How to Login to the Cisco “Agent” desktop”.

Search for the “Agent” software in “All Programs” under Cisco > Desktop > Agent. Some of you
may have a shortcut to your “Agent” software on your desktop with a Telephone handset Icon.
Click on your preferred method.

The “Cisco Agent Desktop” login starts and is immediately minimized on the taskbar at the
bottom of your Windows desktop, and immediately a “Dialog Box” appears.
 To “Login” enter the following information in the “Dialog Box”.
 ID: = (BMCC Account).
Ex. Tom Jones = tjones.
 Password: = (BMCC Password). .
 Extension: = (The UCCX Line number, NOT your personal extension).
Ex. UCCX Line = 4xxx.
 Hit “enter” or “ok”. A window will open with the “Cisco Agent Desktop”.
 If you attempt to “Login” and the ID is already in use by another agent, you will be
asked if you want to force the login. If you opt to do so, you will be logged in and
the other agent using that ID will be logged out.
How to “RECEIVE” calls on your “Cisco Agent Desktop”.

To receive calls on your “Cisco Agent desktop” you must make yourself “READY”.

Locate the icon with a “GREEN Flash”. Click on the “GREEN Flash” icon and it will put you in
“READY” mode. “READY” mode will allow you to receive calls for your particular department.
How to Logout of the Cisco “AGENT” desktop successfully.

To “Logout” of the “Cisco Agent” desktop” you cannot have a call on queue. If you are on a
call when you click “Logout”, you will remain logged in until the call is ended. Once you are
finished with the call you can successfully “Logout”.

Locate the icon with a “RED Flash”. Click on the “RED Flash” icon and it will put you in “NOT
READY” mode. “NOT READY” mode does not allow you to receive calls for your particular
department.

Click Close (the X in the upper right corner of the Cisco “Agent” Desktop window) to exit from the
Cisco “Agent” desktop successfully.