Process Continuous Improvement
A
P
Act
Plan
Check
Do
C
D
Improving
Quality
HOSHIN PLANNING
Ho = direction
shin = needle
Hoshin = compass
Hoshin Planning
“Any organization with a mediocre plan well executed will beat
another organization with an excellent plan not executed”
“ Plans are nothing; Planning is everything”
Eisenhower
• Hoshin is a Process for the making and executing a Strategic
Plan
Hoshin Planning
Step 1
Strategic Analysis
Step 2
P
Organisation Alignment
D
A
C
Step 3
Implementation
P
D
A
Step 4
Review and Improvement
C
2. Align the organization: deployment of the plan
2.1. Develop objectives for the year
• List objectives
• Set periods
• Develop performance measures for each objective
2.2. Objectives deployment throughout the
organization
• Through a relationship what/who, objectives/means
deployed in cascade
Multiyear deployment
Hoshin Planning
Year 1
I
New library
services for
virtual
students
Increase
foreign
students
inscription
Year 2
Year 3
II III IV
Service A
Service B
Services C, D
Market Analysis
Actions Step 1
Actions Step 2
Deployment of objectives
Top level Strategies become lower level Objectives and are
deployed throughout the organisation
Senior
Staff
Objective
Middle
Management
Strategy
Objective
Line
Management
Strategy
Objective
Strategy
Organizational deployment
Hoshin Planning
Objectives of Organization
Yearly
Objectives
Activities in
order to reach
the yearly
objectives
Level 1
Top Managers
Objectives of Organization
Objectives
level 2 =
Activities
level 1
Activities
level 2
Level 2
University Units
Objectives of Organization
Level 3
Department
s/ Sections
Objectives
level 3 =
Activities
level 2
Activities
level 3
HOSHIN PLANNING
Long range
Plan and Vision
Environment
ORGANIZATION
PAST
FUTURE
Mid term
Plan
PRESENT
Plan
1 Year
Hoshins
Hoshin Plan
deployment
measurement
Act
Measures
review
Check
Work the plan
HOSHIN PLANNING
Long range
Plan and Vision
FUTURE
Environment
ORGANIZATION
PAST
PROACTIVE
Mid term
Plan
Work the plan
Plan
1 Year
Hoshins
REACTIVE
CONTROL
Hoshin Plan
deployment
measurement
Act
Measures
review
Check