PAN Online Process by UTIITSL
- a walkthrough
Access Login
To avail the PAN Online services, the Agent
can login through their existing panel login
user id and password.
On successful login, agent gets redirected to
the PAN services portal offered by UTIITSL.
You can view this page and you need to click on pan services
Clicking on the PAN card link opens up the PAN Online services for the user on the UTIITSL
portal with all information and menu options
Select New PAN Application option
user selects the New PAN Application option under PAN services menu-pad
Select the below drop down option as Individual
Clicking on New PAN Application opens up the PAN Form page for online data entry
Enter the details of the applicant as per his given documents
(details given here will be considered as final for pan generation)
user should verify the physical documents available with the applicant and fill up the online
application form.
Enter the below highlighted details carefully
Select the list of documents submitted to you from the given drop down
user should fill in all details online on the form page as per instructions provided
Click submit option after completing all the details said above
& after that you will get validated successfully popup displayed
Once the complete information is filled in online, clicking on ‘submit’ leads to Application
Validation process by the system
Click on save to save the form for later uploading
After Printing The Pan Form You Have To Stick 2 Photo Of Customer On It & Take Cross
Signature On Both Photo Copies
Read the instructions carefully for the size required for uploading saved file, photo &
signature & select your applicant details
Pan Card Forms Scan Copy Of Every Page With Photo On It & Adhar Card Copy
(If Adhar Card Not Available Then Id Proof, Address Proof & Birth Certificate Required
You have to upload the saved form file with scan copy of photos affixed and
signatures present and uploads the scanned image in below options & click upload
If you wish you upload the documents later then the scanned image files upload facility
is available under PAN services through the Upload Documents option
Check List - Upload Documents instructions
 user save the application form
 user scans photo of the applicant
Photo Scanning 300 dpi, Color, 213 X 213 pixel (Size less than 30 kb)
in JPEG format.
 user takes a signature on a separate white sheet and scans it.
Signature scanning 600 dpi –black and white (less than 60 kb) in JPEG format.
 In all, 3 scanned image files viz. Application form with Photo, Signature need to be uploaded
System will show the auto error as below if the file size uploaded is not
correct as per the specifications given
On successful transaction normally, the system generates an
Acknowledgement Receipt that the user hands over to the applicant
If any error reported in normal run or last attempt failed, the user has an option of reattempting payment on for specific application and normal payment process follows with
generation of Acknowledgement Receipt
PAN Processing and Dispatch

Once the full lifecycle of application is completed by the users, the central
or HO team creates lots for making consolidated payments to UTIITSL by
selecting only the applications cleared across all VLEs with successful
payment
PAN Application processing at UTIITSL

Once the Payment is received, verified as realized at UTIITSL end, the
applications attached to this payment lot will move into the processing
zone with verification of scanned forms uploaded by VLE

Only the clear applications will move for PAN allotment and objection
marked cases will be intimated back to level for objection clearance and
further processing at their end.

Once the PAN allotted, the PAN Cards will be dispatched directly to the
applicants at their communication address as provided in the application
form, through Speed Post/ Courier.
Objection clearance at user end - The objection cases will get displayed under PAN
Objection menu for clearance and further processing
clears the objection by making necessary edit modifications in the PAN application, after
consulting the corresponding applicant
Once the application edited/ modified, user uploads documents in right form as in the
normal process cycle – printout, photo affix with signature, scanning, upload.
PAN Tracking Query

has an option to check the PAN card status using Application
number / Coupon number using “Track your PAN Card” option
available under PAN Services.
can track the status by giving the Application number / Coupon number
Application status is displayed giving the last updated stage at any time
user may log out at any point of time once the activities are over
Thank You