Check 5: Team goals, purpose, roles and
responsibilities
There are four tasks in this Check. All four tasks are based on the same scenario about
teams working on an annual fundraising event. As you work through the tasks, you will
learn more about the teams and the event.
You can print this document and write your answers, or you can type your answers in the
spaces provided. Remember to save your work to a folder or to your computer or storage
device.
Scenario: The annual fundraising event
Most big charities have important annual events. For example, in August the Cancer
Council has Daffodil Day, in September the Asthma Foundation has Bubble Day, and in
October the RSPCA has RSPCA Awareness Week.
Ann works as a volunteer for a national welfare organisation. For their annual fundraising
event, stalls are set up all over the country to sell merchandise such as badges, wrist bands,
pens, hats and also to provide brochures. Ann is team leader at the stall in her local
shopping centre.
Task 1: The goals of a team
1.
What is the goal of Ann’s team? Click the best answer.
To sell as much merchandise as quickly as possible
To sell merchandise and create awareness of the charity and its cause
To raise awareness of the charity and its cause
Task 2: The roles and responsibilities of teams
On big days like this there are lots of teams working towards the same goal. The main
teams in the charity Ann works for are:

Planning and organisation team, which does everything related to planning the
big event

Mission control team, which coordinates a number of sites and organises the
distribution of everything needed for the event, such as the stalls and merchandise

Distribution teams, which are teams of drivers who use vans to distribute what is
needed at each site and work at the sites as well

Site teams, which work at the stalls on the day of the event
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Indicate the team that would carry out these roles and responsibilities. Click the best
answers.
1
Delivering tables, chairs and stalls to a number of sites:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
2
Organising money bags with change for each site:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
3
Identifying the sites for stalls, for example, shopping and business centres:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
4
Putting together volunteer bags with the charity’s hat and t-shirt:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
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5
Selling merchandise:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
6
Designing advertising for the event:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
7
Contacting Mission Control for more stock and to remove rubbish:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
8
Removing rubbish from the sites throughout the day:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
9
Setting up the stalls after the equipment and merchandise is delivered:
Planning and organisation team
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Mission control teams
Distribution teams
The site teams
10 Providing information about the charity to the public on the big day:
Planning and organisation team
Mission control teams
Distribution teams
The site teams
Task 3: The roles and responsibilities of team members
As team leader, Ann knows that team members must understand their roles and
responsibilities and know what is expected of them. Here is a short description of the
members in Ann’s site team.

Ann—Ann has worked for the fundraising event for five years. This is her second
year as team leader on the stalls. She is very good with details and knows a lot
about the charity.

Lindsay—Lindsay has worked on the stalls since he retired ten years ago. He is
very warm and friendly, doesn’t like to lead but enjoys helping out. Last year he
got quite tired working all day, so he is only going to help in the morning.

Andrea—This is Andrea’s first time working on the event. She wants to help her
community but doesn’t like big responsibilities. She is young and energetic,
doesn’t know a lot about what the charity does but knows it helps people.
Weeks before the big day, Ann and her team sat down together and negotiated its roles and
responsibilities.
Identify the right person or persons for the following roles and responsibilities. Click the
best answers.
1
Which team member or members should serve customers?
Ann
Lindsay
Andrea
All team members
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2
Which team member or members should monitor the amount of stock throughout the
day?
Ann
Lindsay
Andrea
All team members
3
Which team member or members should contact Mission control to order new stock?
Ann
Lindsay
Andrea
All team members
4
Which team member or members should provide coaching?
Ann
Lindsay
Andrea
All team members
5
Which team member or members should help set up and close down the stall?
Ann
Lindsay
Andrea
All team members
6
Which team member or members should handle the money?
Ann
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Lindsay and Ann
Andrea, Ann, and Lindsay
7
Which team member or members should clear away the rubbish?
Lindsay
Andrea
All team members
8
Which team member or members should contact Mission control to get rubbish
removed?
Ann
Lindsay
Andrea
All team members
Task 4: Team norms
As team leader, Ann must make sure her team works well together and creates a positive
image of the charity. Weeks before the event, her team members brainstormed their norms
or values, which they put into four categories.

Dress code

Customer service

Team communication

Team performance.
What norms would be appropriate for Ann’s team? One has been provided for each
category to get you started.
1
Dress code
All team members will:

wear the charity’s hat and t-shirt at all times




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
2
Customer service
All team members will:

learn as much as possible about the products and the charity before the event





3
Team communication
All team members will:

listen carefully to others and allow them to speak





4
Team performance
All team members will:

work as a team and look for opportunities to help others







Feedback
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