How to get started with Wowza Player
Originally Published on 11/15/2016 | Updated on 04/24/2017 12:15 pm PDT
Wowza Media Systems™ offers new player software called Wowza™ Player , a
lightweight HTML5 player that plays Apple HLS streams in any browser, on any
device. Wowza Player supports Flash playback on older browsers that don't support
HTML5. The player comes with an easy-to-use, web-based Player Builder for fast,
simplified Wowza Player setup, customization, and configuration. Use this article to
learn how to use Wowza Player and to quickly and easily generate embed code in
Wowza Player Builder.
Note: Wowza Streaming Engine™ media server software version 4.5.0
(or later) works best with Wowza Player.
Contents
Getting Wowza Player
Introducing the Wowza Player user interface
Using Wowza Player keyboard shortcuts
Playing streams from Wowza Streaming Engine media server software
Playing streams from the Wowza Streaming Cloud live-streaming service
Creating a custom Wowza Player with Wowza Player Builder
Player Builder configuration settings for Wowza Player
Additional Flash settings for Wowza Player
Customizable strings for Wowza Player localization
Viewing stream analytics
Getting help with Wowza Player
More resources
Getting Wowza Player
If you have a Wowza account, go to the Wowza Player webpage and sign in. If
you're signing into Wowza Player for the first time, click the check box to
acknowledge that you've read and agreed to the Wowza EULA and the Wowza
Media Systems Privacy Policy documents, and then click Sign In.
If your Wowza account has a pre-existing license for Wowza Streaming Engine
media server software or the Wowza Streaming Cloud™ live streaming service ,
you'll be directed to the Wowza Player Builder webpage where you can access the
player and generate embed code to set up Wowza Player with a custom
configuration in your own webpages.
If you don't have a Wowza account, go to the Get Wowza Player webpage to create
a new account. Complete the new Wowza account form, and then click Sign Up to
be directed to the Wowza Player Builder webpage.
Notes:
If you request a Wowza Streaming Cloud trial or purchase a Wowza
Streaming Cloud plan, you'll also get license keys for Wowza Player
automatically. To access the player, sign into the Wowza Player
Builder webpage using your Wowza account for Wowza Streaming
Cloud.
If you have more than one license key for the Wowza Player
software, they'll be listed in a Choose your license key box in
Wowza Player Builder, where you can select the license key that
you want to use.
Introducing the Wowza Player user interface
The Wowza Player interface consists of an Action bar at the top of the player with a
watermark, title, and description. At the bottom of the player, a Seek bar shows the
elapsed play time of the stream, and a Control bar allows your viewers to
manipulate playback options. You can display a title card and messages about the
stream in the player interface.
Control bar
function
Icon
Description
Play/Pause
Start and pause the video or audio stream.
Quick
Rewind
Rewind video or audio playback by the number of
seconds set in the player embed code. The default value
is 30 seconds.
Volume/Mute
Hover to change the volume level or click to mute.
Full Screen
Toggle full screen view.
Bitrate
Selector
Select the bitrate for viewing the stream.
Seek to LIVE
Return video or audio playback to real time.
Using Wowza Player keyboard shortcuts
If your browser's focus is the player object in the webpage, you can use the
following keyboard shortcuts to control video or audio playback.
To
Press the following
key(s)
Play/Pause
Space/Enter
Increase/Decrease volume by 10 percent
Up/Down Arrow
Rewind/Fast-Forward 15 seconds
Left/Right Arrow
Mute/Enable audio
M
Enable/Disable full screen
F
Seek to the corresponding percentage of time through
video playback.
Numbers (0-9)
For example, press 4 to skip to the 40-second mark in a
100-second video.
Notes:
Using arrow keys or number keys to seek or rewind/fast-forward
video playback is only available in video on demand or DVR
content.
Keyboard controls are only available in the HTML5 Wowza Player.
They aren't available to your viewers if their browser chooses to
display the Flash Wowza Player as a fallback.
Playing streams from Wowza Streaming Engine media server
software
To stream to Wowza Player from Wowza Streaming Engine media server software ,
you must use Wowza Streaming Engine Manager to create a streaming application
with Apple HLS playback enabled. You can use Streaming Engine Manager with the
latest versions of most web browsers that support HTML5 and Cascading Style
Sheets level 3 (CSS 3). We recommend the Google Chrome browser. To learn more
about how to use the manager, see How to find your way around Wowza Streaming
Engine Manager .
Notes:
Wowza Streaming Engine 4.5.0 or later works best with Wowza
Player.
Wowza Player supports playback of streams protected with
SecureToken. For more information, see How to protect streaming
using SecureToken in Wowza Streaming Engine .
1. Configure an application in Wowza Streaming Engine Manager
First, create an application in Wowza Streaming Engine to ingest your stream from
the source. Then, configure the application as needed, such as for low-latency
Apple HLS streaming.
1. In Wowza Streaming Engine Manager, click the Applications tab at the top of
the page, and then click Add Application in the contents panel.
2. On the Add Application page, click Live (for live streams), VOD (for ondemand streams), or VOD Edge (for on-demand content provided by a Media
Cache source).
3. In the New Application dialog box, enter a name for your application, and
then click Add.
4. With its default settings, your application can deliver a stream to Wowza
Player. Note that under Playback Types, the Apple HLS playback type is
selected by default. This is required and you shouldn't change this setting.
To avoid potential issues, we recommend that you leave the Cross-origin
resource sharing (CORS) (for HTTP-based streams) option selected as well.
Note: Instead of creating new streaming applications, you can use
the default live application (named live) or the default on-demand
application (named vod), which are included in default Wowza
Streaming Engine software installations.
5. (If desired) for lower-latency Apple HLS streaming, configure the application
to handle smaller chunk sizes. See How to improve playback of lower-latency
Apple HLS streams .
2. Set up a media source for your streaming application
To set up source video from a camera or encoder for your live streaming
application, follow the instructions in How to connect a live source to Wowza
Streaming Engine to connect your live video to your application.
To set up source video for your on-demand (VOD) streaming application, copy your
encoded video files to your VOD application's content directory. If you didn't
change any of the application's default values, upload the files to the content folder
in the Wowza Streaming Engine installation ([install-dir]/content). If you changed
the application's Content Directory setting to an application-specific directory
(${com.wowza.wms.context.VHostConfigHome}/content/[application-name])
or to a fully customized location on the media server, upload the files to these
alternate locations.
To set up a source video for your VOD Edge streaming application, follow the
instructions in How to scale video on demand streaming with Media Cache to
configure the Media Cache feature and upload the encoded video files to your
Media Cache source.
Important: To work with Wowza Player, your encoded live streams and
files must use H.264 video and HE-AAC (v1/2) or LC-AAC (v1/2) audio.
3. Play the stream in Wowza Player Builder
After your live stream is running (or your encoded files are uploaded to your VOD
application's content directory), send your stream's playback URL to Wowza Player
Builder.
Note: This step uses the Wowza Player that's integrated with Wowza
Streaming Engine Manager in Wowza Streaming Engine 4.6.0 and later
for live and VOD applications and Wowza Streaming Engine 4.7.0 and
later for VOD Edge applications.
1. In Wowza Streaming Engine manager, click the application name in the
contents panel, and then click Wowza Player.
2. In the Wowza Player page, specify a stream to send to Player Builder. Some
pre-emptive mention of the HLS URL and file paths. If you have configured
your media server with an SSL certificate, you can select either HTTP or secure
HTTP streaming (HTTPS) versions of your published live stream or on-demand
playback URLs in the live or VOD Wowza Player page. Wowza provides free
256-bit SSL certificates to users with Perpetual and Subscription licenses via
the Wowza StreamLock™ AddOn . If your Wowza Streaming Engine host
server address is null, you have to enter the media server's IP address in
Stream Source (HLS) in Wowza Player Builder.
Live applications: Select the playback URL for an incoming stream that's
published to this application in Select a playback URL or enter a live
stream Apple HLS playback URL in Enter a playback URL . A basic Apple
HLS should have the following format:
http://[wowza-ip-address]:1935/[live-applicationname]/[live-stream-name]/playlist.m3u8
If your application is delivering a live stream via the Stream Targets
feature to a CDN, and if that CDN provides an Apple HLS playback URL,
you can enter that URL in Enter a playback URL . For more information
about the Stream Targets feature, see How to use CDNs and services to
distribute live streams (push publishing) . If your application is delivering
a live stream that's transcoded to multiple output renditions, you can
enter the Apple HLS URL for the SMIL file or Stream Name Group that
describes the adaptive bitrate stream in Enter a playback URL . For more
information about adaptive bitrate (ABR) streaming and creating a
playback URL for an ABR stream, see How to create and play SMIL files
with streams created by Wowza Transcoder or Adaptive bitrate streaming
with Stream Name Groups .
Note: You can find your Apple HLS stream URL on the Mobile
tab in the Test Players window.
VOD applications: Select a Host server and enter the details for your
video source file asset in File Path. A preview of the URL that will be
passed to Player Builder is shown next to Result. The file path for your
source file is composed of a media type prefix, the relative file path from
[installdir]/content, the file name, and file extension. For more
information on media type prefixes, see Supported media file formats .
The File Path for your source file varies based on the file location and if
you're steaming an adaptive bitrate set of files:
To stream sample.mp4 from the default content folder, enter
sample.mp4 in File Path. If a file path in a playback URL doesn't
include a media type prefix, Wowza Streaming Engine adds the
mp4: prefix to that file path. You don't have to specify a media type
prefix when streaming mp4 files.
http://[wowza-ip-address]:1935/vod/_definst_/sample.mp4/playl
ist.m3u8
To stream other types of media files from the default content
folder, enter the media type prefix and the full file name in File
Path.
http://[wowza-ip-address]:1935/vod/_definst_/flv:sample.flv/p
laylist.m3u8
To stream an adaptive bitrate set of files in the default content
folder using a SMIL file, enter the SMIL file name with the smil:
media prefix in File Path.
http://[wowza-ip-address]:1935/vod/_definst_/smil:myStream.sm
il/playlist.m3u8
To stream sample.flv from [install-dir]/content/myVideos, enter
flv:myVideos/sample.flv in File Path. Place the media type prefix
before the full file path when the source media file is in a subfolder
of the default content folder. If you're streaming a video file from a
subfolder in [install-dir]/content, place the media type prefix
before the full file path and always keep the application instance
name (_definst_ by default) in your playback URL.
http://[wowza-ip-address]:1935/vod/_definst_/flv:myVideos/sam
ple.flv/playlist.m3u8
VOD Edge applications: Select a Host server and a Media Cache Prefix,
and enter the details for your video source file asset. A preview of the
URL that will be passed to Player Builder is shown next to Result. The file
path for your source file is composed of a media type prefix, the relative
file path from [installdir]/content, the file name, and file extension. For
more information on media type prefixes, see Supported media file
formats . The File Path for your source file varies based on the file
location and if you're steaming an adaptive bitrate set of files:
To stream sample.mp4 from a Media Cache source with the prefix
http/, enter sample.mp4 in File Path. You don't have to specify a
media type prefix when streaming mp4 files.
http://[wowza-ip-address]:1935/vod/_definst_/http/sample.mp4/
playlist.m3u8
To stream other types of media files from a Media Cache source
with the prefix http/, enter the media type prefix and the full file
name in File Path.
http://[wowza-ip-address]:1935/vod/_definst_/http/flv:sample.
flv/playlist.m3u8
To stream an adaptive bitrate set of files from a Media Cache source
with the prefix http/, enter the SMIL file name with the smil: media
prefix in File Path.
http://[wowza-ip-address]:1935/vod/_definst_/http/smil:myStre
am.smil/playlist.m3u8
To stream sample.flv from a Media Cache source with the prefix
http/, enter mp4:myVideos/sample.mp4 in File Path.
http://[wowza-ip-address]:1935/vod/_definst_/flv:myVideos/sam
ple.mp4/playlist.m3u8
3. Click Launch Player Builder to open the Player Builder webpage. Your
stream's playback URL is automatically copied into Stream source (HLS) in the
Player Builder settings. Click Update Preview to test stream playback. For
more information about creating a customized player, see Creating a custom
Wowza Player with Wowza Player Builder.
Note: If you're using the Google Chrome browser and the Player
Builder webpage doesn't launch when you click Launch Player
Builder, you may have to allow pop-ups for Wowza Streaming
Engine Manager. Click the Pop-ups blocked icon on the right side
of the browser window address bar, and then either click the
Wowza Player URL or select Always allow popups from
http://[wowza-ip-address]:8088, click Done, and then click
Launch Player Builder again.
4. Control the Wowza Player connection to Wowza Streaming Engine
You can control the Wowza Player connection to your Streaming Engine
applications using the player IP address. By default, connections from ANY IP
address are allowed. For more information about configuring the Client
Restrictions options that enable you to control which IP addresses players can
connect from, see Playback Security .
5. Enable DVR (seek) capability for live streams in Wowza Player
DVR capability enables your viewers to pause/resume playback of live streams and
rewind backward in the live stream/fast-forward to current live playback point. To
support this feature in Wowza Player, you must enable and configure nDVR
technology in Wowza Streaming Engine media server software. For more
information, see How to set up and run Wowza nDVR for live streaming .
Note: Currently, the Wowza Streaming Cloud live-streaming service
doesn't provide DVR capability for live streams.
Playing streams from the Wowza Streaming Cloud livestreaming service
In the Wowza Streaming Cloud user interface, do the following to have Wowza
Player play your live stream:
1. Add a live stream
Follow the basic instructions in the Wowza Streaming Cloud "Getting Started" guide
to add a live stream , paying attention to the following settings:
1. On the Video Source and Transcoder Settings page, you MUST specify the
following options to add a live stream that Wowza Player can play:
You must specify the Delivery Protocol option Apple HLS over HTTPS
to play the stream in Wowza Player. This enables Wowza Streaming
Cloud to generate a proper playback URL for the player.
You must set the closed-captions option to None, even if your live
stream has captions. Unexpected results may occur if you choose one of
the closed-captions options.
2. On the Playback Settings page, select Wowza Player as the player that you
want to use. If you can't select this option, this means that the Delivery
Protocol and/or closed-captioning option isn't set correctly on the Video
Source and Transcoder Settings page. Click Back to correct these settings if
needed.
3. On the Hosted Page Settings page:
To have Wowza Streaming Cloud host your live stream in Wowza Player,
select Yes and then customize the appearance of the page.
To host your live stream in Wowza Player on your own website, select
No.
4. Finally, on the Review Settings page, review your choices. If necessary, click
Back or click the Live Stream Setup, Video Source and Transcoder Settings,
Playback Settings, or Hosted Page Settings icons to edit your selections.
Click Finish when your settings are correct.
2. Set up your live video source
Now that your live stream is added to Wowza Streaming Cloud, configure your IP
camera or other source encoder to connect to Wowza Streaming Cloud. For details,
see Set up your video source .
Important: Wowza Streaming Cloud accepts MP3-encoded audio but
Wowza Player does not. To work with Wowza Player, you MUST encode
your Wowza Streaming Cloud source stream using H.264 video and the
HE-AAC (v1/2) or LC-AAC (v1/2) audio codec.
3. Configure your playback setup
Next, configure the player and the webpage that hosts your live stream. In Wowza
Cloud, select the stream in the Live Streams panel to open the Overview tab of the
live stream detail page, and then do one of the following:
If you're hosting your own Wowza Player, under Direct Playback URLs, copy
the Apple HLS URL into the Source URL (HLS) box in Wowza Player Builder.
If you're using a Wowza Streaming Cloud-hosted page for video playback,
give your viewers the Hosted Page URL so they can watch the event in the
Wowza Player player.
4. Start streaming
Start your stream in Wowza Streaming Cloud and in your video source. For details,
see Start streaming .
Creating a custom Wowza Player with Wowza Player Builder
To create custom player code to embed in a webpage, you can adjust the settings
on the Stream Source Information and Player Options tabs in Wowza Player
Builder. All settings on these tabs are included in the embed code that's generated
when you click the Get Embed Code button.
1. Sign in to the Wowza Player Builder webpage . If you have more than one
license key for Wowza Player software, under Stream Source Information,
select the license key you want to use in Choose your license key.
Note: Most users are issued one license key for Wowza Player
software. The option to choose a license key isn't available if you
have a single license key. For licensing details, see Getting Wowza
Player.
2. On the Stream Source Information tab in Player Builder, enter your Apple
HLS stream URL in Stream source (HLS). For example:
On-demand stream URL for iOS: http://[wowza-ipaddress]:1935/vod/mp4:sample.mp4/playlist.m3u8
Live URL for iOS: http://[wowza-ipaddress]:1935/live/myStream/playlist.m3u8
Where [wowza-ip-address] is the IP address of your Wowza media server.
3. Update the rest of the display and playback settings on the Stream Source
Information and Player Options tabs and then click Update Preview to test
your stream settings in the preview window on the right side of the page. For
more information on these settings, see Player Builder configuration settings
for Wowza Player.
4. To embed the custom Wowza Player configuration in your webpage, click Get
Embed Code, and then copy the following code examples into your webpage:
a. To include the wowzaplayer.min.js file in the webpage, copy the first
tag into the HEAD section.
Note: The most recent version of Wowza Player is used by
default, but you can specify and use an earlier version by
replacing latest with the version and build numbers. For more
information, see How to use a specific version of Wowza
Player .
b. To create an HTML element to contain your video, copy the second tag
into the BODY section.
The Size option you selected on the Stream Source Information tab is
used here.
c. To embed the player, copy the generated script into the BODY section
after the playerElement tag. The following example contains all default
Player Builder values and a sample Apple HLS stream URL for an ondemand application named vod and video source named sample.mp4.
Where [wowza-player-license-key] is the Wowza Player license key
issued to you by Wowza.
The following example shows all of the code examples in a simple webpage.
Player Builder configuration settings for Wowza Player
You can use the following settings to configure Wowza Player. They are found on
the Stream Source Information and Player Options tabs in the Player Builder.
Property
JSON notation
Description
Update
Preview
N/A
Refreshes the player preview
on the right side of the page
with the current Player
Builder settings.
Stream
sourceURL
The full Apple HLS URL of
URL (HLS)
your live or on-demand
stream.
This is an
audio-only
stream
N/A
Select to use the audio-only
version of Wowza Player.
Title
title
Set the title to display in the
top-left corner of the player
Action bar on mouse hover.
Description
description
Set the description to appear
when the viewer clicks on the
video Title. Not available in
audio-only mode.
width, height (found in div HTML
For more information, see
element)
Configuring Wowza Player
video size.
Autoplay
autoPlay
Plays the video when the
webpage is loaded without
having to click Play.
Loop
loop
Replays the video after it
ends.
Start
muted
mute
Stream plays with muted
audio until the viewer
changes the volume.
Starting
volume
volume
Sets the starting volume of
the video (the viewer may
also adjust the volume in the
embedded player). The
default value is 75 percent of
maximum volume. Volume
ranges from 0-100.
Display
posterFrameURL,
Select Display image before
Size
images
before the
video starts
and after
the video
endPosterFrameURL
ends
the video starts and after
the video ends to display a
static poster image in the
player when the video isn't
playing or paused. You can
link to one or two different
images that are placed on
the player before you click
Play, after the video ends, or
both. You should use JPG
and PNG images that are
close to the size of the player.
Poster images can't be added
to the audio-only player.
Image
Scaling
Mode
uiPosterFrameFillMode
Select fit to resize the poster
image so the larger side of
the image matches the size of
the player, ensuring the
entire image fits within the
player (black bars may appear
to fill extra space).
Select fill to resize the poster
image so the shorter side of
the image matches the size of
the player, ensuring the
image fills the entire player.
The aspect ratio of the image
is maintained in both
settings.
Show
Quick
Rewind
uiShowQuickRewind
uiQuickRewindSeconds
Select to include the Quick
Rewind button on the
embedded player Control
bar. By default, this rewinds
video playback by 30
seconds (or by a custom
value).
Show
Duration
(versus
uiShowDurationVsTimeRemaining
Time
Remaining)
Show
Bitrate
Selector
Select to display the elapsed
time of the video in the
player on the left side of the
Seek bar. Clear the check box
to display the time remaining
in the video on the left side
of the Seek bar.
uiShowBitrateSelector
Select to include the Bitrate
Selector button in the player
Control bar. This allows the
viewer to select the desired
video bitrate. Bitrate options
are compiled from your
stream's SMIL file or
calculated from the source
media if you aren't using a
SMIL file. By default, the
player selects the highest
quality bitrate that works
best with the viewer's
connection. To learn how to
customize the Bitrate
Selector menu, see How to
customize video quality
choices for adaptive bitrate
streams in Wowza Player .
Show Full
Screen
uiShowFullscreen
Select to enable the Full
Screen icon in the player
interface.
Configuring Wowza Player video size
Select Responsive under Widescreen or Standard to make the player
resize itself to fit the webpage or container it's in while maintaining the
selected aspect ratio. Black bars are added to fill empty space if the size
of the video differs from the size of the player. If using Responsive, set
the Max width to restrict the maximum size to which the player can be
stretched.
Select Custom to enter a width and height that differs from preset
values. Note that Wowza Player might not be able to play video that has
a Width that's less than 320px.
Available Widescreen preset sizes: 1080p (1920x1080), 768p
(1366x768), 720p (1280x720), WSVGA (1024x600), PAL (1024x576),
VGA (640x360), QVGA (320x180)
Available Standard preset sizes: 1080i (1440x1080), 720p 720p
(960x720), VGA (640x480), QVGA (320x240)
Additional Flash settings for Wowza Player
You can add the following properties to your embed code to configure Flash videos
in Wowza Player. They are NOT found on the Stream Source Information and
Player Options tabs in the Player Builder.
Property
Type
Description
license
String
Your Wowza Player license key (with
dashes).
uiBackgroundColor
String
Sets the Flash video RGB background color.
Default value is #000000 (black). This color
is seen if the player applies letterboxing
(spacing) to the video.
flashWmode
String
Sets the Flash video Window Mode for
transparency, layering, positioning, and
rendering in the browser. Options are
window, direct, opaque, transparent, and
GPU. The default value is direct.
Note: The direct option isn't
compatible with Flash objects within
a Bootstrap modal in Firefox. Use
either opaque or transparent
instead.
flashQuality
String
Sets the Flash video quality. Options are
low, autolow, autohigh, medium, high,
and best. The default value is high.
useHardwareDecoding
Boolean
Uses graphics hardware to accelerate
rendering, removing some burden from the
CPU. The default value is true. This may be
unavailable on certain platforms, browsers,
or when certain flashWmode options are
enabled.
startTime
Integer
The time, in milliseconds, to begin clip
playback. Set to 0 to play from the original
start of the clip.
endTime
Integer
The time, in milliseconds, to end clip
playback. A value of -1 specifies no clip end
time.
abrAutoSwitching
Boolean
Toggles between manual and automatic
adaptive bitrate switching. The default value
is true, which makes Wowza Player select
the highest quality bitrate that works best
with your viewers' connections.
debugLevel
String
Specifies the error message type to display
in the browser console. OFF, ERROR,
WARN, INFO, DEBUG. The default value is
INFO.
useFlash
Boolean
Set to true to force the Flash version of the
player to be used instead of the Javascript
version of the player.
abrStartingBitrate
String
Determines how the player dynamically
selects a bitrate when the stream begins
(first, lowest, or highest). The default value
is first.
For more information on these settings, see Apply OBJECT and EMBED tag
attributes in Adobe Flash Professional .
Customizable strings for Wowza Player localization
You can use the following properties to change labels and messages that appear in
the player UI for localization purposes. They are NOT found on the Stream Source
Information and Player Options tabs in the Player Builder.
Property Name
Default
Description
stringAuto
Auto
Label for the option in the
Bitrate Selector menu that
allows the player to
dynamically select the
optimal bitrate based on
the viewer's connection.
stringBuffering
Buffering...
Message displayed when
the stream is buffering.
stringCountdownTimerLabel
Time until
show
Message displayed above
the stream event's
countdown timer.
stringErrorStreamUnavailable
Stream
Unavailable
Message displayed when
the player experiences an
error with the stream (for
example, when stream URL
is incorrect).
stringErrorCORSStreamUnavailable
Stream
unavailable.
Check
crossorigin
policy
Message displayed when a
CORS error occurs when
loading a stream. This
typically means that CrossOrigin headers aren't
enabled for Apple HLS
streams in the Wowza
Streaming Engine
application. For details, see
How to enable cross-origin
resource sharing (CORS) for
HTTP-based connections .
stringLiveLabel
LIVE
Label to indicate live events
in the player's Control bar.
stringLiveEventEnded
This live
event has
ended.
Message displayed when
the player detects that a live
streaming event has ended.
stringLiveSeekAlt
Seek to
Message displayed on
LIVE
mouseover when using DVR
feature during a live
broadcast.
Viewing stream analytics
Click the Analytics tab at the top of the Wowza Player Builder page to access
playback session data gathered by the player instance you set up in Player Builder.
First, use the menus at the top of the page to narrow the data to playback sessions
that occurred between a specific date or time range. If you have more than one
Wowza Player license key, you can narrow the data to streams that belong to a
single license key. Click Show to view the following types of playback data:
Playback Sessions Over Time: Use the graph to view stream playback trends over
time and move your pointer over the graph points to view the number of plays on
each date. Sort the table by date or number of playback sessions. By default, this
section shows daily totals of all streams played in your Wowza Player.
Playback Sessions by Stream URL : Click the Filter button next to a stream URL in
the table to view playback data for that stream only. Sort the table by the number of
playback sessions or URL name. Use the Search to refine the stream URLs listed in
the table.
Getting help with Wowza Player
When requesting help with Wowza Player, we recommend you know your player
type and version number. On the Player Builder page or your webpage, right click
on the player object. If the Flash version of the player is running, you will see a
Flash-based pop-up menu. Both Flash and HTML5 player pop-up menus include the
player version number.
There are two ways you can find help with Wowza Player:
1. Look for an answer in the Wowza Player forum
You can get help from Wowza experts around the world in our Wowza Player
forum. Search for an answer, post your question, or answer other users' questions.
2. Get Technical Support from Wowza
Sometimes you need a helping hand. Wowza technical support engineers around
the world are available to help you achieve streaming success with Wowza Player. If
you need help with Wowza Player or Wowza Player Builder, contact Wowza
Technical Support . Be sure to choose the webform for the Wowza software or
service that's delivering the stream to your Wowza Player.
| Open a Wowza Streaming Engine Support Ticket
| Open a Wowza Streaming Cloud Support Ticket
When describing your Wowza Player in the ticket webform, be sure to select
Wowza Player in the Area list so that your issue can be addressed most efficiently
by a Wowza technical support engineer.
Note: To learn about the variety of support resources that we offer to
our user community, see the Wowza Product Support Portal .
More resources
Frequently asked questions about Wowza Player
Known issues that affect Wowza Player
Wowza Player JavaScript API
wowza-player-rails GitHub project
If you're having problems or want to discuss this article, post in our forum .