COMMUNICATION IN THE
WORK ORGANIZATION
COMMUNICATION - DEFINITION
• Two-way process of reaching mutual understanding, in which participants
not only exchange (encode-decode) information, news, ideas and feelings
but also create and share meaning. In general, communication is a means
of connecting people or places. In business, it is a key function of
management--an organization cannot operate without communication
between levels, departments and employees.
WORK ORGANIZATION
• work organization the distribution and coordination of work tasks, skills and
authority in an ORGANIZATION. Work organization is the way that tasks are
distributed amongst the individuals in an organization and the ways in which
these are then coordinated to achieve the final product or service.
SHANNON AND WEAVER MODEL OF
COMMUNICATION
• Sender : The originator of message or the information source selects desire message
• Encoder : The transmitter which converts the message into signals
• Decoder : The reception place of the signal which converts signals into message. A reverse process of encode
• Receiver : The destination of the message from sender
• Noise: The messages are transferred from encoder to decoder through channel. During this process the
messages may distracted or affected by physical noise like horn sounds, thunder and crowd noise or encoded
signals may distract in the channel during the transmission process which affect the communication flow or the
receiver may not receive the correct message
DIFFERENT FORMS OF
COMMUNICATION
• Oral
• Written
• Mimics
• Gestures
• Emotions
• By the apperance
HOW TO COMMUNICATE BY STYLE
„Always wear for the job you want not the job you have „
• If the company has a dresscode we should obey .
• Your clothing should always be ironed , clean , fresh , elegant
• You should dress in a way that won’t offend anyone
THANK YOU FOR YOUR
ATTENTION