Job and Person Specification
Senior Communications and
Title of Role:
Education Officer
Business Unit:
Division:
SafeWork SA
Communications and Engagement
Team
Remuneration Level: ASO5
Type of Appointment:
Full-time permanent
Position Number:
Job and Person Specification Approval
……………………………………. ......../......../........
DELEGATE
Primary Purpose
The Senior Communications and Education Officer works in a team environment and actively
contributes to the effective and efficient delivery of agency communications and stakeholder
engagement with a focus on innovation and improvement.
The primary responsibility of this role is to develop, plan, coordinate, promote, deliver and evaluate
SafeWork SA communication and engagement activities including outreach projects and events
necessitating the preparation of project plans and information in various formats including on line via
digital platforms and print.
Reporting Relationships

Reports to the Manager, Communications and Engagement Team
Key Relationships/Interactions
Internal

The Senior Communications and Education Officer works with staff across the Agency
External



The Senior Communications and Education Officer works with Government Associations and
Agencies;
Works collaboratively and liaises with various subject matters experts
Works collaboratively with Service suppliers and other stakeholders
Key Challenges


The Communications and Engagement Team delivers high quality services within an
environment of conflicting priorities and resource complexities;
Where workload volumes are high due to project demands and service delivery complexities;

Competing demands across a range of event deliveries, projects and publication development
Special Conditions (Optional Insertion)

Out of hours work will be required during periods of major events or incidents
AGD Conditions




Participation in annual performance review and development;
Actively participate in all mandatory training requirements;
Abide by the standards in the Code of Ethics for the South Australian Public Sector (the Code);
and
Employment is dependent upon a National Police Certificate clearance that the AGD finds
satisfactory.
Flexible Working Arrangement Options (Optional Insertion)




Flexitime arrangements are available in this role.
Part time working arrangements are available in this role.
Job Sharing arrangements are available in this role.
Compressed weeks arrangements are available in this role.
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Responsibilities
This Job and Person Specification provides an indication of the type of duties you will be engaged to
perform. You may be lawfully directed to perform any duties that a person with your qualifications,
skills and abilities would reasonably be expected to perform. The Senior Communications and
Education Officer is responsible for:
Key Responsibilities
Administrative and
business
Finance
Project
Specified Duties
Performance Indicator/Measurement
 Follow communication
protocols
 Prepare reports for
management
 Produce complex documents
 Gather and analyse statistical
data
 Prepare draft responses to
correspondence
 Create and manage standard
documents and templates
 Provide the information people
need to protect their rights and
understand their obligations
 All communication outreach is
consistent with agency and whole
of government standards
 Research and prepare evaluation
reports prepared for high level
management in an accurate and
timely manner
 Draft responses are completed in
a timely and accurate manner
 Templates are developed,
updated and maintained with
agency branding
 Comply with whole of government
accessibility standards for online
content delivery
 Coordinate and deliver innovative
and promotional solutions via
print, online and other channels
 Prepare summaries and
recommendations for campaign
and sponsorship activity ensuring
public sector financial
policies and processes are
followed
 Provide planning support by way
of research, liaison and data
analysis
 Contributes to planning meetings
 Provide support and advice in the
delivery of allocated team
projects
 Effectively engage with internal
and external stakeholders
 Provide information and
documentation in plain English
 Provide elements of graphic
design as required
 Contribute to the development
and delivery of agency
communication and stakeholder
engagement plans
 Deliver targeted engagement
opportunities for various sectors
of the community
 Report on financial
activity/budgets
 Manage resources effectively
and achieve savings targets
 Develop and plan projects
 Manage and report on project
activities
 Plan and prepare community
engagement activities
 Build and maintain
community/stakeholder
relationships
 Develop community
understanding and support
participation
 Develop community resources
 Pursue innovative solutions
and invest in technologies that
make it easier to do business
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Contribute to public
engagement activities
associated with major
events and incidents
Professional approach
and service delivery
Procurement
Compliance
 Actively participate and
provide support to the team
and agency to effectively
respond to major
events/incidents, some of
which may occur outside of
normal working hours
 Collaborate and contribute to
activities associated with major
events or incidents.
 Consults and seeks the views
of relevant stakeholders
 Develops effective working
relationships and internal
networks
 Negotiates as necessary to
achieve outcomes
 Identifies and delivers high
quality internal and external
customer services
 Create opportunities to
continuously improve and
reduce red tape
 Use translation services
 Procure goods and services
 Develop and distribute
requests for offers
 Manage resources effectively
 Responsible and accountable
for adhering to the
requirements of the WHS Act
2012; relevant WHS
Regulations 2012; the Equal
Opportunity Act 1984; the PS
Act 2009; the Code of Ethics
for Public Sector employees;
the principles of diversity; and
the Department’s policies and
procedures;
 Keep accurate and complete
records of business activities
in accordance with the State
Records Act 1997.
 Prioritising the needs of citizens
and being responsive to when
designing publications and on line
outreach
 Delivery of translated content for
print publications and online as
required
 Delivering timely services fairly,
effectively, and courteously to
stakeholders
 Collaborate with business and
community partners to drive
service improvements
 Undertake procurement activities
in accordance with the whole of
government procurement policies
 Active participation and
contribution in responsible and
safe work practices.
 Abides by the Acts, Regulations,
Policies and Procedures relevant
to employees of the Department;
 Documents and correspondence
filed according to State Records
Act, 1997.
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Technical Expertise
Qualifications, Skills, Knowledge and Experience relevant to the role
Technical
Expertise
(Essential)
 Sound knowledge of Whole of Government communication and engagement
policies and guidelines
 High-level communication and interpersonal skills, in writing, verbally and in
personal presentation
 Proven ability to develop and deliver projects
 Proven ability to develop, execute and manage systems, procedures and
protocols to coordinate communications and engagement activities
 Well-developed computer skills
Technical
Expertise
(Essential)
 Tertiary qualification in communications, journalism, marketing, public relations, or
related field
Behavioural Capabilities
Descriptors below detail the behavioural capabilities required for performance in the Senior
Communications and Engagement Officer. KEY behaviours for this role are listed with the critical
behaviours highlighted in bold. These behaviours have been drawn from a larger number of relevant
behaviours in AGD’s Performance Matrix. This broader group of behaviours are applicable to your
ongoing success in the role.
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Category and level
Strategic Focus
Tactical
Results Orientation
Operational
Service Delivery
Excellence
Operational
Relationship
Management
Operational
Professional
approach and drive
Operational
Behaviours
Promotes creative and innovative thinking
Communicates plans in practical terms to others
Identifies and manages risk as appropriate and escalates as necessary
Contributes to the drive for change and innovation
Actively collaborate and engage others to promote agency goals and
strategic direction
Confidently makes decisions showing good judgement
Monitors progress towards achieving outcomes
Takes responsibility for the delivery of quality and timely results
Critically evaluates issues and ensures solutions are practical and achievable
Create opportunities to continuously improve and reduce red tape
Identifies trends, potential problems and opportunities and incorporates into
plans
Identifies and delivers high quality internal and external customer service
Utilises available internal and external resources for optimal outcomes
Translates performance requirements into achievable outcomes
Pursue innovative solutions and invest in technologies that make it
easier to do business with our customers and our people
Tailors approach and communication style to suit the situation and audience
Consults and seeks the views of relevant stakeholders
Shares information and knowledge as appropriate
Negotiates as necessary to achieve outcomes
Actively listens and communicates affectively
Work in partnership to raise awareness and create behavioural change
Willing to put own view forward and challenges opposing views in a respectful
manner
Supports diversity and uses this to enhance outcomes
Commit to service excellence for all of our customers
Maintains professionalism and confidentiality when dealing with sensitive
issues
Is aware of risks and makes decisions accordingly
Looks for opportunities to engage in development activities
Acknowledged by
occupant
(Print name)
/
/
/
(Signature)
Acknowledged by line
manager
(Print name)
/
(Signature & title)
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