Avaya IP Office 10.1 Pre release
Introduction
Planned GA 29th May 2017
25th & 27th April 2017
Chris Jaycock – Avaya Mid-Market
Consultant
• The information contained herein is provided for
information purposes only and is intended only to outline
Avaya’s presently anticipated general technology
direction. The information in the roadmap is not a
commitment or an obligation to deliver any product,
product feature or software functionality and Avaya
reserves the right to make changes to the content and
timing of any product, product feature or software
release. Prices for any future product or software
included herein will be separately negotiated when and if
such product or software becomes available.
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IP Office Roadmap
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IP Office 10.1 Highlights
• IP Office 10.1 Free of charge software upgrade for existing IPO
10.0 customers
• With availability of IPO 10.1 there will be no further Service Packs
on IPO 10.0 – the two versions under software support will then be
IPO 9.1 and 10.1
• Support for additional Hypervisors
• New Integrated Contact Reporting package
• New Media manager Call Recording package
• Database integration with Linux voicemail
• New CTI Web service API to provide a more open platform for 3rd
party integration
• Building on Release 10 Simplified installation and management
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IP Office Integrated Contact reporter
Current Problem Description:
• IP Office is lacking Real Time Monitoring and Reporting of Hunt Group
Agents as well general reporting for all users/calls.
• Third Party solutions from Xima do exceptionally well in this market
• Why not use IPOCC?
– Too complicated to install/maintain
– Separate servers cost more than IP Office
• How can this be done?
– Leverage IP Office Hunt Groups and VMPro for Call Flows and
Agent/Supervisor functionality
– Leverage IP office application server to host web application for agents,
reports and real-time
– Leverage IPOCC Agent Desktop experience to provide consistent look and
feel
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IP Office Integrated Contact reporter
• Small (5-25 Agent) voice only hunt group Contact reporter
• Fill the gap where IPOCC and ACCS are not present today
• Web based UI for Agent call control
• Web based UI for Supervisor real time and historical reporting
• English only agent and supervisor UI initially – plan to localise in
subsequent Service Pack
• Immediately available on install and enabled by license
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IP Office Integrated Contact reporter
TOP RELEASE FEATURES
BUSINESS
VALUE
THEME
IP Office 10.1
Target May 2016
IP Office 11.0
Target Nov 2017
IP Office 1x.x
April 2018
 Integrated Contact Reporter
Offer
 System Based reporting
 Customer to Business
Communication
 Provide reporting and analytics
for IP Office Hunt Groups to
service the small contact
center
 Provide reports for non-hunt
group calls
 Provide voice in agent desktop
 Provide mutli-channel webrtc
interface for customers to
access the business
Proposed features:
 Agent desktop (sign in/out) to
control phone
 Supervisor Desktop with real
time status
 8 Pre-Configured Reports
 Call Summary By Agent
 Call Summary By HG
 Call Summary By Time
 Call Summary By CLI
 Call Detail By HG
 Call Detail By Agents
 Call Detail By CLI
 Agent Summary
 Multi-Node system support
Proposed features:
 Agent voice support using
WebRTC in browser
 Web Tab support for agent web
application lookups
 6 New System Level Reports:
 Inbound Call Summary
 Outbound Call Summary
 Call Summary
 Calls by CLI
 911 Calls
 Trunk Usage
 1 New Hunt Group Reports:
 Account Code Summary
Proposed features:
• Implement a javascript library
so that the end caller can
interact with the Hunt Group
using:
• Voice – WebRTC
• Video – WebRTC
• Chat – XMPP
• File Transfer – XMPP
 Wallboard and/or Desktop
Alerter
 Custom report creator
 Cloud storage of analytics/data
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Agent/Supervisor Dashboard
• Accessible through agent/supervisor web interface
• Quick access to login/logout and status
• Real-time abandoned call and service factor percentage
• Real-time counters of answered calls, abandoned calls, logged-in
agents, logged-in supervisors, wait times and active calls
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Reporting Dashboard
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Historical reporting
8x Pre configured reports
Summery and Detail reports
View as PDF
Download and Print reports
Real-time Agent monitoring
Monitor multiple Agent groups
Detail Agent view available
Browser based interface
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Media manager
• Cloud aware, voice only contact recording solution
• Continues to use VMPro for purposes of call recording
• New IP Office web based application for search, replay and
archiving of recordings
• Runs on Linux server (Server Edition Primary, Application Server)
• Google Drive supported initially (as well as local archiving); other
Cloud storage will be added later
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Additional Hypervisor support
• IP Office today supports VMware ESXi only for virtualisation
– ESXi 6.5 support planned with R10.1
• IP Office 10.1 will add support for three new hypervisors
– Microsoft Hyper-V
– AMI (Amazon Machine Image)
– KVM (Kernel-based Virtual Machine)
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New 10.1 API support
• Centralised CTI API
– Today’s TAPI API is limited in a distributed Server Edition / SCN environment –
restricted as nodal connection
– The new centralised CTI API will no longer be limited to nodal deployments
– Uses same existing CTI Pro license in IP Office
• Service Monitor API
– Some partners today are using the existing SSA application to “screen scrape”
the required system data
– The new Service Monitor API will allow partners develop applications to
proactively monitor the health of customer systems
• Management API
– Intended particularly for the hospitality environment, the Configuration API
expands on what is delivered in IPO 10.0 SP2
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New DECT R4 handsets with 10.1
3730 is a durable DECT handset for
enterprise–grade telephony.
3735 is a robust DECT handset suitable for
medium to high demand environments such as
hospitals, elderly care & retail.
KEY ENHANCEMENTS:
KEY ENHANCEMENTS:
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Color TFT display (1,8” size, 128x160 pixels)
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3,5 mm headset connector
•
Mini messaging (12 characters)
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Sharper color TFT display (2,0” size, 240x320 pixels)
Bluetooth for headset
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Push to talk (PTT)
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3,5 mm headset connector
Easy deployment
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Interactive messaging
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Future proof HW design
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DECT Location for improved location capability
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DECT protocol detection
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Cleanable, IP 44
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Configurable Display Management Layout
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IP Office and Scopia integration
• IP Office - Native support of XT4300 and XT7100 Scopia devices
• Both use a 3rd party licenses today – They will use an Avaya IP
endpoint licenses as of IPO 10.1
• Also improvements in terms of Avaya Communicator for Windows and
video interop with the Elite Scopia MCU
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IP Office Roadmap
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Exclusive announcement!
Westcon Avaya Roadshow June 2017
• Mid-Market and Enterprise updates
• Product demos
• Westcon Services
London – 6th June
Manchester – 8th June
Dublin – 21st June
Keep your eyes peeled for your official invitation
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Any questions?
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For more information contact:
Westcon Avaya Sales Team
[email protected]
+44 (0)1293 806001
@WestconAvaya
http://uk.ucc.westcon.com/content/vendors/avaya
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