AGENDA ITEM NO: REPORT OF: HEAD OF FINANCE & PROCUREMENT AUTHOR: GRAHAM FRIDAY TELEPHONE: 01737 276556 E-MAIL: [email protected] TO: OVERVIEW & SCRUNITY COMMITTEE DATE: 27TH APRIL 2005 4 WARD(S) AFFECTED: SUBJECT: PURPOSE OF THE REPORT: ALL PROGRESS ON THE COMPLETION OF THE 2004/2005 AUDIT PROGRAMME To provide Members with a progress report on the work undertaken by Deloitte & Touche Public Sector Internal Audit Ltd. under the Internal Audit contract during the current financial year. RECOMMENDATIONS: 1. That Members note the contents of this report. 2. That the Committee make any observations and/or recommendations to the Executive. Background 1. It has been agreed within the contract that to promote internal control within the Authority, D&T PSIA Ltd. would report to Committee on the following: (a) An overall summary of the control environment operating within the Authority. This will look at the wider picture of all reviews to date, and provide either assurance to Committee that the control systems are working effectively and the interests of the Authority are protected; or act as an early warning on any sectors of the Authority where the control system is failing. (b) Report back on specific areas, which were given a limited, (or lower), audit opinion at the time of the audit. Audit opinions are either full, satisfactory, limited or none. This will allow Members to focus attention on areas where Officer action is required. (c) Update Members on the current situation regarding limited areas previously reported to Committee. This will inform Members of the action taken by Officers to resolve internal audit issues. 2. To date 16 audits have been completed with final reports being issued. The table below summaries the assurance level given at the time of the audit and the priority and number of recommendations made. Details are set out on Annex 1 Area Reviewed – 2004/05 Cash & Banking Council Tax Creditors Debtors Benefits Main Accounting System NNDR Payroll Treasury Management Business & Financial Planning & Monitoring Corporate Compliance Framework Risk Management FPMS Pre-Application Review Network Security Corporate Governance Si-Dem Parking Enforcement Application Review FPMS Application Review Date Report Issued Assurance Level 08/02/05 08/02/05 11/03/05 03/03/05 22/02/05 03/03/05 22/02/05 04/03/05 11/03/05 07/03/05 Satisfactory Full Satisfactory Full Full Full Satisfactory Satisfactory Full Full Recommendations implemented /Management Response Agreed N/a Agreed N/a N/a N/a Agreed Agreed N/a N/a No. of Recommendations Made Priority Priority Priority 1 2 3 0 1 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 1 0 0 4 0 0 0 0 0 0 0 09/03/05 Satisfactory Agreed 0 0 1 01/04/05 12/04/05 Satisfactory Satisfactory Agreed Agreed 0 0 3 1 0 0 12/04/05 13/04/05 14/04/05 Satisfactory Satisfactory Satisfactory Agreed Agreed Agreed 0 0 0 10 2 10 1 0 0 15/04/05 Satisfactory Two recommendations have no actions agreed for them 1 7 1 Key for recommendations: Priority 1 – Major issues for the attention of Senior Management. Priority 2 – Other recommendations for local management action. Priority 3 – Minor issues that local management should consider, as points of Best Practice. 3. It should be noted that the assurance level is an illustration of the level of control operational at the time of the audit. The Auditor will agree with Management a number of recommendations, which when implemented will result in a more secure system. Each recommendation is given an implementation date, and these will be monitored on a regular basis by the Internal Audit Team. 4. This completes the audit programme for 04-05, except for reporting the outcome of the standard annual ‘follow up’ audit. This report has been completed, and is being considered by Management. It will be reported to the Overview & Scrutiny Committee at its next meeting. 5. In addition to the basic programme Internal Audit has been significantly involved in providing Risk Management workshops to assist the Authority in developing both departmental and corporate risk registers. 6. Other work undertaken by Internal Audit in this period included an investigation into an allegation received through the Council’s Anti-Fraud and Corruption Strategy. A way forward is currently being agreed with the Head of Finance & Procurement. Factors for considerations 7. With the exception of the items identified above there are no significant issues that need to be drawn to Members attention at this time. Corporate Plan Implications 8. The five-year Internal Audit Strategic Plan was approved by the Resources Sub- committee on the 29th November 2000. It was discussed with Officers and linked in, where appropriate, to Council corporate initiatives such as Best Value Service Reviews. Conclusion 9. From the work undertaken to date, no major issues or concerns were identified and there was a positive response to recommendations from Management. The level of probity in the authority’s financial and operational systems audited was considered overall to be satisfactory. Background Papers: Planning Documents, Audit Files ANNEX 1 AUDIT RECOMMENDATIONS FROM REPORTS ISSUED SINCE LAST AUDIT PROGRESS REPORT Audit Recommendation Management Comment Implementation Date Cash & Banking (Priority 2) Creditors (Priority 2) (Priority 2) NNDR (Priority 2) Payroll (Priority 2) Accountable Officer Responsible Officer Procedure notes for bank reconciliations should be updated following the introduction of Agresso. The update of procedure notes is in the Agresso implementation plan and will be completed by deadline date. 31/03/05 Financial Information Manager Income & Banking Supervisor A system reference number should be entered on the Manual Cheque Control register for each manual payment. Agreed. The transaction number generated by Agresso will be entered for each manual cheque. Immediate Financial Information Manager Purchasing Team Leader 31/03/05 Financial Information Manager Purchasing Team Leader 31/09/05 Head of Customer Service Local Taxation Manager Immediate Head of Personnel &Support Services Personnel Assistant The final BACS report for each Agreed. The final BACS report will payment run should be signed off to be signed off in future. confirm that the number of payments and the total amount paid were correct. All mandatory charitable relief cases Regular reviews will now be should have supporting performed. documentation to confirm periodic checks of the organisations’ charitable status. Each entry on the Workforce Input Agreed. schedules (for new starters, leavers and amendments) should be initialled to confirm that the correct details have been entered on Workforce Audit Recommendation Management Comment Implementation Date Payroll (cont.) (Priority 2) (Priority 2) (Priority 2) Corporate Compliance Framework (Priority 3) Risk Management (Priority 2) Accountable Officer Responsible Officer Monthly exception reports should be signed off by the Payroll Supervisor to confirm that they have been reviewed. Proof of identity should be obtained and filed for each permanent new starter. Agreed. Immediate Financial Information Manager Payroll Supervisor Agreed. Immediate Head of Personnel Personnel & Officers Support Services The printouts from Payrite showing changes in scale pay rates should be signed off by the Payroll Supervisor to confirm that they are correct. Management should ensure that all Committee reports are seen by the Legal Team and include a paragraph indicating that legal consideration has been sought and taken into account where appropriate. Agreed. Immediate Financial Information Manager Payroll Supervisor Agreed. Immediate Head of Legal & Property Services Head of Corporate Development Service Managers Service Managers should be reminded of their responsibility to complete operational risk registers by end of April 2005 in accordance with the current Risk Management Strategy. Agreed. End of April 2005 Head of Finance & Procurement Service Managers Audit Recommendation Management Comment Implementation Date Risk Management (Cont.) FPMS PreApplication Review (Priority 2) Responsible Officer Responsibility for risk management should be incorporated into individual job descriptions. All staff will be made aware of June 2005 their individual responsibilities through the induction process and on job training. Specific accountability for effective management of risks will be added to the Directors, Head of Services and M3 role profiles Head of Network Personnel & Manager Support Services Although Members are to receive risk management training in April, the CMT, in conjunction with Members, need to agree the level of Member involvement the process will include. Management should undertake a review to determine whether the Accounts payable team have sufficient resources to enable supplier masterfile and create payments access to be segregated on the Production Agresso system. If sufficient resources do not exist then the Council should ensure that adequate controls are in place to ensure payments are independently authorised. Agreed. August 2005 Chief Executive Network Manager Now the system is live the duties of the responsible officer team are being reviewed and the appropriate segregation will be put in place within the constraints of the team size 1st July 2005 Financial Information Manager Network Manager (Priority 2) (Priority 2) Accountable Officer Audit Recommendation Management Comment Implementation Date Network Security (Priority 2) Consideration should be given to establishing an agreed corporate network strategy, which can be monitored for achievement. The network strategy should be clearly aligned to the delivery of corporate business objectives and the IT Strategy. It is Recommended that the draft of the new IT Security policy is amended to include: (Priority 2) an awareness of spyware risks; clear guidance on RIPA procedures; and clear guidance on FOIA procedures. Accountable Officer Agreed. The document exists in draft form and will be finalised during March for adoption by appropriate (yet to be identified) group. CMT? End of April 2005 Head of Business Solutions Agreed. March 2005 Head of Personnel & Support Services Responsible Officer Network Manager Audit Recommendation Management Comment Implementation Date Network Security (Cont.) (Priority 2) (Priority 2) (Priority 2) Accountable Officer Responsible Officer It is recommended that consideration is given to ensuring that appropriate and up to date solutions are applied to the risks of virus and spyware threats as soon as possible. Agreed. Epol orchestrator has been upgraded as far as possible on the current NT4 server. The necessary upgraded server will be procured in April and implemented soon after (this is in addition to this recommendation). Anti-virus V8 00i total defence suite is being trialled 2nd March and will be rolled out to all staff during March. End of march 2005 Head of Business Solutions Network Manager It is recommended that management should give consideration to specifying formal IT activity report requirements so that an appropriate system monitoring framework can be established to confirm compliance to the new IT Security Policy. Agreed. The configuration of our existing Surf Control Management and Reporting System is being costed during April and if approved as being required, it will be implemented Quarter 3 2005. December 2005 Head of Business Solutions Network Manager Implemented. Head of Business Solutions Network Manager It is recommended that consideration Agreed. is given to establishing and applying a secure and effective network device configuration setting standard which includes and appropriate welcome banner for use within the network Audit Recommendation Management Comment Implementation Date It is recommended that formal evaluation is given to the benchmarking of effective network trend analysis and vulnerability assessment tools in the near future to confirm that appropriate tools are implemented within the network in the near future. It is It is recommended that consideration is given to standardising the use of logical access password controls within the network so that they conform to the best practice corporate security settings applied to the majority of network accounts. Network Security (Cont.) (Priority 2) (Priority 2) Agreed Formal evaluation will be done as recommended but implementation will not Quarter 1 – 2005/06 Agreed Current procedures End of march have not been complied with. 2005 This has been addressed and the backlog will be resolved by the end of March Accountable Officer Responsible Officer Head of Business Solutions Network Manager Head of Business Solutions Network Manager Audit Recommendation Management Comment Implementation Date Network Security (Cont.) (Priority 2) It is recommended that consideration is given to undertaking a review of: the 15 user accounts with supervisory rights to help ensure that the number of security equivalences to user Admin (and to other user objects that are security equivalent to Admin) are kept to a minimum; the 179 accounts which have not been used in the last 180 days to confirm they are still required; and the procedures used to maintain and comply with corporate user profile standards. It is recommended that a housekeeping review of the 25 group and role objects without members is undertaken so that any redundant groups can be identified for removal. Accountable Officer Responsible Officer Agreed. Mid March 2005 Head of Business Solutions Network Manager Agreed. End of March 2005 Head of Business Solutions Network Manager (Priority 3) Audit Recommendation Management Comment Implementation Date Network Security (Cont.) (Priority 2) (Priority 2) Accountable Officer Responsible Officer Consideration should be given to ensuring that Intruder Detection Values are standardised throughout the network. Agreed. End of March 2005 Head of Business Solutions Network Manager It is recommended that consideration is given to establishing and applying a clearly defined: Management trail requirement specification for network activities such as logon/off deletions, changes to key figuration files; Management monitoring framework e.g. review of out of hours activity, and; Archive retention and retrieval policy for activity logs. Agreed. Quarter 3 – 2005/06 Head of Business Solutions Network Manager Audit Recommendation Management Comment Implementation Date Corporate Governance (Priority 2) (Priority 2) A protocol should be developed documenting the relationship between the Local Strategic Partnership and the Council. This recommendation was raised and agreed in the previous year’s audit and has not been implemented. The Contract Procedure rules should be updated, and responsibility for their future maintenance should be assigned to a specific officer. This recommendation was raised in the previous year’s audit and has not yet been implemented. Accountable Officer Responsible Officer The LSP has a Constitution and Terms of Reference that sets out the role of individual members of the LSP. The Partnership has developed clear responsibilities for each of the actions and targets in the Plan. The LSP is planning a development day in June/July at which these roles will be reviewed Completed Head of Corporate Development Community Liaison Officer The Council is working on establishing a corporate “Procurement” toolkit, part of the implementation of the toolkit will be to review the Contract Procedure Rules, the timing of the review will have to tie in with a wide revision of the Council’s Constitution March 2006 Head of Finance & Procurement Procurement Officer Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Priority 2) We recommend that the as part of a good password policy the following password controls should be put in place: Minimum length of a password should be at least 6 characters long; The password should be a mixture of alpha and numeric characters and where possible enforced by the system/application; Re-use of previous passwords over period of time should not be allowed; Default passwords should be forced changed on first entry; and; Passwords should to be changed after period of time, for between a period of days. be forced a certain example, 30 to 90 We have already implemented these Recommendations through Spur. Completed Accountable Officer Head of Engineering Services Responsible Officer Parking & Markets Manager Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Cont.) (Priority 2) We recommend that in line with Best Practice standards that after three unsuccessful logon attempts, the user account is locked and only reinstated by the systems administrator and the password reset to minimise the risk of unauthorised access. We have requested Spur to provide this facility. May 2005 Accountable Officer Head of Engineering Services Responsible Officer Parking & Markets Manager Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Cont.) (Priority 2) We recommend that there should be We will provide procedure a formal documented user notes administration process in place. User administration procedures should be prepared, approved and widely distributed to ensure that appropriate level of access is granted. The procedures should include the following process for: Creating new users; Amending user rights following changes in job role; Security administrators are advised of any users who leave so that user ID's are disabled or removed immediately following their departure; Periodic review of user rights; and Users that have left department or the Council. the July 2005 Accountable Officer Head of Engineering Services Responsible Officer Parking & Markets Manager Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Cont.) (Priority 2) (Priority 2) (Priority 2) Accountable Officer Responsible Officer We recommend that a process should be developed and procedure documented to be followed for any updates or amendments to static data. The procedure should include a process where the data is reviewed and validated by someone other than the person entering/amending the data. Procedure Notes will be provided July 2005 Head of Engineering Services Parking & Markets Manager We recommend that reports should be generated and reviewed to reconcile refunds being made and tickets being cancelled. Someone other than the person who processed the refund or cancellation should perform the review independently. To be implemented. Mid May 2005 Head of Engineering Services Parking & Markets Manager We recommend that a full Management Trail should be implemented. Once implemented, regular independent review of the logs should be performed and the records retained. Requested Spur to implement May 2005 as soon as possible Head of Engineering Services Parking & Markets Manager Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Cont.) Consideration should be given to Will give consideration to this enhancing the Disaster Recovery when resources allow. (DR) Plan to include details such as: Names or persons responsible for invocation of disaster recovery procedures; (Priority 2) Those responsible for tasks and actions in the event of a disaster; Contact names and telephone number of key members of staff, suppliers, vendors, utilities etc; Insurance cover and details of cover etc.; and Frequency of testing to be undertaken to test the plan or systems. The above list for enhancement is not exhaustive and therefore when reviewing the plan, consideration should be given to other details which may provide added value in recovering the SPUR application. September 2005 Accountable Officer Head of Engineering Services Responsible Officer Parking & Markets Manager Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Cont.) (Priority 2) (Priority 2) We recommend that the daily backup tapes should be stored at an off site location away from the Town Hall. It is also recommended that backup tapes should be regularly tested to ensure that data on them can be restored. We have an ambition to do this. However it is not possible until a suitable remote server room is available. This is currently in the planning stages and we expect implementation in 12 to 18 months. When this is available all backups will be taken at the other site. December 2006 We recommend that management should ensure that an appropriate Support Agreement is in place. The agreement should be up to date, signed and clearly specify the contractual obligations of the organisation and supplier. Already in place Immediate Accountable Officer Head of Engineering Services Responsible Officer Parking & Markets Manager Technical Development Manager Head of Engineering Services Parking & Markets Manager Audit Recommendation Management Comment Implementation Date Si-Dem Parking Enforcement Application Review (Cont.) (Priority 2) We recommend that the responsibilities for the administration of the SPUR Parking application should be documented to formally identify who is responsible for administration routines such as: User Administration Database Administration Back up User system support Server Administration It has been agreed with Audit that the document being drawn up by Karen McMullen for the split of responsibilities for SX3 administration will be used as a template for all systems. Both SJT and BW to be responsible July 2005 Accountable Officer Head of Engineering Services Responsible Officer Parking & Markets Manager Technical Development Manager Audit Recommendation Management Comment Implementation Date FPMS Application Review (Priority 2) User administration procedures should be prepared, approved and distributed to ensure that appropriate level of access is granted. The procedures should include the following processes for: creating new users. e.g. authorisation and approval, use of standard forms; amending user rights following changes in job role; The procedure for the removal of leavers; and periodic review of user rights. It is accepted documenting the procedures is part of the deliverable of the project and the project will not be signed off until this is delivered. Agreed. However as the last Service Unit went live only on 23rd March 2005, the formal process for changes has not yet been finalised. 30th June 2005 Accountable Officer Financial Information Manager Responsible Officer Systems Accountant Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont.) (Priority 2) As part of a good password policy, it is recommended that: passwords should be constructed of a mixture of alpha and numeric characters; and default passwords should not be the same as the user id. Agree in part. The original default passwords for going live were the same as user id because it would have been impossible to set up 200+ passwords and give them to people individually over going live. However now that all Services are live (23rd March) we have now switched this default off. We do not consider it necessary to enforce passwords to be a mixture of alpha and numeric characters. This encourages staff to write them down. We do however recommend it. Therefore no action agreed on this part of the recommendation Completed Accountable Officer Financial Information Manager Responsible Officer Assistant Systems Accountant Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont.) (Priority 1) We recommend that authorisation controls should be enforced that prevents a user who cancels an invoice or issuing a credit note from authorising their own input. Reconciliation of cancelled invoices and credit notes should be performed independently of the Debtors section. Receivables -We do not cancel any invoices. Credit notes are raised. These form part of the monthly reconciliation, which will be signed off in future by the Financial Information Manager. Payables – Direct Posting The controls surrounding the use of the Direct Posting facility should be enhanced to ensure that payments processed by this method are the exception to the rule and that any payment made by this facility is checked by someone other than the person creating the input or that reports are available which are reviewed by independently. Agreed. This facility was used for the Interim Process, but is not in use since the last Service went live. The procedures will ensure that if it is used in future there is a control as suggested 31st May 2005 Accountable Officer Responsible Officer Finance Information Manager Debt Recovery Officer Purchasing Team Leader Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont). (Priority 2) We recommend that validation and input checks are improved to ensure that fields that are essential for the processing of data are made mandatory and that incorrect details are not accepted when data is entered. Receivables - No invoices can be produced without a valid address because the output report is checked to ensure the invoices are complete. Payables - The system does Additionally, it is recommended that not allow you to save a line procedures be enhanced to improve with a value of 0.00. Therefore no actions agreed the checking process. on this recommendation. N/a Accountable Officer Responsible Officer Finance Information Manager Debt Recovery Officer Purchasing Team Leader Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont). (Priority 2) We recommend that quality checks or reconciliation of input into the Agresso application should be undertaken. Agree in Principle that quality checks are important. However we feel there are sufficient in the areas covered by this recommendation. Receivables Debt Recovery staff check their input before they record the transaction reference on the invoice request form. There is no need for an independent check at this point. The extra control is being introduced. Emails will be sent to the requesting department confirming that the invoice has been raised as requested. Payables - We consider random checking, as part of normal supervision is an adequate control for this. April 2005 Accountable Officer Financial Information Manager Responsible Officer Debt Recovery Officer Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont). (Priority 3) We recommend that a maintenance Agree in Principle, - that procedure be developed to periodically master files need review the database holding the debtor, maintenance. supplier and product information to ensure that there are no duplicates and Supplier Master File any redundant data is deleted. Annual reviews of suppliers were made under the old system, and before copying supplier master file from old system; therefore there is no need for a review at this point in time. However Agresso does not allow the deletion of masterfile records where transactions exist, and we are planning to hold more than 1 year of data. N/a Accountable Officer Financial Information Manager Responsible Officer Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont). (Priority 2) We recommend that updates or amendments to master data should be reviewed and validated by someone other than the person entering the data. Additionally, procedures should be developed to ensure that this process is followed. Agree in Principle that controls are needed over input to master files. Receivables - Amendments to the Debtors master file are carried out as part of the Debt Recovery process e.g. contact telephone numbers. Staff could not do their job without inputting this data accurately. Additional controls would serve no purpose on the Receivables side. Payables - Random checks are carried out by the Purchasing Team Leader as part of the normal supervisory duties. It is not practical to have an independent check of every change made to the master file. Therefore no action agreed. N/a Accountable Officer Financial Information Manager Responsible Officer Audit Recommendation Management Comment Implementation Date FPMS Application Review (Cont). (Priority 2) (Priority2) We recommend that the ability of the same person to prepare and review invoices for payment as well as generate jobs to create payment instructions and review the payments being made should be separated Agreed. However this is the same recommendation as appears in the Finance & Performance Management System – Pre-Application Review dated April 2005. We recommend that the daily backup Agreed. We have an ambition tapes should be stored at an off site to do this. However it is not location away from the Town Hall. possible until a suitable remote server room is available. This is currently in the planning stages and we expect implementation in 12 to 18 months. When this is available all backups will be taken at the other Accountable Officer 1st July 2005 Financial Information Manager December 2006 Financial Information Manager Responsible Officer Technical Development Manager
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