Position Title:
Position Classification:
Position Number:
Faculty/Office:
School/Division:
Centre/Section:
Supervisor Title:
Supervisor Position Number:
Production Officer
Level 7
307465, 314885
Community and Engagement
Brand, Marketing and Recruitment
Digital and Creative Services
Senior Production Officer
315239
Your work area
The Brand, Marketing and Recruitment (BMR) division provides organisational-wide brand strategy and
ongoing brand management; strategic marketing and planning; marketing communications activities;
and digital communication, research and segmentation. The team provides sales, marketing planning
and campaign assistance to help attract and recruit students. Marketing and recruitment activities
planned and implemented by BMR are designed to help achieve the University’s strategic goals of
brand and reputation building and attracting domestic and international students to study at The
University of Western Australia (UWA).
Digital and Creative Services within BMR division provides creative services across the University. This
team develops creative outputs aligned to and focused on building the UWA brand through the delivery
of high-quality communication and marketing material across a variety of engagement and media
channels.
Reporting structure
Reports to: Senior Production Officer
Your role
The Production Officer will, under limited direction, provide end-to-end project management for digital
and print creative projects and tasks. This officer will work with UWA staff to ensure their project
requirements are well-planned and implemented, while ensuring DCS production staff are supported to
deliver high-quality customer focused solutions. The role will be responsible for ensuring the University
follows a user-centred approach, while complying with UWA brand guidelines and industry best
practice.
Key responsibilities
Lead the delivery of customer-focused solutions by gathering and analysing information on user
behaviour and understanding the competitor landscape
Manage the planning, scoping, production and delivery of high-quality digital and print publications
Create an engaging, customer-focused content experience across printed and digital platforms
Identify and implement methods to increase user-engagement
Maintain high levels of client satisfaction by providing clear communication, managing expectations and
delivering project milestones based on mutually agreed goals.
Develop, document and manage project plans, scope, production briefs and delivery goals
Promote a high-performance team culture and seek opportunities to improve workflow processes
Foster a collaborative team environment that is supportive, consultative and informative
Other duties as required
Your specific work capabilities (selection criteria)
Relevant tertiary qualification or demonstrated equivalent competency
Demonstrated experience in managing large, complex, high-quality and on-brand print and digital
projects from start to finish
Demonstrated experience acquiring customer feedback to identify, scope and create the best possible
customer experience
Experience advocating for the user and promoting content strategy best practices, principles, and
methodology
Extensive experience in client liaison, client relationship management, negotiation and expectation
management
Demonstrated ability to communicate effectively and with influence to clients and the team in written and
verbal communications
Experience promoting and contributing to a high-performing team culture
Ability to work across a range of content management systems and adapt to new technologies as
required
Special requirements (selection criteria)
Provision of support for University needs may require availability out of ordinary working hours
Workplace Health and Safety
All supervising staff are required to undertake effective measures to ensure compliance with the
Occupational Safety and Health Act 1984 and related University requirements (including Safety, Health
and Wellbeing Objectives and Targets).
All staff must comply with requirements of the Occupational Safety and Health Act and all reasonable
directives given in relation to health and safety at work, to ensure compliance with University and
Legislative health and safety requirements. Details of the safety obligations can be accessed at
http://www.safety.uwa.edu.au
Equity and Diversity
All staff members are required to comply with the University’s Code of Ethics and Code of Conduct and
Equity and Diversity principles. Details of these University policies can be accessed at
http://www.hr.uwa.edu.au/publications/code_of_ethics, http://www.equity.uwa.edu.au