Digital Utility
Transforming for
value and growth
The Digital Utility: Transforming for value and growth
Pursuing digital transformation across the value chain can be the most effective and cost-efficient
way to address business challenges and achieve sustainable growth.
NETWORK
Generation
Market Operations/Trading
BUSINESS IMPERATIVES
AND CHOKE POINTS
PLANT BUILDING
EFFECTIVENESS
•
•
•
Transmission
Distribution
COMMERCIAL
OPTIMIZATION
Lack of real data to
evaluate investments
and strategies
CAPITAL EFFECTIVENESS
•
Rising O&M costs
•
Cost pressures from low
power price and limited
demand growth
•
WORKFORCE EFFICIENCY
•
Incomplete view of asset
state
•
Limited preventive
maintenance capability
•
Poor quality of engineering
data from contractors
during handover
• Mostly time-based
maintenance strategies
and inefficient execution
• Challenges to safeguard
work (security)
•
•
Cost, inflexibility and
obsolescence of IT
investments
•
Ineffective document
storage, data capture and
management
•
Difficulty shifting consumer
interactions to lower cost
channels
•
•
LOAD AND CONSUMPTION
OPTIMIZATION
More new generation to
integrate
Low returns on grid
investments to date
Limited active grid management and optimization of
power economics
COST EFFECTIVENESS
Sub-optimal task assignment and performance
monitoring
Volatile commodity
markets
EFFECTIVE
MAINTENANCE
Residential and Small & Medium Businesses
Commercial and Industrial
•
CAPEX constraints
NETWORK OPERATIONS
OPTIMIZATION
CAPEX constraints with
larger and more complex
projects
RETAIL
SMART
METER
SUPPLY
•
Need for greater value from
smart meters investments
•
Immature Big Data analytic
capabilities
•
Limited results from user
change management
CUSTOMER SATISFACTION
REVENUE GROWTH
•
Need for new products and
services to meet changing
needs and exploit new
technology opportunities
•
Challenged to create
personalized insights and
recommendations
•
Slow response to rapidly
changing demands and
preferences for interaction
•
Stagnation of customer
satisfaction and churn
•
Need to improve control
over energy efficiency
programs
DIGITAL ENABLING
TECHNOLOGIES
MOBILE
ACTIVE DEFENSE
eCOMMERCE
CLOUD
ANALYTICS / BIG DATA
“CONNECTED EVERYTHING”
SOCIAL MEDIA / COLLABORATION
DIGITAL LANDSCAPE
DIGITAL PLANT AND FIELD WORK
•
•
•
•
Electronic work package
Engineering data management
Resource management
Remote operations
DIGITAL CONSUMER ENGAGEMENT
•
•
•
•
Investment management
Asset information management
Asset condition monitoring
Program performance management
•
•
•
•
•
•
•
Substation automation
Volt/VAR control
Advanced tele-protection
Dynamic line rating
Fault detection, isolation and restoration
Intelligent grid devices
Advanced meter infrastructure
TRANSFORMATIONAL
INITIATIVES
DIGITAL
ASSET
MANAGEMENT
Optimize asset planning and investment functions; more effective use of information leveraging
cloud-enabled advanced analytics to evaluate conditions and investments.
DIGITAL
FIELD
WORKER
Improve planning and scheduling, logistics optimization, more effective management of work
requirements and customer notifications, and more efficiency in back office enabled by mobile
solutions powered with analytics.
COMMERCIAL
OPTIMIZATION
Integrate and optimize
energy trading and
production, by leveraging
advanced analytics and
modelling.
INTELLIGENT
GRID
OPERATIONS
DIGITAL
ENTERPRISE
SERVICES
INTERACTIVE
DEMAND
OPTIMIZATION
•
•
•
•
•
•
•
E-vehicle integration
Demand response
Energy information services
Distributed generation support
Energy efficiency/conservation
Energy management
Digital channels
DIGITAL
ENERGY
PRODUCTS
& SERVICES
Extend the utility value
proposition; sell and deliver
new digitally enabled products
and services related to energy
generation, energy management and related premise
services.
DIGITAL
CONSUMER
INTERACTION
Transform the customer interaction model to enable digital
interaction spanning traditional
channels, Web, mobile, social
and connected home including
omni-channel solutions and
embedded customer analytics.
Optimize demand response by integrating consumer technology and grid management and cloudbased analytic tools, with linkages to social media to drive engagement. More rigorous meter and
device management, with solutions to support AMI deployment and operations leveraging analytics.
Improve fault isolation and outage management, optimize voltage and power, and more effectively
integrate distributed energy sources; use cloud-based analytics for real-time network management with
mobile technologies to direct field operations and capture data; use mobile and social media tools to
improve communications with consumers and workers, combined with analytics for better fault location.
Develop digital services to change the way support services are provided and managed and digitize people management processes (i.e., recruiting and people logistics).
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with approximately 289,000 people serving
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capabilities across all industries and business
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the world’s most successful companies,
Accenture collaborates with clients to help
them become high-performance businesses
and governments. The company generated
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year ended Aug. 31, 2013. Its home page is
www.accenture.com.
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