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Table of Contents
WELCOME ....................................................................................................................................................... 5
PREAMBLE....................................................................................................................................................... 6
The MHC Advantage .................................................................................................................................... 6
Recruitment Strategy ..................................................................................................................................... 6
AGENT APPLICATION AND ASSESSMENT ....................................................................................... 7
Application...................................................................................................................................................... 8
Business Profile .............................................................................................................................................. 8
Licenses and Certification ............................................................................................................................ 8
Remuneration ................................................................................................................................................. 9
Memberships and Affiliations ...................................................................................................................... 9
References ....................................................................................................................................................... 9
Assessment ...................................................................................................................................................10
Step 2 – Review Agent Application Form and Supporting Documents .........................................10
Step 3 – Conduct Reference Check ......................................................................................................11
Step 4 - Assess agency ‘fit’ with the MHC recruitment strategy. ......................................................11
Decision ........................................................................................................................................................12
Step 1 – Approval/Rejection .................................................................................................................12
Step 2 - Issue Notification ......................................................................................................................12
MHC – Agent Contract ..................................................................................................................................13
Contract Offer..............................................................................................................................................13
Amendments ................................................................................................................................................14
Renewal of Contract ....................................................................................................................................14
Termination of Contract .............................................................................................................................15
Canada ...............................................................................................................................................................17
Geography ................................................................................................................................................17
Population.................................................................................................................................................18
Language ...................................................................................................................................................18
Political System ........................................................................................................................................19
Alberta ...........................................................................................................................................................19
The City of Medicine Hat ...........................................................................................................................20
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Getting to and from Medicine Hat .......................................................................................................21
Public Transportation .............................................................................................................................21
Attractions ................................................................................................................................................21
Medicine Hat College ..................................................................................................................................23
Program Descriptions .............................................................................................................................23
ROLES AND RESPONSIBILITIES ..........................................................................................................25
Medicine Hat College ..................................................................................................................................25
International Education Department ...................................................................................................26
Education Agent ..........................................................................................................................................26
Terms of Agreement Summary .............................................................................................................27
Student...........................................................................................................................................................27
RELATIONSHIP MANAGEMENT .........................................................................................................29
Agent File and Management System .........................................................................................................30
Code of Conduct .........................................................................................................................................31
Training .........................................................................................................................................................31
Commission ..................................................................................................................................................32
Visits ..............................................................................................................................................................32
Custom and Contract Training ..................................................................................................................32
Intellectual Property ....................................................................................................................................32
Feedback .......................................................................................................................................................33
Complaint Mechanism ................................................................................................................................33
Dispute Resolution ......................................................................................................................................33
Frequently Asked Questions ......................................................................................................................33
ADMISSION PROCESS ...............................................................................................................................34
Application Process .....................................................................................................................................34
English Language Proficiency Requirements ......................................................................................35
Supporting Documents...........................................................................................................................36
Program Specific Requirements ............................................................................................................37
Admission Process.......................................................................................................................................37
Student Information Release......................................................................................................................39
Federal and Provincial Regulations and Compliance .............................................................................39
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Financial Information .................................................................................................................................39
Tuition and Fees ......................................................................................................................................39
Refunds .....................................................................................................................................................39
Registration ...................................................................................................................................................40
ONBOARDING .............................................................................................................................................41
Immigration ..................................................................................................................................................41
Accommodation ..........................................................................................................................................41
Homestay ..................................................................................................................................................41
On-campus Residence ............................................................................................................................43
Off-Campus Private Housing ................................................................................................................44
Travel to Medicine Hat ...............................................................................................................................44
Orientation....................................................................................................................................................45
Student Guides .............................................................................................................................................46
Student Code of Conduct ...........................................................................................................................46
Academic Misconduct.............................................................................................................................46
Non-academic Misconduct ....................................................................................................................46
Student Services ...........................................................................................................................................47
Academic Advising ..................................................................................................................................47
Counselling ...............................................................................................................................................47
Students with Disabilities .......................................................................................................................47
Career Centre ...........................................................................................................................................47
The Bookstore..........................................................................................................................................47
Entrepreneur Development Centre ......................................................................................................48
Interfaith Centre ......................................................................................................................................48
Health Matters Clinic ..............................................................................................................................48
Recreation Facilities.................................................................................................................................48
Students’ Association ..............................................................................................................................48
Food ..........................................................................................................................................................49
Security ......................................................................................................................................................49
ATM ..........................................................................................................................................................49
Resources ..........................................................................................................................................................50
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WELCOME
At MHC, we pride ourselves in offering an engaging and supportive environment where students
can uncover many exciting learning opportunities. Our focus is on the student and ensuring their
educational needs are met and aligned properly to their career goals to help them achieve success in
their studies. Our Institution is guided by the philosophy that education and learning is greatly
enhanced by an understanding of different cultures, languages and peoples. By incorporating a
global focus in our programming, we aim to provide all learners with opportunities to develop the
skills and attitudes required to function successfully in a global society, world, and economy. Our
goal is to establish and maintain solid relationships with our agent recruiters who abide by the same
philosophy.
We adhere to a disciplined screening process to determine these agent relationships and applications
are reviewed carefully for consideration. It is our hope this is the beginning of a successful
partnership where together we can empower the student with knowledge and build success for their
future!
MHC will provide ongoing support to the agent network, assisting with answering student and
family questions and providing training and promotional materials thus equipping agents with the
right tools and information for recruiting success. This Education Agent Handbook is intended to
guide agents through the Agency-Educator relationship, including the selection of agents, training,
communication, and MHC processes.
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PREAMBLE
The MHC Advantage
The following attributes contribute to the attractiveness of MHC in recruiting international students:
 A lower student to faculty ratio
 A safe community environment
 A more intimate environment that allows students to transition to Canadian Culture and
North American teaching styles
 ESL preparation for transition to diploma and university transfer programs
 Availability of university transfer options to continue on to degree completion
 Numerous diploma options and diploma exit points
 Competitive international tuition fees that are comparable with other provincial institutions
There is competitive advantage in a value proposition of Transition from MHC to other institutions.
For example: For career programs, solid transfer agreements that benefit international students
when transferring to other institutions will be highly beneficial.
Recruitment Strategy
MHC is developing its strategic enrollment management system and from this will evolve specific
international recruitment strategies. In the meantime, the international recruitment strategy is
formulated on the following six considerations:
1. MHC’s existing strengths and relationships. MHC has had significant success in recruiting
students from Asian countries and will strive to renew and invigorate those relationships.
2. In order to strengthen relationships MHC will endeavor to work with and support a smaller
amount of strong reputable agents.
3. The provincial government’s international education framework. The framework identifies
countries as prime targets, which sought by MHC will lead to cooperative and province-led
efforts that mitigate some level of risk in activities.
4. Increasing international student diversity. The top four countries of recruitment activity have
been India, China, Korea, and Japan. Hence, MHC needs to expand its efforts into
additional markets to ease reliance on a select few and to increase the benefits received from
having a geographically diverse international student population within the College
community.
5. MHC’s selection of programs, student capacity/quotas and transferability. Different
programs have different capacities to accept international students. The Business
Administration and Visual Communications programs can absorb a larger number of
international students while other programs could be overwhelmed by an influx of
international students.
6. Opportunities for specific skill-based training and education. There are opportunities for
MHC to provide specialized training in ESL, summer language and culture, post-diploma
programs or skill-based training.
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AGENT APPLICATION AND ASSESSMENT
This section attempts to outline the agent application and assessment process. Firstly, a review of
the application, information and required supporting documents. Next, the assessment process and
criteria used in making a decision on the application. Upon decision is the issuance of the decision,
which may result in a contract offer. Once the contact has been reviewed and signed by both parties
ongoing training will commence and regular evaluations conducted. Figure 1 illustrates the agent
management process.
(Medicine Hat College implemented a new agent management system on December 1, 2015. All agent agreements
issued prior to this date are deemed cancelled. If you are interested in working with MHC as an agent representative,
please contact [email protected] to apply through the new process)
Figure 1. Education Agent Management Process
Application
The application procedure involves completing the application form and providing copies of
supporting documentation as required. Upon submission of a duly completed application package,
the information will be assessed for compliance with MHC standards, match with recruitment plan
and complimentary brand. The applicant will then be notified by email of the decision.
Note, all information provided by the agent will be kept confidential. Additionally, the applicant can
withdraw their application at any time via written notice (email is acceptable) to the Manager of
International Education.
Business Profile
The business profile provided by the agent/agency may include the following details:
 Summary of company’s area of specialization (language programs, public or private higher
education, high school, etc.), recruitment activities, year of foundation, and number of
employees.
 Incorporation and/or business licensing details, accreditation/professional standards and
memberships. If an agency has more than one location, proof of licensing must be obtained
for all. For those agencies operating from China, please specify if the company have a license
from Beijing to work directly with overseas institutions for sending students to Canada or
have affiliation with a company that does have this license.
 Copy of agent’s qualifications.
 Program interests and needs of their clientele.
 Record of their activities in sending students to Canada (this information should include
institutions, programs and number of students).
 3 references from educational intuitions (preference given to those in Canada).
 Copies of sample promotional and marketing materials previously used in promoting
educational institutions, if available.
 Copies of the company’s marketing materials
 Access to the company’s web links
 Copy of compliance with ICEF standards, if applicable.
 Copy of ICCRC Photo Identification Card or Certificate, if applicable.
 A list of tradeshows, conferences, and workshops regularly attended, if available.
 Copy of the fee structure.
Licenses and Certification
We prefer that agents have the ICEF (International Consultants for Education and Fairs) Agent
Training Course recognition. Agencies who have attained ICEF recognition are reviewed every 2
years to ensure compliance with standards. Over the past 15 years ICEF has developed a
comprehensive quality control assessment for international education agents and their database is
made available online in order to confirm that agents working at the agency have received
certification and the expiration of that certification. In addition to ICEF certified agents (ITAC) and
China ICEF Trained Agent Counselors (CITAC), the website also includes those certified (Canadian
Course Graduate) by the Canadian Consortium for International Education Marketing (CCIEM).
Upon completion of the program the graduates can take an examination resulting in certification.
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Either certification will be acceptable or a direct link to the CCG list is www.icef/ccgs. ICEF has
several offices around the world with the main office in Germany and the Canadian office located in
Vancouver. Contact information is listed below:
ICEF Canada
414-1355 Harwood Street
Vancouver, BC, V6E 3W3
Tel: +1 877 941 1110
Email: [email protected]
Although certification is not a direct correlation with the agent’s ability to recruit students but it is a
useful tool to assist the institution in selecting those agents who have training in the industry of
Canadian higher education. However, with that said, there is a direct correlation between the agent
ability to market their services in attracting students. Other complementary entities offering agent
certification include the British Council, American International Recruitment Council (AIRC), PIER
– Professional International Education Resources and the Chinese Ministry of Education.
Remuneration
The College prefers a per-head commission structure that is transparent, reinforces agent
accountability and ongoing student support. It is therefore beneficial to both the College and the
student in determining a match in requirements. This model should result in shared focus on
student success.
Commissions paid by MHC should not exceed 20%. Research conducted by the Observatory on
Borderless Higher Education (OBHE) found that the average agent commission rates in Canada
were 11.5% minimum and 15% maximum of the first year’s tuition (ICEF, 2014). Commissions are
paid each semester after the add/drop date and confirmation of paid tuition. Tuition must be paid
in full by the student in order for the commission to be processed. According to ICEF (2012), the
average commission rate for the 1st year of study is 10% and 15-25% for short term, summer and
language programs.
Tuition is the sole responsibility of the student and the College cannot support an agent that
requires tuition billing similar to that of a sponsorship model. Similarly, when refunds are requested
any reimbursement will be sent to the student.
Memberships and Affiliations
We encourage that agents have membership in the following organizations, where applicable:
1. ICEF (International Consultants for Education and Fairs) or similar organizations.
2. ICCRC (Immigration Consultants of Canada Regulatory Council), if the agent provides
immigration advice.
3. In China, the Ministry of Education affiliation to work with overseas institutions.
References
The agent must provide 3 references from educational institutions. With regard to educational
institution references from within Canada, preference is given to those with partnerships that have
been active for the past 2 years.
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Assessment
In review of recruitment agent applications it is important to maintain a balance of agents in
accordance with the size of the market in each country. Agents added and renewed should be done
so in alignment with MHC’s recruitment plan. Although the assessment is broken down into steps
an ‘Education Agent Assessment Form’ has been created to summarize the process and capture
feedback and notes which will be kept on file to create a historical profile.
Step 1 – Initial Agent Inquiry form:
Agents have to fill the Inquiry form to initiate the process.
Agent Inquiry form
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How did you hear about MHC?
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What is the average term your students are studying abroad in English Language programs,
Diploma programs and Degree programs?
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Inquire about the terms or rules governing working with agency employees once they
separate from the agency?
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What are you requirements and/or expectations of MHC?
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How would you promote MHC?
How do students find out about your agency?
What programs are your students looking for?
What programming and institutional characteristics are important to them?
How many students do you anticipate recruiting on an annual basis matching MHC
programming?
How many staff are directly involved in counseling students on institutional selection?
Have any of the advisors studied in Canada? If so, how many?
What obstacles do you find students have in choosing to study in Canada or an institution
within Canada?
Based on the initial evaluation the Agent is either sent an invitation to fill the online Agent
Application form or the request is declined.
Step 2 – Review Agent Application Form and Supporting Documents
Reminder, the education agent certification preferred for working with an agent is issued by the
International Consultants for Education and Fairs (ICEF). Research shows that colleges benefit best
in working with agents that have fewer institutional relationships (ICEF, 2014), therefore weight
must be given to the type and number of partnerships the agent holds. No exact number can be
placed on this value and suitability will be based on matching with the current College recruitment
strategy.
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Application Checklist
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Duly completed application form.
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Copy of fee structure
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List of tradeshows, conferences and workshops regularly attended (if available).
Copy of Business License.
Copy of ICEF certification of agents (double check on ICEF website and note expiration
on file).
List of sub-agents and their contact information (if applicable).
Copy of ICCRC Photo Identification Card or Certificate (if applicable).
Samples of company’s marketing materials and those promoting educational institutions (if
available).
Conduct reference check.
Step 3 – Conduct Reference Check
As part of the assessment process potential agents will undergo a reference check to ensure the
information submitted is accurate. The agent must provide 3 references from educational
institutions with whom they have worked within the past 2 years. A standard set of questions has
been designed for consistency, transparency and impartiality in the evaluation.
Step 4 - Assess agency ‘fit’ with the MHC recruitment strategy.
Ideally, a visit would be made to the agency’s office to further assess suitability and ‘fit’ with MHC.
However, this may not always be possible in a timely fashion. The following assessment criteria have
been outlined.
Assessment

The agency has 4 years or more experience. This is to avoid agencies who have recently
changed their name to avoid past bad practices.
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Explanation and understanding of how fees are assessed and charged. Ensure there is no
‘double-dipping’.
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List of services the agency can and cannot offer both to MHC and to the students is
provided.
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Understanding of the breadth of advertising, target audience and how the agency promotes
institutions.
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Mid-high level of internet-based activity - visibility, ease in site navigation and strength of
institutional presence. This information plays an important role in determining how much
advertising coverage MHC would potentially have.
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There is use of alumni in the advertising and promotion.
Attendance at education fairs and exhibitions.
Level of diversification (working in multiple countries and/or locations).
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Does the agent request market exclusivity? MHC cannot grant any one agency or agent
exclusive rights of representation.
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Does MHC require additional agents in that region according to the recruitment plan?
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Remuneration to the agent by the student is well defined (if applicable).
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The commission is aligned with College protocols.
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Professional looking website that is easy to use and compliments MHC promotions?
Is Agent ICEF certified?
Does the agency have certification with the British Council, PIER and or AIRC?
In review of the commission rate requested, is there an explanation of how fees are
assessed and charged? Review and compare with industry standard for that country.
If working on a commission from institutions how does the agency disclose this
information to the student?
Review how the agency serves students. Are there multiple employees performing various
areas, such as recruiting, advising, immigration, etc.
List of services the agency can and cannot offer both to MHC and to students.
What does Alberta Education and Innovation have to say about the agent?
Upon completion of the assessment an agent is either contacted for more information and
clarification, put forward for approval or receives a rejection letter.
Decision
Step 1 – Approval/Rejection
An agent brief will be drafted and presented to the Manager for International Education and
Associate Vice-President, Student Development. Once the assessment is conducted, the agent will
either be sent a rejection letter or issued a contract.
Step 2 - Issue Notification
If the International Education office rejects the agent application, an official rejection letter will be
sent via email. The agent may apply again in one year’s time.
Similarly upon approval, a letter will be issued but inclusive of contract.
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MHC – Agent Contract
Contract Offer
The legally binding contract may be difficult to fully comprehend dependent on English proficiency.
Therefore, it is important to review the contract with the agent so as to increase that level of
understanding. Such a courtesy will also go a long way in building the foundation of the MHC –
agent relationship.
For new agents the contract term should be limited to 1 year. Dependent on performance the next
contract could be extended to a 2-year term. The standardization of procedures and practices in
working with agents was launched in November 2015 and whereby contract expiration dates will be
staggered so as to spread contract renewals over the year.
An ‘MHC International Student Referral Retainer’ is emailed to the agent with a meeting arranged to
review the contract and answer any questions the agent may have. Once signed by the agent it can
be scanned and returned to MHC via email and signed by the “Associate Vice President Student
Development”. A copy containing all signatures will be emailed back to the agent along with the
‘Request for Wire Payment’ form. A scanned electronic copy of the signed contract will be put on
file in the International Education Department and the original contract held on file in the
Executive Office. The agent will be notified exactly when the contract is officially executed (takes
effect), until such time, recruitment activity cannot commence. Notification of a new agent and their
respective information will be sent to the Registrar’s Office to ensure the agent is listed in the
student information system (CampusVue), added to the agent database.
For quick reference, below is a list of the Agreement sections.
Appendix “A” Terms and Conditions – page 2
Article 1 – Definitions – page 2
Article 2 - Provisions of Services – page 5
2.1 Provision of Personnel, Translated Materials
2.2 Services to be Provided by Service Provider to MHC
2.3 Services of the Service Provider to the MHC International Student
2.4 Duties and Obligations of the Service Provider
2.5 MHC Intellectual Property and its Licensed Use
2.6 Prohibition Against Immigration Advice
2.7 Anti-Corruption Laws
2.8 Responsibilities of MHC
Article 3 – Lead Representatives – page 11
3.1 Relationship Management
Article 4 – Financial Terms, Payment – page 11
4.1 Payment of Fees for Services
4.2 Payment of Taxes, Audit Requirements
Article 5 – Term and Termination – page 12
5.1 Term
5.2 Termination
Article 6 – Dispute Resolution – page 14
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6.1 Disputes Generally
6.2 Dispute Resolution
Article 7 – Confidentiality – page 14
7.1 Confidentiality
7.2 Terms of Agreement
Article 8 – Privacy Laws – page 16
8.1 Compliance with Canadian Privacy Laws
Article 9 – Indemnity and Insurance – page 17
9.1 Indemnity
9.2 Insurance
Article 10 – Miscellaneous Provisions – page 18
10.1 Confirmation
10.2 Notices
10.3 Assignment
10.4 Binding Effect
19.5 Interpretation
10.6 Independent Contractor
10.7 No Waiver
10.8 Governing Law
10.9 Time of Essence
10.10 Entire Agreement
10.11 Amendments
10.12 Survival
10.13 Counterparts
Appendix “B” Description of Services and Fees – page 20
Amendments
As noted in Section 10.11 of the Agreement, ‘No changes or modifications to the Services or
otherwise to this Agreement shall be valid unless in writing and signed by MHC and the Service
Provider.” The protocol of approval for contract amendments is determined by the level of change
and will be determined in consultation between the Manager for International Education and the
Associate Vice President Student Development.
Renewal of Contract
Extension or renewal of contract by 1 or 2 years must be submitted no less than 120 days prior to
the end of the original Agreement as per Section 5.1 of the Agreement. After approximately 2 years,
the foundation of the agent relationship has been laid and consequently should be reviewed. The
evaluation process includes four components:
 The level of activity (number of applications, number of admitted students, number of
students attending, retention rates, completion rates, etc.)
 Feedback from students, staff and the agent themselves.
 Student performance and retention.
 Alignment with the College’s current recruitment strategy.
The focus is on the learner’s individual experiences along with appraisal of the MHC – Agent
relationship by both MHC staff and the agent. The evaluation will be conducted by the International
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Education Department. Notably, the evaluation form may change as required over time. Renewal or
contract will be dependent upon consistent positive feedback from students, valid certification,
feedback from MHC staff working with student applications, onboarding, recruitment, advising, the
English language program Chair/Director and other areas if applicable.
If MHC is not contacted regarding a contract extension request, MHC will contact the agent within
30 days of the partnership expiry to discuss intent to terminate.
Termination of Contract
Either party can terminate a contract at any time with formal written notice. Termination notice
must be given in writing 60 days prior to effective date of termination as per Section 5.1 of the
Agreement. It is advised that prompt termination of a contract should occur under the following
conditions. Notably, all contractual conditions extend to those of sub-agents, whereby the agent
using the sub-agents is ultimately responsible for their actions and therefore any consequences as
well.
 Non-compliance with the contract.
 Unethical business practices.
 Misrepresentation of MHC.
 Non-responsive to multiple communications sent.
 Falsification of credentials conferred.
 Collection of institutional fees that are not transferred to MHC.
 Authoring student documents used to assess the applicants qualifications and English
language proficiency. Subverting the application process.
 Colluding with students on the misuse of the visa.
 Evidence of ‘double-dipping’ whereby and agent charges the student a processing fee and
also receives a commission from MHC. It should be one or the other.
 The agency is not forthcoming about all fees charged to the student and informing
students/parents when a commission is received by MHC.
 Agency is taking a cut of a student’s scholarships and/or awards.
 Claims or promises of admission to MHC.
 Advising on immigration issues without the necessary credentials.
Consideration of termination should be made if the agent demonstrates the following. With that
said, these areas offer some discretionary decision marking whereby certain issues could be alleviated
with additional training and a probationary period for demonstrated improvement.
 An inability to recruit students for MHC programs (ex. inactive for 1 year).
 Student complaints.
 Completion of a student’s application.
 Poor student retention rates.
 Agencies students regularly submit late and/or frequently defer tuition and fee payments.
 Evidence of students being directed towards programs with lower admission requirements
or with less admission competition with the intent of changing programs later upon arrival.
 Attempts to negotiate transfer credit on behalf of the student or create barriers to the
student transfer process.
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A letter of termination should be sent out as soon as possible both via email and by mail. Note, the
determination of whether contract violations require legal action should be made and handled at the
highest levels of the College. A copy of letter will be submitted to the Executive Office. Notification
of agent termination should also be sent to the Registrar’s Office to ensure the agent’s status is no
longer active and removed from the list of approved agents as part of the application form. With
regards to the student information system (CampusVue) the agent would remain within the system
for historical information and remain associated with students completing their programs. The
change in status of the agent will also be noted in the agent database managed by the International
Education Department.
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Canada
Canada is the home of some of the world’s top research facilities and academic institutions. It is a
welcoming environment providing students with the opportunity to study in some of the world’s
leading institutions.
Canada is a relatively young country, yet consistently ranked as one of the world’s most desirable
places to live. It is the second largest country in the world, with 35 million people spread across 10
provinces and three territories. The population is diverse and multicultural where one in five is a
new immigrant. Canadians are widely regarded as friendly, polite, well educated, interesting and
healthy, enjoying a high standard of living. Canada is officially bilingual with English and French as
the national languages but in reality there are over 200 languages spoken.
Canada is most famous for its natural beauty. To many in other countries, the word “Canada”
evokes images of wide-open spaces, dramatic mountains, pristine forests and majestic lakes. Canada
is also known as a modern, progressive nation with open-minded citizens.
Geography
Canada occupies the northern half of the North American continent, with a landmass of 9,093,507
km2, making it the second-largest country in the world after Russia. Canada is bordered by the
Pacific, Atlantic and Arctic Oceans, and has the longest coastline of any country; see Figure 2 for a
map of Canada. To the north, the Arctic islands come within 800 kilometers of the North Pole. To
the south, we share an 8,893-kilometre land border—the longest in the world—with the United
States. Most of the population lives within a few hundred kilometers of the southern border, in a
long band that stretches between the Atlantic and Pacific oceans. Distinctive features include our
vast mountain ranges, more than two million lakes (almost 900,000 km2 of fresh water).
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Population
Canada’s population is approximately 34.5 million, with roughly 80 percent concentrated in cities
and towns. The population density ratio is one of the lowest in the world at 3.7 persons per square
kilometer. As of 2012, these are the largest Canadian cities:
Toronto (5.9 million)
Montreal (4.0 million)
Vancouver (2.5 million)
Ottawa region (1.3 million)
Canada is a multicultural and diverse country. The majority of Canadians are of European ancestry,
primarily descendants of the early French and British colonists, as well as later immigrants from
eastern and southern Europe. However, as patterns of immigration have shifted over the years so
has the ethnic mix. The second half of the 20th century saw a great influx of people from Asia, the
Caribbean and Africa. Canada also has a diverse aboriginal population, which consists of First
Nations, Inuit and Métis peoples.
Additionally, many religions are practiced in Canada, while approximately 20 percent of Canadians
claim no religious affiliation.
Table 5. Provinces and Territories
Name
Alberta
British Columbia
Manitoba
Capital City
Edmonton
Victoria
Winnipeg
Population
3,873,700
4,622,600
1,267,000
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Nunavut
Fredericton
St John's
Yellowknife
Halifax
Iqaluit
756,000
512,700
43,300
948,7000
33,700
Ontario
Prince Edward Island
Quebec
Saskatchewan
Toronto
Charlottetown
City of Quebec
Regina
13,505,900
146,100
8,054,800
1,080,000
Yukon
Whitehorse
Source: Statistics Canada, 2012
36,100
Language
Canada has two official languages, English and French. In 2011, 5.8 million Canadians reported
being able to conduct a conversation in both of Canada’s official languages, making up 17.5 percent
of the Canadian population. All federal government institutions and some businesses offer bilingual
services.
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Chinese dialects are the third most common language spoken in Canada, followed by German,
Italian, Punjabi and Spanish. The most common Aboriginal languages are Cree, Inuktitut and
Ojibway.
Political System
Canada is a constitutional monarchy and a federal state with a democratic system of government.
This means Canadians recognize Queen Elizabeth II as their Head of State. Canada’s Governor
General carries out Her Majesty’s duties in Canada on a daily basis and is Canada's de facto Head of
State. Like many other democracies, Canada has clearly defined the difference between the Head of
State and the Head of Government, the Prime Minister.
Canada’s Parliament, situated in the capital city of Ottawa, consists of the House of Commons with
308 elected members and the Senate, where 105 members are appointed. On average, members of
parliament (MPs) are elected every four years. The Prime Minister, who is usually the leader of the
party with the largest number of seats in the House of Commons, is the Head of Government. The
Prime Minister appoints 20 to 30 Ministers who make up the Cabinet. The Cabinet develops
government policy and is responsible to the House of Commons.
Headed by Cabinet, the Government of Canada performs its duties through the intermediary of
federal departments and agencies, boards, commissions and state-owned corporations. Each
province/territory has its legislature under the leadership of a Premier.
A number of important aspects of daily life are the responsibility of the provincial and territorial
governments, including education, health care, drivers’ licenses and labor standards. Municipal and
local governments also play an important role and are normally responsible for urban or regional
planning, streets and roads, sanitation (such as garbage collection), snow removal, firefighting
services, ambulance and other emergency services, recreational facilities, public transportation, and
some local health and social services. Most major urban centers have municipal police services.
Alberta
The Province of Alberta is located in Western Canada and is home to the majestic Rocky
Mountains, one of the most beautiful and scenic areas in the world. Young people from around the
world choose to study in Alberta because of its spectacular natural beauty, healthy environment,
cultural diversity, lively communities, and strong economy.
The province’s education system has developed superior programs in cutting-edge facilities that are
recognized for their excellence in teaching and research. Alberta's post-secondary education system
is internationally recognized for its exceptional universities, colleges, technical institutes, and
innovative research facilities. Alberta is a world leader in providing quality educational opportunities
to its students. Alberta's post-secondary institutions provide students with the knowledge and
training to succeed now and in the future.
Known for its wealth of opportunities, Alberta inspires success. Competitive tuition fees and an
affordable cost of living make Alberta a wise choice for a post-secondary education. Eligible
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international students interested in working, while
they study or post-graduation, will find Alberta the
right place to be.
Alberta is also known as Canada’s energy
province. The province’s diverse resource
portfolio includes natural gas, conventional oil,
coal, minerals and the famous Alberta oil sands.
The energy industry provides tremendous
opportunities for companies involved in the
extraction and processing of Alberta’s energy
resources as well as for supporting companies
involved in business management, engineering,
consulting, information technology and
communications, and manufacturing.
The City of Medicine Hat
The City of Medicine Hat is a
thriving city of approximately
63,000 (2015 Municipal Census)
residents. Located in the beautiful
South Saskatchewan River Valley,
residents enjoy the beauty and
peace of the coulees and rolling
prairie which boasts many species
of wildlife.
Medicine Hat is a community alive
with vibrancy and spirit few
communities witness. The
community enjoys the values that
are intrinsically tied to our history
and quality of life. The City has
much to offer residents, visitors and
businesses alike. We boast an
excellent climate, a safe and healthy
community, vibrant arts and
entertainment, ample recreation and
leisure opportunities and best of all
... the Medicine Hat Advantage.
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Getting to and from Medicine Hat
Medicine Hat is served by Air Canada flights daily from Calgary. Alternatively, students can take a
long distance Greyhound Bus from Calgary to Medicine Hat or shuttle service. Groups may want
to contact Traxx Coachlines to explore chartering a bus.
Public Transportation
Medicine Hat Transit provides an affordable, accessible transportation system with full details or
routes and price packages on their website. Additionally, there are multiple taxi companies serving
the city of Medicine Hat, which also can be found online, or in the phone directory.
Attractions
Cultural Centre home to the Conservatory of Music & Dance
The Cultural Centre provides studio, rehearsal and performance space for many local cultural
organizations. Monthly exhibits by local and regional artists are featured in the Cultural Centre
Gallery.
Esplanade Arts and Heritage Centre
The Esplanade is where arts and heritage come to life in Medicine Hat, where the stories of our
great collective culture are told through music and dance, theatre, painting and sculpture, exhibitions
and installations, artifacts, objets d’art and more.
Medalta Potteries National Heritage Site
Medalta is the centerpiece of a 150-acre Canadian National Historic Site. The iconic factory and
beehive kilns, set against the dramatic clay cliffs of the South Saskatchewan River, inspire artists,
visitors and students. Today the factory is a state-of-the-art contemporary ceramic artists' studio
facility and industrial museum. Within the museum is a working pottery where Retro Medalta
pottery is made for sale in the gift shop.
Canadian Badlands
The Canadian Badlands of Alberta is a unique travel and tourism destination in Canada's “Wild
West.” With scenic drives from several urban centers, the Canadian Badlands has unique coulee
landscapes and hoodoo rock formations. The region in Alberta is famous for rich deposits of fossils,
including dinosaur bones, unearthed at the UNESCO World Heritage Site Dinosaur Provincial Park
and showcased at the world-class Royal Tyrrell Museum.
World’s Tallest Tepee
The Saamis Tepee is a tribute to Canada’s native heritage.
Medicine Hat JazzFest
The Medicine Hat JazzFest has grown from a grassroots community-based event, to a widely
recognized world-class festival that has taken its place alongside the other great jazz festivals in
Canada. We feature an eclectic mix of venues, running the gamut from our signature concert at the
Downtown Bus Terminal Parkade to the intimate and quaint atmosphere of our late nightclubs. We
feature both free and ticketed events as well as a number of educational opportunities including
workshops, jams, and a concert for elementary school children.
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Historical Downtown
Medicine Hat’s historic downtown features restored turn of the century residential, commercial and
church buildings, great boutiques, tasty food and quaint gas lighting. For historical walking tour
information visit their website.
Parks and Hiking Trails
Medicine Hat has an extensive hiking/biking trail system that is over 100 kilometres. More
information and maps of the various walking trails and parks can be found on the web.
Water Playgrounds
The water playgrounds are open seasonally from 10am to 8pm daily. Below is a list of locations:
Central Park** – 11th Street SE and 3rd Avenue SE
Ross Glen Towne Centre ** – Ross Glen Road SE and Ross Haven Avenue SE
Strathcona Island Park ** – 5th Street SE and Minto Avenue SE
Saamis Rotary Park ** – Sierra Boulevard SW and Saamis Rotary Way SW
Sports
For those interested in playing organized or individual sports there is much to choose from at any
time of year. Below is a list of sports and the website to learn more.
Golf: http://www.medicinehat.ca/index.aspx?page=845
Football (American): http://www.medicinehat.ca/index.aspx?page=1048,
http://www.medicinehat.ca/index.aspx?page=1647
Baseball: http://www.medicinehat.ca/index.aspx?page=1048,
http://www.medicinehat.ca/index.aspx?page=698
Soccer (football): http://www.medicinehat.ca/index.aspx?page=1048
Skateboard: http://www.medicinehat.ca/index.aspx?page=563
Tennis: http://www.medicinehat.ca/index.aspx?page=562
Ice Skating: http://www.medicinehat.ca/index.aspx?page=668
Swimming: http://www.medicinehat.ca/index.aspx?page=1432
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Medicine Hat College
Medicine Hat College (MHC) is a publically funded post-secondary institution with programs
approved by the Minister of Innovation and Advanced Education. MHC has been serving students
in southeastern Alberta and beyond since 1965. Situated in Canada’s sunniest city, MHC’s main
campus services almost 2,500 students each year with another 200 attending the Brooks campus,
located 100 km west of Medicine Hat. With some of the lowest student-to-instructor ratios in the
province, MHC offers a personal, one-on-one student experience.
The institution offers certificate, diploma and applied degree programs along with university transfer
and Baccalaureate degree programs in partnership with Alberta universities.
MHC offers several services that will be of interest to international students, listed below:
 International student office (International Education Department)
 International student advising
 International student orientation
 Residence space assistance for international students and homestay placement
 Counseling services
 Disabled student services
 Health services
 Job search services
 Recreational/Fitness facilities
Program Descriptions
Due to the breadth of courses offered at MHC the best resource for viewing this comprehensive list
and their descriptions is via the College Calendar which can be found online at our website, hard
copies can be provided to agents.
ESL (English as a Second Language)
These programs are generally tailored to students who are interested in intensive English language
studies. MHC offers a progressive, communication based ESL program that has a proven history of
providing the language training necessary to earn a university and college degree and diploma. After
successfully completing the program, students may be accepted into a MHC certificate, diploma,
applied degree or university transfer program. All other academic entrance requirements of the
program must be met prior to acceptance. Program highlights include:
 Intake in Fall, Winter and Spring semesters with flexible intake where possible
 Offering 3 equal semesters of 13 weeks each, 24 hours per week of intensive English
language training
 Accredited by Languages Canada
 5 levels of instruction to meet student’s needs and abilities
 Small class sizes
 Students in Level 1 (highest level of English) may be permitted to take one additional college
level or university transfer course. The English language instruction is intensive and
therefore should be the primary focus of study.
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The courses are designed so that a student should be capable of successfully completing one level
within a semester. Figure 5 provides an illustration of the pathway from ESL to career programs and
university transfer.
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ROLES AND RESPONSIBILITIES
Medicine Hat College
At MHC the International Education Department works closely with numerous departments across
campus that support the various student activities and will act as liaison for both the agent and other
departments. The International Student Recruitment Officer will handle inquiries from agents and
students, liaising with the Admissions Office until a student receives a letter of acceptance from
MHC. At that point in time the student will then be transferred to onboarding, where they will
receive all the supports and services associated with relocating and preparing for student life at
MHC.
Since agents provide varying degrees of services to their clients it will be vital for onboarding staff to
confer with both the agent and student as to who will be responsible for the various tasks required
in logistical relocation and pre-departure preparation of the student. In order for the onboarding
advisor to discuss a student with an agent a FOIP (Freedom of Information and Privacy) release
form must be completed by the student and on file. Where placement examinations are required the
onboarding advisor will also coordinate with the student to make the necessary arrangements.
Contract renewal and reviews are administered by the MHC Recruitment Officer and conducted no
less than 1 month prior to the contract date of expiration. The performance reviews associated with
the contract renewal process include soliciting the feedback of associated students, staff and the
agent.
Additionally, MHC will:
 Issue a statement to the student that explains the working relationship between the College
and the agent.
 Clarify with the student that there is no preferential treatment afforded to those assisted by
an agent.
 Confirm and provide the agent with a list of campus officials who possess signatory
authority.
 Provide current information, promotional materials and update our fees annually as per
Section 2.8 of the Agreement.
 Provide student documentation/information, so long as the student has given MHC
authorization to do so as in accordance with FOIP.
 Pay invoice for commission fees within 30 days of certifying accuracy.
 Notify the agent of changes in programs offered, tuition and fees, deadlines, along with
procedures and policies as they pertain to the student referral process.
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International Education Department
The International Education Department has a team of dedicated professionals focused on the
unique needs of international students coming to and currently studying at MHC. Office support is
provided in the following areas:
International Recruitment and Agent Relations
An International Student Recruitment Officer will be your main point of contact for support. They
will liaise with you and prospective students regarding our programs, application process, admission
requirements, training, agent agreements, commission and marketing.
Onboarding
Once a student is issued a Letter of Acceptance an international student assistant, homestay officer
will contact the student to confirm the payment of their deposit to reserve their seat in their
program and assisting them with preparing for their arrival and transition. This includes assisting
them in preparation of travel, accommodation, health care and transitioning to Canada.
Ongoing International Student Support
We have designated support tasked in assisting international students during their stay here. Services
available within the International Education office and across campus include: new student
orientation; academic and career advising; personal counselling; travel information and advice;
student engagement in cultural activities and events; and providing guidance and assistance in
accessing community resources.
Global Engagement
Our office coordinates and oversees several mobility programs offering students an opportunity to
study abroad. Whether the activity is part of a course or is to enhance their skills as a global citizen
and intercultural competence there are several options available. The portfolio is expanding in
programs and partnerships; comprising of a full-semester exchange, short-term study abroad,
international internships, work/study and volunteering overseas.
Education Agent
The role of the agent is to recruit students that are a match between the institutional program
offerings, admission requirements and students’ academic aspirations. In doing so, the agent
ethically promotes MHC and provides competent service and support to applicants. The agent will:
 Facilitate in the understanding of communication between MHC and the student.
 Be available as a cultural resource to College staff for the purpose of improving our
communication, services and the student’s experience which in turn aids their efforts.
 Share knowledge of target market with College.
 Provide the College with any change in contact information (change in staff, phone
numbers, address, etc.)
 Alert the College of any potential conflicts of interest.
 Advise on Canadian Immigration only when certified to do so.
 Convey concerns and issues to MHC International Education staff as soon as possible.
 Disclose commissions to the parents/student.
 Confirm with the onboarding officer as to what agency services are being provided to the
individual student.
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 Confirm and provide MHC with a list of officials/employees who possess signatory
authority.
 Attain approval for any use of MHC images, logo and ties to MHC website.
 Assist the student in completing their application and submitting required documents, but
not completing it for them. The student MUST complete their own application and is
required to attest to that in their application.
 Provide MHC with a copy of the student’s travel itinerary, if making travel arrangements for
the student.
Terms of Agreement Summary
A detailed list of terms and conditions is contained within the ‘International Education Services
Agreement: MHC International Student Referral Retainer’ between the agent and MHC. A
summary of key deliverables and deadlines is outlined below for your convenience. Agents will:
 Provide MHC with annual reports on promotional activities and level of interest along with
copies of promotional materials. Section 2.2 of Agreement.
 Disclose to MHC any additional fees levied to MHC students. Section 2.2 of Agreement.
 Ensure all licenses and permits are valid. Section 2.4 of Agreement.
 Not subcontract services to MHC without the consent of MHC. Section 2.4 of Agreement.
 Assist MHC with meeting internal and external reporting obligations. Section 2.4 of
Agreement.
 Not offer or imply guaranteed admission. Section 2.4 of Agreement.
 Advise MHC of any misrepresentation of MHC. Section 2.4 of Agreement.
 Submit materials using MHC intellectual property to MHC for approval no later than 120
days prior to intended use. Section 2.5 of Agreement.
 Not give or authorize use of MHC materials by third parties. Section 2.5 of Agreement.
 Not advise, represent or advertise on Canadian immigration unless so contracted to do so by
the client and holding a valid Immigration Consultants of Canada Regulatory Council
(ICCRC) certification. Section 2.6 of Agreement.
 Submit invoices and indicate sales tax separately on said invoices. Section 4.1 of Agreement.
 Retain records for 5 years after ceasing service. Section 4.2 of Agreement.
 Maintain confidentiality of ‘Fees’ (commission) negotiated. Section 7.2 of Agreement.
 Provide records to MHC within 10 days of FOIP request. Section 8.1 of Agreement.
 Immediately disclose to MHC of any breach of privacy of personal or health information.
Section 8.1 of Agreement.
 Obtain commercial liability insurance of $2 million. Section 9.2 of Agreement.
Student
The student’s role and responsibilities are to:
 Complete and sign documents as required and requested. Not the agent.
 Provide a FOIP release so that we can provide information to their respective agent.
 Provide a copy of their valid passport.
 Respond to communications sent by the College in a timely manner.
 Abide by the Colleges policies and procedures.
 Participate in orientation.
 Complete placement exams as scheduled (these may be prior to departure or upon arrival).
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








Provide their onboarding officer with a copy of their travel itinerary, visa and passport.
Immediately notify the College of a change in study or travel plans.
Adhere to the Student Code of Conduct.
Discuss course registration requirements with their assigned Academic Advisor.
Provide feedback to MHC about their student experience for the assessment of agents and
evaluation of College support services.
Bring concerns and issues to International Education staff as soon as possible.
Remit tuition and fees directly to MHC.
Adhere to immigration regulations and ongoing requirements.
To request transfer credit assessment where desired and applicable prior to arrival.
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RELATIONSHIP MANAGEMENT
Relationship management encompasses the ongoing communication and verification of information
between MHC and the agent. This includes ensuring that certified agents representing the College
receive training, sufficient information and documentation to promote MHC. This also encompasses
inquiring with students as to their agent experience as well as keeping the agent informed of advance
and/or changes in processes and policies that may affect their ability to represent the College and
students.
During the initial assessment it was determined which agency employees would serve students and
in what capacity. Please review so as to ensure that all people requiring training receive it. There
should be a deep understanding in one another’s operations. A binder and package of MHC
promotional materials should be sent to the agent immediately upon signing of contract. Despite the
move to online channels of promotion, agents consider institutional brochures and other print
materials as the most effective for promotion (ICEF, 2014b). This promotional package should
include:
 MHC Letter or Certificate endorsing agent affiliation.
 Copy of Agreement/Contact.
 College Calendar.
 International Student Handbook
 Admission Chart
 ESL & Career Program Brochures
 Support Services Brochure
 Copy of ‘Real’ Magazine
 Copies of additional relevant publications
In communicating with agents, information should be shared in more than one format (email, print,
electronic, in-person, virtually, etc.). It is vital to keep in regular contact with agents so as to remain
a priority in their minds. This communication is a generalization with the overall communication
strategy and would also include, but is not limited to, the following foreseen notifications:
 Semester dates as they are approved and published.
 Tuition changes once approved and published.
 Payment of commission.
 Changes in program requirements, policies and procedures.
 Contract evaluation upon first anniversary and/or contract term.
 Deadline and holiday/closure reminders.
 Report on student application status.
 Changes in contact information.
 Report of any student issues or infractions.
 Copy of feedback gleaned from students and staff.
 Request for feedback from the agent.
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Both the agent and MHC will have a process for onboarding students, consequently the onboarding
officer should discuss the process so as to blend the two reducing duplication, reviewing
information requirements, timelines, logistics, and more. Developing a mutual approach will result
in a positive onboarding experience by the student. Contained within this process is the
dissemination of student information (profile, needs, expectations and ability) from the agent to the
Recruitment Officer thus ensuring the student is applying to the program that best fits their goals
and aspirations. With that said, the agent and onboarding officer will be able to counsel the student
in preparation for their study abroad.
Ideally we would like to call upon our agents to educate our staff about the country and cultures
they represent. We encourage agents to visit our campus as this will make it easier for them to
market our institution. In maintaining regular communication we will share publications, articles,
newsletters, announcements, etc. and any other applicable content in a timely manner.
Adopted from the NACAC guide on “International Student Recruitment Agencies” (2014), students
should understand that agents will not:
 Complete applications for admission for them.
 Provide editing guidance on any work used in the assessment of English language
proficiency.
 Collect fees on the behalf of MHC.
 Remit fees to MHC on behalf of the student.
Conversely, a students can expect that our partner agencies can help them to:
 Understand our admission process and procedures.
 Learn about our academic and co-curricular programs.
 Identify what forms and credentials need to be sent to MHC, and how to complete those
forms and arrange for all materials to be couriered.
 Assist in making travel arrangements once the students have been issued a letter offering
admission and remits the registration deposit which confirms their intent to attend MHC.
 Apply for a visa as per institutional contract and valid certification by ICCRC.
Agent File and Management System
An agent’s file will be retained in accordance with College record management policies. The
following information will be maintained in an agent’s file:
 Agent application form and supporting documents.
 Reference checks.
 Assessment.
 Letters (ex. application determination, termination, notice of dispute, etc.).
 Copy of signed contract.
 Company Contact Sheet.
 Incident reports.
 Performance evaluations and surveys.
 Soft copies of Invoices.
 Intellectual property approvals.
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Code of Conduct
Employees of MHC follow a Code of Conduct that governs our day-to-day conduct. In order to
maintain a strong positive working relationship both MHC and agents will adhere to the following
core principles:
1. Treat one another equitably and with respect.
2. Expected to be responsive, fair and courteous in dealing with others. No one should take
unfair advantage of anyone through illegal conduct, manipulation, concealment, abuse of
privilege, misrepresentation or unfair-dealing practice. Rude behavior or threats towards
anyone is unacceptable.
3. Act with integrity and in an ethical manner. They are accountable to one another for their
actions and are expected to act in good faith.
4. Never use their status to obtain personal gain or benefits and avoid conflicts of interest.
Parties agree to not furnish expensive gifts nor provide excessive benefits. If in doubt,
parties are encouraged to seek clarification.
5. Ensure transparent record keeping and reporting, sound business practices, and compliance
with applicable laws.
6. Perform their duties with due attention to the safety, security, preservation of stewardship
resources.
7. Protect MHCs name and logos from improper use. MHC controls the use of its name and
logos in order to protect the College’s reputation and to ensure their use is consistent with
the College’s mission and identity.
8. Handle all information in ways that respect individual privacy. By virtue of positions and
responsibilities parties have access to information that is personal, confidential, sensitive or
legally protected. Both parties have an obligation to report suspected violations of privacy.
Training
Although this manual is instructional, it is essential to reiterate that the conversations are two-way
and should be held more than once during the first year and at least once each subsequent year. It is
equally important for the agent to educate our International Education Department staff as well.
Training can be provided during visits to the agency or agency visits to the campus, via online
communication platforms, video or teleconferences, or companion PowerPoint presentations. The
International Education Department is interested in planning a training conference for its agents in
the future. If and when this becomes available, notice and invitations will be sent. Ongoing
communication with agents can take the form of Skype calls, handbook/manual, visits, emails,
phone calls and webinars.
Agents are able to request a training session which will be held over Skype. One-hour training
sessions can be customized to target specific areas such as learning more about MHC, terms of our
partnership, onboarding process, admission, student life, etc. We ask that you send an email with
your training request two weeks in advance. We will endeavor to capture our training sessions so
that we can create a video database that is available at any time by our agents.
With that said, the agent will largely be working with the International Student Recruitment Officer
until the student receives an offer of admission. Once an offer of admission has been accepted the
student and agent will then work closely with onboarding staff.
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Commission
Commissions are paid in accordance with the ‘International Education Services Agreement’ each
semester. One week after the ‘Add/Drop Date’ listed in the MHC Calendar and website, the agency
is required to submit an invoice on company letterhead outlining:
 Full name of company and agent ID number.
 Student(s) full name and MHC student ID number
 The negotiated commission rate for the tuition (fees are not included)
 Bank information for wire transfer of funds
Commission payments will not be made until the student’s account is paid in full and the
‘Add/Drop’ date has passed. Payments can take up to 30 days from time of invoice receipt and are
remitted in Canadian dollars through a wire transfer directly to the agent’s listed bank and account.
The agent must complete the ‘Request for Wire Payment’ before payment can be made. Should a
student apply for and receive a refund of their tuition, commission will be adjusted accordingly
either on the current payment under processing or in the subsequent payment. Similarly if a student
receives a tuition waiver or scholarship, commission is calculated on the remaining balance of
tuition. Agents may not be eligible to receive commission for their existing students after
termination of the contract if termination was due to a violation of the contract terms.
Visits
Agents are invited to visit MHC to view our facilities and experience the city of Medicine Hat. We
ask that agents interested in visiting contact us immediately with their proposed dates and plan for
the visit. We ask that at least one month’s notice is given to make the necessary arrangements and
arrange staff schedules. We are able to assist you in planning your visit with suggestions on
accommodation, airport pick up and drop off service, campus tour, arrange meetings, conduct
training, assist in organizing an event for you and your students, organize a tour of Medicine Hat,
etc.
Custom and Contract Training
Whether the program you seek is based on specific skills attainment, all about the ‘experience’, needs
a flexible program length, delivered in Canada or overseas, the training program is designed with the
needs of our clients in mind. Those interested in discussing program development are asked to
inquire with the Manager of the International Education Department.
Intellectual Property
All advertising and promotion must be carried out in consultation with MHC and approved by
MHC. It is important that materials using institutional trademarks are representative of the
institution’s branding, communication guidelines and copyright laws. Branding guidelines and use of
the logo are strictly adhered to and therefore require approval of all materials. Materials approved
will have an expiration and any further use of those materials without approval will be in breach of
contract. Remember, requests for use, must include a copy of the designed material and should be
submitted at least 120 days prior to the event in which they are needed for.
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There are several publications available electronically on our website about programs,
accommodation options, student life and services, and more. We also have social media tools in
which to share information with students, such as; Medicine Hat College Facebook, Medicine Hat
College International Education Facebook and Twitter.
Feedback
Surveys will be sent to agents annually in an effort to assess operations and communication in regard
to stakeholder’s expectations. This survey will include feedback on performance (ex. advising,
dispute resolution and recruiting), admissions process, training and service provided, student’s
opinions and the partners working relationship. Surveys may be issued to agents, MHC staff and the
respective agent’s referred students.
Complaint Mechanism
The College will make every effort to ensure that complaints/incidences are handled in such a way
as to keep information in confidence except as necessary to investigate the incident. All parties of an
incident are expected to maintain confidentiality.
There is both an informal and formal process in which complaints can be submitted and handled.
The informal process is through conversation over the phone or by email about concerns in activity.
For those complaints more serious in nature the incident should be reported in a written document
for submission. Both types of complaints can be submitted and discussed with the Manager for
International Education.
In response to a formal complaint, the Manager for International Education will investigate the
complaint, report on a decisions and impose any disciplinary action and remedies to be imposed. A
copy of this report will be kept on file in accordance with record management policy.
Dispute Resolution
Both parties will act in good faith to resolve disputes. However, if there is no response within 20
days after the formal notice of a dispute has been served to the other party, it will be forwarded to
and resolved by binding arbitration as noted in section 6.2 of the contractual Agreement.
Frequently Asked Questions
Frequently asked questions will be captured and shared with agents. Reviewing these submissions
regularly will be valuable in offering continued insight into areas of improvement for training
communication and documentation. Although not included in this manual, these questions and
answers will be included in subsequent versions.
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ADMISSION PROCESS
The admission process starts with the agent matching the student’s career and academic goals with
those programs offered at MHC. In order to determine the best match, discuss interests, values,
personality, skills and resources. In matching the student’s career aspirations all parties are able to
benefit from a positive and rewarding experience – a student’s success is our success. Please note,
that a student is not required to attain the services of an education agent in order to apply to MHC
and that signing with an agent does not guarantee admission.
Application Process
A step-by-step guide to submitting an application is mapped below also refer to the Application
Checklist in the Appendix.
Step 1: Find the right fit
Choosing a program that is right for the student is one of the best ways to ensure everyone’s
success!
Step 2: Explore and experience
Explore the wide range of programs offered at https://www.mhc.ab.ca/ProgramsandCourses.aspx
Step 3: Make a decision
Students set their goals and we will do our best to help achieve them. Need help? Speak with our
International Student Recruitment Officer or an Academic Advisor. Send an email to
[email protected] and we will direct your inquiry to the appropriate program advisor.
Once eligibility has been determined for the program of interest and therefore the selected course of
study is determined, an ‘International Student Application’ must be completed.
https://www.mhc.ab.ca/InternationalStudents/ApplyNow.aspx
Step 4: Submit an application and all supporting documents
Students may apply at any time to Medicine Hat College, however priority will be given to
international students applying prior to July 1 (for the Fall semester), November 1 (for Winter
semester), and March 1 (for Spring/Summer session). Applicants are strongly encouraged to type
the information in the application form so as to avoid delays in interpreting hand-written forms.
Submit your duly completed online application form with the application fee or paper application.
The application cannot be processed until the application fee has been received. Agents must ensure
that the student’s information is entered correctly and that it is the student’s personal information
(email and permanent address) that is listed.
Note: Please send the complete filled paper application form to [email protected]
only with credit card information.
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The application fee can be paid by:
 Cheque – in Canadian funds
 Bank Draft or Money Order – in Canadian Funds
 Wire transfer
 Credit Card (with type of card, expiry date, number on card and name on card).
All methods of payment must be made payable to:
Medicine Hat College
299 College Drive SE
Medicine Hat, Alberta
Canada, T1A 3Y6
Upon receipt of the application form and application fee an email will be sent out to the student
issuing their MHC email account and a reminder to provide their supporting documents. Please
note, admission decisions are the sole discretion of MHC.
Important: all communication will be sent to the student’s new MHC email address from this point
forward, therefore it is imperative that the student activate their account upon receipt of application
confirmation.
English Language Proficiency Requirements
The language of instruction and communication at Medicine Hat College is English. Regardless of
country of origin or citizenship status, if the student’s first language is not English they must
demonstrate proficiency in the English language before they will be admitted to a credit program or
permitted to enroll in credit courses.
English language proficiency can be demonstrated by one of the following:
 Successful completion of Advanced ESL (ESL 099) at Medicine Hat College
 Successful completion of an Alberta Education English Language Arts course (or
Canadian equivalent) that meets the academic requirements of the applicant's intended
program of study
 A TOEFL (Test of English as a Foreign Language) score of 550 on the paper-based test, a
score of 213 on the computer-based test, or a score of at least 79 on the TOEFL iBT
 An IELTS (International English Language Testing System) overall band score of 6.0 with
no band score less than 5.5 http://www.ielts.org/
 An IELTS (International English Language Testing System) overall band score of 7.0 with
no band score less than 7.0 http://www.ielts.org/ for Paramedic and Bachelors of Nursing
programs.
 Completion of an accredited diploma or degree at a Canadian post-secondary institution
where English is the primary language of instruction
 A Canadian Language Benchmark (CLB) with a minimum of 7 in each strand (for certificate
or diploma programs only) http://www.language.ca/
If the student is considering transferring to another post-secondary institution from Medicine Hat
College or is interested in a collaborative degree program, please consult with the collaborative
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partner institution or a MHC Academic Advisor regarding the English Language Proficiency
requirements as they may be different from Medicine Hat College.
Notes:
 Each Canadian university has their own English Proficiency requirements. Students should
check the English requirements for the university they wish to attend.
 Landed immigrants whose first language is not English are required to demonstrate English
language proficiency as outlined above.
 Official TOEFL scores are to be sent directly to the Registrar's Office.
 Any students caught submitting fraudulent TOEFL scores will be dismissed from Medicine
Hat College.
 Information concerning the TOEFL examination may be obtained from ETS Corporate
Headquarters, Rosedale Road, Princeton, New Jersey, USA 08541. http://www.ets.org/toefl
Step 5: Application review and adjudication
Please note, that the application cannot be processed until the application fee and supporting
documents are received. All communication regarding the student’s application will be made to both
the student and the agent (provided the student has a signed FOIP release on file).
If admission is denied, the student will receive a short letter outlining the reason(s) for rejection.
If admissible, the student will receive a direct program entry ‘Letter of Acceptance”. Reminder, a
letter of acceptance cannot be issued without submission of a student’s official supporting
documents. A tuition deposit is required before the deadline noted in the letter. If this deposit is
not paid by the deadline, the offer will be reversed and admission revoked.
Step 6: After admission
After the student has been accepted to MHC they will be contacted by our office to start the
onboarding process which encompasses travel, accommodation, student life at MHC, orientation
and more. This is discussed in detail in later sections of this manual.
Supporting Documents
In addition to the application form, students must submit supporting documents. We have listed
required documents on our website at
https://www.mhc.ab.ca/InternationalStudents/Beforeyouarrive.aspx. Click on ‘Provide Required
Documentation for Admission’ and scroll down to the appropriate country. If you do not find it
listed, please send an email to [email protected] and we will send the list directly to you.
International students that enter credit programs directly must ensure that all documents requested
(transcripts from secondary and/or post-secondary school(s), proof of English proficiency, etc.) are
submitted to:
Medicine Hat College
Registrar's Office
299 College Drive SE
37
Medicine Hat, Alberta
Canada, T1A 3Y6
Students are required to submit official transcripts from their high school and any post-secondary
school (where applicable). The high school transcripts must be ordered from the Department of
Education in the province(s)/state where attended. Original transcripts should be issued by the
student’s former/current institution directly to MHC. Students should not send their only original
document to MHC, as we cannot return those original documents. Students have found success in
taking photocopies of their records to their respective Education Board office for verification, sealed
into an envelope by the Board and then couriered to MHC. Transcripts that are in languages other
than English must be sent with an accompanying notarized English translation. Copies of High
School transcripts with a Scratch card may be accepted. As well some School Boards provide online verification.
Program Specific Requirements
Students may be asked for additional admission requirements. Check the pre-professional/ prepracticum admission requirements of each program.
 It is the responsibility of students to ensure that they are able to meet the health and fitness
requirements of some programs.
 Some programs such as, Nursing, Early Learning and Child Care, Child and Youth Care
Counsellor, Paramedic, and Health Care Aide have specific health requirements. Students
will be advised of the requirements at the time of application and/or before final
acceptance. Additionally, these programs may require students to have immunizations for
clinical or practicum placements.
 Some programs require a current Police Information Check. Students are obligated to
inform the College of any changes to their criminal record.
 If a student has any serious medical problems such as a physical or mental disability,
epilepsy, or hemophilia, they should inform the Onboarding Advisor and contact Disability
Services, where accommodation may be available dependent on their individual
circumstances.
https://www.mhc.ab.ca/Services/CourseworkSupport/Disabilities%20Services.aspx
Step 7: Registration
Upon receipt of a Letter of Acceptance, the student is required to pay a registration deposit within 4
weeks to confirm their seat in the program. After the registration deposit is paid, the student will
receive an email notification to register for classes. ESL students should email the international
student services officer within 4 weeks of receiving their Letter of Acceptance to accept the offer.
Admission Process
The admission process is outlined in Figure 6 below. If you require assistance at any time during the
admission process, please do not hesitate to contact the International Recruitment Officer at MHC.
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39
Student Information Release
The significance of FOIP (Freedom of Information and Privacy Protection Act) to both students
and agents is that it specifies what personal information can be collected, stored and shared about
students, staff, faculty, etc. This includes severe penalties for violations and therefore the College
maintains a strict adherence and level of privacy and confidentiality. The level at which personal
information is shared is different amongst countries and therefore patience and compliance is
requested of international education agents and students. College staff will do their best to inform
you throughout the student’s experience as to whether or not the information can be shared and
alternatives to gaining access to protected information. As a precaution students should be copied in
on all communication between MHC and the agent that pertains to their application, enrollment and
student life at MHC.
Federal and Provincial Regulations and Compliance
Medicine Hat College is a publically funded designated learning institution authorized to offer
education services to international students. As such, the institution must comply with rules and
regulations set by provincial and federal authorities. Much of these policies are aimed at protecting
international students and maintaining quality education.
Financial Information
Tuition and Fees
Tuition and fees are assessed and published annually in the spring. These are posted on our website
and published in the subsequent calendar. A ‘cost estimator’ is provided on our website at
https://www.mhc.ab.ca/Services/PlanYourEducation/FinancialAid/TuitionAndFees.aspx.
Note: Tuition fee payment can be made by wire transfer, debit card or money order only.
All the outstanding accounts must be cleared by the last day of ‘add/drop’ each respective semester.
Failure to pay or to make arrangements for payment by the deadlines will result in a student being
withdrawn from classes and/or inability to register for classes in the subsequent semester. If a
student is not on the official class list, they will not be permitted to attend classes or to write
examinations. If a student is encountering difficulty in paying tuition and fees, they are encouraged
to contact Registration Services within the Student Development Department, before the deadlines
for payment of tuition and fees.
Refunds
All refunds are reimbursed the same way they were made, thus ensuring that the correct paying
person receives the refund. Therefore, if paid by a bank wire, the funds will be refunded to the same
account via bank wire. Similarly, if a credit card was used, it will be refunded back to that same credit
card. We cannot process a refund to a credit card if the original payment was not made on that
credit card. Reason being, the authorization number which is found on the merchant copy of the
credit card slip kept for each credit card transaction must be a match to the refund request. The
exception to the rule (with credit cards) is if the credit card is no longer valid, then a cheque will be
made payable to the credit card holder instead.
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Refunds due to course/program withdrawal before or on the last day of ‘Add/Drop’ will receive a
full refund. If a student drops a class or withdraws after the last day to ‘Add/Drop’ classes, a partial
refund may be issued for tuition and fees and the registration deposit will not be returned.
In order to process a refund request by a prospective student who was denied a visa/study permit, a
copy of the Visa Rejection Letter must be provided.
Registration
Once a prospective student is issued an ID number an email address and account on ‘Mymhc’ is
created. Our online student access system, Mymhc gives student the ability to register, add or drop
classes. Mymhc can also be used to view class schedules, tuition account, semester grades,
transcript(s), and remit payment online. All students, new and returning, must activate this account.
Notification of the account is sent to the student via email inclusive of a PIN number, user guide
and a notice regarding online registration. In order to access this portal, the student will need their
student identification number and PIN. Go to www.mhc.ab.ca, select Mymhc student portal, click
on the student portal ‘Homepage’ and then login with Username and Password.
We encourage students to register early because space and course availability is limited. Students
who register early have the best selection of courses and times offered. Should a student decide not
to attend MHC, they should advise the College immediately regarding the change in their
registration.
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ONBOARDING
After a Letter of Acceptance is issued the onboarding process will commence. During the
onboarding phase the student is guided through the next steps in preparation for relocating to
Medicine Hat and student life at MHC. Due to the time in which it can take to prepare the student
study permit application and processing times, students are strongly advised to now submit their visa
application to the respective Canadian Embassy or Consulate.
Immigration
At this point in time the Canadian Bureau for International Education (CBIE) is seeking a restricted
immigration consultant certification with ICCRC that would allow certified international student
advisors the ability to advice on defined immigration requirements. The organization has projected
that training and examination for this certification may be available in Winter 2016. Once
certification is attained by staff in the MHC International Education Department we will inform
students and agents of this additional service offered at no additional cost. For those agents who are
also certified, it will be vital to confirm which party will be responsible for consulting the individual
student. Until such time, MHC staff cannot legally directly or indirectly advise or assist in
immigration and will be restricted to directing students to the Citizenship and Immigration Canada
website, http://www.cic.gc.ca/english/index.asp.
*Only agents with valid ICCRC certification are indorsed to advice on Canadian immigration as per Bill C-35.
Those students who are not of age of majority in Alberta (18 years of age) and thus classified as a
minor may require additional documents for the completion of their visa application. Please visit
the Citizenship and Immigration Canada website for information,
http://www.cic.gc.ca/english/index.asp. At the time of writing, students 17 years of age may be
asked at the discretion of an Immigration Consultant to attain ‘custodianship’. It must be made
clear that MHC (which includes its staff) is unable to offer custodianship.
Accommodation
There are three accommodation options available to students in Medicine Hat. The most popular
with international students is the Homestay followed by MHC Residence and then privately attained
housing in the community.
Homestay
Living with a Canadian family is an excellent opportunity for international students to learn the
language and the culture of Canada. Medicine Hat is a safe and friendly city where families welcome
students into their homes. Students will have a private room and share common areas such as the
kitchen, living room, and in most cases, also share the bathroom with the rest of the family.
The Homestay Placement Fee is one-time non-refundable. Refund consideration will be given to
those students whose study permit was denied. Official documentation must be provided stating the
reason for rejection. It is expected that the student's application for a study permit was duly
completed and submitted in a timely fashion considering processing times. The Homestay Fee is
non-refundable after the student has moved in with the host family, or after the program has begun,
42
whichever comes first. Should the student require alternative placement during their stay, a second
fee will not be levied.
The monthly Homestay fee is referred to as ‘rent’ and must be paid by the student directly to the
family and not to Medicine Hat College. The first month’s rent is due within 3 days of arrival
payable by cash or cheque in Canadian funds. Homestay with a Canadian family includes:
 A private bedroom.
 A desk or table at which to study.
 Three healthy meals a day (at least one prepared), seven days a week.
 Free laundry facilities.
 English conversation and family interaction.
 High speed internet access.
 Airport pick-up.
Students interested in Homestay should visit our website at
https://www.mhc.ab.ca/InternationalStudents/Accommodations.aspx for current rates. In applying
for Homestay, the student agrees to:
 Make an effort to participate in family activities.
 Show consideration and respect for and act as a member of the family.
 Understand that Canada is a diverse country and that customs and traditions of others may
be different than their own.
 Respect and abide by household rules. Read the “What to Expect in Homestay Guide”.
 Advise the family if they will not be home for a dinner, will be home late at night or stay out
overnight.
 Invite guests to the home only with the knowledge and permission of the host family.
 Clean up after him/herself in the home.
 Not change host homes without the knowledge and permission of the Homestay program
coordinator.
Application process:
1. Students should complete the homestay application form and specify clearly any special
requests. Click here for the online application form.
2. Homestay placements are confirmed once the student provides their arrival date and time to
Medicine Hat. Arrival information is due no later than two weeks before arrival.
Other considerations include:
 Students must use a calling card for all long distance phone calls. Phone cards are an
inexpensive way to call nationally and internationally.
 Students must give the Homestay family and MHC two full weeks (14 days) notice if they
wish to leave either the current family or the Homestay program.
 Students are responsible for promptly reimbursing their families if they cause any damage in
the home. Please contact the Homestay Coordinator about any discrepancies.
 Students who stay in Homestay for just part of the month before their final departure will be
asked to pay the families $22/day.
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Please note, similar, yet separate rules and regulations will be set for students at MHC on short-term
study plans (less than a full-semester).
On-campus Residence
Students can also experience MHC by living on campus during their time with us. Convenient, wellequipped and affordable, living in residence is also a good choice for MHC students. Because space
is limited students should apply even before they are accepted into their program of study. Read
more about student residence at https://www.mhc.ab.ca/Services/Residence.aspx.
Our on-campus housing is among the lowest priced in Alberta and consists of 75 well-maintained
townhouse units, only a few minutes walking distance from the college. Each unit can accommodate
four single students and offers beautiful golf course or coulee views. Two bungalow-style units can
accommodate up to two students each with mobility impairments.
All of our fully-furnished units offer the following amenities:
 air-conditioning
 washer & dryer (coin free)
 25" TV
 Wi-Fi
 stove and microwave
 fridge and freezer
 extra-long single beds
 study desk, office chair, couch, chairs, lamp, kitchen table with chairs
 utilities
 vacuum
Both residence complexes have access to the Community Room, which offers a computer lab with
Internet access, TV room equipped with DVD and high-fi surround sound. Please note that pets are
not allowed in the Medicine Hat College residences. For those attending the Brooks campus, please
visit https://www.mhc.ab.ca/BrooksCampus/BrooksResidence.aspx for details.
Rental fees are estimated between $500 – 600/month and are posted annually on our website at
https://www.mhc.ab.ca/Services/Residence/HousingCosts.aspx.
Application process:
1. Prior to applying please review the Residence Handbook to ensure you are familiar with all
rules and regulations.
2. You may apply for residence prior to being accepted into a MHC program and advised to
apply as soon as possible.
3. An application/security deposit fee of $300 must accompany your application form. This
can be paid online during the online application process.
4. Acceptances will start in June for the Fall Semester and in December for the Winter
Semester.
5. Rental agreements must be filled out and returned: Regular room agreement (pdf) or large
room agreement (pdf).
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Be sure to set travel arrangements around the move-in dates provided to you by the Residence
Office. You can contact them via email at [email protected].
Off-Campus Private Housing
MHC accepts listings of accommodations from landlords in the community and the Student
Residence Office compiles them for students' convenience. Please note, MHC does not screen
these listings in any way and takes no responsibility for the actions of any landlord who advertises
on this list, or for the condition of the rental accommodations listed. Selection of off-campus
accommodations and rental agreements are the sole responsibility of the student renter. To view a
list of rental options submitted by community members visit,
http://www2.mhc.ab.ca/OffCampusHousing/.
Travel to Medicine Hat
Students should arrive a few days (maximum 1 week) before classes begin so that they may
familiarize themselves with their new accommodations, get to know their way around campus and
the city, and open a bank account (if necessary). When they arrive, they should ensure they have
sufficient money to cover initial living costs (e.g. Homestay fees, transportation, sundries, etc.).
Students are strongly encouraged to procure flights to the Medicine Hat Municipal Airport for
convenience. Additional transportation services include the scheduled shuttles from the Calgary
airport to Medicine Hat by J & L Shuttle and Prairie Sprinter. Lastly, there is an inter-city bus
between Calgary and Medicine Hat, but this does not depart from airport and will require the
student to transfer from the airport to the downtown Greyhound bus depot by taxi.
International flights coming from Asia will first arrive at Vancouver International Airport
(YVR). Students should ensure that they have enough time to clear immigration before flying to
Calgary (YYC). From Calgary, students will make their final connection to Medicine Hat Municipal
Airport (YXH). International flights coming from Mexico usually pass through the United
States. Students should be sure to have the proper documentation to do so. Students will clear
immigration at the Calgary International Airport (YYC) and should allow enough time to do so
before making their final connection to Medicine Hat Municipal Airport (YXH).
Students are asked to call the 24 hour emergency number (403) 548-5247 if there are changes to
flight(s) so that airport pick-up can be adjusted and Homestay families can be contacted (if
applicable).
The International Education Department at Medicine Hat College offers free pick-up from the
Medicine Hat Municipal Airport or the Medicine Hat Greyhound bus station. In order to arrange
pick-up, students must re-confirm their travel arrangements (date, time of arrival, flight number,
etc.) no less than 72 hours before arrival. Please note that pick-ups are not offered from 12:00 a.m. 6:00 a.m. and will not be made on December 25 or December 31.
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Pre-departure Checklist
Important Documents
•Valid passport
•Visa/Study permit
•MHC Letter of Acceptance
•Proof of medical health insurance
•Valid driver's licence or International Driver's License if applicable
•Address and phone number for your accommodation
•Prescriptions for medicine or eye wear
Financial
•Bank and/or credit cards
•Canadian cash for first few days
Personal Items
•Variety of clothing that can be layered for the various temperatures
•Formal attire for special events
•Seasonal clothing for rain and snow. These can easily be purchased in
Canada.
•Camera
•Memorable and decorative items to make your new home comfortable.
•Photographs of family and homeland to share with your new friends.
Orientation
New Student Orientation is an event that welcomes students to the campus each year offering a
variety of informative sessions and social fun. You will meet fellow international students, your
program advisors, instructors and Canadian students. The largest orientation event occurs the first
week of September, whereas orientation events held any other time of year are specifically designed
and executed by the various program areas. Dependent on the number of students attending
orientation it may or may not include the following:
 Campus tour
 Overview of library services
 Sessions on Canadian culture, academic skills, life in Medicine Hat, etc.
 Opportunity to meet classmates
 Obtaining your student ID
 Games, food and entertainment
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Student Guides
A comprehensive student handbook will be made available to students as a single source of
information compared to the shorter guides (extractions from the handbook) that are given to
students at various stages during the onboarding (preparation in coming to Medicine Hat) process.
Student Code of Conduct
MHC students are expected to conduct themselves with truth, honesty, and maturity which are
fundamental in the search for knowledge and learning at MHC. Unsatisfactory behavior and
academic dishonesty such as plagiarism, lying, cheating by copying or bringing written or electronic
answers into the examination setting, or stealing examinations and altering grades, will result in
disciplinary action.
Academic Misconduct
The student is obligated to refrain from all forms of intellectual dishonestly. Academic dishonesty
includes, but is not limited to:
 plagiarism;
 cheating;
 falsifying and fabricating experiments and investigations;
 tampering with, destroying, stealing or making inaccessible library or other academic
resource materials, including computer programs and files;
 altering marks on an assignment, tests, examination, or list;
 acquiring, attempting acquisition, possessing or distributing examination material or
information not authorized by the instructor;
 impersonating another student in an examination, class assignment or activity;
 recording lectures or classes without authorization;
 helping another person to commit an act of academic dishonesty.
Non-academic Misconduct
Violations of the College’s Social Guidelines, or incidents of unsatisfactory behavior outside the
classroom, including, but not limited to, fighting, destroying or stealing college property, illegal
consumption or possession of alcohol and/or drugs, possession of weapons and harassment of
other similar incidents, shall be dealt with by the office of the Registrar. Serious incidents of
unsatisfactory behavior outside the classroom may be turned over to the appropriate authorities
outside the College.
In cases of serious misconduct the student may be dismissed from a class, a program, or the College,
be evicted from Residence/Homestay, have a membership revoked or face other penalties if the
behavior is deemed to be unsatisfactory. MHC’s Social Guidelines are:
1. Adherence to pertinent human rights legislation and laws.
2. Respect for Individual Rights.
3. MHC will not tolerate discrimination or harassment.
4. Provincial law prohibits smoking in all public places. Therefore smoking is not permitted
within five meters of any building entrance or college facility.
47
5. Abide by the Severe Infectious Diseases guidelines to protect the rights and wellbeing of all
members of the college community.
6. Will not release any information or comment on the medical condition of a staff member or
a student without written permission.
Students are encouraged to ask staff if they are unsure of what is considered ‘acceptable social
behavior’. All MHC members are expected to abide by these Social Guidelines and all MHC
members (including our international students) are protected by legislation, laws and our guidelines.
Student Services
Academic Advising
Academic Advising provides guidance and assistance from pre-registration to graduation in the
following ways:
 Class selection,
 Transfer credit requests (credit at MHC for coursework attained elsewhere)
 Referral to academic supports, and
 Academic actions including appeals for academic dismissal.
 Help with transferring to another institutions,
Each of these is concerned with the student’s total welfare it will be one of the most beneficial
relationships student will develop on campus.
Counselling
College life comes with new experiences, expectations and pressures. If a student is struggling with
issues like depression, culture shock, addiction, managing stress, socializing, and/or balancing
school, counselling services can help. Personal counselling services are free and confidential.
Counselors are also able to connect students with other on-campus support services or provide
referrals to community agencies.
Students with Disabilities
Medicine Hat College recognizes that some students have special needs and may require additional
supports and/or arrangements. Students who identify themselves as having a disability can access
supports such as tutors, scribes, isolated exam rooms, adaptive technology, and referrals to funding
and other community agencies. To ensure that arrangements are in place at the beginning of the
semester, students are encouraged to contact the Disabilities Services Office prior to their arrival.
Career Centre
Career services at MHC for students, alumni, employers and faculty offers career exploration and
advising, job postings, organizes career and job fairs on campus, job search assistance, organizes
employer information sessions and offers workshops and assistance in writing a resume,
interviewing skills, etc.
The Bookstore
The Bookstore stocks MHC course materials, office & school supplies, snacks & sundry items, art
supplies, gifts, MHC gear and clothing. Students can also purchase bus passes there.
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Entrepreneur Development Centre
The Entrepreneur Development Centre offers business coaching and access to resources. They
organize seminars and events to encourage young entrepreneurs and their advisors are ready to
answer student and alumni questions from all disciplines who wish to succeed in business.
Interfaith Centre
Whether a student is looking for a place to pray or to visit the Chaplain there is a place to talk, ask
advice, get spiritual guidance, worship or discuss whatever is on their mind. This is a confidential
environment and not part of Medicine Hat College but located on campus.
Health Matters Clinic
The Health Matters Clinic doctors provide walk-in services to MHC students and employees during
select times of the week. For availability visit,
https://www.mhc.ab.ca/Services/HealthServices.aspx.
Recreation Facilities
Gym
The gymnasium known as the “Snake Pit” when the Rattlers (College sports teams) compete is
equipped for basketball, volleyball, and badminton. In its sporting role, the facility is also used for
open recreation and fitness testing.
Weight Room
The weight room offers students and employees a great venue for strength, cardio training and
fitness classes. The Equipment Room inside the Weight Room will lend balls, rackets, birdies and
offer advice and instruction.
Tennis Courts
There are four tennis courts available and students can borrow equipment from staff in the Weight
Room.
Soccer Pitch
There is an outdoor grass soccer pitch available on the north end of campus.
Be Fit for Life Centre
The Be Fit for Life Centre offers a variety of programs and services for the college and community
including fitness classes, school programming, active living events, and occupational fitness
assessments.
Students’ Association
The Students' Association (SA) offers a variety of personal support in addition to academic services
and social activities. The SA's Peer Support Centre takes great pride in “peers helping peers.” All
students who seek peer support are ensured professional service and access to quality resources
pertaining to a variety of societal issues. Those who are interested in becoming a Peer Supporter are
asked to stop by the SA office. Returning international students are encouraged to participate
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because they are an experience resource and source of comfort to new incoming international
students. It is also a great way to meet others. For those who are struggling financially to buy food,
the Students' Association has a discreet and confidential Student Food Bank.
Food
On campus food is provided by third party vendors with years of food service experience. The
campus has a cafeteria, coffee shop, snack bar, along with a pub and grill.
Cafeteria
The cafeteria offers a wide range of food services including a variety of daily specials, an extensive
deli sandwich selection and a healthy options salad bar. It also serves as a venue for college and
public events, as well as private functions.
Crave
MHC's very own pub and grill offers a full service food and beverage menu. Whether it's lunch in
between classes or the final stop after a busy day students can play some pool or watch a game on
the big screen while satisfying their cravings.
Food can be pre-ordered to avoid delays during the rush hour by filling out the online form and
emailing it with arrival time and the number of people to: [email protected].
Coffee Shop
Offering Starbucks coffee, the bistro style coffee shop is a great place to sit back and relax, access
the wireless Internet, focus on studies or chat with friends.
T Wing Snack Bar
The snack bar offered limited hot food, drinks, and the ever-popular ‘taco in a bag’ for those who
need a quick bite.
Security
In addition to providing a safe and secure campus, the Security Office maintains ‘lost & found’ items
that are turned in. Students wishing to claim lost items can visit the security desk outside the
bookstore.
ATM
The campus has several ATM locations maintained and operated by a third party vendor.
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Resources
Educational
Resource
Description
Website
Study in Alberta
Information on
education in Alberta.
www.studyinablerta.ca
Alberta Innovates
Research and
innovation
www.albertainnovates.ca
Ministry of Alberta
Innovation and
Advanced Education
Post-secondary
education
www.iae.alberta.ca
Campus Alberta
Distance education
www.eCampusAlberta.ca
Canadian Diplomatic
Offices
Study Permits and
Immigration
www.cic.gc.ca
Scholarships
Scholarships and
funding
www.scholarships.gc.ca/OpportunitiesNonCdnPossibilitiesEtr-Eng.aspx
Careers
Career planning
www.alis.alberta.ca/careerinsite
Tourism Medicine
Hat
Tourism in and
around Medicine Hat
http://www.tourismmedicinehat.com/
Alberta Tourism
Tourism in the
province of Alberta
www.travelalberta.com
Canada Tourism
Tourism in Canada
https://www.canada.travel/
Agent Certification
ICEF - http://www.icef.com/agent-training/icef-agent-training-course/itacfinder.html
British Council – Education Agents - http://www.britishcouncil.org/education/education-agents
American International Recruitment Council - http://www.airc-education.org/airc-certificationapply
PIER – Professional International Education Resources - http://www.pieronline.org/
City of Medicine Hat
http://www.medicinehat.ca/index.aspx?page=502
Public Transit - http://www.medicinehat.ca/index.aspx?page=196
Conservatory of Music and Dance - https://www.mhc.ab.ca/Conservatory.aspx
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Esplanade - http://www.esplanade.ca/
Medalta - http://medalta.org/
Canadian Badlands - http://www.canadianbadlands.com/
Saamis Tepee - http://www.city.medicine-hat.ab.ca/index.aspx?page=891
Jazz Festival - http://medicinehatjazzfest.com/
Historic Walking Tour - http://www.tourismmedicinehat.com/attractions/historical/
Hiking Trails - http://www.medicinehat.ca/index.aspx?page=565
Parks and Outdoor Recreation - http://www.tourismmedicinehat.com/attractions/parks/
Sports - Golf: http://www.medicinehat.ca/index.aspx?page=845
Football (American): http://www.medicinehat.ca/index.aspx?page=1048,
http://www.medicinehat.ca/index.aspx?page=1647
Baseball: http://www.medicinehat.ca/index.aspx?page=1048,
http://www.medicinehat.ca/index.aspx?page=698
Soccer (football): http://www.medicinehat.ca/index.aspx?page=1048
Skateboard: http://www.medicinehat.ca/index.aspx?page=563
Tennis: http://www.medicinehat.ca/index.aspx?page=562
Ice Skating: http://www.medicinehat.ca/index.aspx?page=668
Swimming: http://www.medicinehat.ca/index.aspx?page=1432
Medicine Hat College
College Calendar https://www.mhc.ab.ca/~/media/Files/PDF/Calendar/2015_2016/2015_2016Calendar_final.ashx
International Education - https://www.mhc.ab.ca/InternationalStudents.aspx
Facebook - https://www.facebook.com/MHCollege and
https://www.facebook.com/pages/Medicine-Hat-College-InternationalEducation/330086113714990
Twitter - https://twitter.com/MHCollege
YouTube - https://www.youtube.com/user/mhcca
Application - https://www.mhc.ab.ca/InternationalStudents/ApplyNow.aspx
Housing
Homestay Guide https://www.mhc.ab.ca/~/media/Files/PDF/International/Homestay/MHC%20What%20to%20
expect%20from%20Homestay_revised.ashx.
Homestay Application Form https://www.mhc.ab.ca/InternationalStudents/Forms/Homestay%20Student%20Application.aspx
MHC Residence - https://www.mhc.ab.ca/Services/Residence.aspx
Residence Handbook https://www.mhc.ab.ca/~/media/Files/PDF/Services/Residence/2014ResidenceHandbook.ashx
Student Housing Payment - https://www2.mhc.ab.ca/Payment/StudentHousing/
Services - https://www.mhc.ab.ca/Services.aspx
English Language Proficiency
IELTS - http://www.ielts.org/
TOEFL - http://www.ets.org/toefl/
Languages Canada - http://languagescanada.ca/en/
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Immigration
Citizenship and Immigration Canada - http://www.cic.gc.ca/
Ground Transportation Services
http://www.traxxcoachlines.com/
http://www.jandlshuttle.com/
http://www.prairiesprinterinc.ca/
https://www.greyhound.ca/
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