions from both their firm
and insurance choice (if applicable)

if the applicant has confirmed their firm choice they cannot then accept a UCC offer
on their insurance choice

applicants who are made UCC offers before periods of restricted Track service who
are due to DBD during these periods will be advised to contact the UCAS Customer
Service Unit to make their replies

there will be two periods of restricted Track service for applicants whilst exam results
are processed: 30 July (18:00) - 6 August (09:00) for SQA; 9 August (18:00) - 15
August (08:00) for A levels. Confirmation decisions and UCC offers made against
choices during this period will not be displayed until the 6 and 15 August, respectively.
For clarification:

applicants who are made a UCC offer and receive their last Confirmation decision
between 22 July and 6 August will have to reply to the UCC offer before the end of 11
August if they are not confirmed at their firm choice

applicants who are made a UCC offer and receive their last Confirmation decision on
9 August will make their replies before the end of 20 August if they are not confirmed
at their firm choice (this does not include the date the UCC offer was made)

applicants who are made a UCC offer and receive their last Confirmation decision
between 9 and 15 August will have to reply to the UCC offer before the end of 20
August if they are not confirmed at their firm choice

applicants who are made a UCC offer and receive their last Confirmation decision
from the 15 August onwards will be given 5 days to reply to UCC offers.
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3.5 Outstanding Decisions - Rejection by Default (RBD)
Any CF or CI applicants still unconfirmed by 12 September will be Rejected by Default at
UCAS. Decisions must be input onto the Admissions System no later than 4.00pm on the day,
in order to guarantee transmission in time to meet the UCAS deadline.
RBD date:
12 September ALL Outstanding CF/CI applicants
3.6 Incorrect Confirmation Decisions
If Schools become aware that an incorrect ‘accept’ decision has been transmitted to UCAS,
please notify Julie Adams in the Registry immediately. As explained in the Admissions Guide
(Section 13, paragraph 13.1) it is not possible for UCAS to retrieve letters for decisions that
have been made in error.
As a general rule any decision erroneously transmitted to UCAS must be notified to the
Registry as soon as it comes to light. No action should be taken by School admissions staff to
correct such an error on the Admissions System. Registry will undertake necessary
consultation with UCAS and the applicant and deal with any remedial action required from the
system’s point of view.
3.7 Transfers (Release) at Confirmation
(Please also see Adjustment in Section 5 page 7)
UCAS discourages the practice of releasing committed applicants into Clearing. However in
recognition of the fact that there may be exceptional circumstances, which may justify a
request to transfer from one institution to another, a formal procedure is available to enable
such transfers to take place.
UF applicants who seek to be considered by another institution after they have become
committed to an institution should request a release from their UF commitment.
The applicant should have valid reasons for requesting release and they should fall into one of
the following categories:

Financial Hardship (R1)

Personal Reasons (eg death of relative or other strong personal reasons) (R2)

Significant changes to courses at the releasing institution (eg discontinued course
or changes in content (R3)

Sponsorship/scholarship award (R4)

Other exceptional reasons (R5)

Change of level of qualification (R6)

Change of subject area to be studied (R7)

Wish to defer admission (R8)

Transfer to another institution (R9)
Please use R5 or R7 instead of R2 if we think it is just a change of mind by applicant.
Admissions staff in the Schools/Departments must consider all requests for release into
clearing carefully and take the necessary action on the Admissions System to transmit a
release decision to UCAS. Release into Clearing is only applicable to UF applicants.
Transmission of a Release into Clearing decision to UCAS will cancel the current UF
commitment and enable the applicant to enter Clearing and seek an alternative place.
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The procedure for release into clearing on SITS is as follows:
To release into clearing someone who is UF with us (but not via clearing) using ACD:
1.
2.
3.
4.
Select the Decision Stage 2 radio button on ACD
Change applicant status to W (withdrawn)
Change QST field to RR
Enter the appropriate reason code (R1-R9 in list above) in the offer field.
To release into clearing someone who is UF with us (via clearing using ACD):
1.
2.
3.
4.
Select the Decision Stage 3 radio button on ACD
Change applicant status to W (withdrawn)
Change QST field to RR
Enter the appropriate reason code (R1-R9 in list above) in the offer field.
Applicants who are UF with another institution but wish to transfer to us should be advised to
contact their UF institution to request release, before we can consider making a formal offer
through Clearing.
3.8 Contacting Applicants
A summary of conditions relating to the ABL agreement between UCAS and the Awarding
Bodies is attached for information (see Appendix 1). Please note that the agreement includes
a duty to report any request from third parties to access the information.
Confirmation decisions based on A-Level results cannot be discussed* with applicants until
Thursday, 15 August.
*Results should not be disclosed to applicants at any stage. Any applicant ringing in to
enquire about outstanding results should be advised to contact their Examination Centre.
Written or e-mail correspondence regarding acceptance or rejection of CF applicants only
may be received by them on or after Thursday 15 August. It is not valid to write to CI or UI
applicants until they become CF or UF with us. The only exception to this rule is in the case of
changed course offer, where it is recommended that the applicant be contacted to ascertain
the acceptability of the alternative course.
3.9 Applicant Acceptance Forms (AS12s)
Applicants are advised not to send in their AS12 as the acceptance has already been
acknowledged electronically. Anyone wishing to withdraw or be released from their
acceptance must e-mail Rob Spurling.
Please note that applicants who become UF in Clearing do not get an AS12 letter from UCAS.
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4. CASCADE
Cascade, the University’s internal process by which alternative programmes are offered to CF
applicants who do not satisfy the conditions of their original choice of programme, will take
place from Tuesday 13 August – Friday 16 August.
Forms for all applicants meeting the following criteria must be sent down to the Registry
immediately after the Post-confirmation meeting on Tuesday, 13 August:
CF applicants who:

have not met their offer conditions and would normally be rejected

have a minimum of 300 tariff points (tbc at Confirmation)

are not being held in a pending category
Schools can choose to opt out of considering cascaded applicants but are obliged to send
forms for all applicants meeting the above criteria into Cascade.
Admissions Tutors wishing to consider cascaded applicants from other Schools, should come
to MB478 between 9am and 1pm on Wednesday, 14 August to look at the form and identify
applicants to whom they wish to make alternative course offers.
Registry will produce an SRL email from SITS for the applicants identified and e-mail them on
Thursday 15 August (after 10am).
The e-mail will give clear instruction to applicants about what action to take:

If an applicant wishes to accept the alternative course offer or to discuss the matter
further, they will be advised to contact the relevant Admissions Tutor.

If they want to decline the alternative course offer and be released into Clearing, they will
be advised to ring or e-mail Rob Spurling ([email protected]). Their reject decision
will then be entered onto the SITS by Registry staff as quickly as possible.

They will also be strongly advised NOT to contact the School which made them their
original conditional offer, as the staff of that School will be unable to provide
any assistance either in confirming an alternative course offer or in releasing them into
Clearing.
All Cascade ACCEPT decisions must be notified to Registry as quickly as possible so the
changed course offer can be transmitted to UCAS before the Cascade RBD deadline on 16
August.
The deadline for holding borderline applicants in a pending category is 12:00 noon on Friday
16 August. After this, no School may hold onto CF applicants, with a minimum of 300 points,
(tbc) whose offer has not been confirmed. If any applications look suitable for another
course/School please refer these directly. Admissions Tutors may wish to ring any suitable
applicants, identified at this late stage, directly.
5. ADJUSTMENT
The Adjustment period allows applicants who have met and exceeded the terms of their
conditional firm offer and have been accepted on that course to be eligible to enter an
“Adjustment period”, which allows them to find a course at a different institution whilst still
holding their confirmed place (can include courses they were previously rejected on if results
now satisfy entry requirements).
It is important to note that applicants who enter this process but do not find a new institution
will keep their place at their original firm choice institution.
To be eligible to use Adjustment applicants must have:
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
results that have met and exceeded the conditions of their conditional firm
(CF) choice

had their offer confirmed

paid the full application fee of £23.
NOTE: it is our responsibility to check that an applicant is eligible for adjustment.
5.1 The Adjustment period

Adjustment is available from A level results day (15 August 2012) until 31 August
2013.

An applicant’s individual Adjustment period starts when their conditional firm (CF)
choice changes to unconditional firm (UF) or 15 August 2012, whichever is the later.

From this time they have a maximum of five calendar days (five 24 hour periods) to
register and secure an alternative course, if they decide this is what they want to do.
5.2 Handling Telephone Enquiries regarding Adjustment
All Adjustment enquiries will initially be dealt with by Rob Spurling. Applicants will be notified of
the implications of registering for Adjustment. For those applicants wishing to apply for a
course through Adjustment, Rob will check whether the course has Adjustment places
available and will use CCC to record details of applicants interested in and qualified for an
Adjustment place. Rob will transfer the call to the named staff responsible for Adjustment.
When receiving the call School Staff must go through the checklist on the Adjustment
Template with the applicant so as to ensure that they are aware of all the implications if they
accept an adjustment place.
5.3 For those Schools wishing to accept an Adjustment applicant
How the process works
1. Applicant registers on Track to use Adjustment
2. Applicant contacts institutions to find another place
3. HEI checks the conditions of their UF offer using the link products
4. HEI must make sure that applicant understands the implications of changing their choice at
this stage, e.g. accommodation/financial
5. HEI offers the applicant a place
6. Applicant accepts offer at one institution
7. HEI must be satisfied that applicant wants to accept their offer (it is advisable to ask the
applicant to email confirming their acceptance of the place within a deadline).
8. HEI enters an Adjustment Acceptance using SITS or web-link
5.4 Advice for HEIs - web-link management lists
HEIs can identify applicants that they may lose or gain in Adjustment, web-link will have three
management lists:
1. UF Registered Applicants that for Adjustment may move
2. Adjustment Applicants that accept have moved to you
3. Adjustment placed Applicants that have elsewhere moved away from you
6.
CLEARING
The detailed procedures for Clearing are given in the UCAS Admissions Guide 2013 Entry,
section 15. The following key points and details of arrangements specific to Aston should be
noted:
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6.1 Eligibility for Clearing
Applicants become eligible for Clearing at different times:

Early July for
- Late applicants who make their first application after 30 June 2013.
- Applicants who do not hold any offers and are NOT awaiting A-Level, AS or Scottish
results.

From 15 August for:
- A-Level, AS or Scottish Highers applicants who do not hold any offers
- Applicants who do not hold a place after the publication of A-Level, AS or Scottish Highers
results.
6.2 Electronic Clearing
When an applicant becomes eligible for Clearing an 'Add Clearing choice' button appears on
their Track 'choices' screen which they can use to apply for a course. Applicants do not need
to contact UCAS to request entry into Clearing. Applicants must have paid the full application
fee of £23.
How the process works
The applicant takes the lead to contact HEIs to discuss vacancies. It can be summarised as
follows.

Applicants will be eligible for Clearing if they have no offers.

A Clearing number will be visible on Track.

Vacancies will be seen on UCAS Clearing vacancy website and as well as institution
websites.

Applicants will contact HEIs to discuss vacancies, although you may get unsolicited
applications. Unsolicited applications will come in to SITS as new ACD records.
Registry will inform Schools, via email, of any that have been received. You are fully
within your rights to reject any applicant who has not approached you prior to
submitting a Clearing application (although you can of course contact any who you
think you may be interested in).

When applicants receive an offer of a place verbally or by email/letter, and they want
to accept the place, they will enter details of the institution and course in Track.

You can check for Clearing applications via the UCAS outstanding decision list on
Weblink. After logging into Weblink, select the 'Applicant Data' option from the main
menu, then click on 'Management Information', then 'Applicants - Outstanding
Clearing Decisions' (you'll see that we have some already). Although unfortunately the
applicants can't be listed by faculty code (they're alphabetical), the UCAS course code
is shown (which can be sorted alphabetically). Each Clearing application should have
a corresponding SITS record.

Only courses that have vacancies can be entered in Track.

If an HEI is entered as a Clearing choice the applicant details will be sent to the HEI
and a decision must be made - accept or unsuccessful. The offer is not formalised
until we accept the applicant.

If an unsuccessful decision is received another choice can be entered for
consideration.
You can check if an applicant is eligible for Clearing by checking their details on UCAS weblink. If you need access to this service and do not already have a login ID or require training,
please refer to Appendix 5 or contact Julie Adams.
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If, before making an offer to an applicant, you wish to see a copy of their original UCAS
application, please use the UCAS web-link facility (see Appendix 5). This will also display any
examination results that have been processed by UCAS. It is possible to e-mail from web-link
by clicking on the applicant’s e-mail address, and this may be used as a quick means of
conveying a provisional offer to the applicant or a confirmed offer once the electronic record
has been received. (Examples of suggested wording of such e-mails may be found in
Appendix 3).
To accept a Clearing applicant, please use the UCAS web-link facility. Acceptances placed on
web-link will be confirmed by UCAS immediately and will be automatically transferred to SITS.
If you are unfamiliar with web-link, please refer to Appendix 5 and contact Julie Adams to
arrange training.
6.3 Clearing Vacancies
6.3.1 Clearing Vacancy Services
The official Clearing Vacancy Services will operate from Thursday, 15 August to mid
September and will include the following (further details can be found in Appendix 3):

The Daily Telegraph: Thursday, 15 August - Thursday,5 September
Deadlines for publication in the Daily telegraph are as follows:
Deadline date (ie Course Collect must be
updated by specified time/date)
Publication date
Monday 12 August, 6pm
Thursday 15 August
Wednesday 14 August, 9am
Friday 16 August
Thursday 15 August, 9am
Saturday 17 August
Friday 23 August, 6pm
Thursday 29 August
Friday 30 August, 6pm
Thursday 5 September

The UCAS Clearing Website: Thursday, 15 August - Monday, 30 September
The UCAS Clearing website will be updated continuously throughout this period.
6.3.2 Internal Arrangements
As the copy deadline for notification of Clearing vacancies to UCAS and newspapers is
several days before results publication, we will need to make some very quick decisions about
Clearing. As in previous years, the Admissions Tutors (together with the Associate Deans)
should make an assessment of the need for Clearing activity early on Monday (12 August)
morning, for updating on SITS and Course Collect by 11.00am that day.
Prior to clearing you will need to update your course information indicating: Clearing
vacancies, adjustment vacancies, minimum scores, specific course requirements, and
clearing keywords. You should do this on MAP for all of the courses in Clearing. This will
need to be done by 11.00am on Monday 12 August, at the very latest.
6.3.3 Daily Update of Clearing Vacancies
The majority of courses are expected to be in Clearing again this year even if only for ABB+
applicants. However, it is anticipated that some, with limited space, will fill up very quickly.
Please ensure that you keep your clearing vacancies up to date on MAP and Course Collect.
6.3.4 Handling Telephone Enquiries during Clearing
A Clearing Call Centre will be established again this year to handle enquiries coming in on our
Clearing hotline (0121 204 4444). This will be staffed by members of the Registry, Schools
and Colleges Liaison and student helpers. This will be located in MB476 this year.
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The aim will be to provide:

Up-to-date information on the availability of Clearing places.

Advice on entry requirements for courses in Clearing and whether an enquirer has the
necessary points to be considered for the particular programme of their choice.

Advice on possible alternative courses, where first choice programme is full or the
enquirer does not have the necessary entry requirements.

Facilities for taking down details of applicants interested in and qualified for a Clearing
place this will be done via SITS using CCC (Clearing Call Centre)

Taking Cascade and Adjustment Calls.
The Call Centre will be operational from Thursday, 15 August to Tuesday, 20 August
(excluding Sunday) and will have 20 phone lines in operation for dealing with incoming calls.
6.3.5 University Clearing Web Site
The University’s Clearing Web Site will go live on the evening of Wednesday 14 August and
will be operational until Friday, 31 August. The vacancy listings will be updated daily, based on
information held by Registry.
As in previous years, applicants will be able to submit their details via an on-line Course
Vacancy Enquiry Form. The details will be transmitted to the [email protected] inbox
which will be monitored by Schools Liaison. Suitable applicants will be brought to the attention
of the appropriate School.
6.4 Record of Prior Acceptance (RPA)
The RPA procedure (Record of Prior Acceptance) will continue to operate for 2013. There will
be two versions of RPA forms available:

RPA (Non-EU) - These forms have been available on UCAS web-link since last
November. They are to be used for overseas applicants who have not already applied
through UCAS, to confirm that an applicant has been offered and has accepted a
place.

RPA (UK and EU) - These are for use by applicants from the EU and will be available
on UCAS web-link from 1 February 2013.
They are intended to be used for very late applicants who approach us directly and have not
yet applied to UCAS for entry in the current cycle. The forms are only intended to be used to
confirm that an applicant has been offered and has accepted an unconditional place.
RPA forms are only available electronically via UCAS web-link.
If you are unfamiliar with UCAS web-link, please refer to Appendix 5 and contact Julie Adams
to arrange training.
The normal UCAS procedure allows applicants to submit a standard form for consideration in
Clearing up until 20 September and RPA (EU) forms should not be used as alternative to this.
Applicants should be advised to ring UCAS on 0870 1122211 for details on how to apply prior
to 20 September.
6.5 Fraudulent Applications
Once again we have been advised by UCAS about the particular threat from individual
fraudsters and organised gangs during Confirmation and Clearing. No institution should
consider itself to be immune from the attention of those who seek to gain entry by deception.
Experience has shown that those intent on deceiving the admissions process will know just
how difficult it can be in penetrating an institution’s defences and will target those institutions
they feel pose the least risk in terms of checks on qualifications and identity.
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Particular care should be taken when dealing with independent students who have not
recently completed studies at a recognised school or college. The correct route for those who
have not yet applied to UCAS is to complete and send a standard application form to UCAS.
If you have any concerns about the status or Clearing eligibility of any applicants who
approach you directly (and who are not able to provide a Clearing number), please check the
details on UCAS web-link or contact Julie/Rob in Registry.
UCAS will be issuing weekly ‘suspect’ lists throughout Confirmation and Clearing and these
will be available for reference in the Registry or from the UCAS website. It has been agreed
that applicants cancelled by UCAS as fraudulent will not be accepted in the current cycle.
Such applicants will have been informed that they are not to approach any institution for the
remainder of the cycle.
6.6 UCAS Transaction Processing & Year End
Decisions inputted on SITS will be batched together and processed for transmission to UCAS
at 4.45pm and 5.45pm on a daily basis (apart from weekends and bank holidays) and an
incoming file from UCAS will be received at 5am each morning.
The last date for changes to the 2013 admission file will be 25 October 2013 and the last file
for the current cycle will be transmitted to UCAS at 5.45pm that day.
A summary of how to perform key Confirmation and Clearing processing tasks on SITS has
may be found in Appendix 4.
6.7 Call Centre Hours
The Clearing Call Centre will be open during the following times:
Thursday, 15 August
8.00am - 8.00pm
Friday, 16 August
8.00am - 7.00pm
Saturday, 17 August
10.00am - 4.00pm
Monday, 19 August
9.00am - 6.00pm
Tuesday, 20 August
9.00am – 5.00pm
Registry Admissions staff will be available throughout these times and School Admissions
staff should ensure that the Registry is notified of their arrangements for these periods (a
specific request for this information will be sent out).
If you cannot provide cover for admissions enquiries at any of these times, please try to
ensure that there is a voicemail message for callers.
6.8 Dealing with E-Mails over the Peak Admissions Period
A special e-mail address, [email protected], will be in operational from Monday 6 August
– Monday 27 August inclusive. All the emails coming to this address will be dealt with by
Schools Liaison in the first instance. For those of you who intend to set up an auto reply to
incoming emails, during the first few days following results publication, please feel free to use
the above email address for re-directing enquirers.
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