Chapter 2
7. The difference between group and teams are:
 Team: the mayor distinction between a group and a team is in member’s attitudes
and level of commitment.
a. Task force
b. Quality assurance team
c. Cross-functional team
d. Product development team
 Group: the characteristics of effective groups are:
a. Common goals
b. Role perception
c. Longevity
d. Size
e. Status
f. Group norms
g. Leadership
 Groups are made up of members who play a variety of roles, positive and negative:
a. Negative:
 Isolate
 Dominator
 Free rider
 Detractor
 Digresser
 Airhead
 Socializer
b. Positive:
 Facilitator
 Harmonizer
 Record keeper
 Reporter
 Leader
8. In a flat organizational structure, communicating across the organization chart (among
the cross-disciplinary teams) becomes more important than communicating up and down in
a top-heavy hierarchy.
9. Factors to consider in deciding whether to hold a face-to face meeting or an electronic
meeting are:
 Face-to-face:
a. When you need the richest nonverbal cues, including body, voice, proximity,
and touch.
b. When the issues are especially sensitive.
c. When the participants don’t know one another.
d. When establishing group rapport and relationships are crucial.
e. When the participants can be in the same place at the same time.
 Electronic offer certain advantages:
a. They facilitate geographically dispersed groups, because they provide the
choice of meeting at different place/same time, different place/different
times, same place/same time, or same place/different times.
10. Records such as agendas and minutes are important to group success because:
 Distribute the agenda well in advance- The agenda is a meeting outline that includes
important information: date, beginning, and ending time, place, and topics to be
discussed and responsibilities of those involved.
 Prepare through minutes- Minutes provide a concise record of meeting actions,
ensure the tracking and follow-up of issues from previous meeting, and assist in the
implementation of previously reached decisions.