LGHealth iConnect Citrix User Guide
December 6, 2011
General Information
This document will outline how to log onto LGHealth Citrix web interface to use e-Health and other
applications. https://iconnect.lghealth.org is the URL when a user is at a pre-approved physician office.
This includes all affiliated Doctor’s offices and business locations but should not be used from Home.
If you sign into the website and get the error: “Unable to launch your application. Contact your help
desk with the following information: Cannot connect to the Citrix XenApp server. There is no Citrix
XenApp server configured on the specified address.” This means that your site or machine is not set
up correctly to connect in this manner. Alert your technical contact and try using your previous
method of connecting to e-Health at LGH.
Document Index
Getting Connected – Page 1
Citrix Tips – Page 3
Citrix Client Install – Page 6
Steps to connect from a business location using iConnect URL.
1. Go to
https://iconnect.lghealth.org
BOOKMARK the
new site.
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LGHealth iConnect Citrix User Guide
December 6, 2011
2. Enter your LGH
Username and
password to gain
access to the
applications that
have been
published to you on
Citrix.
3. You are NOT logged
into Citrix at this
point. This is only a
Web Interface that
displays the list of
applications that
are available to you
on Citrix.
4. SINGLE-Click on the
application that you
want to launch.
NOTE: If you have
launched this
application in the
past 6 hours and
that previous
session is active or
disconnected, Citrix
will attempt to
reconnect you to
that session instead
of launching a
brand new session.
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LGHealth iConnect Citrix User Guide
December 6, 2011
Tips for connecting to Citrix
1.
Once you are
connected to your
Citrix session the
Citrix Connection
Center will appear
in the system tray
near the clock.
2. Right Click on the
icon to open the
Connection Center.
3. In the Connection
Center it will
display all Citrix
applications that
are open and which
Citrix XenApp
servers you are
connected to.
4. If your session is
hung up or NOT
responsive you can
try selecting Log Off
before you contact
the LGH Help Line.
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LGHealth iConnect Citrix User Guide
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5. If you click on
properties it will
display the Citrix
ICA client version.
In the example it is
Ver 12.1.0.30 this
can be helpful for
support to know if
you have an issue.
The server is noted
again here as well
as your user name.
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LGHealth iConnect Citrix User Guide
December 6, 2011
6. If you are allowed
access to your local
drives because of
scanning the Files
and USB permission
must be set to Full
Access. This could
be changed by
another user on the
workstation and
effect your session.
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LGHealth iConnect Citrix User Guide
December 6, 2011
Connecting to Citrix from a machine for the first time
The following steps may require the assistance of system administrator to install.
Please contact your IT department or system administrator.
1. Citrix Web Interface
will offer an ICA
client if it is not
detected.
2. If you have never
connected to Citrix
from this machine
check the box on
the left and select
download.
OR if an older
version of the client
is installed and you
don’t have
permission to
update then click
Already installed to
continue to the
application page.
3. Click Run and
install the ICA
client.
NOTE: If this install
is unsuccessful you
may not have the
necessary
permissions on the
local computer.
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LGHealth iConnect Citrix User Guide
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4. The Citrix client can
also be loaded by
clicking on the
Problem
Connecting? Link in
the lower right
corner of the Web
Interface page.
5. The client can also
be confirmed by
selecting
Connection
Preferences
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LGHealth iConnect Citrix User Guide
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6. The Native Client is
the preferred
software NOT Java
The latest Citrix
client can also be
downloaded from
the Citrix web site.
http://www.citrix.com/clients
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LGHealth iConnect Citrix User Guide
December 6, 2011
Typically the Web
Client is all that is
needed to get
connected to Citrix.
Uninstall older
versions of the
Citrix client and
reboot before
installing the latest
one.
The Web Interface
page will time out
after 20 minutes of
inactivity.
You can continue to
work in your
current application
with no issues.
Press F5 or Refresh
to log in and launch
another application.
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