Chapter 10 -Team work
and Carnegie’s Principles
ME101
Dr. Nhut Tan Ho
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Lecture Objectives and Activities
• Impart a team vision to show why team and
collaboration are important
• Provide practical advice for organizing and
functioning as a team
• Active learning activities
• Team activity:
• Role playing (Forming, Storming, Norming, and Performing)
• Perform a 3-5 minute skit
What Makes a Successful
Team?
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A common goal
Leadership
Each member makes unique contributions
Effective communication
Creativity
Good planning and use of resources
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Team Leadership Structures
• Traditional: One leader, who directs subordinates. Leader
typically is the only one who “speaks”.
• Participative: Leader is closer to individual workers.
• Flat: There is no “leader”. All members are equal. The
leadership “moves” with the situation to the worker with the
most expertise in a given subject
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Growth stages of a team
Forming
Performing
Norming
Storming
Team-growing phases (I)
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Forming
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Positive expectations
Unclear of goals
Task accomplishment is low
Participation is polite, cautious
Little division of labor
Attention to process is generally ignored
Storming
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Goals are becoming clearer
Participation in sub-groups
Motivation is lowered because of discrepancies
Negative reaction to leader
Power struggles for leadership
Task accomplishment remains slow
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Team-growing phases (II)
• Norming
• Productivity begins to rise
• Goals agreed upon
• Expectations are based on reality
• Structure and operating procedures are clear
• Cohesion intensifies
• Expression of feelings increasingly open
• Performing
• Team atmosphere are supportive and open
• Goal commitment is high
• Members trust and accept on another
• Leadership is informal and shared
• Synergy is created
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Active-Learning Activity
• With a team of three to five people,
• Do one of the following 3-5 minute skits:
• Perform an interpretative dance
• Sing a song
• Demonstrate a body language
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Decisions within a Team
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Consensus: All team members agree on a decision
Majority Rule
Minority/Committee decision
Expert input
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Grading a Team Effort
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Did the team accomplish its goal?
Were results of a high quality? If not, why?
Did the team grow throughout the process?
Evaluate the team leader
Evaluate the other members of the team
Evaluate your own contribution to the project
Peer evaluations: mid-term and final
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How to Win Friends
and Influence People
by Dale Carnegie
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Fundamental techniques in handling
people
• Don’t criticize, condemn, or complain
• Give honest and sincere appreciation
• Arouse in the other person an eager want
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How to Win People to Your Way of
Thinking (1/2)
• The only way to get the best of an argument is to avoid it
• Show respect for the other person’s opinions. Never say,
“You’re wrong”
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If you are wrong, admit it quickly and emphatically.
Begin in a friendly way
Get the other person saying “yes, yes” immediately
Let the other person do a great deal of the talking
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How to Win People to Your Way of
Thinking (2/2)
• Let the other person feel that the idea is his or her
• Try honestly to see things from other person’s point of
view
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Be sympathetic with the other person’s ideas and desires
Appeal to the nobler motives
Dramatize your idea
Throw down a challenge
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Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment
(1/2)
• Begin with praise and honest appreciation
• Call attention to people’s mistakes indirectly
• Talk about your own mistakes before criticizing other
people
• Ask questions instead of giving direct orders
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Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment
(2/2)
• Let the other person save face
• Praise the slightest improvement and praise every
improvement. Be “hearty in your approbation and
lavish in your praise”
• Give the other person a fine reputation to live up to
• Use encouragement. Make the fault seem easy to
correct
• Make the other person happy about doing the things
you suggest
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Lecture Recap: Team work
• Team skills
• are as important as technical skills
• are valued in school and in corporate world
• Next lecture: Project management
• Homework reminder