Victims First-Northumbria
Vacancy title: Victims First Coordinator
Location: Cobalt Business Exchange, Newcastle upon Tyne
Vacancies: 1 full time (37 hours pw) and one reduced hours (30 hours pw)
Salary: Grade E £21,732 - £23,790
Business Hours: 08.00-20.00 Mon to Fri and 09.00-17.00 Sat (will include shift working)
Ref: VF007
Is making a difference to the lives of vulnerable victims and witnesses important to you? If
you are passionate about putting people first then this exciting opportunity will be for you.
Building upon our enhanced response to victims of crime, police officers will conduct needs
assessments when a person reports a crime, and this will help us to identify the impact of
each crime on each individual.
Following that assessment, those victims with identified cope and recovery needs will be
referred into the Victims First Hub, and thereafter, a bespoke cope and recovery plan will be
developed to ensure the victim and any vulnerable witnesses are provided with the support
they personally need. This support may come from a range of agencies, organisations, and
specialist services, but will be coordinated and facilitated by staff within the Hub to make the
journey through the criminal justice system seamless and manageable for the victim.
As a Victims First Coordinator you will be the first point of contact and your role will be to
ensure victims are updated and supported throughout the process. You will assess the
needs of individuals and tailor support packages which identify with the specific needs of
each case.
You will build local knowledge of what services are available and we will look for you
to proactively identify any gaps in service to inform future provision.
Your role will also be to work with the victim and offender to deliver effective Restorative
Justice interventions where appropriate.
In order to keep the victim at the heart of this service it is essential that you:
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Have a passion for delivering the highest standards of customer care and
service
Take personal responsibility and show resilience when dealing with difficult
circumstances
Have excellent communication skills, in particular, empathic listening
Demonstrate the ability to effectively engage with a range of individuals and
groups in a multi-agency environment
Can demonstrate initiative and innovative solutions to ensure victim satisfaction
Are confident in the use of systems to allow you to maintain accurate records in
line with the victims hub framework
Please refer to the Role Definition for further information.
How to apply
Please complete the attached application form and return to the following address:
[email protected]
Closing date: 7th June 2015
Interviews: Will be held June 2015
For further information regarding these posts please contact:
Rachel Snaith, Director or Communities & Commissioning (OPCC) at
[email protected] (0191 221 9806)
or
Louise Price, Victims First Manager at [email protected] at
(0191 2219875)
Applications from male candidates are welcome.