Chapter 11 -Team work
ME101
Dr. Nhut Tan Ho
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Lecture Objectives and
Activities
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Impart a team vision to show why team
and collaboration are important
Provide practical advice for organizing
and functioning as a team
Active learning activities
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Team activity:
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Role playing (Forming, Storming, Norming, and
Performing)
Perform a 3-5 minute skit
What Makes a Successful
Team?
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A common goal
Leadership
Each member makes unique
contributions
Effective communication
Creativity
Good planning and use of resources
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Team Leadership Structures
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Traditional: One leader, who directs
subordinates. Leader typically is the
only one who “speaks”.
Participative: Leader is closer to
individual workers.
Flat: There is no “leader”. All members
are equal. The leadership “moves” with
the situation to the worker with the
most expertise in a given subject
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Growth stages of a team
Forming
Performing
Storming
Norming
Team-growing phases (I)
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Forming
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Positive expectations
Unclear of goals
Task accomplishment is low
Participation is polite, cautious
Little division of labor
Attention to process is generally ignored
Storming
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Goals are becoming clearer
Participation in sub-groups
Motivation is lowered because of discrepancies
Negative reaction to leader
Power struggles for leadership
Task accomplishment remains slow
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Team-growing phases (II)
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Norming
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Productivity begins to rise
Goals agreed upon
Expectations are based on reality
Structure and operating procedures are clear
Cohesion intensifies
Expression of feelings increasingly open
Performing
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Team atmosphere are supportive and open
Goal commitment is high
Members trust and accept on another
Leadership is informal and shared
Synergy is created
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Active-Learning Activity
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With a team of three to five people,
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Role play a sample of conversations and
team behaviors for each of the five team
growth stages: Forming, Storming,
Norming, Performing
Do one of the following 3-5 minute skits:
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Perform an interpretative dance
Sing a song
Demonstrate a body language
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Decisions within a Team
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Consensus: All team members agree
on a decision
Majority Rule
Minority/Committee decision
Expert input
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Grading a Team Effort
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Did the team accomplish its goal?
Were results of a high quality? If not, why?
Did the team grow throughout the process?
Evaluate the team leader
Evaluate the other members of the team
Evaluate your own contribution to the project
Peer evaluations: mid-term and final
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How to Win Friends and
Influence People
by Dale Carnegie
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Fundamental techniques in
handling people
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Don’t criticize, condemn, or complain
Give honest and sincere appreciation
Arouse in the other person an eager
want
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How to Win People to Your
Way of Thinking (1/2)
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The only way to get the best of an argument is to
avoid it
Show respect for the other person’s opinions. Never
say, “You’re wrong”
If you are wrong, admit it quickly and emphatically.
Begin in a friendly way
Get the other person saying “yes, yes” immediately
Let the other person do a great deal of the talking
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How to Win People to Your
Way of Thinking (2/2)
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Let the other person feel that the idea is his or her
Try honestly to see things from other person’s point
of view
Be sympathetic with the other person’s ideas and
desires
Appeal to the nobler motives
Dramatize your idea
Throw down a challenge
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Be a Leader: How to Change People
Without Giving Offense or Arousing
Resentment (1/2)
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Begin with praise and honest
appreciation
Call attention to people’s mistakes
indirectly
Talk about your own mistakes before
criticizing other people
Ask questions instead of giving direct
orders
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Be a Leader: How to Change People
Without Giving Offense or Arousing
Resentment (2/2)
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Let the other person save face
Praise the slightest improvement and praise
every improvement. Be “hearty in your
approbation and lavish in your praise”
Give the other person a fine reputation to live
up to
Use encouragement. Make the fault seem
easy to correct
Make the other person happy about doing the
things you suggest
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Lecture Recap: Team work
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Team skills
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are as important as technical skills
are valued in school and in corporate world
Next lecture: Project management
Homework reminder