Public transport accessibility development of ticketing and passenger
information systems
Boris Kadish, PhD.
Chairman of the Board
SWD Factory, Ltd.,
Member of APC Advisory Board
Introduction
Advanced ticketing and passengers information systems - the tool that
helps to increase public transport accessibility and transparency in the
modern “Internet” world.
The benefits of modern ticketing and information systems are in line with
the APC Position paper and Bus&Coach Smart Move practical solutions:
- Actual coach offerings to customers;
- Online planning;
- Effective and fast ticketing.
Our presence in APC since its foundation allowed us to be up to date with
the latest trends and needs of the industry and gave us valuable
insights to the industry requirements for the information and ticketing
systems.
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VBTS
Unified Passenger Transport
Ticket Sale System
Since 2003
Terminal
management
Coach Operators ERP
Booking offices
(33 coach terminals)
Bus Tickets:
ECOLINES;
TOKS;
BusTicketPro.
Dispatchers
Agencies
Tour
operators
Coach
Coach
operators
operators
Nationwide;
Terminals
Information
boards
www.bezrindas.lv
www.buseurope.eu
Customers
Terminal focused;
Number of races: ~ 3550
Annual tickets: ~5 Mill
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Since 2009
Terminal
management
Mobile
POS terminals
Booking offices
(5 coach terminals)
5 bus terminals
Bus Tickets:
BalticLines;
BalticLines;
BusTicketPro.
BusTicketPro.
Dispatchers
7 agencies sites
Agencies
loyalty system
Coach operators
Terminals
•www.iticket.lt
•www.iticket.lv
Customers
•www.iticket.ee
•www.toks.lt
•www.autobusustotis.lt
•www.gobaltics.eu
Passengers self-service focus.
Loyalty program.
Multi currency;
Number of races: ~700
Annual tickets: ~0.9 Mill
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Terminal
management
•
2011
Bus Tickets:
BalticLines;
TOKS;
BusTicketPro.
Booking offices
5 bus terminals
API
Dispatchers
agencies sites
Mobile POS
terminals
Agencies
Coach operators
Terminals
Mobile
apps
•
•
•
•
Software as a
Service mode;
Own agency
network creation;
SOAP API;
Off line mode;
Pre-integrated with:
–
–
–
–
–
–
BusEurope.eu;
BalticLines;
TOKS;
eCoach platform;
Google.Transit;
Yandex.Schedule
Customers
4
implementation
2012 2011
23 Coach terminals and
coach stations;
Number of races: ~1000
Annual tickets: ~1.5 Mill
5
implementation
AS NORDEKA, one of the largest Latvian coach company uses the
BusTicketPro system for selling tickets to Airport Express shuttles
Riga City Center – Riga International Airport.
The system is integrated with Ryanair
corporate website.
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The pilot of the common information platform that integrates data from information
and booking systems of different coach terminals and coach operators on the base
of SIRI standard.
• Data exchange
2011- 2013
•
SIRI
•Race by day;
•Trip planner
module.
•
Manual
•
according to
SIRI;
Management of
regular races and
schedules,
management of
the descriptions
of the races;
Treatment of the
non-standard
situations related
to the race;
Management of
reference objects
(statuses of races,
currencies, countries,
vehicles, stops,
discounts, race
cancellation reasons);
•
Reports;
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Customers:
Service providers:
•Look up schedule;
•Choose optimal race;
•Buy ticket;
2012
•Plan complex trip;
•Buy ticket package.
Coach terminals;
Coach operators;
•Look up schedule;
•Choose optimal race;
•Buy ticket.
Ticketing sites;
Partner program
Application
Program
Interface
White Label
Cashier desk
•2500 destinations;
•22 countries;
•More than 120 coach operators.
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All our solutions are created on the base of the open architecture that
allows us to tune and scale them according to the changing customer
demands and industry trends.
2003 – BalticLines – terminal focused system;
2009 – TOKS –self service oriented system;
2011 – eCoach integrated information platform;
2011 – BusTicketPro – cloud system, Software as a Service;
2012 – BusEurope – integrated ticketing platform based on cloud
technology.
Our approach allows us to enrich earlier systems with the latest IT
development according to the customer needs for new functionalities.
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Ticketing and information systems is one of the major tools that helps to
increase attractiveness and accessibility of bus&coach passenger
transportation.
Systems provide coach terminals and coach operators with the ability to
supply passengers with real time actual information and offer to purchase
tickets in line with the modern “electronic” lifestyle.
Once the passenger is informed about wide variety of bus&coach offers
he/she is more likely to make smart choice…
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Thank you!
Boris Kadish, Ph.D,
SWD Factory Chairman of the Board,
Member of APC Advisory Board.
e-mail: [email protected]
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