HOUSEKEEPING
MANAGEMENT
SECOND EDITION ︳MATT A. CASADO
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
CHAPTER 2
The Executive Housekeeper as Department Manager
Main Concepts
• Management Concepts and the Executive
Housekeeper
• Coordination of Effort in the Workplace
• The Cycle of Control
• The Executive Housekeeper as Department Head
• Management Responsibilities of the Executive
Housekeeper
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
MANAGEMENT CONCEPTS AND THE
EXECUTIVE HOUSEKEEPER
• The executive housekeeper must be
concerned with the department’s
productivity. (Frederick Taylor’s Scientific
Management theory).
• The executive housekeeper must be
concerned with the department’s
workforce by understanding the dynamics
of human behavior (Elton Mayo’s Human
Relations theory).
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
COORDINATION OF EFFORT IN THE
WORKPLACE (HENRI FAYOL)
The executive housekeeper must practice
the following functions of management:
• Planning
• Organizing
• Directing
• Coordinating
• Controlling
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
THE CYCLE OF CONTROL
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
THE EXECUTIVE HOUSEKEEPER AS
DEPARTMENT HEAD
• The executive housekeeper must have
good technical, people, and conceptual
skills.
• Other qualifications of executive
housekeepers are the abilities to be
effective in:
– Supervision – Leadership – Communication
– Administration of Power – Delegation
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.
MANAGEMENT RESPONSIBILITIES OF
THE EXECUTIVE HOUSEKEEPER
Some of the management abilities executive
housekeepers must master are:
•
Time Management
•
Problem Solving
•
Total Quality Management (TQM)
•
Ethics
•
Decision-Making
Copyright © 2012 by John Wiley & Sons, Inc. All Rights Reserved.