Person Specification
Position Title
Team Leader - Pest Control
Division / Section
Environment / Scientific, Bereavement & Registration Service
Service Area
Place
Responsible To
Operational Manager
Person Specification
Qualifications,
training &
professional
membership
 Educated to an appropriate professional or
Essential
technical level qualification, eg Diploma in
general pest control (British Pest Control
Association Part ii) , or have considerable
relevant experience and demonstrated
competence, including managing staff, services,
projects, budgets, and customers.
Essential

Requires knowledge of risk management,
resource planning and performance monitoring
and control.

Able to lead sales and marketing activity,
actively pursue sales leads and account
manage relationships with commercial
customers and complete tenders to maximise
the growth of pest control income for the
Council.
Essential

The post-holder will be required to have a good
knowledge of the full range of pest control
duties.
Essential

A full driving licence.
Essential
The successful candidate will demonstrate evidence of the following experience,
knowledge, skills and understanding. Evidence will be sought for selection purposes.
SUPERVISION AND PEOPLE MANAGEMENT

Responsible for the provision of advice to all
team members on pest infestation and other
relevant duties ie Pigeon proofing.
Essential

Deputise for the manager in his/her absence.

Essential
Essential
Ensure appropriate staff training in respect of
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the safe use of all rodenticides insecticides, live
animal traps, breakback traps demonstrating
best practice and safe use in line with the
Control of Substances Hazardous to Health
Regulations 1999 and the Wildlife and
Countryside Act 1981 in respect of humane
dispatch of live animals and birds.

The post-holder will manage the work of a team
of approximately 15 staff.
 Assist the manager in training student
Environmental Health Officers within the section
KNOWLEDGE AND SKILLS
Essential
Essential

Will be responsible for his/her team ensuring
best practice and best approach to a variety of
situations including the use of appropriate
rodenticide and insecticide in sometimes
extremely sensitive situations (for example bed
bug infestation in a residential home).

The postholder will be responsible for ensuring
that his/her team will use all insecticides and
rodenticides safely in accordance with the
control of Pesticides Regulations 1986 and the
control of Substances Hazardous to health
Regulations 1999.
Essential

Keep appraised of legislation and technical
developments and changing practices within the
Pest Control industry.
Essential

Maintain proper records of inspections,
complaints safety data sheets and other
relevant records as required by the Health and
Safety at Work Act 1974 and regulations and
codes of Practice made thereunder.

Ensure working practices comply with the
sections “Safe Working Practices” document
and report any incident affecting a breach of
Health and Safety at Work Act 1974 to senior
management.

Prepare risk assessments, method statements
in line with safe working practices for work of
more complex nature and ensure compliance
by team members.
Essential

Undertake other relevant duties in accordance
with the function and grading of the post as
required.
Essential

They will be required to demonstrate examples
of using own initiative and without direct
Essential
Essential
Essential
Essential
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supervision.
 Ensure the delivery of appropriate training,
ensuring all equipment used by his/her team is
operated in accordance with the Health and
Safety at Work Act 1974.
 Under the guidance of the manager, the
postholder will be responsible co-ordinating the
control of pest infestations. They will ensure
that the work is undertaken in accordance with
the statutory functions of the Prevention and
Damage by Pest Act 1949, The Wildlife and
Countryside Act 1981, the Environmental
Protection Act 1990 and associated
Regulations and Codes of Practices.
Essential
Essential
CUSTOMER FOCUS
Essential

Ensure that all complaints (enquiries delegated
by the manager are dealt with timeously and
are recorded.

Lead sales and marketing activity, actively
pursue sales leads and account manage
relationships with commercial customers to
maximise the growth of pest control income for
the Council

Ensure excellent customer care standards are
maintained through effective handling of
complaints in extremely sensitive situations eg
advice given to wheelchair bound clients
regarding preparation work prior to treatment.
Essential

Assist the manager in complaints/enquires
concerning third parties eg mice infestations
and refer to manager for statutory action under
Prevention of Damage by Pest Act 1949.
Essential

Assist the manager with regard to complaints
received concerning staff and provide
information as requested in accordance with the
Councils Disciplinary Procedure.
Essential
WORKING TOGETHER


Promote the service in order to raise the profile
of the work and to maximise income generation
by assisting the manager with talks, workshops
and demonstration of products etc.
Co-operate on joint exercises with other
agencies eg Police Scotland, Health & Social
Care and Housing colleagues as appropriate.
Essential
Essential
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Competencies & Values Framework
Applicants will also be measured against the following competencies as per the
Competency Level outlined in Our Competency & Values Framework:
Customer focused






Works Effectively
with others





Managing change






Promotes the importance of quality customer/client services
within the team and aims to exceed customer/client
expectations
Identifies opportunities to improve the way the team delivers
customer/client services
Ensures teams correctly identify customer/client needs and
provide satisfactory solutions
Takes personal responsibility to manage customer/client
relationships
Implements service improvements
Monitors quality of service
Treats team members fairly and equally, recognises and
demonstrates appreciation of their contribution
Identifies with and has a shared commitment to achieving team
objectives
Shares knowledge and information with others
Thanks others for their contribution and efforts
Fosters good working relationships within teams in own
department
Actively seeks others input and values their contributions
Reacts positively to change
Is flexible and adapts plans in response to change
Prepares and supports team members during periods of
change
Constructively challenges current thinking and procedures and
offers alternative solutions
Gains acceptance of necessary changes by communicating
their benefits with conviction and enthusiasm
Taking Ownership
and Responsibility






Takes the initiative to start activities or actions
Recognises when a decision is needed and commits to act
Is proactive, acts quickly to address current issues
Seeks feedback and takes appropriate action
Takes responsibility for personal development
Modifies own behaviour to influence different situations
Communicating
Effectively



Uses positive, appropriate language in all situations
Communicates clearly and concisely to influence others
Uses a variety of methods to communicate in the most effective
manner
Creates a positive confident impression
Uses interpersonal skills to have a positive impact in meetings
Keeps written messages simple



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Planning and
Decision Making





Regularly monitors progress and takes corrective action to
ensure priorities are met
Gathers information from several readily available sources
Considers information objectively to establish logical options
and generate solutions
Considers options and risks before making a decision
Determines resources and co-ordinates work logically to ensure
tasks are completed effectively
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