Customer
AAA Mid Atlantic
Channel
Agency
Product
Travelport Smartpoint
Improved agent
onboarding
AAA Mid-Atlantic Improves Agent Onboarding with
Travelport Smartpoint
The challenge
What keeps Vicki Caine, Manager, Travel Technology at AAA MidAtlantic, awake at night? Determining how her offices can successfully
onboard new agents, keep established agents engaged and sustain
office productivity. Recent tests of Travelport Smartpoint may be just the
solution to guarantee her a good night’s sleep.
“Some of our newer offices are opening with agents who have no GDS
experience of any kind. Travelport Smartpoint looked to be a product
that could make them productive almost from the start. This could
eliminate frustration on the agents’ part, which frequently leads to high
turnover.”
About the participant
AAA Mid-Atlantic is a 100+ year business, selling primarily leisure travel in
five US states and the District of Columbia.
“New agents love
the product, but
experienced agents
really enjoy Travelport
Smartpoint’s flexibility.”
Vicki Caine, Manager
Travel Technology,
AAA Mid-Atlantic,
Some of our newer offices are opening with agents who have no GDS
experience of any kind. Travelport Smartpoint looked to be a product that
could make them productive almost from the start. This could eliminate
frustration on the agents’ part, which frequently leads to high turnover.”
Vicki Caine, Manager, Travel Technology, AAA Mid-Atlantic,
The solution
The Travelport Smartpoint solution is an easy-to-download, point-andclick tool that enhances the Galileo Desktop application for the Travelport
Galileo and Travelport Apollo system users. The tool translates the
complex languages of every GDS, reducing keystrokes for the overall
booking process by up to 15 percent and up to 72 percent in ‘best fare’
searches. Travelport Smartpoint also offers desktop customization
options such as preferred colors, fonts, window size and layout.
Immediate productivity for new agents
Vicki’s offices were seeing results in a very short amount of time.
“Travelport Smartpoint is giving new agents with minimal experience the
confidence they need to be productive immediately,” Vicki said.
She was especially impressed with the format translator, the ability
to view outbound and return air segments at the same time and the
flexibility Travelport Smartpoint provides the agents. They can use as
much or as little of the product as they need. “New agents love the
product, but experienced agents really enjoy its flexibility,” Vicki adds.
To learn more about Travelport Smartpoint, visit www.travelportsmartpoint.com
or contact your Travelport representative.
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