EXECUTIVE SUMMARY
TM is engaging with TNB to respond in this responding to this tender. TM and Partners feel our proposal
proves to be the best selection among other alternative submissions. We also feel that the solution
we’ve proposed meets and exceeds TNB’s objectives stipulated within the tender document.
When designing our solution these were
the key areas that we focused on to ensure
that the solution and project would be a
success:
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network resiliency,
secure network environment
network availability,
Total Cost of Ownership,
operational efficiency
reliable and responsive support
Technology plays an integral role in our proposal. But the success of this project, greatly depends on
proven knowledge, and experience in managing the implementation part of the to-be project. Success in
all sense will be about the capability of the partner to mold these technologies through their ability to
manage people, work groups, systems and appliances. Merging all these ingredients into a coordinated
team that adopts defined best-practices, through this approach, the client will be ensured of consistent
and measureable quality that completes the value loop of their capital investment.
To attain this, TM has allied with prime partners Juniper Networks Inc and IBIL (M) Sdn. Bhd (IBIL). IBIL is
the first company in the Asia Pacific Region to be engaged by a major Tier-1 National Service Provider to
build a significant layer of a telecommunications infrastructure based on the Establish Operate and
Transfer (EOT) concept. As TM migrate their national and global assets into a service and feature rich
infrastructure via the HSBB investment, this multi-layered showcase would be the first in the ASEAN
region, and only comparable to those BT, NTT, and ATT of the world. IBIL as the first selected partner,
for the first layer (the new NGN IP Core) to be rolled-out in this mammoth project, makes IBIL an
obvious and a sure-fit to be the primary technology partner in this TNB Project.
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The Establish Operate Transfer concept is a full design, plan, build, integrate, migrate, decommission,
operate and transfer engagement. IBIL is tasked to build and develop the new IP MPLS core network and
then jointly operate it with TM. The engagement also has a comprehensive technology transfer program
in place whereby many TM engineers will be brought through a full certification program that enables
the participants to be world class network engineers.
Juniper Networks routers have been used by Service Providers and large enterprise customers
worldwide for nearly a decade. Within a short time that the technology has been in the market, Juniper
Networks has proven through live network implementations that it is the best network equipment that
money can buy. Customers using Juniper Networks gear have been able to ensure a highly stable
network environment to enable them to focus on their core businesses.
TM and partners brings to TNB a vast
amount of experience in the large Service
Provider domain. Large networks have their
own intrinsic problems when it comes to
development, operations and maintenance.
We as a group bring this proven experience
to bear into this project.
TNB is a national utility. This national
importance should always be accurately
judged. In its whole entirety and context…
stability and resiliency of TNB’s primary
communication backbone is a national
interest.
When it comes to deploying, operating and
maintaining networks… experience counts.
This experience has led us and our partner’s experience to incorporate best practice methodologies for
network engineering and operations which we have used to develop, operate and maintain the most
critical of the nation’s infrastructure, the Telekom Malaysia telecommunications network.
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Our engineering methodology has been honed over the span of many years to ensure timely network
deployment while meeting the strictest quality standards that is a must for network infrastructures. We
have a set methodology which takes the business requirements and operational requirements into
anchored reality. This will ensure fast network delivery, network flexibility while maintaining operational
efficiency. When planning, designing and deploying networks, we used a tried and tested work
breakdown system that ensures work is completed in accordance to set methods and procedures to
ensure network deployment quality. This is deeply anchored within an understanding that planning
alone will not ensure success; a plan needs to be communicated and understood coherently among all
project members, enforceable, track able and be able to be reported within the project and
stakeholders transparently.
Our operational methodology uses the same experience gained from operating the single largest
network infrastructure in Malaysia. Our tried and tested support and maintenance method uses a
comprehensive troubleshooting procedure to ensure rapid and precise response to network incidents.
We will use the same best-practices when supporting TNB’s network to ensure this national
infrastructure is a secure and highly available environment for TNB to conduct its core business.
TM and Partners network-support proposal includes nationwide support coverage second-to-none. We
have nationwide footprint via offices situated across Malaysia to ensure that all network incidents are
responded to in a timely and efficient fashion in accordance to the SLA set by TNB. As part of the
coverage of TM internal infrastructure project, we are also able extend to TNB support services to
roughly 30 countries globally, which is situated within the existing TM Global Network footprint, a
readily available option, in such an event that TNB requires such a service.
All offices have experienced personnel to ensure that troubleshooting diagnostics is done in a
methodological and rapid manner. Spares for the project will also be situated at all support office
locations to enable fast replacement of parts if and when required. Our spares capability is also
enhanced by a comprehensive inventory management system that ensures that spare parts are always
available at the right location when required. To trigger our resources to answer to network incidents, a
24 x 7 helpdesk is in place to log and track all reported cases.
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TM and Partners experience in deploying
networks has also led it to build a solid
program and project methodology. This
methodology is based on PMI’s PMBOK
best
standards
for
project
implementation and control. The various
best practice areas of project
management will be used to ensure that
this project is always in a controlled and
manageable environment. This will help
ensure timeliness of deliverables while
maintaining the quality of works done.
To enhance the project delivery, IBIL have invested heavily on a project management system based on
pervasive Microsoft applications such as Project Server, Performance Point and Sharepoint. This
advanced project management IT solution enables TNB to track progress and access online reports as
things happen on-the-ground in near real-time visibility enabling access to project timelines, project
plans and resource schedules.
The platform will also provide for content management of key deliverables such as the Network
Blueprint and all other associated project documentation. Complete with auditing, versioning and
workflow automation. With TNB’s active participation via this platform, project collaboration becomes a
reality, improving confidence of stakeholders and project leaders. All members will be consistently
aware of their responsibilities and requirements as they participate in this project. A transparent project
experience that few companies have ever seen or experience in this country.
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