Role:
Responsible To:
Responsible for:
Location:
Team Manager – Mechanical / Electrical Services
Contracts Manager
Operations Staff and Sub Contractors
Merseyside Region
Specific Responsibilities
1.
Lead, motivate and communicate agreed performance targets within the team to ensure that the
quality of service given to all customers is the highest possible within the resources available,
ensuring continuing service improvement.
2.
To direct and motivate staff and contractors and promote good employee relations within the
section to provide an efficient, professional and high quality service or delivery of a project.
3.
To assess the workload through forecasting and performance measurement for the team’s area
of work to determine priorities and operational requirements in order to meet defined objectives.
4.
To manage all the resources provided in order to ensure an effective and efficient outcome and
to plan and schedule works so that they are carried out:
a. within agreed cost limits
b. within agreed time scales
c. to specified standards
d. surpassing customer/client expectations
5.
Make best use from available IT systems in the organising and delivery of the service to ensure
that real service benefits accrue through proper exploitation of IT and new technology.
6.
Ensure all staff and contractors you are responsible for, maintain their material stock, perform
regular checks to ensure their vehicle/plant is managed and maintained.
7.
To investigate areas of high cost, inefficiencies and poor performance and make necessary
changes to operational working practices to deliver projects to programme.
8.
To ensure compliance with the contract administration process including completion of all
necessary documentation correctly and in a timely manner.
9.
Monitor performance against objectives and take necessary action to ensure that your team
achieves all its contractual obligations.
10.
To assist in the preparation, planning, and implementation of the training needs of the workforce
including Lead Technician development.
11.
Work as part of an integrated project team to monitor and control the day to day costs and
profitability of the projects and staff under your direct responsibility.
12.
Ensure adequate supervision of staff so that correct standards are maintained and
specifications and priorities are strictly adhered to, including carrying out post inspection of
completed work.
13.
Control employees’ attendance times and arrangements for leave and sickness absence.
OP:ME:002:002 January 2014
14.
Take decisions as required on the progress of jobs because of bad weather, poor working
conditions or safety reasons, ensuring that the customer is kept informed.
15.
Where required work as part of a rota to supervise and receive calls out of normal working
hours relaying work instructions to staff to provide a seamless operational service to customers.
(Separate agreement).
16.
To plan and organise works in order to facilitate client contract conditions and work flexibly in a
reasonable way given all the circumstances and ensure your team follow do so.
17.
Promote positive health and safety throughout the service and operational workforce.
18.
To issue instructions and works orders to subcontractors
19.
To investigate and satisfactorily resolve customer complaints and enquiries. Provide support
and assistance to colleagues within the team through training, coaching and leading by
example.
20.
Effectively lead and manage all people issues in line with policies, strategies and guidance from
HR Support.
21.
Implement effective performance management systems to meet the requirements of HMS.
22.
To deputise for the Contract Manager post as required.
23.
To carry out such other duties and responsibilities as are consistent with the concept of the role.
24.
To train and motivate Lead Technicians.
Corporate Responsibilities
1.
Have knowledge of HMS’s Corporate Objectives and promote its values and focuses at all
times.
2.
To understand and promote key business priorities and performance indicators.
3.
Ensure the highest standards of quality and safety are achieved.
4.
Communicate openly and positively with customers.
5.
Comply at all times with all HMS policies and relevant legislation including Data Protection,
Equality & Diversity, Health & Safety and Expenses and ensure compliance by all team
members.
6.
Carry out appropriate Risk Management by adhering to the HMS Risk Framework and
contributing to risk identification, assessment and control exercises.
7.
Support the delivery of efficient, value for money services and aim to exceed the expectations of
clients and customers.
8.
Management of budgets to ensure allocated resources meet the need of service users.
9.
Responsible for the generation and implementation of innovative and proactive service delivery
mechanisms, which will deliver cost effective and efficient services.
OP:ME:002:002 January 2014
Continuous Improvement
1.
Support the continuous improvement of quality management practices and systems.
Signature of Post Holder:
Date:
Signature of Manager:
Date:
OP:ME:002:002 January 2014
Role:
Responsible To:
Responsible for:
Location:
Team Manager – Mechanical & Electrical Services
Contracts Manager
Operations Staff and Sub Contractors
North West England Region
Essential Desirable
Method of
Assessment
(see list below)
Education and Qualifications

Contract Supervision ONC/NVQ3
AF/I

Time served electrician
NVQ level 3 or equivalent in electrical installations /
engineering

NVQ Level 3 or equivalent in management related
discipline.
AF/CQ
AF/CQ

AF/CQ
City & Guilds 17th edition Qualified

AF/CQ
City and Guilds 2391 Testing and Inspection Qualified

AF/CQ
Solar PV Qualified

AF/CQ
SMSTS/IOSH qualified or similar Health and Safety
Qualification

AF/CQ
Experience, Skills & Knowledge
Confident oral and written communicator

AF/I
Proven experience of repair and maintenance dwellings.

AF/I
Site health & safety awareness

AF/I
Experience of using a computerised system including
[Word, Excel, Outlook]

AF/I
Ability to use PDA or similar handheld device

AF/I
Full UK or EU driving license.

CQ
Good knowledge of Building Maintenance technologies,
theory and issues.

AF/I
Thorough
understanding
of
maintenance
construction contractual requirements.
OP:ME:002:002 January 2014
and

AF/I
Essential Desirable
Method of
Assessment
(see list below)
Employee management skills which enable the post
holder to manage a multi disciplinary team.

Presentation skills which enable the post holder to
represent the association credibly with customers,
employees, and other external agencies.
AF/I


Proven track record in a M & E supervisory position.
AF/I
AF/ I/ R
The implementation of performance measures, and
development of staff though coaching.

AF/ I/ R
Experience of performance based management in a
construction organisation.

AF/ I/ R
Ability to think strategically and develop and deliver
proposals for improvement.

AF/ I/ R
Experience of managing budgets and the achievement
of efficiencies.

AF/ I/ R
Experience of implementing new initiatives.

AF/ I/ R

Proven track record in managing PV installations
AF/I
Competencies
Able to demonstrate initiative when dealing with
situations and completing tasks.

Have a flexible approach to work and willing to
undertake a wide variety of duties as they arise.

AF/I
Ability to work alone with minimum supervision

AF/I
Ability to plan and organise staff priorities dynamically
and under pressure.

AF/I
Numeracy skills which enable the post holder to fulfil
analytical and budget management functions.

AF/I
Leadership skills which enable the postholder to
motivate the employees effectively and quickly.

AF/I
Committed to Equality & Diversity.

I
Ability to identify
opportunities.
own
development
Willingness to be proactive
improvement of a quality service.
OP:ME:002:002 January 2014
in
the
needs
and
continuous


I
I
Essential Desirable
Method of
Assessment
(see list below)
Empathy with the social aims and values of the
organisation.

I
Able to travel independently to other venues.

I
Key
AF – Application Form
CQ – Certificate of Qualification
I – Interview (may include presentation or occupational test where appropriate)
OP:ME:002:002 January 2014
R – References