2006 NAACP
Organizational
Effectiveness Survey Results
C.M. Truesdale
January 28, 2006
1.00
UTILIZATION OF
RESOURCES
GOALS AND
OBJECTIVES
3.50
ROLES &
RESPONSIBILITIES
4.00
PROBLEM
SOLVING DECISION
MAKING
EVALUATION
INTERPERSONAL
COMMUNICATIONS
EXPERIMENTATION
CREATIVITY
LEADERSHIP
CONTROL &
PROCEDURES
TRUST &
CONFLICT
Team Effectiveness Elements Summary
N=8
N=15
Confidence > 98%
3.00
2.50
2.00
1.50
Team Effectiveness Elements Summary
Effectiveness Elements
Average Score
Statistical Deviation
Trust & Conflict
3.38
0.54
Control & Procedures
2.89
0.80
Leadership
2.82
0.65
Experimentation/Creativity
2.76
0.79
Interpersonal Communications
2.74
1.02
Problem Solving/Decision
Making
2.50
0.68
Evaluation
2.57
0.85
Roles & Responsibilities
2.44
0.78
Goals & Objectives
2.40
0.80
Utilization of Resources
2.39
0.97
Responses to 10 Effectiveness Elements
Not
Observed
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Trust & Conflict
1
0
1
22
16
Control & Procedures
2
1
11
17
9
Leadership
3
1
11
28
5
Experimentation/Creativity
3
1
4
15
1
Interpersonal Communications
4
0
8
21
7
Problem Solving/Decision Making
2
1
15
12
2
Evaluation
2
2
3
8
1
Roles & Responsibilities
3
3
12
12
2
Goals & Objectives
14
6
29
27
4
Utilization of Resources
15
10
22
26
7
Element
%Responses to 10 Effectiveness
Elements
Not
Observed
Strongly
Disagree
Disagree
Agree
Strongly
Agree
Trust & Conflict
2.5
0.0
2.5
55.0
40.0
Control & Procedures
5.0
2.5
27.5
42.5
22.5
Leadership
6.3
2.1
22.9
58.3
10.4
Experimentation/Creativity
12.5
4.2
16.7
62.5
4.2
Interpersonal Communications
10.0
0.0
20.0
52.5
17.5
Problem Solving/Decision Making
6.3
3.1
46.9
37.5
6.3
Evaluation
12.5
12.5
18.8
50.0
6.3
Roles & Responsibilities
9.4
9.4
37.5
37.5
6.3
Goals & Objectives
17.5
7.5
36.3
33.8
5.0
Utilization of Resources
18.8
12.5
27.5
32.5
8.8
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Ex
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Tr
% Response
Segmentation Results
Segmented of Effectiveness Elements
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Strongly Agree
Agree
Disagree
Strongly Disagree
Not Observed
Lowest Ranked Elements
Elements
Trust and Conflict
Average
STDEV
1
My attitude is in check.
3.38
0.52
2
The team is able to get along without me.
3.38
0.52
3
The recent team successes are not attributable to my personal efforts, but
the work of the whole team.
3.50
0.76
4
I am pleased when others receive praise or recognition.
3.50
0.53
5
I easily admit to making a mistake.
3.14
0.38
3.38
0.54
*Highest Scores
More team members step up to the plate (ownership and accountability).
Control and Procedures
Average
STDEV
1 Teammates can count on each other when it counts.
2.86
0.38
My integrity is unquestionable. I perform my work with excellence, am
2 dependable and dedicated to the team’s success.
3.50
0.53
3 My actions bring the team together.
2.75
0.71
Shared objectives & goals define the team and give the team a unique identity
4 to its members, potential recruits, & the public.
3.00
1.00
Objectives and goals are constantly stated and restated, practiced, and
5 institutionalized.
2.38
0.92
2.89
0.80
Objectives are communicated more frequently. Big picture is clearly articulated.
Leadership
Average
STDEV
1 Leaders are providing values, work ethic and vision.
2.88
0.35
Responsibility and authority are delegated. Leaders for particular situations
2 are able to rise to the occasion.
2.50
0.93
3 There are processes, roles, events, and initiatives that help develop the team.
3.00
0.58
4 The team does many things together (socially and organizationally).
2.49
0.53
5 The team gives credit to teams and individuals for success.
3.14
0.69
6 Everyone is valued for their skill sets.
3.00
0.53
2.82
0.65
Develop more opportunities for the team to meet socially; Provide leadership opportunities
for team members.
Experimentation/Creativity
Average
STDEV
1 Team members make things happen.
3.14
0.38
2 Team members are intuitive, creative and good communicators.
2.71
0.49
Team members take the initiative to solve problems and are responsible for
3 their actions.
2.43
0.79
2.76
0.79
Members take the initiative to solve problems. Develop communication skills.
Interpersonal Communications
Average
STDEV
1
Teammates are constantly talking, and listening to each other.
2.38
1.06
2
Interaction fuels action.
2.88
1.36
3
From leader to teammates, teammates to leader, and among teammates,
there is consistency, clarity and courtesy.
2.63
1.30
4
Members are able to respond and or disagree openly but with respect.
3.13
0.64
5
The team can deal with whatever circumstances are thrown at it.
2.71
0.49
2.74
1.02
Members need to exercise more channels to communicate with one another (feedback,
committee interaction, and event planning)
Problem Solving/Decision Making
Average
STDEV
1
Dialogue is being used to solve problems and for decision making.
2.75
0.71
2
Other than dialogue there are other well established approaches to problem
solving and decision making.
2.57
0.79
3
Issues are resolved and not forgotten.
2.29
0.49
4
Issues and their solutions are communicated.
2.38
0.74
2.50
0.68
Timely communicate issues and their resolutions; Develop and use problem solving and
communications tools.
Evaluation
Average
STDEV
1
The team can make adjustments when it knows where it stands.
2.71
0.75
2
The team evaluates team effectiveness and committee satisfaction.
2.43
0.98
2.57
0.85
Give constant updates of where the local NAACP branch is in relationship to desired results,
influence, and strategy development.
Roles and Responsibilities
Average
STDEV
1
All team members have a place where they add the most value.
2.29
0.76
2
The skill sets of all members are known and used for the right team
situations.
2.25
0.71
3
Each team members skills, discipline, strengths, emotions, and potential
have been evaluated.
*1.83
0.41
4
We can count on the ability of our team members when it counts.
3.25
0.46
2.44
0.78
*Lowest Score
Give experience to younger members; Delegate tasks and challenge team members more;
Develop understanding of team member’s skill sets and desired interests.
*Lowest Score
Goals and Objectives
Average
STDEV
1
The goal is more important than the role. Members will subordinate their
roles & personal agendas to support team vision.
3.25
0.71
2
Leaders see the big picture.
2.71
0.76
3
Leaders effectively communicating the vision to the team, provide needed
resources, and create a more unified team.
2.38
0.74
4
The team embraces the vision and is focused, energized, and confident.
2.50
0.76
5
The team knows where it’s headed and why it’s going there.
2.14
0.69
6
The team examines its moral, historical, strategic, and visionary directions.
1.86
0.90
7
Members stay members.
2.29
0.49
8
The team makes positive use of anything contributed by previous teams.
2.20
0.84
9
The strategy serves the vision.
2.00
0.89
10
There is a long-range vision to keep the team from being frustrated by
short-range failures.
2.50
0.58
2.40
0.80
Work on things that the membership values; Team agrees to strategy directions (Membership,
Communications, Fund Raising, Education/Youth, Health, Legal Redress/Criminal Justice, and
Political Action) and proposed outcomes; Communicate the NAACP Vision and Mission;
Understand what frustrates the team and relieve it.
Utilization of Resources
Average
STDEV
1
As the challenge escalates, the team elevates its work.
2.43
0.79
2
There is focus on the dream of the team (goals, objectives, initiatives,
strategy)
2.50
1.05
3
The type of challenge determines the type of subteams that come together.
2.13
1.13
4
The team meets new challenges with creative solutions and is fast and
flexible.
1.83*
0.75
5
The team has experienced players.
3.13
0.64
6
The team attends to those that need direction, support, coaching, or more
responsibility.
2.33
1.37
7
New members are added to the team.
2.67
1.21
8
New leaders are being suited to meet the challenge of the moment.
2.14
0.90
9
The team has great depth. There are good substitutes as well as starters.
2.00
0.63
10
The team is continually being improved.
2.57
0.98
2.39
0.97
*Lowest Score
Ownership and commitment needs to be increased; Team needs to be more fast and flexible;
Members need more training and direction; More leaders need to be developed;
Element Recommendations
Element
Proposals
Roles &
Responsibilities
Give experience to younger members
Delegate tasks and challenge team members more
Develop understanding of team member’s skill sets and desired interests.
Goals &
Objectives
Work on things that the membership values
Team agrees to strategy directions (Membership, Communications, Fund
Raising, Education/Youth, Health, Legal Redress/Criminal Justice, and
Political Action) and proposed outcomes
Communicate the NAACP Vision and Mission
Understand what frustrates the team and relieve it
Utilization of
Resources
Specific
Strategy
Development
(near term)
Ownership and commitment needs to be increased
Team needs to be more fast and flexible
Members need more training and direction
More leaders need to be developed;
Communications to Community and Membership (message disseminated)
Membership and Attraction of Board Members (committed talent)
Fund Raising for Freedom Fund Banquet
Document Community Advocacy (legal, political, social) for Justice
Develop connections with other Health initiatives