Services note
Let ABB take care of your drives maintenance with
Total Drive Care*
ABB’s Total Drive Care* service matches ABB’s range of
ABB’s Total Drive Care* service is a new concept which
services to customer’s needs 100 percent. The Total Drive
matches ABB’s range of services to customer’s needs
Care* package allows you to choose from five services to
100 percent. The Total Drive Care* package allows you
ensure you optimise your production. Let ABB take care
to choose from five services to ensure you optimise your
of your drives maintenance whilst you focus on your core
production. Let ABB take care of your drives maintenance
business.
whilst you focus on your core business.
Service highlights
Service highlights
A summary of the services provided by ABB’s Total Drive
A summary of the services provided by ABB’s Total Drive
Care* package:
Care* package:
n Complete care
n Complete care
– Covers all repair and preventive maintenance materials
– Covers all repair and preventive maintenance materials
using genuine factory certified parts
using genuine factory certified parts
n Emergency response
n Emergency response
– Customers choose the required response time from
– Customers choose the required response time from
six hours to 24 hours
six hours to 24 hours
n Spares access
n Spares access
– Preferential access to ABB UK spares inventory
– Preferential access to ABB UK spares inventory
Telephone support
Telephone support
– Access to experienced and qualified local ABB
– Access to experienced and qualified local ABB
engineers 24 hours a day
engineers 24 hours a day
n Annual maintenance
n Annual maintenance
– Regular maintenance visits in line with ABB’s
– Regular maintenance visits in line with ABB’s
maintenance schedule
maintenance schedule
n 24/7 support
n 24/7 support
– Optional additional service which can be added to all of
– Optional additional service which can be added to all of
the services above, if required
the services above, if required
n
n
Contract
Contract
ABB’s Total Drive Care* contract runs for 12 months and is
ABB’s Total Drive Care* contract runs for 12 months and is
invoiced quarterly. At the end of 12 months the contract will
invoiced quarterly. At the end of 12 months the contract will
be renewed automatically and there is the option to include
be renewed automatically and there is the option to include
additional drives. Contracts with longer fixed periods are also
additional drives. Contracts with longer fixed periods are also
available. You can choose all five services or pick and choose
available. You can choose all five services or pick and choose
the services that suit you. Whatever services you select, you
the services that suit you. Whatever services you select, you
have the option of having 24/7 support.
have the option of having 24/7 support.
Power and productivity
for a better world TM
Free lifecycle plan
If you can supply us with the serial numbers, types and
quantities of drives on your site ABB will construct a lifecycle
plan and maintenance schedule for your drives and discuss
a relevant proposal with you.
2009/DS001/v1
ABB is one of the world’s leading manufacturers of drives so
you can be sure the service you will receive will be second
to none.
To discuss Total Drive Care* please contact:
Northern Region - John Eaton 07753 577766
Southern Region - Ivan Kinov 07713 068437
*Service only available in the UK
For more information please contact:
www.abb.com/drivesservices
Power and productivity
for a better world TM