Job and Person Specification
Title of Role:
Conveyancing Liaison Officer
Business Unit:
Public Trustee
Division: Corporate Services
Remuneration Level: ASO2
Type of Appointment:
Term
Position Number: PT0385
Job and Person Specification Approval
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DELEGATE
Primary Purpose
The primary purpose of the Conveyancing Liaison Officer is to provide a conveyancing support
service to all Estate Officers for clients owning property and to provide maintenance of the
conveyancing database.
Reporting Relationships
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Manager, Corporate Services
Key Relationships/Interactions
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Outposted Crown Solicitor’s
Conveyancers
Employees of the Public Trustee Office
Key Challenges
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Dealing with conflict situations and with challenging customers
Working within a legislative framework
Managing a tight deadlines and competing priorities
Special Conditions
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This is a part time position working 0.6FTE.
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Employees will provide the highest standards of customer service to customers at all levels by
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modelling service excellence that meets the needs of customers and enhances the corporate
profile of the organisation.
Employees are expected to maintain the integrity and security of all information for which they
are responsible as a result of employment in the Attorney-General’s Department.
AGD Conditions
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Participation in annual performance review and development;
Actively participate in all mandatory training requirements;
Abide by the standards in the Code of Ethics for the South Australian Public Sector (the Code);
and
Employment is dependent upon a National Police Certificate clearance that the AGD finds
satisfactory.
Flexible Working Arrangement Options
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Flexitime arrangements are available in this role.
Part time working arrangements are available in this role.
Responsibilities
This Job and Person Specification provides an indication of the type of duties you will be engaged to
perform. You may be lawfully directed to perform any duties that a person with your qualifications,
skills and abilities would reasonably be expected to perform. The Conveyancing Liaison Officer is
responsible for:
Key
Specified Duties
Performance Indicator/Measurement
 Provide assistance to Estate
Services Officers (ESO’s) and legal
staff in relation to conveyancing
documents by: Updating and checking all instruction
forms and undertaking all title
searches and attend LTO when
required;
 Nominating conveyancers and
ensuring the delivery of accurate
instructions;
 Ensuring timely return of
conveyancing documents and check
accuracy of the conveyancing
documents on return;
 Recording on database on receipt of
instructions, return of instructions to
Public Trustee and forwarding back
for certification and lodgement etc;
 Ensuring conveyancing documents
are signed by appropriate officer;
 Authorising the payment of invoices
and arranging with ESO’s for
ordering of bank cheques etc. in
relation to purchase of property by a
client;
 Ensuring settlement cheques are
collected, checked, recorded and
forwarded to cashier before 3.00pm;
 Co-ordinating urgent caveats and
other non-routine transactions;
 Training Conveyancing Champions
to perform duties in the absence of
the Conveyancing Liaison Officer.
 All work is accurately carried out
within the required deadlines set
for each process.
 Customer communications is
conducted in accordance with the
relevant standards, procedures
and TICK values
Responsibilities
Conveyancing
Functions
2
Compliance
 Responsible and accountable for
adhering to the requirements of the
WHS Act 2012; relevant WHS
Regulations 2012; the Equal
Opportunity Act 1984; the PS Act
2009; the Code of Ethics for Public
Sector employees; the principles of
diversity; and the Department’s
policies and procedures;
 Keep accurate and complete records
of business activities in accordance
with the State Records Act 1997.
 Active participation and
contribution in responsible and
safe work practices.
 Attending mandated training
 Abides by the Acts, Regulations,
Policies and Procedures relevant
to employees of the Department;
 Documents and correspondence
filed according to States Records
Act, 1997.
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Technical Expertise
Qualifications, Skills, Knowledge and Experience relevant to the role
Technical
Expertise
(Essential)
Technical
Expertise
(Desirable)
 demonstrated ability to approach the position with initiative, and to work efficiently
under limited supervision;
 ability to determine priorities and work flows and to cope with high volumes of
work;
 proven ability to respond to client enquiries in a courteous and helpful manner
under a variety of conditions, including heavy workloads;
 ability to use tact and discretion in dealing with manager, staff and client’s
confidentially;
 ability to quickly become familiar with the production of legal and court
documents, legal precedents, practices, terminology and working in a legal
environment;
 demonstrated experience in working with the Microsoft office suite of applications
(e.g. word, excel, power point, access etc.);
 knowledge of the principles of client service and telephone answering skills;
 knowledge of the principles and practice of WHS, Equal Opportunity, the PS Act
2009, employee conduct standards and diversity appropriate to the requirements
of the role.
 experience in working in a legal environment;
 experience in the use of Property Assist, RecFind
 knowledge of practices and procedures in a legal office;
Behavioural Capabilities
Descriptors below detail the behavioural capabilities required for performance in the Conveyancing
Liaison Officer. KEY behaviours for this role are listed with the critical behaviours highlighted in bold.
These behaviours have been drawn from a larger number of relevant behaviours in AGD’s
Performance Matrix. This broader group of behaviours are applicable to your ongoing success in the
role.
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Category and level
Strategic Focus
Foundational
Results Orientation
Foundational
Service Delivery
Excellence
Operational
Relationship
Management
Foundational
Professional
approach and drive
Foundational
Behaviours
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Recognises how own work impacts on others
Identifies risks within own work practices
Is flexible to changing priorities
Is open to change and new approaches
Delivers results by agreed timeframes
Follows due process to achieve outcomes
Pays attention to detail to ensure quality results
Reorganises work when priorities change
Identifies and delivers high quality internal and external customer
service
Identifies and raises awareness of trends, potential problems and
opportunities
Utilises available internal and external resources for optimal outcomes.
Uses capability and expertise of the workgroup to achieve outcomes
Works cooperatively with others to achieve work outcomes
Actively seeks relevant information and views from others
Develops effective working relationships
Shares information and knowledge seeking approval where necessary
Maintains strict confidentiality of information
Identifies risks and takes appropriate action
Accepts change constructively
Pro-actively seeks to develop skills and knowledge
Acknowledged by
occupant
(Print name)
/
/
/
(Signature)
Acknowledged by line
manager
(Print name)
/
(Signature & title)
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