TENDER N°: CFT/13/ETF/0015
TITLE:
TELECOMMUNICATION SERVICES
TENDER DOSSIER
■
■
PART A: TENDER SPECIFICATIONS
PART B: DRAFT CONTRACT
CONTENTS
TENDER DOSSIER ..............................................................................................................................1
Contents ................................................................................................................................................... 2
PART A: TENDER SPECIFICATIONS .................................................................................................... 3
1 - Terms of Reference ............................................................................................................................ 3
Summary of service requested .............................................................................................................3
Brief background relevant for the service .............................................................................................3
Objective and expected results of the service ......................................................................................3
Background - Present Status ................................................................................................................3
Brief summary of the requested services .............................................................................................4
Current Phone Charges ........................................................................................................................4
Mandatory Technical Specifications ................................................................................................4
Mandatory Technical Documentation ...............................................................................................6
How services are contracted under the framework contract ................................................................7
Budget...................................................................................................................................................7
Payment plan ........................................................................................................................................8
2 - Timetable............................................................................................................................................. 9
3 - Preparing a tender: required documents .......................................................................................... 10
Estimated Total Cost of Ownership for 4 years ................................................................................. 13
List of additional Service Charges ..................................................................................................... 15
4 - Evaluating the offers: award criteria .................................................................................................. 16
ANNEXES - Technical Proposal ............................................................................................................ 17
Mandatory Technical Specifications .................................................................................................. 17
Mandatory Technical Documentation ................................................................................................ 20
5 - Checklist for submission of tender .................................................................................................... 22
PART B: DRAFT CONTRACT ............................................................................................................... 23
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PART A: TENDER SPECIFICATIONS
1 - TERMS OF REFERENCE
Summary of service requested
Title of this service
Telecommunication Services
Expected start date
01/12/2013
Contract Duration
1 year renewable up to 3 times (for a maximum of
a 4-year contract)
400,000€ (for a 4-year contract)
Maximum budget available
Brief background relevant for the service
The ETF (European Training Foundation) is an EU agency and part of the family of decentralised
Community bodies. Its mission is to help transition and developing countries to harness the potential
of their human resources through the reform of education and training systems in the context of the
EU's external relations policy.
ETF is located in Turin, Villa Gualino, Viale Settimio Severo, 65. ETF has a Data Centre which hosts
among others external communication infrastructures for Telephony and Internet, switches, IP PBX
and servers.
ETF has a local network of about 130 workstations and 130 IP telephones.
Objective and expected results of the service
Identify a unique service provider for ETF’s telecommunication needs to have a single point of contact
and unified invoice for a one-year-contract renewable up to three times.
Background - Present Status
The ETF has currently a main Internet connection of 10 Mbps (Service Provider: ITGate) used for
access to the ETF Website, web browsing of ETF staff and mobile access to ETF Resources with one
ADSL backup.
The ETF has an ADSL connection (Service Provider: Telecom Italia) used for Internet access through
our wireless network for staff members and guests.
The ETF has further an ISDN PRI connection (15 incoming, 15 outgoing) (Service Provider: Telecom
Italia) connected to the Avaya Aura IP PBX system with about 130 IP phones. Additionally ETF has
currently 9 analogue faxes connected.
The ETF has further 4 ISDN lines for Videoconference purposes (Service Provider: Telecom Italia).
ETF currently owns phone numbers from 011.630-2200 until 011.630-2599. Phone call services are
provided by Telecom Italia.
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Brief summary of the requested services
The chosen tenderer should provide a unified service including:

Installation and setup of all the required services

Internet Connection 100Mbps including 32 public IP addresses used for data, voice and video

SIP Trunking,

existing ISDN lines,

Number Portability,

ETF specific Call charges,

Unified monthly invoices on paper and detailed electronic bills where applicable.
Current Phone Charges
The current ETF monthly call charges are around 1500€.
They are divided in:

80% international call,

16% calls to Italian cell phones,

3% Italian local calls,

1% Italian national calls.
Mandatory Technical Specifications
1. Main Internet
1.1. 100Mbps guaranteed bandwidth
1.2. IP Addresses
 32 fixed public IPv4 addresses in subnet
1.3. Domain Name Registration, Maintenance and Transfer
 Currently for domains etf.europa.eu, qualificationsplatform.net
1.4. Fully managed secondary DNS Service
 provide Name Server addresses resolving functions in case of failure of main DNS
server located at ETF premises
1.5. DSL Backup Service
 Provision of DSL backup service in case of local loop problems
 (PCR 2048/512Kbps and MCR 256Kbps – include in offer closest available)
1.6. Access Point interfaces:
 Supply of CISCO router or equivalent for the access at ETF premise.
 Installation, maintenance and remote controlled by Service Provider
 4-hour time-to-repair 24/7/365
 Explain reasons if non-Cisco router is proposed
1.7. Network Monitoring 24/7/365:
 Monitoring and controlling 24 hours 7 days a week in order to face in a short time any
network malfunction or trouble
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1.8. Helpdesk 24/7/365:
 Service Availability 24/7 on free phone number
1.9. Traffic Reports
 Easy online accessible graphs on incoming and outgoing traffic
2. Separate Internet for guest users





PCR 2048/512Kbps and MCR 512Kbps or closest available
8 fixed public IPv4 addresses in subnet
All traffic included
Supply of CISCO router or equivalent for the access in ETF premise
Installation, maintenance and remote controlled by Service Provider
3. Telephony
3.1. SIP Trunking
3.1.1.Availability
 Describe the provided reliability of the voice connectivity
 Indicate maximum unplanned downtime per year and average time to repair
 Indicate maximum planned downtime per year ( e.g. for maintenance)
3.1.2.Capacity
 Ensure at least 40 concurrent calls with G711.a
 Describe the provided bandwidth and how to ensure it
3.1.3.Quality
 Even so voice quality is subjective to the caller, please provide description of your
provided quality possibly using measures like Mean Opinion Score (MOS)
3.1.4.PSTN Fallback Solution
 See details under 3.3 ISDN PRI
3.1.5.Necessary Equipment
 Supply of the necessary equipment for the access at ETF premise.
 Installation, maintenance and remote controlled by Service Provider
 4-hour time-to-repair 24/7/365
3.1.6.Fax Traffic Support
 Describe its support for fax traffic
3.1.7.Audio Codecs
 Provide a list of all audio codecs supported by the proposed service
3.2. Existing IP PBX
 Full compatibility and interoperability with the at ETF premises installed Avaya Aura
Equipment and related phones:
 Avaya Media Servers S8300
 Avaya Media Gateway G450
 Avaya Session Border Controller (SBCAE 100)
 Avaya 3725 DECT
 Avaya 9608 IP Deskphones
 Avaya 9611 IP Deskphones
 Any necessary configuration changes will be done by our current IP PBX service
provider
3.3. ISDN PRI
 15 in and 15 out channels for telephone communication
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 These line will be used during the test and implementation phase of SIP trunking as
fallback solution (probably until end 2014)
 Propose future PSTN FALLBACK solution when SIP Trunking has been
successfully implemented to replace this ISDN PRI:
 To save monthly cost
 To ensure at least 4 concurrent calls as a backup connection in the
event that SIP Trunk is not able to provide communication services
3.4. Number Range and Number Portability
 Ensure number range and full portability 011.630-2200 until 011.630-2599
3.5. Emergency Services
 Emergency services must be included in the proposed calling coverage area
 Minimum reachability of 112, 113, 115 and 118
3.6. Call Plan
 Describe included features
 Detail your proposed call plan pricing for ETF worldwide:
 In case of using SIP Trunking
 In case of using PSTN fallback solution
4. ISDN lines for Videoconferencing
 4 ISDN BRI lines
5. Helpdesk 24/7/365
 Service Availability 24/7 on free phone number
Mandatory Technical Documentation
1. Past Experience as a Service Provider in the requested areas
 Describe at least 2 projects within the last three years in which you have been the
primary service provider in the requested areas indicating location and business area
of customer (not more than 400 words).
2. Detailed Plan for implementation
2.1. Infrastructure
 Describe your proposed Infrastructure to implement the mandatory technical
specifications including a graphical representation. Please explain additionally
reasons if you foresee optimizations of equipment or of services.
2.2. Smooth transfer from current Service Providers
 Describe details how you will ensure a smooth transfer after contract signature until
implementation date 01.02.2014.
 Please detail for Main Internet, Separate internet for guest users, Telephony and
ISDN lines for Videoconferencing
3. SIP Trunking
3.1. In 400 words or less describe the benefits of your proposed solution.
3.2. In 200 words or less describe how you will ensure best quality of the service
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4. Internet Services
4.1. Specify your Network Topography (distinguish between owned and partnered). Include a map
if available.
4.2. Describe your readiness for IPv6 and IPv4-IPv6 dual-stack solutions
4.3. Include the average PoP-to-PoP round trip delay (in ms) for the Turin node during March
2013 to:
 Brussels
 Moscow
 Rabat
 Washington
If data for the node Turin is not available please include with a remark data for Milan.
4.4. Describe your Uptime Guarantee:
 Define what you mean by uptime
 What is the level of uptime in % (e.g. 99,9%) ?
5. Billing
 Describe your electronic detailed bills, the format, accessibility and provide samples.
6. Standard Service Levels (SLA)
 Include your Standard Service Level Agreements for the requested services in English
or Italian language.
 Include the procedure for reporting outages and notification to ETF in case of
scheduled maintenance and emergency maintenance.
How services are contracted under the framework contract
The ETF can issue order forms for specific services under the framework contract. An example of the
order form used is attached to the draft contract.
The budget for each assignment will be that agreed between ETF and the contractor in the signed
contract.
On a monthly basis, the Contractor shall provide ETF with a single invoice for all the services, where
aplicable; the details of the invoiced services should be available for consultation on a dedicated web
site or in electronic format .
At no stage in the process the ETF is legally bound to issue an order form. The ETF has therefore no
legal commitment to the contractor in case the agreement is not reached on the budget, an activity is
cancelled, etc.
Budget
The maximum budget available to issue order forms under the framework contract for the maximum
duration of 4 years is € 400,000.
The actual prices will be those quoted by the successful tender in his financial proposal.
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Payment plan
Final payment
YES
YES
%
Triggered by
100 % of installation and
Setup fee
100 % of monthly
services rendered
ETF approval of setup phase
completion
ETF approval of monthly bills* where
applicable
* On a monthly basis, the Contractor shall provide ETF with a single invoice for all the services; the
details of the invoiced services should be available for consultation on a dedicated web site or in
electronic format .
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2 - TIMETABLE
The timetable for this tender procedure and signature of the resulting contract is as follows:
Activity
Tender launch date
Deadline for request of
clarifications
Site visit or clarification meeting*
Last date on which clarifications
are issued by ETF
Deadline for submission of
offers
Opening session
Date
Comments
25/06/2013
23/08/2013
22/07/2013
28/08/2013
04/09/2013
see ‘Guidelines for ETF public
procurement’ for more details
11/09/2013
Evaluation of offers
18/09/2013
Notification of award
1 week after evaluation date
estimated
Contract signature
4 weeks after evaluation date
estimated
December 2013
estimated
Commencement date of
activities
estimated starting date

A site visit to the building has been scheduled for 22/07/2013 at 14.00 local time at the ETF
Head-quarters in Turin, Italy. There will be no additional dates scheduled.

The purpose of the site visit is to familiarise interested tenderers with the layout, while
simultaneously providing an opportunity to ask questions.

Tenderers wishing to attend the site visit, should notify the ETF two working days in advance
by email addressed to the FINCOP Procurement Team, [email protected].
A maximum of two representatives per tenderer may attend the site visit.
| 09
3 - PREPARING A TENDER: REQUIRED
DOCUMENTS
3.
Supporting Documentation
Tenderers must provide a full set of documents for each of the following three areas, which the
evaluation committee will assess before proceeding with evaluation of offers.
i.
Declaration on Exclusion Criteria
Tenderers are required to provide the completed and signed ‘Declaration on exclusion
criteria’. This standard declaration form is available for downloading at the following address:
http://www.etf.europa.eu/web.nsf/pages/Negotiated_procedure
Tenderers will be excluded in case they are in any of the situations listed in the declaration on
exclusion criteria. The ETF may request further documentary evidence to support this selfdeclaration before contract award.
ii.
Selection documentation
Tenderers must prove that they have the technical & professional, and economic & financial
capacities to effectively perform and administer the contract.
Technical & professional capacity
The tenderer must have the following technical and professional capacity to perform the
contract:
1 - Experience of at least 3 years in the provision of Internet and Telephony services and the
integration of both in Italy.
Evidence of this capacity must be provided by:

A list of 10 major clients in Europe at least 5 of which based in Italy

A list of projects initiated during 2010, 2011, 2012 (one project per year, of which at
least one in Italy), in which you have been the primary service provider in the
requested telecommunication areas indicating year, location and business area of
customer
Economic & financial capacity
The tenderer must be able to prove that he is in a stable financial position.
Evidence of this capacity must be provided by:
1.
2.
The presentation of duly certified balance sheets and profit and loss accounts for the
past three financial years for which accounts have been closed.
The following table on the tenderer’s financial stability duly filled in:
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Parameter
Formula
Value
(to be filled in by
tenderer)
N-3
Working Capital
Financial Independence
Net Result
Turnover in respect of the
services to which the
contract relates to in Euros
N-2
N-1
Current Assets
--------------------------- =
Current Liabilities
Own Funds
------------------------------ =
Total Liabilities (Equity &
Third Party Debts)
-------
Where N is the current year for which accounts have not been closed.
In the case of a consortium submitting an offer, each member of the consortium must provide the
required evidence. For ‘technical and professional capacity’ the evidence provided by each
member of the consortium will be checked at consortium level to ensure that the consortium fulfils
the criteria.
iii.
Standard forms
Tenderers must provide the following forms duly completed and signed:
1 - Legal Entity Form and related supporting document(s):
http://ec.europa.eu/budget/contracts_grants/info_contracts/legal_entities/legal_entities_en.cfm
2 - Financial Identification Form:
http://ec.europa.eu/budget/contracts_grants/info_contracts/financial_id/financial_id_en.cfm
3.2
Offer: Technical Proposal & Financial Proposal
The tenderer’s offer must demonstrate an understanding of the ETF terms of reference and be
presented in clear concise language.
i.
Technical proposal
Tenderers are requested to fill in the provided tables (please refer to Annexes at pag.18) and
add them to the technical offer.
The technical proposal must include the following information and must be undersigned for
acceptance:
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










ii.
The Annex 1 “ Main internet” – duly filled out - as attached in Terms of Reference
The Annex 2 “ separate internet for guest users” – duly filled out - as attached in Terms of
Reference
The Annex 3 “ Telephony” – duly filled out - as attached in Terms of Reference
The Annex 4 “ ISDN lines for videoconferencing” – duly filled out - as attached in Terms of
Reference
The Annex 5 “ helpdesk 24/7/365” – duly filled out - as attached in Terms of Reference
The Annex 6 “ Sample of services provided as service Provider in the requested areas” –
duly filled out - as attached in Terms of Reference ( not more than 400 words)
The Annex 7 “ Detailed plan for implementation”– duly filled out - as attached in Terms of
Reference
The Annex 8 “ SIP trunking”– duly filled out - as attached in Terms of Reference
The Annex 9 “ Internet services”– duly filled out - as attached in Terms of Reference
The Annex 10 “ Billing”– duly filled out - as attached in Terms of Reference
The Annex 11 “ Standard Service levels ( SLA) ”– duly filled out - as attached in Terms of
Reference
Financial proposal
Tenderers must use the standard format (see next page) to present their financial proposal.
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FINANCIAL PROPOSAL
General comments on the financial proposal:
■
■
■
■
all prices must be quoted in Euro;
the assumptions stated below the table must be included on the tenderer’s financial
proposal, which must be undersigned for acceptance;
prices must be quoted free of all duties, taxes and other charges (including VAT) as the
ETF is exempt from such charges under Articles 3 and 4 of the Protocol on the privileges
and immunities of the European Communities for services rendered by tenderers having
their place of business within the European Union;
the tenderer to whom the contract will be awarded will have the sole responsibility for
complying with taw laws which apply to him in line with Article II.11 to the draft contract.
Estimated Total Cost of Services for 4 years
1. Total cost for installation and setup
Compile the cell of the below table:
Required Services
Total cost
Installation and Setup of all
above services
(one time charge)
2. Total cost of required services over 4 years
Compile all cells of the below table:
Required Services
1st year
charge
2nd year
charge
3rd year
charge
4th year
charge
Total for
4 years
Main Internet all inclusive
as per technical specifications
1. Main Internet
Separate Internet all inclusive
as per technical specifications
2. Separate Internet for guest
users
Telephony all inclusive
except call charges
as per technical specifications
3. Telephony
ISDN lines all inclusive
except call charges
as per technical specifications
4. ISDN lines for
Videoconferencing
Helpdesk 24/7/365
Total:
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3. Total call charges sample month
Compile the last column of the below table inserting the total charge according to your proposed call
plan in case of using SIP Trunking for each destination and the total sum:
Country
Italy
Calls
Duration
Avg Duration
1610
67:46:35
00:02:32
673
36:23:12
00:03:15
Yugoslavia,
Belgrade
Azerbaijan, Mobile
24
01:46:02
00:04:25
10
01:10:00
00:07:00
Belgium, Bruxelles
125
24:23:58
00:11:43
Armenia
9
01:05:12
00:07:15
Lebanon
16
01:04:31
00:04:02
Belgium, Mobile
30
03:40:34
00:07:21
Tajikistan
21
00:54:40
00:02:36
Romania
43
06:26:38
00:08:59
Lebanon, Mobile
12
00:52:01
00:04:20
Tunisia
32
05:59:41
00:11:14
104
16:08:41
00:09:19
Jordan
5
00:43:47
00:08:45
Jordan, Mobile
3
00:43:18
00:14:26
18
04:06:27
00:13:42
9
00:43:02
00:04:47
41
02:37:13
00:03:50
10
00:33:41
00:03:22
Italy, Mobile
France, Paris
Ukraine
Kyrgyzstan
United Kingdom,
Mobile
Turkmenistan
Total Call
charges (in €)
Total:
4. Total Cost for all the services
Sum calculated above
Cost in €
1. Total cost for installation and setup of all the
services
2. Total cost of required services over 4 years
3. Total call charges sample month
multiplied by 48* ( for a total of 4 years)
Total:
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List of additional Service Charges
Tenderers are requested to provide the following costs by compiling all cells of the below tables.
These additional services will not have any effect on the financial evaluation.
Services required
Detailed call plan for all available
destinations as per technical
specifications 3.6 Telephony Call
Plan
Additional Services
Please feel free to include separate detailed table(s) for the
call plan
1st year
charge
2nd year
charge
3rd year
charge
4th year
charge
ISDN PRI
Installation and setup of ISDN PRI
PSTN fallback solution for SIP
Trunking
Installation and setup of PSTN
fallback solution
Additional ISDN BRI line all inclusive
except call charges
Installation and setup of ISDN BRI
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4 - EVALUATING THE OFFERS: AWARD CRITERIA
ETF will use the following award criteria to evaluate the offers received:
Technical award criteria
As per ANNEXES Technical Proposal
Weighting
(out of 100)
Main Internet - Annex 1
10
Separate internet for guest users - Annex 2
1
Telephony - Annex 3
10
ISDN lines for Videoconferencing - Annex 4
1
Helpdesk 24/7/365 - Annex 5
1
Sample of services provided as Service Provider in the requested areas* - Annex 6
1
Detailed Plan for Implementation - Annex 7
10
SIP Trunking - Annex 8
10
Internet Services - Annex 9
10
Billing - Annex 10
2
Standard Service Levels (SLA) - Annex 11
4
Financial award criteria
Total cost of Services for 4 years (see pg. 14)
40
*The sample of services should be taken from the list requested and provided as selection
documentation
Minimum threshold score against technical award criteria:
Tenderers scoring less than half points for any one of the technical award criteria will be excluded.
Evaluation on the basis of best value for money:
The formula used by the ETF to calculate which offer represents the best value for money
incorporates the score for the technical quality and price as described at paragraph 6.3 to the
Guidelines for ETF public procurement (http://www.etf.europa.eu/web.nsf/pages/Open_tenders).
| 16
ANNEXES - TECHNICAL PROPOSAL
Mandatory Technical Specifications
ANNEX 1
1. Main Internet
1.1. 100Mbps guaranteed bandwidth
1.2. IP Addresses
 32 fixed public IPv4 addresses in subnet
1.3. Domain Name Registration, Maintenance and
Transfer
 Currently for domains etf.europa.eu,
Comment



qualificationsplatform.net
1.4. Fully managed secondary DNS Service
 provide Name Server addresses resolving
functions in case of failure of main DNS
server located at ETF premises

1.5. DSL Backup Service
 Provision of DSL backup service in case of
local loop problems
 PCR 2048/512Kbps and MCR 512Kbps –
or closest available

1.6. Access Point interfaces:
 Supply of CISCO router or equivalent for
the access at ETF premise.
 Installation, maintenance and remote
controlled by Service Provider.
 4-hour time-to-repair 24/7/365
 Explain reasons if non-Cisco router is
proposed.

1.7. Network Monitoring 24/7/365:
 Monitoring and controlling 24 hours 7 days
a week in order to face in a short time any
network malfunction or trouble.

1.8. Helpdesk 24/7/365:
 Service Availability 24/7 on free phone
number

1.9. Traffic Reports
 Easy online accessible graphs on incoming
and outgoing traffic.

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ANNEX 2
2. Separate Internet for guest users
 PCR 2048/512Kbps and MCR 512Kbps or
closest available
 8 fixed public IPv4 addresses in subnet
 All traffic included
 Supply of CISCO router or equivalent for
the access in ETF premise.
 Installation, maintenance and remote
controlled by Service Provider.
Comment

ANNEX 3
3. Telephony
Comment
3.1. SIP Trunking
3.1.1.Availability
 Describe the provided reliability of the
voice connectivity.
 Indicate maximum unplanned downtime
per year and average time to repair.

3.1.2.Capacity
 Ensure at least 40 concurrent calls with
G711.a
 Describe the provided bandwidth and how
you ensure it.

3.1.3.Quality
 Even so voice quality is subjective to the
caller, please provide description of your
provided quality possibly using measures
like Mean Opinion Score (MOS)

3.1.4.PSTN Fallback Solution
 See details under 3.3 ISDN PRI

3.1.5.Necessary Equipment
 Supply of the necessary equipment for the
access at ETF premise.
 Installation, maintenance and remote
controlled by Service Provider.
 4-hour time-to-repair 24/7/365

3.1.6.Fax Traffic Support
 Describe its support for fax traffic

3.1.7.Audio Codecs
 Provide a list of all audio codecs supported
by the proposed service

3.2. Existing IP PBX
 Full compatibility and interoperability with
the at ETF premises installed Avaya Aura
Equipment and related phones:
 Avaya Media Servers S8300
 Avaya Media Gateway G450
 Avaya Session Border Controller

| 18
(SBCAE 100)
 Avaya 3725 DECT
 Avaya 9608 IP Deskphones
 Avaya 9611 IP Deskphones
3.3. ISDN PRI
 15 in and 15 out channels for telephone
communication
 These line will be used during the test and
implementation phase of SIP trunking as
fallback solution (probably until end 2014)
 Propose future PSTN FALLBACK solution
when SIP Trunking has been successfully
implemented to replace this ISDN PRI:
 To save monthly cost
 To ensure at least 4 concurrent
calls as a backup connection in the
event that SIP Trunk is not able to
provide communication services

3.4. Number Range and Number Portability
 Ensure number range and full portability
011.630-2200 until 011.630-2599

3.5. Emergency Services
 Emergency services must be included in
the proposed calling coverage area
 Minimum reachability of 112, 113, 115 and
118

3.6. Call Plan
 Describe included features
 Detail your proposed call plan pricing for
ETF worldwide:
 In case of using SIP Trunking
 In case of using PSTN fallback
solution

ANNEX 4
4. ISDN lines for Videoconferencing
 4 ISDN BRI lines
Comment

ANNEX 5
5. Helpdesk 24/7/365
 Service Availability 24/7 on free phone
number
Comment

| 19
Mandatory Technical Documentation
ANNEX 6
6. Sample of services provided as Service Provider
in the requested areas
Comment
 Describe at least 2 projects within the last
three years in which you have been the
primary service provider in the requested
areas indicating location and business
area of customer (not more than 400
words).
ANNEX 7
7. Detailed Plan for Implementation
Comment
7.1. Infrastructure
 Describe below your proposed
Infrastructure to implement the mandatory
technical specifications including a
graphical representation. Please explain
additionally reasons if you foresee
optimizations of equipment or of services.
7.2. Smooth transfer from current Service Providers
 Describe below details how you will ensure
a smooth transfer after contract signature
until implementation date 01.02.2014.
 Please detail for Main Internet, Separate
internet for guest users, Telephony and
ISDN lines for Videoconferencing
ANNEX 8
8. SIP Trunking
Comment
8.1. In 400 words or less describe below the benefits
of your proposed solution.
8.2. In 200 words or less describe below how you will
ensure best quality of the service
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ANNEX 9
9. Internet Services
Comment
9.1. Specify below your Network Topography
(distinguish between owned and partnered).
Include a map if available.
9.2. Describe below your readiness for IPv6 and IPv4IPv6 dual-stack solutions
9.3. Include below the average PoP-to-PoP round trip
delay (in ms) for the Turin node during March
2013 to:
 Brussels
 Moscow
 Rabat
 Washington
If data for the node Turin is not available please include
with a remark data for Milan.
9.4. Describe below your Uptime Guarantee:
 Define what you mean by uptime
 What is the level of uptime in % (e.g.
99,9%) ?
ANNEX 10
10. Billing
Comment
 Describe your electronic detailed bills, the
format, accessibility and provide samples.
ANNEX 11
11. Standard Service Levels (SLA)
Comment
 Include your Standard Service Level
Agreements for the requested services in
English or Italian language.
 Include the procedure for reporting
outages and notification to ETF in case of
scheduled maintenance and emergency
maintenance
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5 - CHECKLIST FOR SUBMISSION OF TENDER
When submitting a tender you must acknowledge that you have read and understood the Guidelines
for ETF public procurement (http://www.etf.europa.eu/web.nsf/pages/Open_tenders) and ensure that
you have compiled your tender in accordance with the below checklist, to be attached to your
Please Tick  the boxes below

I have read and understood the Guidelines for ETF public procurement

I have read and I accept the terms and conditions of the draft contract

I have submitted my tender within the stipulated deadline

I have submitted my tender in three separate inner envelopes (A, B and C) within an outer
envelope or parcel

I clearly stated the following information on the outer envelope or parcel:
 The reference number of the Call for Tender (CFT/XX/ETF/XXX°).
 The title of the tender
 The name of the tenderer
 The indication “Offer – Not to be opened by the internal mail service”
 The ETF address for submission of offers
 A clear postmark showing the date

I have sealed the outer envelope or parcel with adhesive tape and signed across the seal

I have drafted my tender in one of the official languages of the European Union

Both the technical and financial proposals are signed by the tenderer’s legal representative
I confirm that Envelope A contains one signed original of the following supporting documentation:

The required Declaration on Exclusion Criteria

The required evidence of the Selection Documentation

The duly completed and signed Legal Entity Form and required supporting document(s)

The duly completed and signed Financial Identification Form
I confirm that Envelope B contains:

One signed original and 3 copies of the technical proposal

The present checklist duly signed and dated
I confirm that Envelope C contains:

One signed original of the financial proposal presented in the requested format
Name
(legal representative)
Signature
Date
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PART B: DRAFT CONTRACT
This is the contract template currently used by the ETF. The final contract will be based upon this
general template and together with the ETF terms of reference and the successful tenderer’s offer technical and financial proposals – will form the legal agreement between the two parties for
implementation of the service and all required administrative and financial conditions.
The ETF standard contracts templates are the following:
Contract_FWC (EN/IT)
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