Florida Gulf Coast University
Strategic Plan for
Technology 2015 - 2020
Information Resource Committee
Information Resource Committee
Strategic Plan for Technology 2015-2020
I. Overview of the Process
In the Fall of 2014, the Planning and Budget Council charged the Information Resource Committee (IRC) to update the current
Strategic Plan for Technology for another 5 years. A draft was developed and presented to the Strategic Planning and Institutional
Effectiveness Committee and then to the Planning and Budget Council this spring.
Environmental Scan and Conclusion
Environmental scans informed the development of the strategic plan by identifying variables internal and external to the University
that can affect the ability of the institutions technology resources to continue to meet the needs of the university’s faculty, staff and
students.
To better understand the current state of services and capabilities related to FGCU’s information resources for the purposes of
informing the development of FGCU’s 2015-2020 Strategic Plan for Technology, the Information Resources Committee (IRC)
conducted a SWOT analysis in the Fall of 2014.
The environmental scan was carried out by the members of the Information Resource Committee and input was provided by faculty,
staff and student representatives as well as technology department representatives from across the University.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strengths
 Collaboration among technology departments
 Staff dedicated to customer service and improving skills
 Technology reliability
 Improved technology capacity
 Creating efficiencies & reducing environmental footprint
 Quality customer service
 An efficient and skillful workforce
 The Canvas Learning Management System
 Microsoft Office Suite programs for students, faculty
and staff
 Availability of information
 Systems’ modular designs allow for feature expansions
Opportunities
 Cloud computing (create efficiency & cost savings)
 Third-party technology integration within systems
 Systems that accommodate customizations to help
address specific needs
 Tech Fee revenue tied to enrollment
 Reduced costs and additional services through shared
services with other SUS’s
 Local partnerships
 Educause survey participation
 Extending communication through mobile devises
 Telecommunication technology improvements
 Telecommuting
 Identity federation
Weaknesses
 Staff levels to support information resource demands
 Outdated tech staff Employee Classification system
 Support for research computing
 Support for Macintosh computers
 Non-centralized employee training on technology
 Enterprise systems with mobile device support
 Non-centralized purchasing of technology
 Budgetary limits and economic factors in funding
infrastructure and technology
 Communication of services, training, outages, etc.
 Audio/Video storage and delivery
 Wireless capacity to keep up with mobile devise usage
Threats
 Changing licensing models for software
 State mandates
 Tech Fee revenue tied to enrollment
 Hurricanes and other events impacting access to
information
 Increase in the number of personal devices used to
access FGCU resources
 Competition
 Attacks on FGCU data/Security breech
 Technology changes and shifts
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Information Resource Committee
Strategic Plan for Technology 2015-2020
II. Florida Gulf Coast University Strategic Plan for Technology 2010–2015
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Information Resource Committee
Strategic Plan for Technology 2015-2020
GOAL 1 - INNOVATION & GROWTH OF TECHNOLOGY
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Accommodate growth of FGCU technology demands/resources in a timely and appropriate manner
Continuously enhance systems and technology
Evaluate new technologies and needs for new functionality - growth of systems/new systems
Scholarship and research
Teaching and learning
Strategy
Actions
Benchmarks/Goals for 2015-2016
1. Deliver new
technologies that will
enhance instruction and
learning.
1.1: Continuously assess faculty
and student technology needs
to determine resources that will
optimize course delivery and
improve student learning.
1.1: Classroom Lecture Capture
technology (FGCU Capture) will be
present in at least 1 classroom within 3
academic buildings on campus;
beginning Fall 2015, training on the use
of FGCU Capture will be offered through
the Lucas Center.
FGCU Goal
Responsible Agent
AETS, BTS, WEPS,
LIBRARY
Virtual Lab seating licenses will expand
to meet increased capacity and to serve
on-line and remote student access.
Pilot "mobile computer classrooms" to
accommodate enrollment growth
through FY2019-2020.
Faculty Technology Survey results are
submitted to Provost's Office and
Council of Deans for approval/funding
prior to April.
Student Technology Survey results are
distributed to stakeholders.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Online video storage and delivery
system.
Library participates in biennial LibQual
surveys to measure library service
delivery, facilities and capabilities across
a wide range of subjects - including
technology.
2. Support advanced
technology solutions
that improve
1.2: Annually prioritize new
technology needs and related
funding requirements.
1.2: Prioritized list of new technology
needs, including those that are related
to the University's academic, business,
e-Learning, library and
telecommunications initiatives are
submitted to the Planning & Budget
Council (PBC) and the PBC's Budget
Committee for review and
consideration for funding.
BTS, WEPS, AETS,
LIBRARY
1.4: Assess online course
technology related to
assessment integrity, security,
and authentication
1.4: Faculty participate in piloting of
Respondus Monitor, an online course
assessment/testing integrity
technology.
WEPS
1.5: Identify resources required
to support quality teaching and
learning in online and hybrid
courses.
1.5 Technology dependent initiatives of
the Online Learning Strategic Plan are
addressed as needed.
2.1: Coordinate the installation 2.1: Technology is successfully installed
of classroom and lab technology at ETI prior to January, 2016 opening.
AETS
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
productivity of and
enable new possibilities
in research, scholarly
endeavors, and creative
activity at FGCU.
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
for the Enhanced Technology
Institute (ETI.)
2.2: Continuously assess the
2.2: ETI is adequately supported by
need for resources required to
AETS with staff assigned to location as
support faculty, students and
needed.
associated technology installed
at FGCU's Enhanced Technology
Institute.
3. Deliver new
3.1: Replace current manual
technology services that processes with more efficient
will enhance business
processes
processes
3.1: Implement Ellucian's Recruiter for
student recruiting
AETS
AETS, BTS, WEP
Clean Address software is implemented
to improve Banner data accuracy
Investigate university wide portal
Assist Financial Aid with algorithmic
budgeting
Work with Human Resources to create
plan for the revitalization of Human
Resources data
Assist Human Resources with reimplementing People Admin for
employee recruiting
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Complete performance management
workflow with Human Resources
Assist with the implementation of
employee recruiting software
Provide a Mobile interface to Gulfline
resources
Assist the Office of the Registrar with
improving the graduation process and
the Excess hour process
Implement document imaging for
advising in each college
Assist Office of Academic and
Curriculum Support with implementing
DegreeWorks Student Educational
Planner (SEP) and Curriculum Planning
Assistant (CPA)
Assist First Year Advising with
orientation system enhancements
Work with Data Standards group to
collect cell numbers for students,
faculty and staff
Implement a source code repository for
Business Technology Services
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Implement FIM for Faculty/Staff to
automate updating of directory
information in the staff/faculty accounts
4. Expand and enhance
IT infrastructure
capacity in response to
increasing user demand
4.1: Implement new technology
to assist with increased demand
on messaging and collaboration
technology
4.1: Investigate additional services that
are part of Office 365, such as
SharePoint online or Lync. Create a
rollout strategy as needed.
BTS
Augment equipment where utilization
exceeds the planned coverage.
Collaborate with the room scheduler to
identify a procedure for scheduling
rooms that have dense wireless
deployments for BYOD technology use.
5. Expand and enhance
Institutional and Digital
Collections Repository
5.1: Create an Institutional and
Digital Collections Repository for
the dissemination and storage
of local special collections,
electronic thesis, scholarly and
archive materials.
5.1: Access through Ingestion, usability,
and access statistics study.
LIBRARY
Make available local digital collections
and faculty scholarly materials.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Goal 2 – Responsive and Agile IT Support (Support and IT Organization)
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Current systems and technology
o Manage and maintain efficient hardware and software upgrade cycles
o Provide skillful technical support and services for existing technology and technology systems
Retain outstanding staff
o Provide resources to meet the need for technology training initiatives, conference attendance, trade shows and mentoring
programs
o Establish valid technology career paths
o Develop and maintain appropriate staffing ratios that will meet or exceed industry-standard benchmarks
Strategy
Actions
1. Provide for the
1.1: Regularly update FGCU's
systematic
computing and networking
upgrade/replacement standards.
of functionally
obsolete technology
resources and systems
and expand upon
those systems that will
provide for enhanced
teaching and learning.
Benchmarks/Goals for 2015-2016
1.1: Wireless technology will be
expanded to allow for more robust
support of increased number of mobile
devices used in classrooms, labs,
offices and throughout main campus.
FGCU Goal
Responsible Agent
AETS, LIBRARY, BTS
Integrate all wireless SSIDs across
campus and in student housing by
deploying the wireless controller for
North Lake Village.
1.2: Annually prioritize technology 1.2: Prioritized list of technology
upgrade/replacement needs and
upgrade/replacement needs, including
related funding requirements.
those related to the University's
academic, business, e-Learning, library
and telecommunications initiatives will
be submitted to the Planning & Budget
Council (PBC) and the PBC's Budget
BTS, AETS, WEPS,
LIBRARY
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Committee for review and
consideration for funding.
1.3: Replace/upgrade functionally
obsolete technology based upon
available funding.
1.3: Implement Office 365 for
faculty/staff; migrate existing exchange
environment to it.
BTS, AETS, WEPS,
LIBRARY
Upgrade 20% of all currently installed
integrated instructor podium control
systems prior to the start of Fall
semester.
Using a 5-year life cycle model,
upgrade and/or replace functionally
obsolete classroom and lab computers
prior to the start of the Fall semester.
Patch and upgrade cycle for Banner,
Enterprise Resource Planning (ERP)
system and other business systems will
be maintained as needed.
Upgrade telephone sets to newest
models, upgrade telephone gatekeeper
and continue elimination of analog
communication devices.
Replace core network equipment and
increase core interconnectivity to
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
existing buildings, creating increased
redundancy and dependability.
Obtain a standalone internet
connection for the Naples Botanical
Garden.
Continue to replace outdated network
equipment with newer equipment in
older academic core buildings.
Out of warranty servers are replaced.
Network equipment monitoring is
updated for improved understanding
of network traffic flowing in/out of the
university.
2. Deliver technology
services that will
enhance the delivery
of both face-to-face
and on-line instruction
and learning.
2.1: Continuously assess academic
technology services used by
faculty, students and staff and
modify services and/or staffing as
needed.
2.1: Feasibility studies for
enhancement or expansion of
technology services will be planned
and conducted based upon verifiable
assessed needs, collected through
surveys, forums and workshops.
BTS, AETS, WEPS,
LIBRARY
90% of all survey respondents will rate
all AET technology services as "Good"
or "Excellent."
2.2: Annually evaluate FGCU
technology staffing ratios to
2.2: Report on FGCU vs. industry
standard and/or peer institutions full
BTS, AETS, WEPS,
LIBRARY
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
3. Retain outstanding
technology staff.
4. Enhance and/or
streamline existing
business process.
Actions
Benchmarks/Goals for 2015-2016
industry standards and/or peer
institutions.
time and OPS technology staffing
ratios.
2.3: Continuously assess and
provide support for students,
faculty and staff.
2.3: Extended and/or after hours
support is provided as needed.
FGCU Goal
Responsible Agent
BTS, AETS, WEPS,
LIBRARY
3.1: Implement University-wide
3.1: Partner with Human Resources to
and internal processes to allow for develop new position classifications for
retention of outstanding full time FGCU’s technical positions.
technical staff.
BTS, AETS, WEPS,
LIBRARY
3.2: Provide OPS employment
3.2: Student workers are employed
opportunities for students,
within IT departments.
instilling an exemplary work ethic.
Student worker mentorship processes
will be implemented that will serve to
foster both technical work skills and
social interaction skills.
BTS, AETS, WEPS,
LIBRARY
4.1: Partner with departments
4.1: Finish Banner data scrub of college
across campus to improve existing and high schools in Banner validation
business processes or systems.
tables.
BTS
Update Active Directory from Banner.
Rework the Graduation Admission
Orientation Fee.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Document programs used to state
reporting to identify what Banner data
is used.
Working with Financial Aid, improve
the late Payment process.
Working with Data Standards group,
implement Banner Data Standards.
Provide training on Banner, COGNOS
and Banner document imaging.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Goal 3 – Security and Business Continuity
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Continuously maintain vigilant security of all data, systems and network infrastructure
o Redundant systems
o Secure access
o Monitor usage
Create security awareness for all university faculty, staff and students
Goal 3.1 – Protect the ability of the university to conduct business, education and research
Strategy
1. Protect the
ability of the
university to
conduct
business,
education and
research
Actions
1.1: Continue with data loss prevention
program.
Benchmarks/Goals for 2015-2016
1.1: Conduct training and data
discovery concerning restricted data
policy for Student Affairs, Foundation
and Athletics .
FGCU Goal
Responsible Agent
BTS
Restricted data issues within
functional departments are
addressed.
1.2: Continue with rollout of Secured PC.
1.2: Secured PC rolled out to Student
Affairs and Foundation.
BTS
1.3: Utilize vulnerability scanning.
1.3: One-year cycle of vulnerability
scanning procedure is completed.
BTS
Additional licenses for vulnerability
assessment software are purchased.
1.4: Log and monitor network security
events.
1.4: Assess current logging
implementation on servers and
network equipment.
BTS
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Implement SCOM to assist with
logging and event analysis for
Windows servers.
Investigate Security Incident and
Event Management (SIEM) systems.
Recommend a system to purchase.
Standardize and document the log
retention period.
1.5: Review and enhance business
systems security.
1.5: Complete Banner security review
for the student area, advising and
graduate and undergraduate
admissions.
BTS
Remove users’ access to ERP database
as needed.
Security audits are performed on user
accounts for Networks, Banner and
Blackboard.
Regular security audits on voicemail
are performed.
Implement new firewalls for campus,
including enabling IPS on the
perimeter protection.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
Upgrade remaining 2003 servers to
server 2012.
Complete one cycle of the FTP server
audit and get all systems properly
documented.
1.6: Continue Disaster Recovery (DR)
planning and testing exercises
1.6: Complete 2015 test cycle for
Banner DR exercise.
BTS
The amount of annual DR testing
performed will increase over previous
year.
1.7: Work towards PCI compliance
1.7: Create a plan to address issues
that were identified during PCI Gap
analysis.
BTS
1.8: Review and enhance Web
applications security
1.8: Attacks through Web application
form fields are monitored.
WEPS
Protection on Web applications are
updated as new vulnerabilities are
identified.
2. Educate
2.1: Ensure security training is offered
students,
minimally once a year
faculty and staff
concerning
information
2.1: Update security training program
for faculty and staff.
BTS
Security training plan is created for
students.
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Information Resource Committee
Strategic Plan for Technology 2015-2020
Strategy
security
policies,
standards, and
data protection
practices
through
appropriate
training
Actions
Benchmarks/Goals for 2015-2016
FGCU Goal
Responsible Agent
On demand training for security
awareness and document imaging is
created.
Security training specialized for new
users, users who had replied to
phishing emails, and Banner users is
created.
Security campaign for the fall
semester focusing on phishing,
password security and a more general
security campaign for the spring
semester is created.
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