OUTCOME OF SOCIAL HOUSING CHARTER CONSULTATION NOVEMBER 2015
1.1 A copy of the Charter Report was sent to all tenants on 20th October 2015. The
cost ( including postage) was £2.22 per copy
1.2 Tenants were invited to comment on the Association’s self-assessment by
completing a questionnaire. 55 chose to do so. This equals 3.8% of all who
received the report. 53 returned the postal questionnaire and 2 chose to do so
online.
2.0 SERVICE USERS RESPONSE TO THE SURVEY
Please tell us how easy the report was to read and understand.
3.6% 1.8%
The report was easy to read and
understand
The report was not easy to read
and understand
I don't know if the report was easy
to read and understand
94.5%
Ochil View states it is performing well in terms of providing overall service
to tenants
5.5%
7.3%
I agree that Ochil View is
performing well overall
I do not agree that Ochil View is
performing well overall
I don't know if Ochil View is
performing well overall
87.3%
Ochil View states it has room for further improvement in keeping tenants
informed
22.2%
I agree that Ochil View can improve
how well it keeps tenants informed
53.7%
24.1%
I do not agree that Ochil can
improve how well it keeps tenants
informed
I don't know if Ochil View can
improve how it keeps tenants
informed
2
Ochil View states it has performed excellently in terms of resolving
complaints
21.8%
I agree that Ochil View has
performed excellently
I do not agree that Ochil View has
performed excellently
10.9%
I don't know if Ochil View has
performed excellently
67.3%
Ochil View states that there is room for further improvement in offering
opportunities to participate
I agree that Ochil View can
improve the opportunities it offers
to participate
40.0%
45.5%
I do not agree that Ochil View can
improve the opportunities it offers
to particpate
I don't know if Ochil View can
improve the opportunities it offers
to participate
14.5%
3
Ochil View states that there is room for further improvement in the quality of
its housing stock
29.6%
I agree that Ochil View can
improve the quality of its housing
stock
I do not agree that Ochil View can
improve the quality of its housing
stock
5.6%
64.8%
I don't know if Ochil View can
improve the quality of its housing
stock
Ochil View states that they have performed excellently in terms of how
quickly it completes emergency repairs
5.5%
7.3%
I agree that Ochil View completes
emergency repairs quickly
I do not agree that Ochil View
completes emergency repairs
quickly
I don't know if Ochil View
completes emergency repairs
quickly
87.3%
4
Ochil View states that there is room for further improvement in terms of how
quickly it completes non emergency repairs
16.4%
I agree that Ochil View
completes non-emergency
repairs quickly
I do not agree that Ochil View
completes non-emergency
repairs quickly
16.4%
67.3%
I don't know if Ochil View
completes non-emergency
repairs quickly
Ochil View states that it is performing well in terms of how quickly it resolves
anti-social behaviour.
42.6%
44.4%
I agree that Ochil View resolves
anti-social behaviour quickly
quickly
I do not agree that Ochil View
resolves anti-social behaviour
quickly
I don't know if Ochil View resolves
anti-social behaviour quickly
13.0%
5
Ochil View states that it is performing excellently in terms of controlling rent
arrears
29.1%
I agree that Ochil View deals with
rent arrears effectively
I do not agree that Ochil View deals
with rent arrears effectively
3.6%
67.3%
I don't know if Ochil View deals
with rent arrears effectively
Ochil View states that it is performing well in terms of how quickly it lets
available homes
30.9%
I agree that Ochil View lets houses
quickly
I do not agree that Ochil View lets
houses quickly
1.8%
I don't know if Ochil View lets
houses quickly
67.3%
6
Please tell us your age
2.0%
8.2%
20.4%
Under 25 years
26-40 years
49.0%
41-55 years
56-65 years
Over 65 years
20.4%
Please tell us your gender
44.4%
55.6%
Male
Female
In all cases a majority of tenants – or the largest share who expressed a view supported our own assessment of our performance. The survey respondents
were heavily weighted towards the older ages categories with 89% of respondents
being over 40 years of age
7