Information Session on ASB
Services
Liz Smith, ASB Service Manager
The Evolution of ASB Service
• Satisfaction has increased since 2006/7
• ASB Service Accredited Twice
• React ASB System
• Robust 1:1 process & effective case management
• Effective use of injunctions
• Resources have increased
• Strong witness support service
• Audit Commission – “strengths significantly outweigh
weaknesses”
What Customers thought?
Too
frightened –
labelled a
“snitch”
Officers need be
more proactive
and take quicker
action
All ASB
should be
dealt with by
ASB Team
Need effective and
earlier intervention
in cases
Need better
communication
between
NHO/ASB team
Put more staff
time into
sensitive areas
More support
for young
tenancies
More
support for
Victims
Raise
Awareness &
Confidence
More work
with parents &
young people
Evolution of ASB Services
• Piloted new ways of working
• One ASB Officer dedicated to a geographical area
• Dealt with all cases of ASB including low level
• Work collaboratively with the NHO’s on the patches
• Reviewed outcomes periodically
• Staff opinion – well received
• Rolled out Borough-wide
• Further increase in resources via the Area Teams
• Some ASB remained with NHO
• Introduced Positive Engagement Service (best practice)
• Developed witness support services
Use of Tools & Powers
•
•
ASB, Crime and Policing Act 2014
•
Abolition of ASBOs – new juvenile Injunctions
•
Positive requirements
•
Community Notices
•
Mandatory Possession
•
New Closure Orders
Effective project plan to implement – main tools went live in March
2015
New Tools and Powers
•
Delegated CPN powers – Registered Provider
•
Served 7 to date for gardens
•
Two have been prosecuted
•
Secured 116 Injunctions – majority without notice
•
Two juvenile
•
Positive Requirements on notice – Managed by PEO
•
Two Closure Orders with a Third lined up
•
Feedback from Stockport County Court
New tools & Powers – Mandatory
Possession
•
•
•
•
•
•
•
Injunctions with proven breaches
Closure Orders
Serious Criminal Offences
Breach of a Noise Abatement Notice
Breach of a Criminal Behaviour Order
Notice Includes discretionary ground
Served three to date
Positive Engagement Service
• Three Legged Stool
Prevention
• P.I.E
• Bench marking exercise
Gentoo Sunderland.
• Recruitment of 2 PEO’s.
Intervention
Enforcement
Positive Engagement Service
• Tenants with complex needs involved in serious and persistent ASB,
and are at risk of losing their tenancy.
• Referrals from ASB Officers.
• Detailed and structured needs and risk assessment, and support
plan.
• Often take the lead in developing action plans or acting as a conduit
with partner agencies to establish or maintain engagement.
• Our main role is to help stop ASB by enabling client to sustain
tenancies and bringing about lasting behavioural changes, and
improved emotional and physical wellbeing for all parties
Positive Engagement Services
• Innovative and persistent approach to our work.
• ‘Carrot and Stick’ approach.
• Strong cultivated links with partner agencies.
• Thorough risk assessment process and information sharing.
• Diverse range of skills and knowledge bases within the team.
• 58 referrals year to date
• 41 cases (71%) have avoided legal action – no further ASB
• Efficiencies saved in legal costs = £56,402
Victim Support
• Officers in place to provide intensive support to those
witnesses most in need.
• Support tailored to meet the needs of the individual
through a Needs Assessment.
• Maintains agreed level of contact.
• Support before, during and after court.
Victim Support
•
Pre court visits
•
Risk assessment of the security of the victim’s home
•
Arrange counselling
•
Our of hours Service
•
Target Hardening
•
CCTV Scheme
How are we performing?
•
•
•
•
•
Cases successfully resolved – 98.31%
Average number of days – 63
Satisfaction with outcome – 98.02%
Satisfaction kept informed – 98.45%
Satisfaction with how case handled – 98%
Any Questions?
[email protected]
tel: 0161 218 1381