Confidential
Job Description
Role title:
Maybach Service Architect
Reports to:
MBNL IT Head of Architecture
& Planning (Shahrokh
Mohseni)
Contract position
GGS:
Version number:
Function:
MBNL IT
Location:
Amersham
1.0
Organisation
structure &
department profile:
Role objectives: to manage the end to end solution process from
requirements definition to final contracted solution across the 4
phases of contract project lifecycle. He/she will work within the MBNL
IT team and with the other functions (legal, HR, procurement to define
the target operating model for the post contract Maybach outsourced
solution and be accountable for ensuring that the selected provider’s
solution design integrates with the MBNL Maybach solution design
(organisation, ITIL processes, architecture standards, methodologies,
systems management and monitoring tools, security standards).
Created by:
Director:
HR Partner:
Role purpose:
Key Responsibilities
& Accountabilities:
(In priority order)
(Name)
Mike Corrigall (Ravi
Veerasubramanian,
Maybach PM)
Sarah Molloy
Date:
21/4/14
Date:
21/4/14
To manage the end to end solution process from requirements
definition to final contracted solution across the 4 phases of contract
project lifecycle for the Maybach MSP procurement/re-contracting.
 Communicate MBNL solution requirements to internal teams
outside MBNL IT and vendors and ensure that they are
appropriately briefed and communicated with.
 Understand the MBNL IT current issues, problems, business
drivers and proposed service solutions that the MSP must take
on board during the procurement process.
 Participate in supplier solution analysis workshops –
understand the selection strategy, USPs of suppliers and
competitive differentiators of each to help selection.
 Assist the Maybach PM in the management of project budgets
and contracting timetables
 Manage, coordinate and develop all reference material to be
used by suppliers in development of their proposed solution –
RFP. Supplier briefings, vendor Q&A responses
 Ensure that full end to end supplier solutions are risk
assessed, scored and validated for quality, fit for purpose and
alignment with MBNL IT strategy and standards.
 Provide overall leadership to all MBNL technical SME
resources in the contracting process.
 Co-ordinate access to contracting team resources –
SharePoint, meetings, document reviews
 Ensure that all SMEs/functions work to contracting project
timetables and provide necessary deliverables at the required
level of quality – supporting the PM.
Page 1
Draft
Confidential

Ensure approval of the supplier solution through internal
approval gates.
 Co-ordinate and review responses to supplier initiated
technical questions.
 Co-ordinate and participate in capability, technical
presentations and workshops with the supplier.
Managing conflicting priorities.
Getting things done in an unstructured environment.
Able to deal with constant reprioritisation.
Work well under pressure.
Get time from busy people and hold them to their commitments.
Key Challenges:
(in priority order)





People
Management:
Line Manager?
NO
Virtual (project) Manager of people?
SOME
Responsible for:
allocation of work (task based)
YES
setting direction (objective based)
NO
performance management
NO
recruitment
NO
absence management
NO
No of direct reports:
zero
Overall team size (headcount):
zero
Will need to work cross functionally with IT and non-IT colleagues.
Other People Mgt
comments:
Financial:
Other Financial
Impact comments:
Key Relationships:
(level, nature &
purpose)
Budget manager
no
OPEX responsibility
£0
n/a
CAPEX responsibility £0
n/a
P&L responsibility
£0
n/a
Can adversely impact the competitiveness of the commercials that
MBNL agrees with the chosen MSP if he/she architects a poorly
defined service solution and MBNL can incur unplanned costs if this
solution does not take into account medium to long term strategic
requirements from the MBNL business and IT strategy.
within own function:
 Director & 1st line in MBNL IT. The type of communications will be
varied from strategic, negotiating, validation of requirements,
consolidation of information, agreeing documents and presenting
complex solutions to technical and non-technical audiences.
across other function:
 1st line in MBNL legal, shareholder procurement teams. The type of
communications will be varied from strategic, negotiating,
validation of requirements, consolidation of information, agreeing
documents and presenting complex solutions to technical and nontechnical audiences.
external suppliers:
 Account Manager, SDM, Bid Manager, Solution Architect. The type
of communications will be varied from strategic, negotiating,
validation of requirements, consolidation of information, agreeing
(Name)
Page 2
Draft
Confidential
documents and presenting complex solutions to technical and nontechnical audiences.
external customers:
 None
Other key relationship comments:
Key MBNL
behaviours
One Team: Part of the MBNL family, we support each other
Take Responsibility: No sloping shoulders. Be accountable for your
own actions. Don’t pass on problems.
Be clear: Provide clear instructions or requests, simplify the complex.
Think about the audience you are communicating to.
Critical Knowledge
& Experience (non
time related):
professional / technical
professional qualifications or equivalent; technical skills
must have:
nice to have:







Technical and solution experience in IT industry.
Experience in telecoms industry preferred.
5-7 years’ experience in outsourcing solution
design covering service management, technical
solutions, telecoms OSS applications and
infrastructure
ITIL certifications and ideally Prince 2 qualified
Familiarity with project management principles –
ability to clearly interpret deliverables and
manage to set timelines
Excellent interpersonal and communications
skills
Strong business, commercial and people change
acumen
business / context
internal company knowledge (policies; procedures; strategies); industry
background; knowledge of external market
must have:




nice to have:


Skills and
knowledge:
(Name)
Ability to map business, service management,
technical
delivery,
supplier
quality
issues/requirements to solution options and
strategies and articulate the linkages.
Strong business, commercial and people change
acumen
Strong analytical skills and knowledge of supplier
management processes
Able to deal with and communicate effectively
with IT suppliers.
Self directed but can work under direction as
required, can handle pressure and tight
timescales
Familiar with financial processes and concepts
Skills and knowledge required for recruitment purposes should be recorded
here. Please select from the list below
 Planning & Organising
 Working Collaboratively
 Influencing & Persuading
 Delivery of Results
Page 3
Draft
Confidential

Focusing on the Customer
NO
Any other
comments:
(Name)
Page 4
Draft