Information Seminar for National Reference Points
Paris, September 27-28, 2012
Comparison between the
EQAVET Quality Cycle and the
ISO 9001 and the EFQM Model
Hungarian experience
Katalin Molnar-Stadler
Innovative tools for quality improvement
in the Hungarian VET sector
 SA against the VET specific EFQM Model 1995-1999
 COMENIUS 2000 Quality Improvement Program for Public
Education 2000 – 2004
 QM models for implementation of a Partner-focused
operation and a Total Quality Management System
(COM I. and COM II.)
 Hungarian Public Education Quality Award (KMD) 2002
 Accreditation System for Adult VET Providers 2002
 Development Program for Vocational Training Schools
Phase I: 2003-2006, Phase II: 2006-2009
 Self-assessment Model for Vocational Schools (SZÖM)
 Institutional Quality Management Programme (IMIP) 2004
What do we have?
COM II.
ISO 9000
EFQM
VET
institution
COM I.
KMD
NMD
SZÖM
BGR
IMIP
The common base
Plan
Act
A
P
C D
Check
Do
European developments in Quality
Assurance of VET
The VET Common Quality Assurance
Framework (CQAF)
The European Quality Assurance
Reference Framework for VET
(EQAVET)
1. Planning
4. Review
QUALITY
ASSURANCE
CYCLE
3. Evaluation
2.
Implementation
Use of the Quality Cycle
on different levels
Planning
Review /
Improvement
Methods,
tools
Assessment,
evaluation
Planning
Review /
Improvement
Implementation
Assessment,
Evaluation
Implemen
-tation
Common quality criteria  QUALITY
•
•
•
•
•
•
•
A clear purpose.
An implementation plan.
An assessment system.
A systematic evaluation
strategy.
A visible and documented
connection between
feedback mechanisms
and the planning process.
A systematic approach to
quality.
…….
Q
EQAVET
as an integrating tool
EQAVET
Adult Training
Accreditation System
Public Education Quality
Award Model (KMD)
Self-assessment Model for
VET schools (SZÖM)
COMENIUS 2000
Institutional Model
I. and II.
ISO 9001:2008 standard
Legal requirements
Comparatory tables  EQAVET as an
integrating tool
EQAVET
Quality
Criteria
Here the
Quality
Criteria of
the
EQAVET
QA Cycle
are listed.
ISO
9001:2008
standard
IMIP
COM II.
KMD Self-
SZÖM
Institutional QM
Program
Institutional Model
assessment
Model
Model
Here the relationship between the EQAVET Quality Criteria
and the requirements of the major quality management
approaches being in use in the VET institutions in Hungary
is identified.
EQAVET as an integrating tool
Revealing the relationship between the different
QA/QM approaches used by the VET provider
helps
• identifying the directions for further
development / improvement of the OMS,
• integrating the various QA/QM approaches.

One QA / QM system
ISO 9001:2008
12
EFQM MODEL  EFQM 2010
RESULTS 500 points
ENABLERS 500 points
People Results
People
Leadership
Strategy
Partnerships
and Resources
Processes
Products
Services
Customer
Results
Society Results
Innovation and Learning
Key Results
How to use the EQAVET indicative
descriptors?
It should be investigated:
1. What do the EQAVET indicative descriptors mean in the
operation, QMS of the VET provider?
2. What the VET provider needs to do in order to make the
EQAVET indicative descriptors valid in their operation,
QMS?
3. How can the VET provider further develop / improve
their QM systems in order to ensure its compliance with
the EQAVET Framework?
4. How can the different QA /QM approaches (systems,
models) be integrated?
The structure of the EQAVET Institutional
Model
EQAVET indicative
descriptors
Interpretation of the
indicative descriptors
(at VET provider level)
1. PLANNING
European, national and regional Explanatory notes to the
VET policy goals/objectives are
indicative descriptors
reflected in the local targets set
with possible examples.
by the VET providers.
Explicit goals/objectives and
targets are set and monitored.
Responsibilities in quality
management and development
have been explicitly allocated.
How to use the EQAVET indicative
descriptors?
Main steps
Step 1: Preparation
•
Look for the EQAVET Quality Criteria and indicative
descriptors in your operation / quality management system.
Review of the QMS – Investigate the compliance of the operated
system against EQAVET.
• In your own QMS where can you give answer to the EQAVET
Quality Criteria and indicative descriptors?
• Is there a need for integrating the different approaches?

Comparatory tables
EXAMPLE: Comparison
of the EQAVET QC and the ISO 9001:2008
EQAVET
Quality Criteria
EVALUATION
Evaluation of outcomes and
processes is regularly carried
out and supported by
measurement.
Requirements of the
ISO 9001 : 2008 standard
Requirements of the assessment and evaluation
system of the institution:
8.2. Monitoring and measurement
8.2.1. Customer satisfaction
8.2.2. Internal audit
8.2.3. Monitoring and measurement of
processes
8.4. Analysis of data
5.6. Management review (review of the quality
management system)
5.1. Management commitment (towards conducting
management reviews)
8.1. General provisions (planning and implementing
the monitoring, measurement and analysis
processes)
EXAMPLE:Comparison
of the EQAVET QC and the EFQM Model
EQAVET
Quality Criteria
REVIEW
Feedback and procedures for
change.
Respective criteria and sub-criteria of the EFQM
Model
1.b) Leaders define, monitor, review and drive the
improvement of the organisation's management system
and performance.
1.e) Leaders ensure that the organisation is flexible and
manages change effectively.
2. c) Strategy and supporting policies are developed,
reviewed and updated.
2. d) Strategy and supporting policies are communicated,
implemented and monitored. (E.g. Set clear goals and
Objectives and refine the strategy in line with
achievements.)
5. a) Processes are improved.
5. d) Products and services are improved.
5. e) Customer relationships are managed and enhanced.
How to use the EQAVET indicative
descriptors?
Step 2: Examination of the VET provider’s answers
to the indicative descriptors
• Content-based evaluation of the institutional
answers: check if the indicative descriptor in
question is managed in a systematic and efficient
way?
• No answer or only partial answer exists to the
indicative descriptor: identify what is needed for
the appropriate operation in that particular field?
How to use the EQAVET indicative
descriptors?
Step 3: Further development / improvement of
the VET provider’s quality management
system
• Designing improvement actions
• for the professional criteria which are not
(fully) met.
• Implementation and evaluation of
improvement actions.
Thank you for your attention!
[email protected]