Cisco 7965/7975
IP Phones User Guide
7965 eLearning Tutorial
http://www.cisco.com/comm/applications/CCNP/qlm/7961/index.htm
Table of Contents
Section 1.
Section 2.
Overview of the Telephone Buttons
Initial Set-up for First Time Users
 Set up your Voice Mail
Section 3.
How to Use the Handset, Speakerphone, and Headset
Section 4.
Customizing Phone Settings
 Adjusting the Ringer Volume
 Changing the Ringer Sound
Section 5.
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Managing Telephone Calls
Placing a Call
Answering a Call
Ending a Call
Muting a Call
Placing a Call on Hold
Transferring a Call
Redial the Last Number Dialed
Section 6.
Using the Directory to View/Dial Received, Missed, Placed Calls
Section 7.
Making Conference Calls
 Placing a Conference Call
 Conference Call Tips
Section 8.
Using Voice Mail
 Setting Up Voice Mail
 Accessing Voice Mail
 Voice Mail Option Keys
Section 9.
Call Forwarding
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Section 1: Overview of Buttons
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Section 2: Initial Setup for First Time Users:
Prior to using your Cisco IP Phone for the first time, you must complete the following steps to
initialize the phone and to secure access to it.
Step 1: Set up your Voice Mail
This step involves setting up your personal Voice Mail password and your greeting. You can
complete this step at a later time; however it is recommended that you complete it as part of
the initial set-up.
Important: Prior to completing this step, think of a Voice Mail password that you will be able to
remember easily.
1. Press the MESSAGES
button.
2. Enter the default password of 134679#.
3. Important: Until you personalize your password, anyone can access your mailbox by using the
default password.
4. To change your set-up options, press 4.
Select Option 1 (Greetings) to record your personal greeting.
Select Option 3 (Personal Settings) to change your Voice Mail password.
Additional options and information regarding accessing Voice Mail, is reviewed in Section 8 of
this User Guide.
The CBU recommended greeting is:
Thank you for calling CBU-Location name, you’ve reached <your name>, please leave a
message and I will call you back as soon as possible. Thank you.
Section 3: How to Use the Handset and Speakerphone
You can place and answer calls with the handset, speakerphone, or a headset according to
your job role. These sections describe their use and how to adjust the volume of the call.
Using the Handset
To place and answer calls with the handset, simply lift the handset. To change from handset
to speakerphone, press the SPEAKER button and hang up the handset.
Using the Speakerphone
To place and answer calls using the speakerphone, press the SPEAKER button. To change
from speakerphone to handset, lift the handset.
1. To increase or decrease the volume, press the (+) or (-) indicators on the volume bar.
The volume buttons adjust the volume for the currently active voice receiver.
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2. To save the volume setting for future calls, press the Save soft key.
Section 4: Customizing Phone Settings
You can change various settings on your Cisco IP Phone 7965/7975 to ensure that the ringer
volume, ring sound, and LCD contrast are set appropriately for you.
Adjusting the Ringer Volume
1. Press the Volume key to hear a sample ring.
2. While the ring plays, press the (+) or (-) on the volume key to adjust the volume to the
desired level.
3. To save the ring volume setting, press the SETTINGS
the Save soft key.
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Changing the Ringer Sound
To change the sound used by the ringer:
1.
2.
3.
4.
5.
6.
7.
Press the SETTINGS
button.
Select User Preferences
Select Rings
Press the Select soft key.
Scroll through the list of ring types. Press the Play soft key to hear the selected ring type.
Highlight the desired ring tone; press Select and then press the OK soft key.
Press the Save soft key to save your selection and exit the Settings menu.
Note: When selecting a ring tone, please be considerate of those who sit near you.
Section 5: Managing Telephone Calls
Placing a Call
You can place a call with the Cisco IP Phone 7965/7975 in any of the following ways:
Outgoing calls:
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Lift the handset and dial 9, then the number.
Press a line button and dial 9, then the number.
Press the NewCall soft key and dial 9, then the number.
To use the speakerphone, press SPEAKER and dial 9, then the number.
You can press 8, then key in the number. Press the Dial soft key to place a call before
the number has been completely dialed, if a mistake has been made, press the « soft
key to backspace.
FOR EMERGENCY CALLS DIAL “9911”
IMPORTANT NOTE: If 9911 is dialed accidentally, stay with dispatch personnel on the line
to report that there is no emergency.
Internal calls:

For All Extensions: Dial the 4 digit extension.
Answering a Call
You can answer a call using the handset, or speakerphone.
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To use the handset, lift the handset.
To use the speakerphone, press the Answer soft key or the SPEAKER button.
Ending a Call
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If using the handset, hang up the handset.
If using the headset, press the EndCall soft key. This method also works for all
speaker modes.
If using the speakerphone, press SPEAKER.
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Muting a Call
While on a call, you can mute the handset, headset, or speakerphone, preventing the party
you are speaking to from hearing what you or someone else in the room is saying.
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To mute a call, press MUTE (microphone with bar thru it).
To disengage mute, press MUTE again.
The Mute button does beep when pressed; the caller cannot hear this beep tone.
Placing a Call on Hold
While on a call, you can place the call on hold, so that the caller cannot hear you and you
cannot hear the caller. You can answer other calls while a call.
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To place a call on hold, press the Hold soft key, the caller will hear the hold music or message.
To return to the call, press the Resume soft key. If multiple calls are on hold, use the
scroll key to select the desired call before you press Resume.
If multiple calls on multiple lines are on hold, press the line button for the line to which
you want to switch and use the scroll keys to select the desired call before you press
Resume.
When answering a call while on an existing call, simply press the line with the
incoming call. The existing call is automatically placed on hold. You don’t need to
press the Hold soft key to pick up another call.
Transferring a Call
To transfer a call to another phone:
1. Press the Trnsfer soft key. This places the call on hold.
2. Dial the number to which you want to transfer the call.
When it rings on the other end, press Trnsfer again, or when the party answers,
announce the call and then press Trnsfer. Then hang up the phone.
3. If the party refuses the call, press the End soft key, then press the Resume soft key
to return to the caller.
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To transfer a call directly to Voice Mail
To transfer a call directly to an individual’s voice mail: Press the Trnsfer soft key, then press
the * (asterisk) button followed by the 4 digit extension, followed immediately by the Trnsfer
soft key.
To Redial the Last Number Dialed
To redial the most recently dialed number, lift the handset and press the Redial soft key.
Alternatively, you can simply press Redial to activate the speakerphone or headset.
Section 6: Using the Directory
The Cisco IP Phone 7965/7975 keeps a history of all calls you make and receive, including
the caller ID, time, and date of the call similar to a cellular phone. You can use this information
to redial a party.
Viewing or Dialing Received, Missed, or Placed Calls
1. Press the DIRECTORIES
button.
2. Use the scroll key to select the desired call history option: Missed Calls, Received
Calls, Placed Calls, or Corporate Directory.
3. Press the Select soft key to display the appropriate selection.
4. If desired, click the Dial soft key to speed dial a number from the received or missed
call list. NOTE: You might need to use the EditDial soft key to add digits to the front
of the number. For example, if the call was from an outside, long-distance caller, you
might need to add the digits "91" to the front of the number. e.g., if the call came from
the 212 area code, it might be necessary to add an 9 and 1 to the front of the number.
5. Press the Exit soft key twice to exit the Directory menu.
Section 7: Making Conference Calls
Placing a Conference Call
To turn a call into a conference call
1. During a call, press the Confrn soft key. This will automatically select a new line and
place the other party on hold.
2. Place a call to another number.
3. When the call connects, press Confrn again to add this party to the conference call.
To join a call to a Conference:
1. During a call between two parties a second call comes into one of the parties and they
2.
3.
4.
5.
would like to join an ad hoc conference.
Answer the second line, which will put the first call on hold.
Press the More key twice and then press Select.
Toggle to the call to the first line and press the More key; then press Join.
All three parties are now in conference.
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Conference Call Tips
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To place a conference call on speakerphone, press SPEAKER.
Press MUTE to mute the speakerphone. The conference parties cannot hear you but
you can hear them.
The phone only allows twelve parties in a conference call.
When in a conference, placing your call on hold will NOT play hold music to the
conference call participants.
Section 8: Voice Mail
Voice mail allows you to access messages left by callers when you are unavailable to take
their call.
Setting Up Voice Mail
Please refer to Section 2 - Initial Set Up of this User Guide for complete instructions on setting
up and configuring your Voice Mail.
Other Set-up Options
Option #1 = GREETINGS - Configure your personal greeting to suit your needs.
Option #2 = MESSAGE SETTINGS - Use this to change how messages are handled and
announced.
Option #3 = PERSONAL SETTINGS – Use this to change password, recorded name or
directory listing.
Option #4 = TRANSFER SETTINGS – Use this menu to transfer callers when you are not
available to answer your phone. i.e.; go directly to Voice Mail
Accessing Voice Mail
To access voice mail, press the MESSAGES
button and follow the voice instructions.
The red light on your phone handset illuminates and the LCD will display a message indicating
a voice mail message is in your voice-mailbox.
To check your voice messages from outside the office, you may dial the following number:
(951) 343-3999, you will be prompted for your ID, enter your 4-digit extension followed by the
‘#’ key. Next you will be prompted for your password, enter the password which you created
during your voice mail setup, followed by the ‘#’ key.
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Voice Mail Options Key Options
The following options are available during message playback.
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Press 1 to hear new messages.
Press 2 to send a message
Press 3 to delete the message
Press 4 to slow message playback
Press 6 to increase message playback
Press 7 to reverse message playback 3 seconds
Press 8 to pause playback
Press 9 to forward message playback 3 seconds
These options are available after the message has been heard. Press:
1 Repeat
4 Reply
7 Skip back
2 Save
5 Forward
9 Properties
3 Delete
6 Mark new
0 More Options
Section 9: Using Call Forwarding
To forward all calls to another extension:
Call Forwarding can be done by pressing the CFwdAll soft key (you will hear two beeps) and
then dialing the number to which you wish to have the calls forwarded.
To forward all calls to Voice Mail:
Press CFwdAll, then press the Messages button to forward all calls to Voice Mail.
To forward all calls to an outside line:
Press CFwdAll, then dial the outside line (9+ the phone number)
To turn-off Call Forwarding, press the CFwdAll soft key.
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