Market Expansion Program FAQs
1. What is the Market Expansion Program?
The Market Expansion Program is a three-part series of Business Opportunity Events combined
with a full-day training event. It is designed to grow the organizations of Rodan + Fields®
Independent Consultants by helping to develop successful behaviors which support longevity in
growth beyond a local geographical market. The third part of the series culminates in a Market
Expansion Celebration to recognize the growth and achievements of Consultants in the market.
2. Who should attend a Market Expansion Program event?
This series is designed for all Consultants eager to grow their organizations and ready to hone
their skill set of successful behaviors.
3. Why should I attend a Market Expansion Program event?
Market Expansion Program events begin with the fundamental principles found in the Rodan +
Fields Cycle of Success. We provide crucial information and content to understand each part of
the Cycle of Success and provide engagement activities to practice in a safe space.
4. How long is each Market Expansion Program event?
Registration typically starts at 8:30 a.m. on Saturday, followed by training from 9:00 a.m. – 5:00
p.m. Please refer to your event flyer and/or registration site for exact times as these may vary by
location.
Registration
1. How do I register for a Market Expansion Program event?
You can register for our Market Expansion Program events on www.eventbrite.com. To register
for a Market Expansion Program event in your area, click on the appropriate event registration
link on the Rodan + Fields Events page, in the Pulse Calendar, on the event flyer in Pulse, on the
Rodan + Fields Facebook page and in the Events section of the Insider Scoop.
2. What is the cost to register?
The cost for Consultants to attend is $30 online, or $40 at the door. Please note, we can’t
guarantee that an event won’t sell out, so be sure to guarantee your seat and register online.
3. What’s included in the registration fee?
Registration includes a full day of training with our Field Development team and, in some cases,
top Field Leaders. Please note, lunch is included in your registration fee. The training will end at
5 p.m.
4. How can I confirm I’m registered for a Market Expansion Program event?
Once registered, you will receive an e-mail from Rodan + Fields with the subject line: Order
Confirmation Market Expansion Initiative Training in “X” state. This e-mail will serve as
confirmation of your registration. If you still have questions, please email
[email protected] and we will be happy to verify your registration.
Market Expansion Program FAQs
5. May I register a guest to attend the event with me?
The Market Expansion Program is for Consultants only. However, please feel free to bring a
guest to the scheduled Business Presentation the night before.
6. May I bring a spouse/partner to the event? If so, does my spouse/partner need to pay?
Yes, your spouse/partner can attend with you; however he or she needs to be a registered/paid
attendee.
7. Do I need to check in the day of the event?
Yes, please check in at the Rodan + Fields registration desk before entering the training.
8. May I attend Part Two or Three of the Market Expansion Initiative if I haven’t attended Part
One?
Yes, in fact Consultants are encouraged to attend as many of these events as possible, even if
they have missed one.
9. If my prospects enroll at the Business Opportunity event Friday night, can they attend the
training on Saturday? Do they need to pay for this training?
Yes, new Consultants are encouraged to attend the event and it is free of charge if they enrolled
at the Business Opportunity event the night prior. Please inform a member of the Rodan + Fields
team at the Friday night Business Presentation so the new Consultant is added to the
registration list and a seat is guaranteed.
10. Can I register onsite the day of the event?
While we can’t guarantee that this event won’t sell out, yes, you can register onsite the day of
the event. However, there will be a higher admission fee to register onsite ($40.00) as opposed
to online ($30.00).
11. I accidentally entered the wrong e-mail address when I registered. Is there a way to fix this?
Yes. Please e-mail [email protected] and we will update your registration.
12. If I register for one Market Expansion Initiative event, will I be registered for the entire series?
No, each event has its own ticket type/admission fee. You will need to register for each event
separately.
13. May I attend Part Two in a different location than I attended Part One?
Yes, training is duplicated from location to location.
14. I registered for all three events in the series, but my confirmation e-mail only shows one event
date. Why is this?
Because this is a three-part series, your confirmation e-mail will only reflect the date of the
upcoming event.
Market Expansion Program FAQs
15. Do I need to bring a printout of my confirmation to the event?
No, check-in is done electronically. Once you arrive onsite, please check in at the Rodan + Fields
registration desk before entering the event.
16. The registration site won’t let me print my confirmation tickets. What should I do?
There is no need to print your confirmation tickets, as check-in is done electronically. Once you
arrive onsite, please check in at the Rodan + Fields registration desk.
17. The event for which I’m trying to register is currently sold out; will more tickets be available?
Once the event sells out you will see a waitlist option. Click on the “Waitlist” button and add
your name. When a spot becomes available you will receive an email that allows you to register
for the event. If you don’t register within 24 hours, your waitlist spot will be voided and you will
be moved to the bottom of the waitlist.
18. What method of payment do you accept if I register onsite?
We accept payment by credit card and accept Visa, MasterCard, American Express and Discover
cards.
Refunds/Transfers
1. I’m unable to attend the event for which I registered. Can I transfer my registration to another
Consultant?
Registration is non-transferable between attendees.
2. What is the refund policy?
Registration is non-refundable and non-transferable. Please email [email protected]
for extenuating circumstances and we will do our best to accommodate your request.
3. I registered for the wrong event; can I transfer my registration to the correct event?
Eventbrite doesn’t allow registration transfers from event to event. Please email
[email protected] and we will refund your registration so you can register for the
correct event.
Miscellaneous
1. Do I need to pay for parking? Is there a Rodan + Fields discount offered?
Depending on the hotel or event venue, there may be a fee for parking. We will always try to
negotiate a discounted rate for our attendees; however, we can’t guarantee a lower rate at all
venues.
2. I’m spending the night at the hotel where the event is being held. Is a discounted rate
offered?
Market Expansion Program FAQs
We do not offer a discounted room rate for the Market Expansion Program events.
3. I have additional questions about the event. Who should I contact?
Please e-mail [email protected] for additional questions.
4. Is there recognition during the event?
Upon completion of the entire Market Expansion Program you will receive a virtual MEI badge.
Meals
1. Is lunch included in the Market Expansion Initiative Training?
Yes. A boxed lunch is included in your admission fee.
2. Will there be beverages served during the Market Expansion Initiative Training?
Yes. Coffee, tea and water will be served until lunch time. Water will be served and replenished
the remaining part of the day.