TQM and Education

Stage 1:
Assess
Mabinay National High School
Division Rollout of the CIP Project
Oct. 22-24, 2015
What is the Assess Stage?
• Defines the objectives
of the project and its
respective measures
from the perspective of
the customers
Mabinay National High School
Division Rollout of the CIP Project
Oct. 22-24,2-2
2015
Assess – Steps
Talk with
Your
Customers
Get
Organized
•
•
•
•
Evaluation of School
Performance
Project Selection
Criteria
CI Project Template
School Based CI
Organizational
Structure
•
•
•
•
•
Voice of the
Customer
Techniques for
gathering VOC
Guidelines for Survey
question construction
Affinity Diagram
Problems with
processing VOC
Identify
Priority
Improvement
Areas
Walk the
Process
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•
•
•
SIPOC
Process Mapping
Flowcharting
Walk the Process
Guidelines
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Situating the Storm
Cloud
Data Collection
Data Collection Plan
Data Analysis
Selecting the
Focused Problem
Statement
2-3
Stage 1: Assess
Step 1: Get
Organized
Mabinay National High School
Division Rollout of the CIP Project
Oct. 22-24, 2015
Outline
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•
•
•
Evaluation of School Performance
Project Selection Criteria
CI Project Template
School Based CI Organizational Structure
Mabinay National High School
Division Rollout of the CIP Project
2-5 2015
Oct. 22-24,
EVALUATE SCHOOL
PERFORMANCE
2-6
School Measures
• Tell us something important about our
outputs and how we deliver them.
• They help us understand, manage,
and improve what our organizations
do.
Mabinay National High School
Division Rollout of the CIP Project
2-7 2015
Oct. 22-24,
School Measures tell us….
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•
•
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How well we are doing?
Are we meeting our goals
Are our customers/stakeholders satisfied?
Are we in control of how we deliver our
outputs?
• Are the improvements we made necessary
and effective?
Mabinay National High School
Division Rollout of the CIP Project
2-8 2015
Oct. 22-24,
School Measures
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Students
Teachers
Enrollment
Dropout rate
Attendance of
students
Reflection of values
Cohort survival
Graduation rate
Child protection
Child Nutrition
Student Performance
Scores:
 NAT/DAT/RAT
 PHIL-IRI
 Numerates/Nonnumerates
 Teacher
development
 Teacher
attendance
School
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SBM accreditation
Eco-friendly
Sufficient resources
Sufficient
infrastructure
2-9
School Measures and
Customers
Students Care
Process
School
Measure
Leadership Training
National
Achievement Test
Customers
Students
Attendance Monitoring
Guidance Counseling
Graduation Rate
Remedial Process
Dropout Rate
Learning Process
Professional Development
School Measure
In Service Training
Awards and Recognitions
Gender Awareness
Development
Teachers
Staff Development Level
2-10
PROJECT SELECTION CRITERIA
Mabinay National High School
Division Rollout of the CIP Project
2-11 2015
Oct. 22-24,
Project Selection Criteria
Guidelines
• The expected project outputs and/or outcomes
support the targeted performance indicator (PI)
or school measure
• The project revolves around the improvement of
an identified internal school process.
• The project has outputs and outcomes which are
realizable within the six-month project duration.
Two months for the Assess stage, two months
for the Analyze stage, and two months for the
Act stage
2-12
Project Selection Criteria
Guidelines
• Project activities are generally executable and
within the control of the project CI Team, or
through a local or division-level stakeholder with
whom the CI Team can partner.
• The project does not require a capital outlay to
execute.
Mabinay National High School
Division Rollout of the CIP Project
2-13 2015
Oct. 22-24,
CI PROJECT TEMPLATE
Mabinay National High School
Division Rollout of the CIP Project
2-14 2015
Oct. 22-24,
PROJECT TITLE
Name of the School and Project
Team Members
BACKGROUND
School Profile+ BERC Highlights
+ VOC + Project Scoping
(SIPOC)
CURRENT STATE
STAGE 2: ANALYZE
STAGE 1: ASSESS
CI Project Template
Objective Statement
Solution Generation
Value Analysis
Improved Process Diagram
IMPLEMENTATION PLAN
Tasks and Timeline
Budget and Resource
Stakeholder Analysis
Evaluation of Implementation
Risks
PROBLEM ANALYSIS
Root Cause Analysis
Validation of Causes
Prioritization of Valid Causes
STAGE 3: ACT
STAGE 2: ANALYZE
Process Map + Data Gathering and
Presentation
Problem statement
FUTURE STATE
TEST RESULTS
KEY LEARNING
Piloting
Rollout
Before and After
Cost Benefit Analysis
Project Closure
Project Sharing
2-15
CI Project Template Definitions
• PROJECT TITLE
– Name of the Project
– Team Leader and Team Members
• BACKGROUND
– Brief information/data on the school issue
– Identify VOC and Project scope
Mabinay National High School
Division Rollout of the CIP Project
2-16 2015
Oct. 22-24,
CI Project Template Definitions
• CURRENT STATE
– Map the current process
– Provide baseline data (time, output, cost)
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•
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What specific outcomes are required?
How will we know the implementation is successful?
What will be the measure of performance?
– Use storm clouds to represent problems
– Problems can be:
• Customer complaints (defects or reworks)
• Gap between actual and target KPI
• Inefficiency and Wastages
Mabinay National High School
Division Rollout of the CIP Project
2-17 2015
Oct. 22-24,
CI Project Template Definitions
• PROBLEM ANALYSIS (For each storm cloud)
– Do root cause analysis
– Use the 5 WHYS
– Example: Wrong Grade
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•
•
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•
1st WHY – Error computation
2nd WHY – Confused with another student
3rd WHY – Student name is wrong
4th WHY – Incomplete student registration
5th WHY – Procedure for registration is unclear
– No need to actually reach up to 5 WHYs.
2-18
CI Project Template Definitions
• FUTURE STATE
– Describe the proposed solutions and the
possible interventions on the process
– Do Value Analysis
– Map the Improved Process
Mabinay National High School
Division Rollout of the CIP Project
2-19 2015
Oct. 22-24,
CI Project Template Definitions
• IMPLEMENTATION PLAN
– Spells out the WHAT (needs to happen), WHO (will
do it), WHEN (it will be completed), and OUTCOME
(expected results)
– Determine tasks and timeline
– Prepare budget and resource requirements
– Perform stakeholder analysis
– Evaluate of implementation
– Do risk assessment
Mabinay National High School
Division Rollout of the CIP Project
2-20 2015
Oct. 22-24,
CI Project Template Definitions
• TEST RESULTS
– This refers to any PILOT, TRIAL RUN, or RAMP UP of
changes that needs to be done.
– Test can be progressive.
– Show before and after results
– Long term follow up of the improvements by recording
the measures/metric of the process and its outcome
Mabinay National High School
Division Rollout of the CIP Project
2-21 2015
Oct. 22-24,
CI Project Template Definitions
• KEY LEARNING
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–
–
–
Identify project learning
Project sharing
Recognition and Reward
Project Closure
Mabinay National High School
Division Rollout of the CIP Project
2-22 2015
Oct. 22-24,
SCHOOL BASED CI
ORGANIZATIONAL STRUCTURE
2-23
CI Organizational Structure
School Governing
Council
School Head
SGC members
• Teachers President
• Student Government
President
• PTA President
• LGU Representative
• NGO
• Alumni Rep
School CI
Trainer
School CI
Facilitator
CI Team 1
CI Team 2
CI Team 3
Team Leader
Members
Team Leader
Members
Team Leader
Members
2-24
SULONG NegOr CI TEAM
SALUSTIANO T. JIMENEZ,LL.B., CESO VI
Schools Division Superintendent
RACHEL B. PICARDAL
Division CI Focal Person
LUCRECIA C. NICOLAS
Principal / Communication Officer
EMERITA B. QUILIOPE
Subject Teacher
EDWIN B. JALISAN
Facilitator
Mabinay National High School
JULIET C. AVILES
Team leader
EVELY C. AMANTE
Sribe / Trainer
Division Rollout of the CIP Project
EMY A. TINGSON
Trainer / Documentation Officer
Oct. 22-24, 2015
Who composes the team?
• Creative and open minded
• Good team players
• Well respected among peers, stakeholders, and
other school leaders
Mabinay National High School
Division Rollout of the CIP Project
2-26 2015
Oct. 22-24,
Team Selection Criteria
• Ideal team size: 3-8
• Smaller Team Size: 3 to 4 ->work faster
• Teams greater than 8 require additional
facilitation and often require sub-teams.
Mabinay National High School
Division Rollout of the CIP Project
2-27 2015
Oct. 22-24,
Who Are Your Stakeholders?
School
Head
Other Stakeholders:
-Process Owner
-Students,
Parents
-Community, etc
CI
Facilitator
CI Team
Mabinay National High School
Division Rollout of the CIP Project
2-28 2015
Oct. 22-24,
Process Owner
– Worries about overall process health
– Has responsibility and authority to manage and improve
a process
2-29
ACTIVITY
Mabinay National High School
Division Rollout of the CIP Project
2-30 2015
Oct. 22-24,
NUMERACY TEST RESULT OF GRADE 7
45.00
40.00
35.00
30.00
25.00
20.00
MPS
15.00
10.00
5.00
0.00
Mabinay National High School
Division Rollout of the CIP Project
2-31 2015
Oct. 22-24,
BACKGROUND AND RATIONALE
• Not one of the 451 students in grade VII is numerate based
on the numeracy test given at the start of the school year
• 42 out of 451 are nearly numerates (score ranges from 50%
to 74%)
• 409 out of 451 students got a score of 49% and below
• Out of the 9 sections, grade VII-Chrysanthemum got the
lowest MPS of 31.59%
• Out of 56 students in this section, 14 got the lowest MPS of
23.33% and below.
The school aims to help the aforementioned number of
students become numerates.
Mabinay National High School
Division Rollout of the CIP Project
Oct. 22-24, 2015
Thank you!
MS. EMY A. TINGSON
Mabinay National High School
Division Rollout of the CIP Project
2-33 2015
Oct. 22-24,